Lucent Technologies DEFINITY Enterprise Communications Server Release 5, CallVisor, ASAI Protocol Reference Instructions Manual

13. Redirection On No Answer  (RONA) Interactions
Issue 6 June 1997
B-123
13. Redirection On No Answer
(RONA) Interactions
Call to Agent with RONA
This scenario shows an incoming ISDN PRI call to VDN 7010 that is delivered to 
extension 6534 in split 6500 (see Figure B-43). The call is not answered by the 
agent at extension 6534 before the RONA timer expires. When the timer expires, 
the call is requeued to split 6500 and delivered to agent’s station 6540.
In addition, extension 6534 is placed on...

Message Scenarios
B-124Issue 6 June 1997 
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
FAC [CRV=96, FIE(Invoke,
Inv_id=2, Event Report,
call_id=57,
event=call offered,
calling number=9085766362, 
called number=9089579001, 
domain=VDN 7010)]Call Offered
to VDN 7010
FAC [CRV=96, FIE(Invoke,
inv_id=4, Event Report,
call_id=57, event=queued,
called number=9089579001,
calls in queue=2,
domain=ACD Split 6500)]Queued Event Report
(Call Queues to Split
6500)
FAC [CRV=96,...

13. Redirection On No Answer  (RONA) Interactions
Issue 6 June 1997
B-125
FAC [CRV=96, FIE(Invoke,
Inv_id=30, Event Report,
call_id=57, party_id=2,
event=connected,
calling number=9085766362, 
called number=9089579001,
connected number=6540)]Connected Event Report
(Extension 6540
Answers)
FAC [CRV=96, FIE(Invoke,
Inv_id=36, Event Report,
call_id=57, party_id=1,
event=drop,
connected number=#####,
cause=normal)]Drop Event Report
(Caller Disconnects)
FAC [CRV=96, FIE(Invoke,
Inv_id=38, Call Ended,...

Message Scenarios
B-126Issue 6 June 1997 
Direct Agent Call with RONA
This scenario presents the call flow for an incoming ISDN PRI call to VDN 8905 
that gets routed, via direct-agent call, to extension 1234. The call is not answered 
by the agent at extension 1234 before the RONA timer expires (see Figure B-44). 
Because this is a direct-agent call, RONA redirects the call to the agent’s 
coverage path. Furthermore, the agent’s extension is placed in the AUX-work 
mode so that no more ACD calls are...

13. Redirection On No Answer  (RONA) Interactions
Issue 6 June 1997
B-127
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
FAC [CRV=96, FIE(Invoke,
Inv_id=2, Event Report,
call_id=57,
event=call offered,
calling number=9085766362, 
called number=90895789051, 
domain=VDN 8905)]Call Offered
to VDN 8905
REG [CRV=93, FIE(Invoke,
Inv_id=4, Route, call_id=57,
calling number=9085766362,
called number=9089578905)]Route Request
REG [CRV=30, FIE(Invoke,
Inv_id=7, Value Query,
domain=ACD...

Message Scenarios
B-128Issue 6 June 1997 
FAC [CRV=102, FIE(Invoke,
inv_id=8, Event Report,
call_id=57,
event=call redirected)]Call Redirected Event
RONA Redirect Call to 
Coverage Path
REG [CRV=45, FIE(Invoke,
Inv_id=9, Value Query,
domain=Split 1200,
domain=Extension 1234)]Agent Status Query
REL COM [CRV=45, FIE(Return Result,
Inv_id=9, Value Query,
work mode=AUX-work,
talk state=idle)]Response to 
Agent Status Query
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments 

14. VDN in Coverage Path Interactions
Issue 6 June 1997
B-129
14. VDN in Coverage Path Interactions
Incoming Call routed to a Station that has a VDN
in the Coverage Path
This scenario shows the call flow for an incoming non-ISDN call that gets routed 
to extension 1234 via the adjunct routing command. Extension 1234 does not 
answer the call and the call covers to extension 9876. Extension 9876 does not 
answer the call and the third coverage point is VDN 3634 (see Figure B-45).
VDN 8905 has Event...

Message Scenarios
B-130Issue 6 June 1997 
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
FAC [CRV=96, FIE(Invoke,
Inv_id=4, Event Report,
call_id=48,
event=call offered,
trunk group number=67,
called=8905,
domain=VDN 8905)]Call Offered
to VDN 8905
REG [CRV=100, FIE(Invoke,
Inv_id=6, Route,
call_id=48,
trunk group number=67,
called=8905,
domain=VDN 8905)]Route Request
FAC [CRV=100, FIE(Invoke,
Inv_id=5, Route Select,
called number=1234)]Route to Extension
1234
REL COMP...

14. VDN in Coverage Path Interactions
Issue 6 June 1997
B-131
FAC [CRV=95, FIE(Invoke,
Inv_id=8, Event Report,
call_id=48,party_id=4,
event=alerting,
trunk group number=67,
called number=8905,
connected number=9876)]Alerting Event Report
(Extension 9876 Alerts) —
Domain Control Association
for Extension 9876
FAC [CRV=80,FIE(Invoke,
Inv_id=8, Event Report,
call_id=48,
event=call redirected)]Call Redirected Event Report
(Call Enters Coverage VDN) —
Domain Control Association
for Extension 1234
FAC...

Message Scenarios
B-132Issue 6 June 1997 
External Call to a VDN with a Forced First
Announcement that gets Routed to a Second
VDN
This section presents the call flow for an incoming ISDN PRI call for VDN 5678 
that hears a forced first announcement (see Figure B-46). After the 
announcement, the call gets routed via the Adjunct Route vector command to 
VDN 5700. The call eventually gets answered by Agent 4566 in Split 3460.
Note that no event reports are generated for the announcement. In general, ACD...