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Lucent Technologies DEFINITY Enterprise Communications Server Release 5, CallVisor, ASAI Protocol Reference Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 5, CallVisor, ASAI Protocol Reference Instructions Manual
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Page 501
![Page 501
10. Calls Across Multiple Switches
Issue 6 June 1997
B-93
FAC [CRV=45, FIE(Invoke,
Inv_id=4, Event Report,
call_id=21, party_id=2,
event=connected,
calling number=2015764555,
called number=2015661567,
connected number=1567)]Connected Event Report
(Station 1567
Answers Call)
Extension 4555 Connected
to Extension 1567
FAC [CRV=98, FIE(Invoke,
Inv_id=12, Event Report,
other call_id=53,
resulting call_id=12,
event=call transferred,
party_id=1, party_id=2,
old_party_id=other call 1,
old_party_id=reslt...](http://img.usermanuals.tech/thumb/3002/85188/w300_definity-g3v4-callvisor-asai-protocol-reference_d-500.png "Page 501
10. Calls Across Multiple Switches
Issue 6 June 1997
B-93
FAC [CRV=45, FIE(Invoke,
Inv_id=4, Event Report,
call_id=21, party_id=2,
event=connected,
calling number=2015764555,
called number=2015661567,
connected number=1567)]Connected Event Report
(Station 1567
Answers Call)
Extension 4555 Connected
to Extension 1567
FAC [CRV=98, FIE(Invoke,
Inv_id=12, Event Report,
other call_id=53,
resulting call_id=12,
event=call transferred,
party_id=1, party_id=2,
old_party_id=other call 1,
old_party_id=reslt...")
10. Calls Across Multiple Switches Issue 6 June 1997 B-93 FAC [CRV=45, FIE(Invoke, Inv_id=4, Event Report, call_id=21, party_id=2, event=connected, calling number=2015764555, called number=2015661567, connected number=1567)]Connected Event Report (Station 1567 Answers Call) Extension 4555 Connected to Extension 1567 FAC [CRV=98, FIE(Invoke, Inv_id=12, Event Report, other call_id=53, resulting call_id=12, event=call transferred, party_id=1, party_id=2, old_party_id=other call 1, old_party_id=reslt...
Page 502
Message Scenarios B-94Issue 6 June 1997 External Call to Lookahead Interflow VDN This scenario shows the call flow for an incoming ISDN PRI call to VDN 5008 that looks-ahead to VDN 1111 on Switch B (see Figure B-35). The first lookahead interflow attempt is denied by Switch B. The second lookahead interflow attempt is accepted by Switch B and the call is delivered to and answered by extension 1567 in ACD split 1444. Note that Switch A is not guaranteed to receive an ISDN Alerting message from...
Page 503
10. Calls Across Multiple Switches Issue 6 June 1997 B-95 Figure B-35. Call Flow for Incoming Call to LookAhead Interflow Vector Switch A VDN 5008 Incoming Call call_id=74 x4909 ACD Split 3999 Vector L 1. Queue to Main Split 3999 2. Wait 30 Secs 3. Route to 1111 4. Go to Step 2 Switch B x1567 ACD Split 1444 VDN 1111 Vector I 1. Go to Step 3 if Agents Available
Page 504
![Page 504
Message Scenarios
B-96Issue 6 June 1997
Messages Sent by the
Adjunct ProcessorMessages Sent
by the Switch Comments
FAC [CRV=80, FIE(Invoke,
Inv_id=2, Event Report,
call_id=74,
event=call offered,
calling number=4157566379,
called number=2015765008,
domain=VDN 5008)]Call Offered
to VDN 5008
FAC [CRV=80, FIE(Invoke,
Inv_id=4, Event Report,
call_id=74, event=queued,
called number=2015765008,
calls in queue=20,
domain= ACD Split 3999)]Queued Event Report
(Queued in ACD
Split 3999)
FAC [CRV=20,...](http://img.usermanuals.tech/thumb/3002/85188/w300_definity-g3v4-callvisor-asai-protocol-reference_d-503.png "Page 504
Message Scenarios
B-96Issue 6 June 1997
Messages Sent by the
Adjunct ProcessorMessages Sent
by the Switch Comments
FAC [CRV=80, FIE(Invoke,
Inv_id=2, Event Report,
call_id=74,
event=call offered,
calling number=4157566379,
called number=2015765008,
domain=VDN 5008)]Call Offered
to VDN 5008
FAC [CRV=80, FIE(Invoke,
Inv_id=4, Event Report,
call_id=74, event=queued,
called number=2015765008,
calls in queue=20,
domain= ACD Split 3999)]Queued Event Report
(Queued in ACD
Split 3999)
FAC [CRV=20,...")
Message Scenarios B-96Issue 6 June 1997 Messages Sent by the Adjunct ProcessorMessages Sent by the Switch Comments FAC [CRV=80, FIE(Invoke, Inv_id=2, Event Report, call_id=74, event=call offered, calling number=4157566379, called number=2015765008, domain=VDN 5008)]Call Offered to VDN 5008 FAC [CRV=80, FIE(Invoke, Inv_id=4, Event Report, call_id=74, event=queued, called number=2015765008, calls in queue=20, domain= ACD Split 3999)]Queued Event Report (Queued in ACD Split 3999) FAC [CRV=20,...
Page 505
![Page 505
10. Calls Across Multiple Switches
Issue 6 June 1997
B-97
FAC [CRV=26, FIE(Invoke,
Inv_id=66, Event Report,
call_id=64,
event=call offered,
calling number=4157566379,
called number=2015661111,
domain=VDN 1222,
LAI Display=VDN 008 Sales)]Call Offered
to VDN 1222 —
VDN 1222 Event
Notification Association
FAC [CRV=26, FIE(Invoke,
Inv_id=70, Event Report,
call_id=64, party_id=2,
event=alerting,
calling number=4157566379,
called number=2015661111,
connected number=1567,
domain= ACD Split 1444)]Alerting...](http://img.usermanuals.tech/thumb/3002/85188/w300_definity-g3v4-callvisor-asai-protocol-reference_d-504.png "Page 505
10. Calls Across Multiple Switches
Issue 6 June 1997
B-97
FAC [CRV=26, FIE(Invoke,
Inv_id=66, Event Report,
call_id=64,
event=call offered,
calling number=4157566379,
called number=2015661111,
domain=VDN 1222,
LAI Display=VDN 008 Sales)]Call Offered
to VDN 1222 —
VDN 1222 Event
Notification Association
FAC [CRV=26, FIE(Invoke,
Inv_id=70, Event Report,
call_id=64, party_id=2,
event=alerting,
calling number=4157566379,
called number=2015661111,
connected number=1567,
domain= ACD Split 1444)]Alerting...")
10. Calls Across Multiple Switches Issue 6 June 1997 B-97 FAC [CRV=26, FIE(Invoke, Inv_id=66, Event Report, call_id=64, event=call offered, calling number=4157566379, called number=2015661111, domain=VDN 1222, LAI Display=VDN 008 Sales)]Call Offered to VDN 1222 — VDN 1222 Event Notification Association FAC [CRV=26, FIE(Invoke, Inv_id=70, Event Report, call_id=64, party_id=2, event=alerting, calling number=4157566379, called number=2015661111, connected number=1567, domain= ACD Split 1444)]Alerting...
Page 506
![Page 506
Message Scenarios
B-98Issue 6 June 1997
FAC [CRV=80, FIE(Invoke,
Inv_id=8, Event Report,
call_id=74, party_id=2,
event=connected,
calling number=4155766379,
called number=2015661111,
connected number=#####)]Connected Event Report
(ISDN PRI Connect)
FAC [CRV=26, FIE(Invoke,
Inv_id=10, Event Report,
call_id=64, party_id=2,
event=drop, cause=normal,
connected number=1567)]Drop Event Report
(Agent disconnects) —
VDN 1222 Event
Notification Association
FAC [CRV=20, FIE(Invoke,
Inv_id=10, Event Report,...](http://img.usermanuals.tech/thumb/3002/85188/w300_definity-g3v4-callvisor-asai-protocol-reference_d-505.png "Page 506
Message Scenarios
B-98Issue 6 June 1997
FAC [CRV=80, FIE(Invoke,
Inv_id=8, Event Report,
call_id=74, party_id=2,
event=connected,
calling number=4155766379,
called number=2015661111,
connected number=#####)]Connected Event Report
(ISDN PRI Connect)
FAC [CRV=26, FIE(Invoke,
Inv_id=10, Event Report,
call_id=64, party_id=2,
event=drop, cause=normal,
connected number=1567)]Drop Event Report
(Agent disconnects) —
VDN 1222 Event
Notification Association
FAC [CRV=20, FIE(Invoke,
Inv_id=10, Event Report,...")
Message Scenarios B-98Issue 6 June 1997 FAC [CRV=80, FIE(Invoke, Inv_id=8, Event Report, call_id=74, party_id=2, event=connected, calling number=4155766379, called number=2015661111, connected number=#####)]Connected Event Report (ISDN PRI Connect) FAC [CRV=26, FIE(Invoke, Inv_id=10, Event Report, call_id=64, party_id=2, event=drop, cause=normal, connected number=1567)]Drop Event Report (Agent disconnects) — VDN 1222 Event Notification Association FAC [CRV=20, FIE(Invoke, Inv_id=10, Event Report,...
Page 507
10. Calls Across Multiple Switches Issue 6 June 1997 B-99 External Call to VDN, Answered by a Local Station, and Transferred to a Lookahead Interflow VDN This scenario shows the call flow for an incoming ISDN PRI call to VDN 5678 answered by extension 4555 in ACD split 3333 and subsequently transferred to lookahead interflow VDN 5008 (see Figure B-36). The call is accepted by the receiving switch (Switch B), waits in queue until the vector announcement (VDN 1222, vector N), and is abandoned by the...
Page 508
Message Scenarios B-100Issue 6 June 1997 Note that the multiple monitors feature results in copies of various events on both VDN monitors on Switches A and B. Figure B-36. Call Flow for a Transfer to a Lookahead Interflow Vector Switch A VDN 5678 Incoming Call call_id=33 x4909x4555 ACD Split 3999 Vector J 1. Queue to Main Split 3333 2. Wait 10 Secs 3. Announcement 4. Stop VDN 5008 Vector L 1. Queue to Main Split 3999 2. Wait 30 Secs 3. Route to 1111 4. Go to Step 2 3333 ACD Split call_id=55 Switch B...
Page 509
![Page 509
10. Calls Across Multiple Switches
Issue 6 June 1997
B-101
Messages Sent by the
Adjunct ProcessorMessages Sent
by the Switch Comments
FAC [CRV=98, FIE(Invoke,
Inv_id=20, Event Report,
call_id=33,
event=call offered,
calling number=8135308484,
called number=2015763448,
domain=VDN 5678)]Call Offered
to VDN 5678 —
VDN 5678 Event
Notification Association
FAC [CRV=98, FIE(Invoke,
Inv_id=22, Event Report,
call_id=33, event=queued,
called number=2015763448,
calls in queue=1,
domain= ACD Split 3333)]Queued...](http://img.usermanuals.tech/thumb/3002/85188/w300_definity-g3v4-callvisor-asai-protocol-reference_d-508.png "Page 509
10. Calls Across Multiple Switches
Issue 6 June 1997
B-101
Messages Sent by the
Adjunct ProcessorMessages Sent
by the Switch Comments
FAC [CRV=98, FIE(Invoke,
Inv_id=20, Event Report,
call_id=33,
event=call offered,
calling number=8135308484,
called number=2015763448,
domain=VDN 5678)]Call Offered
to VDN 5678 —
VDN 5678 Event
Notification Association
FAC [CRV=98, FIE(Invoke,
Inv_id=22, Event Report,
call_id=33, event=queued,
called number=2015763448,
calls in queue=1,
domain= ACD Split 3333)]Queued...")
10. Calls Across Multiple Switches Issue 6 June 1997 B-101 Messages Sent by the Adjunct ProcessorMessages Sent by the Switch Comments FAC [CRV=98, FIE(Invoke, Inv_id=20, Event Report, call_id=33, event=call offered, calling number=8135308484, called number=2015763448, domain=VDN 5678)]Call Offered to VDN 5678 — VDN 5678 Event Notification Association FAC [CRV=98, FIE(Invoke, Inv_id=22, Event Report, call_id=33, event=queued, called number=2015763448, calls in queue=1, domain= ACD Split 3333)]Queued...
Page 510
![Page 510
Message Scenarios
B-102Issue 6 June 1997
FAC [CRV=80, FIE(Invoke,
Inv_id=4, Event Report,
call_id=55, event=queued,
called number=5008,
calls in queue=40,
domain= ACD Split 3999)]Queued Event Report
(Queued in ACD
Split 3999) — VDN 5008
Event Notification Association
FAC [CRV=80, FIE(Invoke
Inv_id=12, Event Report,
other call_id=33,
resulting call_id=55,
event=call transferred,
party_id=1,
old_party_id=other call 1,
connected number=#####,
calling number=4555,
called number=5008)]Transfer Event Report...](http://img.usermanuals.tech/thumb/3002/85188/w300_definity-g3v4-callvisor-asai-protocol-reference_d-509.png "Page 510
Message Scenarios
B-102Issue 6 June 1997
FAC [CRV=80, FIE(Invoke,
Inv_id=4, Event Report,
call_id=55, event=queued,
called number=5008,
calls in queue=40,
domain= ACD Split 3999)]Queued Event Report
(Queued in ACD
Split 3999) — VDN 5008
Event Notification Association
FAC [CRV=80, FIE(Invoke
Inv_id=12, Event Report,
other call_id=33,
resulting call_id=55,
event=call transferred,
party_id=1,
old_party_id=other call 1,
connected number=#####,
calling number=4555,
called number=5008)]Transfer Event Report...")
Message Scenarios B-102Issue 6 June 1997 FAC [CRV=80, FIE(Invoke, Inv_id=4, Event Report, call_id=55, event=queued, called number=5008, calls in queue=40, domain= ACD Split 3999)]Queued Event Report (Queued in ACD Split 3999) — VDN 5008 Event Notification Association FAC [CRV=80, FIE(Invoke Inv_id=12, Event Report, other call_id=33, resulting call_id=55, event=call transferred, party_id=1, old_party_id=other call 1, connected number=#####, calling number=4555, called number=5008)]Transfer Event Report...