Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1367 Hospitality features 
20
Interactions
nAutomatic Callback
Do Not Disturb does not block an Automatic Callback call. Return calls 
terminate at a phone in the normal way.
nAutomatic Wakeup
An Automatic Wakeup call deactivates Do Not Disturb and alerts the guest 
at the specified time.
If the Wakeup Activation via Tone is enabled, the auto wakeup interface 
from the Speech Synthesizer...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1368 Hospitality features 
20
Detailed description 
The information provided by Names Registration displays on any attendant 
console or display-equipped phone (as might be used for example, by Room 
Service, Security, and others). The information allows hotel personnel to provide 
personalized greetings to calling guests. For example, if John Smith calls room 
service, personnel with a...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1369 Hospitality features 
20
Name Registration Information Format 
For both Name Registration and Guest Information Input/Change, a guest name 
may consist of as many as 15 characters, including spaces and commas. Do not 
use periods.
The name may be in all upper case letters, all lower case letters, or a mixture of 
upper case and lower case letters. To use Integrated Directory, enter the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1370 Hospitality features 
20
Interactions
nCall Coverage
Call-coverage arrangements are not limited to automatic update during 
check-in messages sent from PMS. Hotel personnel require coverage 
points other than those designated for guests. Call-coverage paths can be 
manually administered at the switch via the management terminal.
nCOS
If an extension has a client room COS, the save...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1371 Hospitality features 
20
Table 52. PMS/Switch links
Feature Switch Only With PMS
Automatic Wakeup Activated via console 
buttonN/A
Call Coverage Activated via 
administrationActivated via PMS 
terminal — Transparent or 
ASCII mode
Check-In/Check-out Activated via console 
buttonActivated via PMS 
terminal — Normal, 
Transparent, or ASCII 
mode
Controlled 
RestrictionActivated via...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1372 Hospitality features 
20
The PMS Interface provides the following:
nA communications protocol for controlling message exchange between the 
switch and a PMS
nAn application module for controlling the operation of PMS features
nStatus data on all guest/patient rooms for selected features
The protocol is full-duplex asynchronous and provides the mechanisms for setting 
up a data session...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1373 Hospitality features 
20
If you have a PMS printer and the PMS link is down, the following status changes 
print as changes occur:
nRoom number
nFAC dialed
nAny additional information digits that were dialed
nReason for the entry (error message)
nTime that the error occurred
Additional reports print to the PMS Journal/Schedule printer. These include 
Automatic Wakeup activity, Emergency...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1374 Hospitality features 
20
Controlled Restriction
When Controlled Restriction is activated through the PMS, the PMS sends a 
message to the switch to assign one of the following restrictions to the phone in a 
guest/patient room:
nNo restriction
nOutward restriction
nTotal restriction
nStation-to-station restriction
nTermination restriction
nCombined outward and termination restriction...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1375 Hospitality features 
20
The switch notifies PMS when Housekeeping Status information is entered. If the 
PMS is unavailable, the switch writes this information to a log. The log is 
accessible at the switch management terminal, and is sent to the log printer, if 
administered. 
Check In/Check Out
A Check-In request deactivates the outward-controlled restriction on the phone in 
a...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1376 Hospitality features 
20
Guest Information Input/Change
Guest Information Input/Change allows the attendant to enter or alter guest 
information (name or coverage path). Information changed at the PMS is sent 
automatically to the switch.
PMS/INTUITY Link Integration
PMS/I
NTUITY Link Integration allows the following PMS administrative 
messages to tandem through the switch to the I...