Lucent Technologies DEFINITY Enterprise Communications Server Release 5, CallVisor, ASAI Protocol Reference Instructions Manual

11. Expert Agent Selection Interactions
Issue 6 June 1997
B-113
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
REG [CRV=34, FIE(Invoke,
Inv_id=1, 3P Make Call,
called number=8766,
calling number=2345,
return_ack=yes)] 
AP Requests Make Call
from login id 2345
to login id 8766
FAC [CRV=34, FIE(Invoke,
Inv_id=2, 3P Proceed,
call_id=67, party_id=11,
connected number=6666)]Make Call ACK
(Call Originated from
Station 6666)
FAC [CRV=34, FIE(Invoke,
Inv_id=4, Event Report,...

Message Scenarios
B-114Issue 6 June 1997 
Value Queries for Logical Agent and Skill
Hunt Groups
This scenario shows the Login Audit Query, ACD Agent Status Query, and 
Extension Query for skill hunt group 4444 and logical agents 2345, 8766, and 
6777 (see Figure B-40). Logical agents 2345 and 8766 are logged into skill 4444 
from stations 6666 and 9999, respectively. Logical agent 6777 is not logged in.
Figure B-40. Skill Hunt Groups and Logical Agents
DEFINITY ECS
Login_id 2345
Login_id 8766
x9999x6666...

11. Expert Agent Selection Interactions
Issue 6 June 1997
B-115
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
REG [CRV=78, FIE(Invoke,
Inv_id=1, Value Query,
item=Agent Login Audit,
domain=ACD Split 4444)] 
 AP Requests Login
Audit for Skill 4444
REL COMP [CRV=78, FIE(Return
Result, Inv_id=1,
Value Query,
domain=extension 6666,
domain=extension 9999)]Two Stations Logged
In to Skill
REG [CRV=24, FIE(Invoke,
Inv_id=1, Value Query,
domain=extension 2345,
domain=ACD split...

Message Scenarios
B-116Issue 6 June 1997 
12. Converse Vector Command 
Interactions
External Call to a VDN with a Converse Step that
is Interrupted
This scenario presents the call flow for an incoming ISDN PRI call for VDN 7000 
with a converse vector command that can be interrupted (see Figure B-41). The 
call comes into the VDN and gets queued to two splits, Split 6500 and Split 3400. 
The converse vector command then sends the call to the VRU (Split 1234) while 
maintaining the call’s position in the...

12. Converse Vector Command Interactions
Issue 6 June 1997
B-117
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
FAC [CRV=96, FIE(Invoke,
Inv_id=2, Event Report,
call_id=50,
event=call offered,
calling number=9085766362, 
called number=9089577000, 
domain=VDN 7000)]Call Offered
to VDN 7000
FAC [CRV=96, FIE(Invoke,
Inv_id=6, Event Report,
call_id=50,
event=queued,
called number=9089577000,
calls in queue=3,
domain=ACD Split 6500)]Queued Event Report
(Call Queues to ACD 
Split...

Message Scenarios
B-118Issue 6 June 1997 
FAC [CRV=96, FIE(Invoke,
Inv_id=12, Event Report,
call_id=50, party_id=2,
event=connected,
calling number=9085766362,
called number=9089577000,
connected number=5431)]Connected Event Report
(Call Connects to VRU
Port Extension 5431) —
Event Notification Association
FAC [CRV=74, FIE(Invoke,
Inv_id=18, Event Report,
call_id=50, party_id=2,
event=connected,
calling number=9085766362,
called number=9089577000,
connected number=5431)]Connected Event Report
(Call...

12. Converse Vector Command Interactions
Issue 6 June 1997
B-119
External Call to a VDN with a Converse Step that
is not Interrupted
This scenario presents the call flow for an incoming ISDN PRI call for VDN 7001 
with a converse vector command that will not be interrupted (see Figure B-42). 
The converse vector command passes both the ANI and the VDN number to the 
VRU. The VRU, after completing the session with the caller, sends the call back to 
vector processing. Along with sending the call back, the...

Message Scenarios
B-120Issue 6 June 1997 
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
FAC [CRV=86, FIE(Invoke,
Inv_id=2, Event Report,
call_id=45,
event=call offered,
calling number=9085766362, 
called number=9089577001, 
domain=VDN 7001)]Call Offered
to VDN 7001
FAC [CRV=86, FIE(Invoke,
Inv_id=6, Event Report,
call_id=45, event=queued,
called number=9089577001,
calls in queue=4,
domain=1234)]Queued Event Report
(Queued in Conversant       
Split 1234) — Event...

12. Converse Vector Command Interactions
Issue 6 June 1997
B-121
FAC [CRV=97, FIE(Invoke,
Inv_id=2, Event Report,
call_id=45, party_id=2,
event=dropped,
cause value=normal)]Drop Event Report
(VRU drops off call) —
Domain Control Association
FAC [CRV=86, FIE(Invoke,
Inv_id=2, Event Report,
call_id=45, party_id=2,
event=dropped,
cause value=normal)]Drop Event Report
(VRU drops off call) —
Event Notification Association
REG [CRV=93, FIE(Invoke,
Inv_id=4, Route,
call_id=45,
calling number=9085766362, 
called...

Message Scenarios
B-122Issue 6 June 1997 
FAC [CRV=86, FIE(Invoke,
Inv_id=18, Event Report,
call_id=45, party_id=2,
event=drop, cause=normal,
connected number=4534)]Drop Event Report
(Agent disconnects) —
Event Notification Association
FAC [CRV=86, FIE(Invoke,
Inv_id=20, Call Ended,
call_id=45, cause=normal)]Call Terminates —
Event Notification Association
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments