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Lucent Technologies DEFINITY Enterprise Communications Server Release 5, CallVisor, ASAI Protocol Reference Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 5, CallVisor, ASAI Protocol Reference Instructions Manual
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Page 491
![Page 491
9. AUDIX Interactions
Issue 6 June 1997
B-83
Messages Sent by the
Adjunct ProcessorMessages Sent
by the Switch Comments
REG [CRV=54, FIE(Invoke,
Inv_id=1, 3P Domain Control,
domain = extension 3333)]AP Requests Domain
Control for Station
3333
FAC [CRV=54, FIE(Return
Result, Inv_id=1)]Domain Control Granted
(No Calls Present)
REG [CRV=120, FIE(Invoke,
Inv_id=1, Event Notification Request,
domain = ACD Split 4000)]AP Requests Event
Notification for ACD Split
4000
FAC [CRV=120, FIE(Return
Result,...](http://img.usermanuals.tech/thumb/3002/85188/w300_definity-g3v4-callvisor-asai-protocol-reference_d-490.png "Page 491
9. AUDIX Interactions
Issue 6 June 1997
B-83
Messages Sent by the
Adjunct ProcessorMessages Sent
by the Switch Comments
REG [CRV=54, FIE(Invoke,
Inv_id=1, 3P Domain Control,
domain = extension 3333)]AP Requests Domain
Control for Station
3333
FAC [CRV=54, FIE(Return
Result, Inv_id=1)]Domain Control Granted
(No Calls Present)
REG [CRV=120, FIE(Invoke,
Inv_id=1, Event Notification Request,
domain = ACD Split 4000)]AP Requests Event
Notification for ACD Split
4000
FAC [CRV=120, FIE(Return
Result,...")
9. AUDIX Interactions Issue 6 June 1997 B-83 Messages Sent by the Adjunct ProcessorMessages Sent by the Switch Comments REG [CRV=54, FIE(Invoke, Inv_id=1, 3P Domain Control, domain = extension 3333)]AP Requests Domain Control for Station 3333 FAC [CRV=54, FIE(Return Result, Inv_id=1)]Domain Control Granted (No Calls Present) REG [CRV=120, FIE(Invoke, Inv_id=1, Event Notification Request, domain = ACD Split 4000)]AP Requests Event Notification for ACD Split 4000 FAC [CRV=120, FIE(Return Result,...
Page 492
![Page 492
Message Scenarios
B-84Issue 6 June 1997
Messages Sent by the
Adjunct ProcessorMessages Sent
by the Switch Comments
FAC [CRV=54, FIE(Invoke,
Inv_id=2, Event Report,
call_id=78, party_id=2,
event=alerting,
calling number=3459,
called number=3333,
connected number=3333)]Alerting Event Report (Call
Transferred to Station 3333 —
Station 3333 Alerts) —
Domain Control Association
Note: called number=3333 for
direct transfer (*T) or called
number=6002 for redirect (*O)
FAC [CRV=120, FIE(Invoke,
Inv_id=8, Event...](http://img.usermanuals.tech/thumb/3002/85188/w300_definity-g3v4-callvisor-asai-protocol-reference_d-491.png "Page 492
Message Scenarios
B-84Issue 6 June 1997
Messages Sent by the
Adjunct ProcessorMessages Sent
by the Switch Comments
FAC [CRV=54, FIE(Invoke,
Inv_id=2, Event Report,
call_id=78, party_id=2,
event=alerting,
calling number=3459,
called number=3333,
connected number=3333)]Alerting Event Report (Call
Transferred to Station 3333 —
Station 3333 Alerts) —
Domain Control Association
Note: called number=3333 for
direct transfer (*T) or called
number=6002 for redirect (*O)
FAC [CRV=120, FIE(Invoke,
Inv_id=8, Event...")
Message Scenarios B-84Issue 6 June 1997 Messages Sent by the Adjunct ProcessorMessages Sent by the Switch Comments FAC [CRV=54, FIE(Invoke, Inv_id=2, Event Report, call_id=78, party_id=2, event=alerting, calling number=3459, called number=3333, connected number=3333)]Alerting Event Report (Call Transferred to Station 3333 — Station 3333 Alerts) — Domain Control Association Note: called number=3333 for direct transfer (*T) or called number=6002 for redirect (*O) FAC [CRV=120, FIE(Invoke, Inv_id=8, Event...
Page 493
![Page 493
9. AUDIX Interactions
Issue 6 June 1997
B-85
FAC [CRV=120,
FIE(Invoke,
Inv_id=5, Stop Event
Notification
call_id=78)]AP Requests to
Stop Receiving
Event Reports for the Call
FAC [CRV=120, FIE(Return
Result, Inv_id=5)]Event Notification for
Call Ended
FAC [CRV=54, FIE(Invoke,
Inv_id=8, Event Report,
call_id=78, party_id=2,
event=drop,
connected number=3333,
cause=normal clearing)]Drop Event Report
(Station 3333 Disconnects)
Domain Control Association
Messages Sent by the
Adjunct ProcessorMessages...](http://img.usermanuals.tech/thumb/3002/85188/w300_definity-g3v4-callvisor-asai-protocol-reference_d-492.png "Page 493
9. AUDIX Interactions
Issue 6 June 1997
B-85
FAC [CRV=120,
FIE(Invoke,
Inv_id=5, Stop Event
Notification
call_id=78)]AP Requests to
Stop Receiving
Event Reports for the Call
FAC [CRV=120, FIE(Return
Result, Inv_id=5)]Event Notification for
Call Ended
FAC [CRV=54, FIE(Invoke,
Inv_id=8, Event Report,
call_id=78, party_id=2,
event=drop,
connected number=3333,
cause=normal clearing)]Drop Event Report
(Station 3333 Disconnects)
Domain Control Association
Messages Sent by the
Adjunct ProcessorMessages...")
9. AUDIX Interactions Issue 6 June 1997 B-85 FAC [CRV=120, FIE(Invoke, Inv_id=5, Stop Event Notification call_id=78)]AP Requests to Stop Receiving Event Reports for the Call FAC [CRV=120, FIE(Return Result, Inv_id=5)]Event Notification for Call Ended FAC [CRV=54, FIE(Invoke, Inv_id=8, Event Report, call_id=78, party_id=2, event=drop, connected number=3333, cause=normal clearing)]Drop Event Report (Station 3333 Disconnects) Domain Control Association Messages Sent by the Adjunct ProcessorMessages...
Page 494
Message Scenarios B-86Issue 6 June 1997 10. Calls Across Multiple Switches This section presents several scenarios for calls routed, transferred, or conferenced across switches. Figure B-32 shows the VDNs, vectors, splits, and extensions for the following scenarios. Each switch has its own ASAI link, but ASAI links are not shown in the figure. NOTE: Section 15 gives examples of calls between switches using UUI. The trunk groups that are connected between Switch A and Switch B in this scenario should...
Page 495
10. Calls Across Multiple Switches Issue 6 June 1997 B-87 External Call to VDN, Answered by Station and Transferred to a VDN on Another Switch This scenario shows the call flow for an incoming ISDN PRI call to VDN 5678 answered by extension 4555 in ACD split 3333 (see Figure B-33). The agent at extension 4555 manually transfers the call to VDN 1222 in Switch B. Extension 1567 in ACD split 1444 answers the call at Switch B. The scenario shows the agent at extension 4555 completing the transfer...
Page 496
Message Scenarios B-88Issue 6 June 1997 Figure B-33. Call Flow for Blind Transfer to Another Switch Switch A VDN 5678 Incoming Call call_id=37 x4555 ACD Split 3333 Vector J 1. Queue to Main Split 3333 2. Wait 10 Secs 3. Announcement 4. Stop Switch B x1567 ACD Split 1444 VDN 1222 Vector N 1. Queue to Main Split 1444 2. Wait 30 Secs 3. Announcement 4. Go to Step 2 call_id=88 ISDN-PRI call_id=45
Page 497
![Page 497
10. Calls Across Multiple Switches
Issue 6 June 1997
B-89
Messages Sent by the
Adjunct ProcessorMessages Sent
by the Switch Comments
FAC [CRV=98, FIE(Invoke,
Inv_id=2, Event Report,
call_id=37,
event=call offered,
calling number=4155766379,
called number=2015765678,
domain=VDN 5678)]Call Offered
to VDN 5678
FAC [CRV=98, FIE(Invoke,
Inv_id=4, Event Report,
call_id=37, event=queued,
called number=2015765678,
calls in queue=2,
domain= ACD Split 3333)]Queued Event Report
(Queued in ACD
Split 3333)
FAC...](http://img.usermanuals.tech/thumb/3002/85188/w300_definity-g3v4-callvisor-asai-protocol-reference_d-496.png "Page 497
10. Calls Across Multiple Switches
Issue 6 June 1997
B-89
Messages Sent by the
Adjunct ProcessorMessages Sent
by the Switch Comments
FAC [CRV=98, FIE(Invoke,
Inv_id=2, Event Report,
call_id=37,
event=call offered,
calling number=4155766379,
called number=2015765678,
domain=VDN 5678)]Call Offered
to VDN 5678
FAC [CRV=98, FIE(Invoke,
Inv_id=4, Event Report,
call_id=37, event=queued,
called number=2015765678,
calls in queue=2,
domain= ACD Split 3333)]Queued Event Report
(Queued in ACD
Split 3333)
FAC...")
10. Calls Across Multiple Switches Issue 6 June 1997 B-89 Messages Sent by the Adjunct ProcessorMessages Sent by the Switch Comments FAC [CRV=98, FIE(Invoke, Inv_id=2, Event Report, call_id=37, event=call offered, calling number=4155766379, called number=2015765678, domain=VDN 5678)]Call Offered to VDN 5678 FAC [CRV=98, FIE(Invoke, Inv_id=4, Event Report, call_id=37, event=queued, called number=2015765678, calls in queue=2, domain= ACD Split 3333)]Queued Event Report (Queued in ACD Split 3333) FAC...
Page 498
![Page 498
Message Scenarios
B-90Issue 6 June 1997
FAC [CRV=98, FIE(Invoke,
Inv_id=12, Event Report,
other call_id=37,
resulting call_id=45,
event=call transferred,
party_id=2, party_id=3,
old_party_id=reslt call 2,
old_party_id=other call 1
connected number=#####,
connected number=#####,
calling number=4555,
called number=#####)]Transfer Event Report
(Agent 4555 completes
Transfer)
FAC [CRV=26, FIE(Invoke,
Inv_id=6, Event Report,
call_id=88, party_id=2,
event=alerting,
calling number=2015764555,
called...](http://img.usermanuals.tech/thumb/3002/85188/w300_definity-g3v4-callvisor-asai-protocol-reference_d-497.png "Page 498
Message Scenarios
B-90Issue 6 June 1997
FAC [CRV=98, FIE(Invoke,
Inv_id=12, Event Report,
other call_id=37,
resulting call_id=45,
event=call transferred,
party_id=2, party_id=3,
old_party_id=reslt call 2,
old_party_id=other call 1
connected number=#####,
connected number=#####,
calling number=4555,
called number=#####)]Transfer Event Report
(Agent 4555 completes
Transfer)
FAC [CRV=26, FIE(Invoke,
Inv_id=6, Event Report,
call_id=88, party_id=2,
event=alerting,
calling number=2015764555,
called...")
Message Scenarios B-90Issue 6 June 1997 FAC [CRV=98, FIE(Invoke, Inv_id=12, Event Report, other call_id=37, resulting call_id=45, event=call transferred, party_id=2, party_id=3, old_party_id=reslt call 2, old_party_id=other call 1 connected number=#####, connected number=#####, calling number=4555, called number=#####)]Transfer Event Report (Agent 4555 completes Transfer) FAC [CRV=26, FIE(Invoke, Inv_id=6, Event Report, call_id=88, party_id=2, event=alerting, calling number=2015764555, called...
Page 499
10. Calls Across Multiple Switches Issue 6 June 1997 B-91 External Call to VDN, Answered by Station, and Transferred to a Station on Another Switch This scenario shows the call flow for an incoming non-ISDN call to VDN 5678 answered by extension 4555 in ACD split 3333 (see Figure B-34). The agent at extension 4555 does a consultation transfer to extension 1567 on Switch B. That is, the transfer is completed after the agent on extension 4555 talks to the agent on extension 1567. The trunks between...
Page 500
![Page 500
Message Scenarios
B-92Issue 6 June 1997
Messages Sent by the
Adjunct ProcessorMessages Sent
by the Switch Comments
FAC [CRV=98, FIE(Invoke,
Inv_id=2, Event Report,
call_id=53,
trunk group=102,
event=call offered,
called number=5678,
domain=VDN 5678)]Call Offered
to VDN 5678
FAC [CRV=98, FIE(Invoke,
Inv_id=4, Event Report,
call_id=53, event=queued,
called number=5678,
calls in queue=1,
domain= ACD Split 3333)]Queued Event Report
(Queued in ACD
Split 3333)
FAC [CRV=98, FIE(Invoke,
Inv_id=6, Event...](http://img.usermanuals.tech/thumb/3002/85188/w300_definity-g3v4-callvisor-asai-protocol-reference_d-499.png "Page 500
Message Scenarios
B-92Issue 6 June 1997
Messages Sent by the
Adjunct ProcessorMessages Sent
by the Switch Comments
FAC [CRV=98, FIE(Invoke,
Inv_id=2, Event Report,
call_id=53,
trunk group=102,
event=call offered,
called number=5678,
domain=VDN 5678)]Call Offered
to VDN 5678
FAC [CRV=98, FIE(Invoke,
Inv_id=4, Event Report,
call_id=53, event=queued,
called number=5678,
calls in queue=1,
domain= ACD Split 3333)]Queued Event Report
(Queued in ACD
Split 3333)
FAC [CRV=98, FIE(Invoke,
Inv_id=6, Event...")
Message Scenarios B-92Issue 6 June 1997 Messages Sent by the Adjunct ProcessorMessages Sent by the Switch Comments FAC [CRV=98, FIE(Invoke, Inv_id=2, Event Report, call_id=53, trunk group=102, event=call offered, called number=5678, domain=VDN 5678)]Call Offered to VDN 5678 FAC [CRV=98, FIE(Invoke, Inv_id=4, Event Report, call_id=53, event=queued, called number=5678, calls in queue=1, domain= ACD Split 3333)]Queued Event Report (Queued in ACD Split 3333) FAC [CRV=98, FIE(Invoke, Inv_id=6, Event...