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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Administration For Network Connectivity Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Administration For Network Connectivity Manual
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Distributed Communications System 321 Administration for Network Connectivity 555-233-504— Issue 1 — April 2000 CID: 77730 B Private Networking How to administer DCS Over ISDN-PRI D-channel Note:There are several differences in administration between switches. For example, PRI is translated a little differently in G3r when traditional DCS and this feature are used in combination. On systems with AUDIX in a DCS environment, an additional column has been added to the Signaling Group form so you can specify which AUDIX and switch to use. When traditional DCS and DCS over ISDN are used in combination, translations are also different. Detailed descriptionA TSC provides a temporary signaling path through ISDN switches for exchanging supplementary service information on ISDN-PRI D-channels. There is no B-channel related to the connection; no data or voice transmissions take place. There are two types of temporary signaling connections: •Call Associated (CA-TSC) •Non-Call Associated (NCA-TSC) CA-TSC A CA-TSC refers to a service for exchanging USER INFORMATION messages associated with an ISDN B-channel connection by the call reference value of the call control data packets. On DEFINITY ECS, this type of TSC is used only for DCS features on ISDN-PRI Signaling Groups administered with Supplementary Service Protocol a.Form Field Signaling Group •Max number of NCA TSC •Max number of CA TSC •Trunk Group for NCA TSC •Administered NCA TSC Assignment fields •Service/Feature •Inactivity Time-out (min) ISDN TSC Gateway Channel Assignments •All Trunk Group (ISDN-PRI) •Used for DCS Node Number DCS Signaling •NCA TSC Trunk Member Route Pattern •TSC •CA TSC Request Processor Channel Assignment •Application Feature-Related System Parameters •Record TSCs for CDR
Distributed Communications System B Private Networking Administration for Network Connectivity CID: 77730 555-233-504 — Issue 1 — April 2000 322 NCA-TSC An NCA-TSC is a connection not related with any ISDN B-channel connections. DECINITY ECS supports two types of NCA-TSC that conform to two different protocol standards: •The QSIG type of NCA-TSC is used for certain QSIG features such as Call Completion (Automatic Call Back). This type of NCA-TSC is referred to in the QSIG protocol standards as a Call-Independent Signaling Connection (CISC). Only ISDN-PRI Signaling Groups administered with Supplementary Service Protocol b support QSIG NCA-TSCs. For further information, see NCA-TSC (page 370). •The AT&T type of NCA-TSC is used for the DCS Over ISDN-PRI D-channel and DCS AUDIX applications. Only ISDN-PRI Signaling Groups administered with Supplementary Service Protocol a support AT&T NCA-TSCs. An AT&T NCA-TSC is an administered virtual connection established for exchanging USER INFORMATION messages on the ISDN D-channel. Once an AT&T NCA-TSC has been administered and enabled, it is active for an extended period of time. There are two types of administered NCA-TSCs depending on their setup mechanism: ~Permanent (can be established by Near-end or Far-end) ~As-needed Once enabled, a permanent NCA-TSC remains established while the system is running. If the permanent NCA-TSC drops for any reason, the system attempts to reestablish the connection. An as-needed administered NCA-TSC is established based on user request and the availability of TSC facilities. The connection drops after an administered period of inactivity. The system can transport DCS or DCS AUDIX messages over an ISDN-PRI D-channel and over BX.25 data links when functioning as a gateway between a switch equipped with DCS Over ISDN-PRI D-channel and a switch equipped with traditional DCS using BX.25 data links. In this situation, the messages travel from the gateway through the NCA-TSCs or CA-TSCs to TSC-capable switches and from the gateway to switches that support only traditional DCS via a BX.25 logical channel. At least one switch must be configured as an ISDN DCS Gateway node in a DCS network that consists of switches that support DCS Over ISDN-PRI D-channel and PBXs that do not support the feature. Switches directly connected to AUDIX serve as Gateway nodes.
Distributed Communications System 323 Administration for Network Connectivity 555-233-504— Issue 1 — April 2000 CID: 77730 B Private Networking DCS feature considerations Attendant•If you call an attendant on another switch in the DCS network, your display shows the attendant’s name, but does not show the attendant’s extension, instead you see a zero where the extension should be. Alphanumeric Display considerations•On outgoing DCS calls, display of the called name may be delayed for a few seconds until the required information arrives from the distant node. The called name display only works between DEFINITY ECS, DEFINITY Generic 1 and Generic 3 Systems, and System 75s. Attendant Control of Trunk Group Access considerations•This feature is not available for trunk groups with 4-digit trunk access codes or for trunk members 100 through 999. •If the remote node (where the trunk group to be controlled resides) is a System 75, Generic 1, or Generic 3, it is not necessary for that node to have an attendant console with corresponding three-lamp Trunk Hundreds Select button. However, if the remote node is a System 85, Generic 2.1, or Enhanced DIMENSION PBX, control of the trunk group is not allowed unless an attendant at that node has a corresponding three-lamp Trunk Group Select button. •The attendant must use the Remote Trunk Hundreds Select button to directly access the controlled remote trunk group. If an attendant controls a remote trunk group, and that attendant dials the trunk access codes of the DCS tie trunk and the controlled remote trunk group, the call is routed to the attendant at the node where the trunk group resides. •If Attendant Control of Trunk Group Access is activated, and no attendant is assigned, or the attendant is later removed, calls to a controlled trunk group route to the attendant queue. Attendant Direct Trunk Group Selection considerations•This feature is not available for trunk groups with 4-digit trunk access codes or for trunk members 100 through 999. Attendant Display considerations•CORs for a DEFINITY switch may not correspond to those used by an Enhanced DIMENSION PBX, System 85, or DEFINITY system Generic 2.1. Therefore, if the DCS network contains nodes other than Generic 1 or Generic 3, the display CORs may be misinterpreted. If it is important that certain CORs between various systems correspond with each other, those CORs should be administered accordingly. •On outgoing calls, the display of called party information may be delayed a few seconds until the required information arrives from the remote node. The called party information is displayed only if both nodes are Generic 1 or System 75. •DCS tie trunks between nodes must be administered with the Outgoing Display enabled. This enables the called party’s name to be displayed at the calling attendant’s display. Automatic Callback considerations•An Automatic Callback request is canceled automatically if the called party does not become available within 40 minutes, or if the calling party does not hang up within six seconds after activating Automatic Callback.
Distributed Communications System B Private Networking Administration for Network Connectivity CID: 77730 555-233-504 — Issue 1 — April 2000 324 DCS Over ISDN-PRI D-channel considerations•The gateway node serves as the terminating node to the D-channel DCS network as well as the terminating node to the traditional DCS network. A PBX serving as an ISDN DCS Gateway node introduces some interesting situations when administering processor channels in an associated traditional DCS PBX. In a traditional DCS network, (BX.25 processor channel links) Remote Port in the “Processor Channel Assignments” form refers to the processor channel of the destination PBX. In an Integrated DCS network, Remote Proc Chan in the “Processor Channel Assignments” form refers to the processor channel of the Gateway PBX (if the destination PBX is an ISDN DCS PBX), not the destination PBX. On the contrary, Machine-ID in the “Processor Channel Assignments” form refers to the destination PBX, either an ISDN DCS PBX or a traditional DCS PBX. The Gateway PBX number must not be used in this field if the destination PBX is an ISDN DCS PBX. Enhanced DCS considerations•If the DCS link fails, the administrator can choose to allow calls to continue without class of restriction checking or to block all DCS calls to inward-restricted stations. LWC considerations •LWC cannot be successfully activated toward any system that is not capable of storing the messages, either internally or in an associated adjunct. •Messages from one node, through an intermediate node, to a remote node do not require storage capability at the intermediate node. •LWC transparency is supported for all DCS configurations except for cases when either the activating node or the remote node is either an ENHANCED DIMENSION PBX or a System 85 R2V1. •Retrieval of LWC messages is permitted only from a terminal at the node where the messages are stored. •DCS LWC cannot be activated from an attendant console. Trunk Group Busy/Warning Indication considerations•Trunk Group Busy and Trunk Group Warning Indication is particularly useful with the Attendant Control of Trunk Group Access feature. The indicators alert the attendant when control of access to local and remote trunk groups is necessary.
Distributed Communications System 325 Administration for Network Connectivity 555-233-504— Issue 1 — April 2000 CID: 77730 B Private Networking DCS Interactions Alphanumeric Display The following features allow transparency with respect to Calling or Called Name Display and miscellaneous ID. •Call Coverage At the calling terminal, the miscellaneous id “cover” is not displayed. •Call Forwarding When a system user calls a party on a different node in the DCS and the call is forwarded, the miscellaneous ID “forward” is not displayed. At the covering (forwarded-to) user’s terminal, only the calling party’s name is shown; the called party’s name is not displayed. •Call Park When a DCS call between a local system user and a user on another node is parked by the remote user, the miscellaneous ID “park” is not displayed at the local terminal. •Call Pickup When a DCS call from a system user to another node is answered by way of Call Pickup, the miscellaneous ID “cover” is not displayed at the caller’s terminal. •Call Waiting When a DCS call from a system user to another node is waiting at the called terminal, the miscellaneous ID “wait” is not displayed at the caller’s terminal. •CAS When a user dials the extension for CAS, a RLT is seized or the caller is queued for an RLT. The caller’s terminal displays the trunk group identifier, such as OPERATOR. •ISDN-PRI If both DCS and ISDN-PRI features are provided with a system, the ISDN-PRI display information displays in DCS format. DCS Attendant Control of Trunk Group Access •DCS Attendant Display When a user attempts to access a controlled trunk group and is routed to the local attendant, the display shows the reason the call was redirected. If the call is routed via CAS or the Inter-PBX Attendant Calls feature, the display does not show the reason the call was redirected. •UDP DCS tie trunks should not be attendant controlled. This would result in all UDP calls on the controlled tie trunk being routed to the controlling attendant instead of to the desired destination.
Distributed Communications System B Private Networking Administration for Network Connectivity CID: 77730 555-233-504 — Issue 1 — April 2000 326 Attendant Display •When both ISDN and DCS display information, or only DCS display information, is received, the switch displays the DCS display information in the DCS format. If ISDN display information is received, and no DCS display information is received, then the ISDN display information displays in the ISDN formats. Automatic Callback •Attendant Control of Trunk Group Access and DCS Attendant Control of Trunk Group Access Automatic Callback cannot be activated if the call uses a controlled trunk group. Busy Verification •If the Trunk Identification by Attendant feature is used during busy verification of a trunk (Trunk ID button is pressed), the trunk access code and trunk group member number of the DCS tie trunk being used is displayed. •DCS Busy Verification of Terminals and Trunks transparency is lost if the routing pattern is administered to not delete the RNX and the AAR prefix is inserted on the terminating switch trunk group. The voice terminal display at the terminating switch displays only a=station name. Extension is left blank. Call Coverage DCS Call Coverage has the same interactions as Call Coverage plus the following additional interactions. •Call Coverage Off Premises If the coverage point is a non-UDP number in the remote call coverage table, Call Coverage Off Premises is applied to the call rather than DCS Call Coverage, even if a DCS link exists to the remote system. •Coverage Answer Groups DCS Call Coverage to Coverage Answer Groups on remote systems are not supported by DCS Call Coverage. Coverage answer groups cannot be administered on a system other than the principal’s system. •Coverage Call Back DCS Call Coverage does not support Coverage Call Back from a remote node. •Displays The displays on the DCS Call Coverage point’s terminal may be different than those associated with the Call Coverage feature in the following situations: ~When the call from the calling party to the principal or the redirected call to the coverage point travel over ISDN-PRI trunk groups. ~When the calling party is on a System 85 or Generic 2. ~When the DCS name message is not received by the remote (coverage point’s) system. •Go to Cover Go to Cover is not supported over DCS and therefore is not supported with DCS Call Coverage.
Distributed Communications System 327 Administration for Network Connectivity 555-233-504— Issue 1 — April 2000 CID: 77730 B Private Networking •Leave Word Calling Back to Principal With DCS Call Coverage, a covering user on a different node cannot press their LWC button to leave a message for the principal to call the covering user. •Queuing DCS Call Coverage interacts with queuing in the following way. If a call is queued to a coverage point, such as a queue to a hunt group or an ACD split, and the queue is not full, the call remains in the queue without subsequent redirection until answered or until the caller hangs up. Call Forwarding •If the forwarding extension and the designated extension are at different nodes, and the designated extension’s coverage criteria are met on a forwarded call, the call is redirected to a point in the designated extension’s coverage path. •If the forwarding extension and the designated extension are at different nodes, LWC and Coverage Callback cannot be activated at the designated extension for a forwarded call. •There is a 30-second interval during which calls forwarded from the DEFINITY switch to another DCS node is denied. This prevents forwarded incoming trunk calls from being forwarded ad infinitum between two extensions. Call Waiting •DCS Call Waiting is denied when the following features are activated at the single-line voice terminal: ~Automatic Callback (to or from the voice terminal) ~Data Privacy ~Data Restriction •On incoming trunk calls to the attendant extended over DCS trunks, Attendant Call Waiting interacts with the EDCS feature. DCS Over ISDN-PRI D-channel•ASAI For incoming calls on DCS over ISDN-PRI, ASAI applications receive the ISDN-PRI Calling Party Information, not the DCS Calling Party Information. •Attendant DXS with Busy Lamp Field An attempt by the attendant to directly select an extension that has been previously administered as belonging to a administered NCA-TSC results in intercept tone being received. •CDR CDR records both the status and the utilization of TSCs. Both CA-TSCs and NCA-TSCs can be recorded. For more information, consult the CDR description in this manual or the CDR manual.
Distributed Communications System B Private Networking Administration for Network Connectivity CID: 77730 555-233-504 — Issue 1 — April 2000 328 •D-channel Backup In the event of a D-channel switchover (primary to secondary or secondary back to primary) in a private network, administered NCA-TSCs that were active are assumed to have remained active. Any unacknowledged user-user service requests are assumed to be rejected, and administered NCA-TSCs which were in the process of being established at the time of the switchover are dropped when the switchover occurs. Those administered NCA-TSCs that were dropped are reattempted again. If a D-channel switchover occurs on a D-channel going to the public network then all TSCs are dropped. A maintenance-provided “heartbeat” message periodically is sent over each permanent administered NCA-TSC to ensure that such a situation is detected and recovered from. •Distributed Communications System AUDIX (DCS AUDIX) The DCS over ISDN-PRI D-channel feature can be used to support DCS AUDIX. (The connection between G3si and AUDIX should be BX.25.) •GRS GRS selects TSC compatible facilities when routing NCA-TSCs. In other words, a NCA-TSC request can only select a routing preference that supports TSCs. In a tandem node, GRS first selects facilities that support TSCs if the call falls into any one of the following two conditions: ~It requests a CA-TSC explicitly ~It contains a DCS information element in the SETUP message Once a trunk group with available members is selected, the call proceeds even if all the TSCs belonging to the associated signaling group are active. In other words, the completion of a call is given priority over DCS transparency. •SDN The DCS over ISDN-PRI D-channel feature allows the system to access public networks such as SDN. SDN supports all DCS features except for the following: ~DCS Attendant Control of Trunk Group Access ~DCS Attendant Direct Trunk Group Selection ~DCS Busy Verification of Terminals and Trunks •Voice Terminals An attempt to dial an extension that has been previously administered as belonging to an administered NCA-TSC results in intercept tone being received. Distinctive Ringing •Distinctive Ringing Distinctive Ringing treats a call from another switch in a DCS arrangement as external; DCS Distinctive Ringing treats such calls as internal. If both features are administered, DCS Distinctive Ringing takes precedence. If EDCS is activated, DID treatment may be different. See Example DCS configurations (page 329).
Distributed Communications System 329 Administration for Network Connectivity 555-233-504— Issue 1 — April 2000 CID: 77730 B Private Networking Enhanced DCS •Class of Restriction When a call goes to coverage, it is the called party’s (not the covering party’s) restrictions that are used. LWC•DCS Multi-appearance Conference/Transfer Activation of LWC is denied after a DCS call has been conferenced or transferred. Multiappearance Conference/Transfer•Voice Terminal Display No display transparency is provided for DCS Multi-Appearance Conference/Transfer. •EDCS On calls to or from Public Network Trunks, calling/called party restrictions are checked when EDCS is active. Trunk Group Busy/Warning Indication•Loudspeaker Paging Access If Trunk Hundreds Select buttons are assigned for Loudspeaker Paging Access zones, Trunk Group Busy Indicators provide a visual indication of the busy or idle status of the zones at the remote location as well as at the local node. Example DCS configurations The following two examples provide details for setting up two basic DCS networks. The first is a two-node network and the second is a three-node network. These examples use BX.25 and D-Channel signaling connections. For examples of TCP/IP signaling for DCS, see Chapters 2 and 3 in this book. 2-Node private network with AUDIXFigure 5 shows a 2-node DCS/AUDIX D-channel network. In this configuration, DCS feature transparency is achieved exclusively through the exchange of user-to-user information on the D-channel using one of the three methods discussed earlier — MA-UUI, CA-TSCs or NCA-TSCs. Although NCA-TSCs are nothing more than virtual connections on the D-channel, they are shown as independent entities in the diagram for the purposes of clarity. Administered TSC 2/1 (that is, the first Administered NCA-TSC of signaling group 2) of Switch A is connected to TSC 4/1 of Switch B. This virtual connection is used in the exchange of user-to-user information for DCS features not associated with any current B-channel connection. Notice that for AUDIX, a BX.25 data link is no longer required between the host switch and the remote switch(es). AUDIX messages between the AUDIX and the remote switch will use the AUDIX Gateway functionality of the host switch and will be transported to the remote switch via an NCA-TSC. Specifically, AUDIX messages destined for Switch B will arrive at Switch A on Link 1, Channel 2 (processor channel 57), be converted to ISDN-PRI Q.931 format and sent out via Administered NCA-TSC 2/2. This is accomplished by administering processor channel 57 as a gateway and mapping it on the gateway form to Administered NCA-TSC 2 of signaling group 2 that is also administered as a gateway.
Distributed Communications System B Private Networking Administration for Network Connectivity CID: 77730 555-233-504 — Issue 1 — April 2000 330 Figure 5. 2-Node private network The following tables show you how you would complete each of the necessary forms. AUDIX administration • AUDIX Translations form Administration for switch 1 • Dial Plan form •Uniform Dial Plan form •AAR Digit Conversion form •AAR Analysis Table 1/1 1 Link Link TSC TSC 1 SWITCH 2SWITCH 1 AUDIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-CHANNEL BX.25 1/2 1/2 1/1G3i PBX ID 2 RNX 222 G3i PBX ID 1 RNX 221 AUDIX 2DCS 1-2 AUDIX 2 AUDIX 1 4/1 4/21 2/2 2/12 Switch NumberAUDIX PortSwitch Port* * Switch Port refers to the processor channel that is used for AUDIX in the PBX. Logical ChannelData Link 115911 225721 Start Dig. Len Usage 44ext 54ext Ext Code Type Location Code 5xxx UDPcode 222 Matching PatternMin Max Del Replacement StringNet Conv 221 773- extn Dialed String Min Max Rte Pat Call Type Node Num 222 7 7 2 aar 2