Lucent Technologies DEFINITY Enterprise Communications Server Release 5, CallVisor, ASAI Protocol Reference Instructions Manual

5. Switch-Classified Calls
Issue 6 June 1997
B-43
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
REG [CRV=92, FIE(Invoke,
Inv_id=1, 3P Make Call,
called number=19008705118,
calling number=3456,
dest route select=9,
max_rings=3,
service circuit=call classifier,
alert_dest_first=yes)]AP Requests Make Call
(Switch-Classified)
from ACD Split 3456 to
External Destination
FAC [CRV=92, FIE(Invoke,
Inv_id=2, Event Report,
call_id=21, party_id=2,
event=alerting,
calling number=3456,...

Message Scenarios
B-44Issue 6 June 1997 
FAC [CRV=92, FIE(Invoke,
Inv_id=8, Event Report,
call_id=76, party_id=2,
event=alerting,
calling number=9008705118,
called number=3456,
connected number=5001)]Alerting Event Report
(Call Delivered to
Station 5001 via a 
Route to Number Vector
Command) — 3P
Make Call Association
FAC [CRV=102, FIE(Invoke,
Inv_id=6, Event Report,
call_id=76, party_id=2,
event=alerting,
calling number=9008705118,
called number=3456,
connected number=5001)]Alerting Event Report
(Call...

6. Multiple Monitors and Controllers
Issue 6 June 1997
B-45
6. Multiple Monitors and Controllers
This section presents the Event Reports sent by the switch when two monitored 
and controlled calls are merged (call transferred to another call). The scenario 
shows an incoming ISDN PRI call to ACD Split 6000 that is transferred by ACD 
agent 6010 to ACD Split 5100 (see Figure B-18). Agent 5101 answers the 
transferred call. 
The adjunct processor has Event Notification active for ACD Splits 6000 and 
5100....

Message Scenarios
B-46Issue 6 June 1997 
Messages Sent by the Adjunct 
ProcessorMessages Sent
by the Switch Comments
REG [CRV=10, FIE(Invoke,
Inv_id=1, Event Notification Request,
domain = ACD Split 6000)]AP Requests Event
Notification for ACD Split
6000
FAC [CRV=10, FIE(Return
Result, Inv_id=1)]Event Notification
Request Accepted
REG [CRV=20, FIE(Invoke,
Inv_id=1, Event Notification Request,
domain = ACD Split 5100)]AP Requests Event 
Notification for ACD Split
5100
FAC [CRV=20, FIE(Return
Result,...

6. Multiple Monitors and Controllers
Issue 6 June 1997
B-47
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
REG [CRV=11, FIE(Invoke,
Inv_id=1, 3P Take Control,
call_id=55)]AP Request to Take
Control of Call
FAC [CRV=11, FIE(Return
Result, Inv_id=1,
3P take Control,
party_id=1, party_id=2,
connected number=#####,
connected number=6010)]3P Take Control Request 
Accepted
FAC [CRV=11, FIE(Invoke,
Inv_id=3, 3P Selective Hold,
party_id=2)]AP Requests to Place Call On 
Hold
FAC...

Message Scenarios
B-48Issue 6 June 1997 
FAC [CRV=20, FIE(Invoke,
Inv_id=4, Event Report,
call_id=66, event=queued,
called number=5100,
calls in queue=1,
domain=ACD split 5100)]Queued Event Report
(Call Queues to ACD Split 
5100) — ACD Split 5100
Event Notification
Association
REG [CRV=11, FIE(Invoke,
Inv_id=5, 3P Merge,
call_id=66,
common_party_id=2,
conf/transf flag=transfer)]AP Requests Transfer
of Held Call to 
ACD Split 5100
FAC [CRV=11, FIE(Return
Result, Inv_id=5,
3P Merge, call_id=66,
old...

6. Multiple Monitors and Controllers
Issue 6 June 1997
B-49
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
REL COMP [CRV=11, FIE(Invoke,
Inv_id=8, Call Ended,
call_id=55,
cause=call cleared)]3P Take Control
Association Ends — Call
Merged with Another Call
FAC [CRV=10, FIE(Invoke,
Inv_id=8, Call Ended,
call_id=55,
cause=call cleared)]Event Reports for Call
Ended (Call Merged) — ACD
Split 6000 Event
Notification Association
FAC [CRV=22, FIE(Invoke,
Inv_id=4, Event Report,...

Message Scenarios
B-50Issue 6 June 1997 
7. Domain (Station) Control 
Associations
This section presents call scenarios for Domain Control (Station Control) 
associations. 
Domain Control Initiation
This scenario shows an adjunct processor requesting Domain Control of 
extensions 4567, 4568, and 4569. Figure B-19 shows the state of the calls 
present at the three domain-controlled stations. For instance, extension 4567 
starts with two calls: one connected/active (call_id=45) and another held (call_...

7. Domain (Station) Control  Associations
Issue 6 June 1997
B-51
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
REG [CRV=101, FIE(Invoke,
Inv_id=1, 3P Domain Control,
domain=extension 4567)]AP Requests Domain
Control of Station
4567
FAC [CRV=101, FIE(Return
Result, Inv_id=1, 
3P Domain Control, 
call_id=45, call_id=78,
party_id=1, party_id=3,
call_state=connected, 
call_state=held)]Domain Control Granted
REG [CRV=100, FIE(Invoke,
Inv_id=1, 3P Domain Control,
domain=extension...

Message Scenarios
B-52Issue 6 June 1997 
Domain (Station) Control — Manual Transfer
This scenario shows a manual transfer operation for Domain Control stations (see 
Figure B-20). Station 4568 places on hold the active call (call_id=65) and answers 
the alerting call (call_id=12). Station 4569 completes the manual call transfer 
operation that had been initiated before Domain (Station) Control was requested.
Domain Control for stations 4568 and 4569 is active as presented in the Domain 
Control...