Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1377 Hospitality features 
20
Interactions
nAttendant Console or Front Desk Terminal
Activate Controlled Restriction, Check-In/Check-Out, and Message 
Waiting Notification at an attendant console or a front-desk phone with 
console permission. The attendant console receives visual notification of 
the status of the PMS link between the system and the PMS.
nAUDIX Interface
Message lamps...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1378 Hunt Groups 
20
nstores the call coverage path
nremoves any Leave Word Calling (LWC) messages
nmarks the room as “occupied”
If the hunt-to (second or subsequent) station has an extension in its hunt-to field, 
that station also is checked in. The switch continues checking in stations until it 
meets a station in the chain with a blank hunt-to field.
Interactions
nAutomatic Selection of...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1379 Hunt Groups 
20
In addition, a hunt group might consist of a group of shared telecommunications 
facilities. For example, the group might be:
nA modem pool
nA group of data-line circuit ports
nA group of data modules
NOTE:
You may also assign Automatic Call Distribution (ACD) to a hunt 
group. In this case, the hunt group is known as an ACD split. Refer to 
DEFINITY ECS Guide to ACD...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1380 Hunt Groups 
20
Hunt group queues
You can set up a queue for a hunt group. When all extensions in the group are 
busy, calls wait in queue for the next available extension. You determine how 
many calls can wait in queue by setting the queue length.
If all hunt-group members are unavailable or the queue is full, the system treats 
the call as follows:
nIf the call is internal or is...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1381 Hunt Groups 
20
Delay announcement interval
You also define for each hunt group a delay announcement interval. When a call 
enters the queue, the interval starts. This interval (0 to 99 seconds) indicates how 
long a call remains in queue before the call connects to a recorded announcement. 
If Call Coverage is provided, the Dont Answer interval (one to 99 ringing cycles) 
may also...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1382 Hunt Groups 
20
All hunt-group members are busy. A call enters the queue as the fifth call, which 
causes the queue warning level lamp to light. Hunt-group members see the lamp 
and try to quickly complete their present calls. Meanwhile, the call waits in the 
queue for 20 seconds and hears the recorded announcement. When a hunt-group 
member becomes available, the first call in queue...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1383 Hunt Groups 
20
nWhen the queue is empty, Hunt Group Busy activates. At the last available 
extension, the status lamp associated with the 
AUXILIARY WORK button, if 
provided, flashes until the queue is empty. When no more calls remain in 
the queue, Hunt Group Busy activates and the status lamp, if provided, 
lights steadily.
NOTE:
If an extension is an ACD split agent as well as a...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1384 Hunt Groups 
20
nACD agents as hunt group members
Do not include ACD split agents in non-ACD hunt groups if they also 
receive ACD split calls. The system distributes all ACD calls to split agents 
before it distributes hunt-group calls.
When you change an ACD split to a non-ACD hunt group, each split agent 
must enter the Hunt Group Busy deactivation code in order to receive calls 
in...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1385 Hunt Groups 
20
Interactions
nAttendant Call Waiting
Attendant Call Waiting does not work for calls that the attendant sends to a 
hunt group. It does work for calls to individual hunt-group members.
nAttendant Return Call
Attendant Return Call does not work for calls that the attendant sends to a 
hunt group.
nAutomatic Callback
Automatic Callback does not work on calls to a hunt...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1386 Incoming Call Line Identification 
20
nQueuing
Queuing does not work with circular station hunting.
nTerminating Extension Group
A Terminating Extension Group cannot be a member of a hunt group.
nVe c t o r i n g
Call vectoring does not work with circular station hunting.
Related topics
Refer to ‘‘
Announcements/Audio Sources’’ on page 494 to assign analog, DS1, 
auxiliary trunk, or...