Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Administration For Network Connectivity Manual

							 
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Installation and 
maintenanceDEFINITY ECS Release 8.2 — Installation and Test for Single-Carrier Cabinets, 
555-233-120, Issue 1
Provides procedures and information for hardware installation and initial testing of 
single-carrier cabinets. This document is availabe in languages other than English and 
can be ordered from the BCS Publications Catalog web site.
DEFINITY ECS Release 8.2 — Installation and Test for Multi-Carrier Cabinets, 
555-233-114, Issue 1
Provides procedures and information for hardware installation and initial testing of 
multi-carrier cabinets.
DEFINITY ECS Release 8.2 — Installation for Adjuncts and Peripherals, 
555-233-116, Issue 1
Provides procedures and information for hardware installation and initial testing of 
ECS adjunct and peripheral systems and equipment.
DEFINITY ECS Release 8.2 — Installation and Test for Compact Modular 
Cabinets, 555-233-118, Issue 1
Provides procedures and information for hardware installation and initial testing of 
compact modular cabinets.
DEFINITY ECS Release 8.2 — ATM Installation, Upgrades, and Administration, 
555-233-124, Issue 1
Provides step-by-step instructions for how to install, upgrade, and administer ATM 
switches.
DEFINITY ECS Release 8.2 — Installation and Maintenance for Survivable 
Remote EPN, 555-233-121, Issue 1
Describes how to install, cable, test, and perform maintenance on a Survivable 
Remote Expansion Port Network (SREPN). Provides power, ground, and fiber 
connections.
DEFINITY ECS Release 8.2 — Upgrades and Additions for R8.2r, 555-233-115, 
Issue 1
Provides procedures for an installation technician to upgrade an existing DEFINITY 
Communications System or DEFINITY ECS to DEFINITY ECS Release 8.2.
Includes upgrade considerations, lists of required hardware, and step-by-step upgrade 
procedures. Also includes procedures to add control carriers, switch node carriers, 
port carriers, circuit packs, auxiliary cabinets, and other equipment.
DEFINITY ECS Release 8.2 — Upgrades and Additions for R8.2si, 555-233-122, 
Issue 1
Provides procedures for an installation technician to upgrade an existing DEFINITY 
Communications System or DEFINITY ECS to DEFINITY ECS Release 8.2. 
Includes upgrade considerations, lists of required hardware, and step-by-step upgrade 
procedures. Also includes procedures to add control carriers, switch node carriers, 
port carriers, circuit packs, auxiliary cabinets, and other equipment. 
						

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DEFINITY ECS Release 8.2 — Maintenance for R8.2r, 555-233-117, Issue 1
Provides detailed descriptions of the procedures for monitoring, testing, 
troubleshooting, and maintaining the R8.2r ECS. Included are maintenance 
architecture, craft commands, step-by-step trouble-clearing procedures, the 
procedures for using all tests, and explanations of the system’s error codes.
DEFINITY ECS Release 8.2 — Maintenance for R8.2si, 555-233-123, Issue 1
Provides detailed descriptions of the procedures for monitoring, testing, 
troubleshooting, and maintaining the R8.2si ECS. Included are maintenance 
architecture, craft commands, step-by-step trouble-clearing procedures, the 
procedures for using all tests, and explanations of the system’s error codes.
DEFINITY ECS Release 8.2 — Maintenance for R8.2csi, 555-233-119, Issue 1
Provides detailed descriptions of the procedures for monitoring, testing, 
troubleshooting, and maintaining the R8.2csi (Compact Modular Cabinet) ECS. 
Included are maintenance architecture, craft commands, step-by-step trouble-clearing 
procedures, the procedures for using all tests, and explanations of the system’s error 
codes. 
Call center documents
These documents are issued for DEFINITY ECS Call Center applications. The 
intended audience is DEFINITY ECS administrators.
DEFINITYDEFINITY ECS Release 8 — Guide to ACD Call Centers, 555-233-503, Issue 2
This module contains information about the call center-specific features of the 
DEFINITY ECS. 
DEFINITY ECS Release 8 — Call Vectoring/EAS Guide, 555-230-521, Issue 4
Provides information on how to write, use, and troubleshoot vectors, which are 
command sequences that process telephone calls in an Automatic Call Distribution 
(ACD) environment.
It is provided in two parts: tutorial and reference. The tutorial provides step-by-step 
procedures for writing and implementing basic vectors. The reference includes 
detailed descriptions of the call vectoring features, vector management, vector 
administration, adjunct routing, troubleshooting, and interactions with management 
information systems (including the Call Management System).
DEFINITY ECS Release 7— Basic Call Management System (BCMS) Operations, 
555-230-706, Issue 2
Provides detailed instructions on how to generate reports and manage the system. It is 
intended for telecommunications managers who wish to use Basic Call Management 
System (BCMS) reports and for system managers responsible for maintaining the 
system. 
						

							 
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CentreVu CMSThe following documents provide information about administration and use of the 
CentreVu Call Management System (CMS).
Lucent Call Center’s Little Instruction Book for Basic Administration, 
585-210-935, Issue 1
Lucent Call Center’s Little Instruction Book for Advanced Administration, 
585-210-936, Issue 1
CentreVu Call Management System Release 3 Version 8 — Administration, 
585-210-910, Issue 1
CentreVu Call Management System — Database Items, 585-210-939, Issue 1
CentreVu Call Management System Release 3 Version 8 — External Call History 
Interface, 585-210-912, Issue 1
CentreVu Call Management System Release 3 Version 8 — Upgrades and 
Migrations, 585-210-913, Issue 1
CentreVu Call Management System Release 3 Version 8 — Software Installation 
and Setup, 585-210-941, Issue 1
CentreVu Call Management System Release 3 Version 8 — Maintenance and 
Troubleshooting, 585-210-919, Issue 1
CentreVu Advocate Release 8— User Guide, 585-210-927, Issue 1
CentreVu Supervisor Version 8— Installation and Getting Started, 585-210-928, 
Issue 1
CentreVu Supervisor Version 8— Reports, 585-210-929, Issue 1
CentreVu Report Designer Version 8— User Guide, 585-210-930, Issue 1
CentreVu Call Management System — Forecast, 585-215-825, Issue 1
CentreVu Call Management System — Custom Reports, 585-215-822, Issue 2
Application-specific documents
These documents support specific DEFINITY applications.
ACD DEFINITY Communications Systems G3 — Automatic Call Distribution (ACD) 
Agent Instructions, 555-230-722, Issue 5
Provides information for use by agents after they have completed ACD training. 
Includes descriptions of ACD features and the procedures for using them.
DEFINITY Communications Systems G3 — Automatic Call Distribution (ACD) 
Supervisor Instructions, 555-230-724, Issue 4
Provides information for use by supervisors after they have completed ACD training. 
Includes descriptions of ACD features and the procedures for using them. 
						

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Console operationsThe primary audience for these documents consists of attendant console users.
DEFINITY ECS Release 7 — Console Operations, 555-230-700, Issue 4
Provides operating instructions for the attendant console. Included are descriptions of 
the console control keys and functions, call-handling procedures, basic system 
troubleshooting information, and routine maintenance procedures.
DEFINITY ECS Release 7 — Console Operations Quick Reference, 555-230-890, 
Issue 3
Provides operating instructions for the attendant console. Included are descriptions of 
the console control keys and functions, call-handling procedures, basic system 
troubleshooting information, and routine maintenance procedures. This document is 
availabe in languages other than English and can be ordered from the BCS 
Publications Catalog web site.
Hospitality DEFINITY ECS and Guestworks Release 8.2 — Hospitality Operations, 
555-233-755, Issue 1
Provides step-by-step procedures for using the features available for the lodging and 
health industries to improve their property management and to provide assistance to 
their employees and clients. Includes detailed descriptions of reports.
Non-U.S. audiences DEFINITY ECS — Application Notes for Type Approval
Describes specific hardware and administration required to operate the DEFINITY 
ECS in countries outside the United States. Available on the DEFINITY ECS Release 
8.2 Library CD only.  
						

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Glossary
AAAR
See Automatic Alternate Routing (AAR).
Abbreviated Dialing (AD)
A feature that allows c allers to p lac e c alls b y d ialing  just one or two d igits.
AD
See Abbreviated Dialing (AD)
ADU
See Asynchronous data unit (ADU).
adjunct
A p roc essor that d oes one or more tasks for another p roc essor and  that is 
op tional in the c onfig uration of the other processor. Intuity AUDIX and  CentreVu 
CMS are c onsid ered ad junc ts to the DEFINITY ECS.
Administration Without Hardware (AWOH)
A feature that allows administration of ports without associated terminals or 
other hardware.
ANSI
American National Standards Institute. A United States professional/technical 
association supporting a variety of standards.
APLT
Advanced Private-Line Termination.
ARP
Address Resolution Protocol.
ARS
See Automatic Route Selection (ARS).
ASCII
American Standard Code for Information Interchange. 
The standard c ode for 
rep resenting  charac ters in dig ital form. Each charac ter is rep resented  b y an 
8-bit cod e (inc lud ing  p arity b it). 
						

							asynchronous data transmission   Glossary
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asynchronous data transmission
A method of transmitting data in which each character is preceded by a start bit 
and followed by a stop bit, thus permitting data characters to be transmitted at 
irregular intervals. This type transmission is advantageous when transmission is 
not regular (characters typed at a keyboard). Also called asynchronous 
transmission. 
Asynchronous data unit (ADU)
A device that allows direct connection between RS-232C equipment and a 
digital switch.
Asynchronous Transfer Mode (ATM)
A connection-oriented, digital service optimized for fiber-optic lines at speeds 
up to 622.08 mbps. ATM networks set up a virtual circuit (virtual connection) 
between the transmitter and the receiver before sending any data. Data is then 
sent in a continuous stream of fixed-length, 58-byte cells, each of which 
contains a 48-byte payload and a 5-byte header. The header contains the virtual 
circuit number that identifies the pre-negotiated path through the network.
AT M
See Asynchronous Transfer Mode (ATM)
Audio Information Exchange (AUDIX)
A fully integrated voice-mail system. Can be used with a variety of 
communications systems to provide call-history data, such as subscriber 
identification and reason for redirection.
Automatic Alternate Routing (AAR)
A feature that routes calls to other than the first-choice route when facilities are 
unavailable.
Automatic Route Selection (ARS)
A system for automatically routing telephone calls by the least costly route. A 
feature of the Lucent DEFINITY Enterprise Communications Server.
auxiliary trunk
A trunk used to connect auxiliary equipment, such as radio-paging equipment, 
to a communications system.
AWO H
See Administration Without Hardware (AWOH). 
						

							B8ZS 
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  Glossary
BB8ZS
See Bipolar 8 Zero Substitution (B8ZS).
Basic Rate Interface (BRI)
A standard ISDN frame format that specifies the protocol used between two or 
more communications systems. As used in North America, BRI provides 23 
64-kbps B-channels (voice or data) and one 64-kbps D-channel (signaling). The 
D-channel is the 24th channel of the interface and contains multiplexed 
signaling information for the other 23 channels.
bandwidth
The amount of data that a given channel can transmit in a given period of time, 
measured in bits per second (not bytes per second) on digital networks or in 
Hertz (cycles per second) on analog networks. 
For analog  transmission, the 
b and  wid th can b e measured as the d ifferenc e, exp ressed in hertz, b etween 
the hig hest and  lowest freq uenc ies transmitted .
baud 
A unit of transmission rate equal to the number of signal events per second. See 
also bit rate.
BCC
See bearer capability class (BCC) 
bearer capability class (BCC)
Code that identifies the type of a call (for example, voice and different types of 
data). Determination of BCC is based on the caller’s characteristics for 
non-ISDN endpoints and on the Bearer Capability and Low-Layer 
Compatibility Information Elements of an ISDN endpoint. Current BCCs are 0 
(voice-grade data and voice), 1 (DMI mode 1, 56 kbps data transmission), 2 
(DMI mode 2, synchronous/asynchronous data transmission up to 19.2 kbps) 3 
(DMI mode 3, 64 kbps circuit/packet data transmission), 4 (DMI mode 0, 64 
kbps synchronous data), 5 (temporary signaling connection, and 6 (wideband 
call, 128–1984 kbps synchronous data).
BER
Bit error rate.
Bipolar 8 Zero Substitution (B8ZS)
B8ZS line coding substitutes a mix of 1s and 0s for every group of eight 
consecutive 0s in a stream of AMI-encoded data (see line coding). The encoded 
string contains consecutive ones with the same polarity. These intentional, 
bipolar violations of the AMI coding scheme let the receiving end identify, 
decode, and restore the long zero strings in the original message. B8ZS line 
coding does not corrupt digital data, so it is commonly used with T- 1 lines. 
						

							bit (binary digit)   Glossary
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bit (binary digit)
One unit of information in b inary notation, having  two p ossib le values: 0 or 1.
bit rate
The sp eed  at which bits are transmitted, usually exp ressed in b its p er sec ond . 
Also called  
d ata rate.
bps
Bits per second.
BOS
Bit-oriented signaling.
BRI
See Basic Rate Interface (BRI)
bridge
A device that connects two or more packet-switched networks and directs 
packets sent from one to the other. See router.
bus bridge
A connection between the TDM bus and the packet bus built into the C-LAN 
circuit pack for use with DEFINITY ECS R7csi. Bus bridge connectivity is not 
used with any other DEFINITY switch model.
BX.25
A version of the CCITT X.25 protocol for data communications. BX.25 adds a 
fourth level to the standard X.25 interface. This uppermost level combines 
levels 4, 5, and 6 of the ISO reference model.
byte
A seq uence of (usually eig ht) b its processed together.
CCall Detail Recording (CDR)
A feature that uses software and hardware to record call data. (Same as station 
message detail recording — SMDR).
Call Detail Recording utility (CDRU)
Software that collects, stores, optionally filters, and outputs call-detail records. 
						

							Call Management System (CMS) 
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  Glossary
Call Management System (CMS)
An application, running on an adjunct processor, that collects information from 
an ACD unit. CMS enables customers to monitor and manage telemarketing 
centers by generating reports on the status of agents, splits, trunks, trunk 
groups, vectors, and VDNs, and enables customers to partially administer the 
ACD feature for a communications system.
call redirection
See restricted facilities.
CALLed Party Number IE
The ISDN information element containing the digits sent to the called party.
capture rate
The number of frames contained in a one-second video sample, used as a 
measure of video quality.
CA-TSC
Call-Associated Temporary Signaling Connection.
CCIS
Common-Channel Interoffice Signaling
CCITT
Comitte Consultatif International Telephonique et Telegraphique. Now called 
International Telecommunications Union (ITU).
CCMS
Control-Channel Message Set.
CDR
See Call Detail Recording (CDR). (Same as SMDR and CMDR).
CDRU
Call Detail Record Unit.
CDRP
Call Detail Record Poller.
CEPT1
European Conference of Postal and Telecommunications Rate 1. 
						

							channel   Glossary
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channel
A communication path linking two points for transmitting voice and data. Also:
1. A circuit-switched call.
2. In wideband, all of the time slots (contiguous or noncontiguous) necessary to 
support a call.  Example: an H0-channel uses six 64-kbps time slots.
3. A DS0 on a T1 or E1 facility not specifically associated with a logical 
circuit-switched call; analogous to a single trunk.
circuit
1. An arrangement of electrical elements throug h whic h elec tric  c urrent flows.
2. A c hannel or transmission p ath b etween two or more points.
circuit pack
A c ard  on which electric al circ uits are p rinted, and  IC chips and  elec tric al 
c omp onents are installed . A c irc uit pac k is installed  in a switc h c arrier.
Class of Restriction (COR)
A feature that allows up to 64 classes of call-origination and call-termination 
restrictions for voice terminals, voice-terminal groups, data modules, and trunk 
groups.
Class of Service (COS)
A feature that uses a number to specify if voice-terminal users can activate the 
Automatic Callback, Call Forwarding All Calls, Data Privacy, or Priority 
Calling features.
circuit-switched network
A network that sets up and maintains a connection for the exclusive use of two 
or more communicating parties for the duration of their call.   The familiar, 
voice telephone network is circuit-switched. See packet switching.
clear-channel facility
A digital circuit that requires no in-channel framing or control bits. The whole 
bandwidth is thus available for data transmission.
client 
An application that runs on one processor while drawing on data or other 
resources that are on a server located elsewhere. MMCX client: a workstation 
capable of making MMCX calls. Such a workstation is a client of one or more 
MMCX servers. See dial-plan table.
CMDR
Centralized Message Detail Recording. (Same as CDR and SMDR).
CMS
Call Management System.