Lucent Technologies DEFINITY Enterprise Communications Server Release 5, CallVisor, ASAI Protocol Reference Instructions Manual

1. Initialization
Issue 6 June 1997
B-3
1. Initialization
This section presents a sample ASAI initialization procedure. The adjunct 
processor initializes the link and requests Event Notification for VDN 5678 and 
ACD split 3456. This sample initialization procedure is referred to by some of the 
scenarios presented in subsequent sections.
Messages Sent by
the Adjunct ProcessorMessages Sent by
the ECS Comments
REST (CRV=global,
Restart Indicator=all
interfaces)Restart ASAI Interface
REST ACK...

Message Scenarios
B-4Issue 6 June 1997 
2. Notification Associations
This section illustrates the Event Reports provided by calls entering different 
notification domains. Figure B-2 shows the Vector Directory Numbers (VDNs), 
vectors, ACD splits, and agent extensions used for the message scenarios 
presented in this section. VDNs 5678, 5690, and 7656 point to vectors A, B, and 
C, respectively. Only the most relevant vector commands (that is, Adjunct Routing 
and Queue to Main) are shown. ACD splits...

2. Notification Associations
Issue 6 June 1997
B-5
External Call to VDN Routed to ACD Split
This scenario shows the call flow for an incoming ISDN PRI call to VDN 5678 that 
is routed via the Adjunct Routing vector command to ACD Split 3456 (Figure B-3). 
The agent at extension 4534 answers the call. 
Event Notification for VDN 5678 and ACD Split 3456 is active as presented in the 
initialization scenario. The ASAI messages generated by the Adjunct Routing 
vector command are shown also.
Figure B-3. Call...

Message Scenarios
B-6Issue 6 June 1997 
Messages Sent by the
Adjunct ProcessorMessages Sent by
the ECS Comments
FAC [CRV=98, FIE(Invoke,
Inv_id=2, Event Report,
call_id=37,
event=call offered,
calling number=2015666379, 
called number=9085765678, 
domain=VDN 5678)]Call Offered
to VDN 5678
REG [CRV=93, FIE(Invoke,
Inv_id=4, Route,
call_id=37,
calling number=2015666379, 
called number=9085765678,
user code=11569037,
domain=VDN 5678)]Route Request
FAC [CRV=93, FIE(Invoke,
Inv_id=7, Route Select,
called...

2. Notification Associations
Issue 6 June 1997
B-7
FAC [CRV=102, FIE(Invoke,
Inv_id=14, Event Report,
call_id=37, party_id=2,
event=alerting,
calling number=2015666379, 
called number=9085765678,
connected number=4534,
domain=ACD Split 3456)]Alerting Event Report
(Call Delivered to
Agent 4534)
FAC [CRV=102, FIE(Invoke,
Inv_id=16, Event Report,
call_id=37, party_id=2,
event=connected,
calling number=2015666379,
called number=9085765678,
connected number=4534)]Connected Event Report
(Call Connected
to...

Message Scenarios
B-8Issue 6 June 1997 
External Call to Monitored VDN Routed to
Non-Monitored VDN
This scenario shows the call flow for an incoming ISDN PRI call to VDN 5678 that 
is routed via the Adjunct Routing vector command to VDN 5690 (Figure B-4). The 
call queues to two ACD splits, ACD split 3459 and 3460. The agent at 
extension 4566 and logged into ACD split 3460 answers the call. 
Event Notification for VDN 5678 is active as presented in the initialization 
scenario. The ASAI messages...

2. Notification Associations
Issue 6 June 1997
B-9
Messages Sent by the
Adjunct ProcessorMessages Sent by
the ECS Comments
FAC [CRV=98,FIE(Invoke,
Inv_id=2, Event Report,
call_id=58
event=call offered,
calling number=2015663569,
called number=9085765678
domain=VDN 5678)]Call Offered to VDN Event 
Report
REG [CRV=93, FIE(Invoke,
Inv_id=4, Route,
call_id=58,
calling number=2015663569, 
called number=9085765678,
user code=34569058,
domain=VDN 5678)]Route Request
FAC [CRV=93, FIE(Invoke,
Inv_id=3, Route...

Message Scenarios
B-10Issue 6 June 1997 
Messages Sent by the
Adjunct ProcessorMessages Sent by
the ECS Comments
FAC [CRV=98, FIE(Invoke,
Inv_id=12, Event Report,
call_id=58, party_id=2,
event=alerting,
calling number=2015663569, 
called number=9085765678,
connected number=4566,
domain= ACD Split 3460)]Alerting Event Report
(Call Delivered to
Agent 4566)
FAC [CRV=98, FIE(Invoke,
Inv_id=14, Event Report,
call_id=58, party_id=2,
event=connected,
calling number=2015663569,
called number=9085765678,...

2. Notification Associations
Issue 6 June 1997
B-11
External Call to VDN Routed to Monitored VDN
This scenario shows the call flow for an incoming ISDN PRI call to VDN 5678 that 
is routed via the Adjunct Routing vector command to VDN 7656 (Figure B-5). 
VDN 7656 is monitored by a different adjunct not shown in these scenarios. Event 
Notification from VDN 5678 is active as presented in the initialization scenario. 
The ASAI messages generated by the Adjunct Routing vector command are 
shown also.
Figure...

Message Scenarios
B-12Issue 6 June 1997 
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the ECS Comments
FAC [CRV=98, FIE(Invoke,
Inv_id=2, Event Report,
call_id=39,
event=call offered,
calling number=6157856399, 
called number=9089575678,
domain=VDN 5678)]Call Offered 
to VDN 5678
REG [CRV=93, FIE(Invoke,
Inv_id=2, Route,
call_id=39,
calling number=2015766399, 
called number=2015765678,
user code=00569039,
domain=VDN 5678)]Route Request
FAC [CRV=93, FIE(Invoke, 
Inv_id=3, Route Select,
called...