Lucent Technologies DEFINITY Enterprise Communications Server Release 5, CallVisor, ASAI Protocol Reference Instructions Manual

8. Call Redirection
Issue 6 June 1997
B-73
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
REG [CRV=86, FIE(Invoke,
Inv_id=1, 3P Domain Control,
domain=extension 3568)]AP Requests Domain
Control of Station
3568
FAC [CRV=86, FIE(Return
Result, Inv_id=1)]Domain Control Granted
(No Calls Present)
REG [CRV=88, FIE(Invoke,
Inv_id=1, 3P Domain Control,
domain=extension 3569)]AP Requests Domain
Control of Station
3569
FAC [CRV=88, FIE(Return
Result, Inv_id=1)]
FAC [CRV=86,...

Message Scenarios
B-74Issue 6 June 1997 
REL COMP [CRV=81, FIE(Return
Result, Inv_id=1)]SAC Activated
FAC [CRV=87, FIE(Invoke,
Inv_id=4, Event Report,
call_id=18, party_id=3,
event=alerting,
calling number=3568,
called number=3569,
connected number=6056
cause=3/31)]Alerting Event Report
(Call Goes to Coverage,
Station 6056) —
3P Make Call
Association
FAC [CRV=86, FIE(Invoke,
Inv_id=14, Event Report,
call_id=18, party_id=3,
event=alerting,
calling number=3568,
called number=3569,
connected number=6056...

8. Call Redirection
Issue 6 June 1997
B-75
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
FAC [CRV=86, FIE(Invoke,
Inv_id=16, Event Report,
call_id=18, party_id=3,
event=connected,
calling number=3568,
called number=3569,
connected number=6056)]Connected Event Report
Station 6056 Answers —
x3568 Association
REG [CRV=87, FIE(Invoke,
Inv_id=3, 3P Clear Call)]AP Requests Clear 
Call — 3P Make Call Assoc.
REL COMP [CRV=87, FIE(Return
Result, Inv_id=3)]Call Cleared — 3P
Make Call...

Message Scenarios
B-76Issue 6 June 1997 
External Call to ACD Split Intraflows
to Another ACD Split
This scenario shows a call flow for an incoming ISDN PRI call to ACD split 3456 
that intraflows to ACD split 567 (see Figure B-29). Agent 6005, logged into ACD 
split 567, receives the call. 
ACD split 3456 has Event Notification active as presented in the initialization 
scenario. The adjunct processor does not have Event Notification active for ACD 
split 567. 
Figure B-29. Call Intraflow from ACD Split...

8. Call Redirection
Issue 6 June 1997
B-77
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
 
FAC [CRV=102, FIE(Invoke,
Inv_id=22, Event Report,
call_id=43,
event=call offered,
calling number=4159703478,
called number=8095763456,
domain=ACD Split 3456)]Call Offered to
ACD Split 3456
FAC [CRV=102, FIE(Invoke,
Inv_id=24, Event Report,
call_id=43, event=queued,
called number=8095763456,
calls in queue=1,
domain=ACD Split 3456)]Call Queues to
to ACD Split 3456
FAC [CRV=102,...

Message Scenarios
B-78Issue 6 June 1997 
Incoming Call is Redirected by Adjunct
Refer to Figure B-24 for this scenario in which an alerting call to Station 3569 is 
redirected via Redirect Alerting Call to Station 6055. 
Assume that Third Party Domain Control is active for Station 3569, and that 
redirection is done on the call control.
 
Messages Sent by the
Adjunct ProcessorMessages Sent by
the Switch Comments
FAC [CRV=43, FIE(Invoke,
Inv_id=4, Event Report,
call_id=17, party_id=2,
event=alerting,...

9. AUDIX Interactions
Issue 6 June 1997
B-79
9. AUDIX Interactions
This section presents call flows for calls transferred into and out of AUDIX ports.
Call Transferred to AUDIX via the AUDIX
Transfer Feature Access Code
This scenario shows the call flow for a call originated via a
Third_Party_Make_Call request from station 3459 to station 6001 (seeFigure 
B-30). Station 6001 has Send All Calls (SAC) active to coverage, Station 3333. 
Station 3333 manually transfers the call to AUDIX (hunt group 4000) via...

Message Scenarios
B-80Issue 6 June 1997 
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
REG [CRV=55, FIE(Invoke,
Inv_id=1, 3P Domain Control,
domain = extension 4010)]AP Requests Domain
Control for AUDIX Port
4010
FAC [CRV=55, FIE(Return
Result, Inv_id=1)]Domain Control Granted
(No Calls Present)
REG [CRV=43, FIE(Invoke,
Inv_id=1, 3P Make Call,
called number=6001,
calling number=3459)]AP Requests Make Call
from Station 3459
to Station 6001
FAC [CRV=43, FIE(Invoke,
Inv_id=2,...

9. AUDIX Interactions
Issue 6 June 1997
B-81
FAC [CRV=43, FIE(Invoke,
Inv_id=8, Event Report,
other_call_id=22,
resulting call_id=78,
event=call transferred,
party_id=1, party_id=3,
connected number=3459,
connected number=4010,
calling number=3333,
called number=4000)]Call Transferred Event Report
(Transfer to AUDIX
Completed) — 3P Make Call
Call Association
FAC [CRV=55, FIE(Invoke,
Inv_id=4, Event Report,
other_call_id=22,
resulting call_id=78,
event=call transferred,
party_id=1, party_id=3
connected...

Message Scenarios
B-82Issue 6 June 1997 
Call Transferred from AUDIX to Station via the
AUDIX Enhanced Transfer Feature
This scenario shows the call flow for a call from station 3459 to station 6002 (see 
Figure B-31). The call goes to AUDIX coverage (ACD Split 4000) and is answered 
by AUDIX. AUDIX transfers the call to station 3333 via the enhanced AUDIX 
transfer feature.
Station 3333 has Domain Control active and ACD split 4000 has Event 
Notification active.
Figure B-31. Call Flow for Call...