Lucent Technologies Definity Audix System Release 4.0 Guide
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Terminal Configuration E-1 E Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1 May 1999 E Terminal Configuration For a DEFINITY AUDIX system, at least one system-ac c ess terminal is req uired for ad ministration and loc al maintenanc e. This terminal should b e c onnec ted to p ort A of the DEFINITY AUDIX system. A sec ond , op tional terminal c an b e c onnec ted to p ort B if the system is op erating in d isp lay set mod e. The req uired terminal c an b e c onnec ted to the DEFINITY AUDIX system in one of the following ways: nDirec t c onnec tion nVia modems or data modules nVia async hronous d ata units (ADUs) Two RS-232 c ables are inc lud ed with every DEFINITY AUDIX system to c onnec t the terminals. Normally, these c ab les have a leng th of 20 feet. However, the c ab les c an b e ord ered in leng ths of up to 50 feet.
Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1 May 1999 Terminal Configuration E-2 E Worksheet E-1: Terminals To the AE: Complete this worksheet with the c ustomer b efore c onfig uring and ord ering the DEFINITY AUDIX system. For more information ab out sup ported terminals and other peripherals, see DEFINITY AUDIX System — System Descrip tion, 585-300-214.D ate _________________________ Pre p ar ed B y _________________________ C on tac t Tel ep ho ne N u mb er _________________________ Options Terminal 1Terminal 2 (DP mode only) What typ e of terminal d o you want to use? The c ustomer c an use a 715 terminal with the DEFINITY AUDIX system. The 715 will emulate any other Luc ent Tec hnolog ies ad ministration terminal, suc h as a 513 or a 615. The c ustomer c an also use a PC with an emulation p ac kage, suc h as G3-MA. For information ab out req uired emulation p ac kag es, see DEFINITY AUDIX System — System Desc rip tion, 585-300-214. How do you want the ad ministration terminal c onnec ted to the DEFINITY AUDIX system? You c an imp lement any of the following: nDirectly via cables nVi a m o d e m s nVi a d a t a m o d u l e s Options: one 7400A and one 7400B nVia async hronous d ata units (ADU) Do you want to ord er a p arallel p rinter for the terminal? What leng th c ab les would you like for the terminals? The d efault is 20 feet. Op tions are 5, 10, 20, 30, 40, or 50
Upgrades and Ongoing Maintenance and Administration F-1 F Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1 May 1999 F Upgrades and Ongoing Maintenance and Administration The ac c ount team maintains ongoing supp ort of the ac c ount as follows: nEvaluate all current hardware and software improvements, and determine their value for the c ustomer. These imp rovements may b e the result of either maintenanc e p roc ed ure c hang es or Quality Protec tion Plan Chang e Notic e (QPPCN) ac tivity. nMaintain an ac c urate rec ord of the system inventory, inc lud ing software load numb ers. This information is used for system upg rad es or QPPCNs issued to the hard ware. nTrac k the overall performance of the system, espec ially during the first few months of op eration. nMonitor c ustomers’ p ort and d isk usage to determine when they should p urc hase add itional p orts or more voic e storag e. nConduct periodic meetings with the customer to review system operation. nInform the c ustomer of ong oing training req uirements: — System ad ministrator — ADAP training — System ad ministrator — AMIS Analog Networking training , Digital Networking training — System ad ministrator — Ongoing training — Sub sc rib er — Refresher and ad d itional training NOTE: Ask c ustomers to c all their Luc ent sup p ort org anizations to rep ort p roblems or ask q uestions. Customers should know their p rod uc t ID numb er when they c all.
Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1 May 1999 Upgrades and Ongoing Maintenance and Administration F-2 F
AUDIX System Administrator Qualifications and Duties G-1 G Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1 May 1999 G AUDIX System Administrator Qualifications and Duties The AUDIX system Ad ministrator is the loc al c ustomer exp ert in all matters p ertaining to DEFINITY AUDIX ap p lic ations. Sug g ested q ualific ations for the system administrator are as follows: nCleric al and b asic ac c ounting skills nDatab ase manag ement exp erienc e In ad dition, someone at the c ustomer site (p ossibly a telec ommunic ations manag er) with the following skills should b e resp onsib le for maintaining the DEFINITY AUDIX system. nData c enter op erations exp erienc e¾p revious exp erienc e as a c omp uter op erator, for examp le nManag ement skills nComputer hard ware exp erienc e¾exp erienc e with terminals, p rinters, and mod ems, for examp le The system ad ministrator’s ac tivities d uring the initial ad ministrative p hase are listed in DEFINITY AUDIX System ¾ Ad ministration, 585-300-507. Before you b eg in DEFINITY AUDIX system ad ministration, verify with your switc h ad ministrator and /or Luc ent Tec hnolog ies p ersonnel that the c orrec t switc h-related ad ministration has b een c omp leted . Refer to Installation and Switc h Ad ministration for the DEFINITY AUDIX System Release 4.0, 585-300-122.
Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1 May 1999 AUDIX System Administrator Qualifications and Duties G-2 G The following is a list of the c ustomer’s p eriod ic and daily resp onsib ilities for maintaining the DEFINITY AUDIX system. These tasks should b e p erformed b y system ad ministrators and /or their manag ers. nConduc t or arrang e initial and ong oing user training . nImp lement a feature of the month p rog ram in whic h they exp lain a new DEFINITY AUDIX feature to subscribers each month. nOrd er p rod uc t d oc umentation as required . nMonitor DEFINITY AUDIX performance on a daily basis and monitor the ad ministration and alarm log for warning alarms and for prob lems you c an fix. nHandle user prob lems on a d aily b asis. nRep ort and trac k rep air req uests to Luc ent Tec hnolog ies as req uired . nPerform sub sc rib er c hang es, suc h as moves, ad ditions, and d eletions. nPerform disk backup tasks, including disk backups and data saves. nEnsure system security. nSc hedule DEFINITY AUDIX maintenanc e time with Luc ent Tec hnologies and the user c ommunity as req uired for b oth normal maintenanc e and installation of eng ineering c hang es, ad d itions or d eletions of hard ware, software, etc . nMaintain ac c urate rec ord s of DEFINITY AUDIX hard ware and software nAd minister p erip herals, suc h as inc lud ing p rinters and terminals. nAd minister user p assword s. nCollec t and evaluate traffic rep orts. nAd minister transmission sc hed ules.
Request for Design Support
H-1
H
Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1
May 1999
H
Request for Design Support
For Desig n Sup port, the ac c ount exec utive should c omp lete Form E-1154 on the
following pag es. The Sales Desig n and Supp ort Center (SDSC) will resp ond b y
send ing a Form 1495 and the network p lanning worksheet. Comp lete the network
p lanning worksheet and the network map and send them to the SDSC.
Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1 May 1999 Request for Design Support H-2 H REQUEST FOR SALES AND DESIGN CENTER SUPPORT SERVICES (E-1154) SDSC FAX: 303-850-89322 SDSC QUALNET/VNMA Fax to: 303-850-8791 Chec k eac h servic e being req uested and d esc rib e in Sc op e of Work b elow: GENERAL INFORMATION: (Complete all fields) o PRE CONTRACT OR o POST CONTRACT. ATTOMS/DOSS Ref No’s Please list mod el and version of ALL Prod uc ts (Switc hes and Adjunc ts), both existing and /or p rop osed. Also spec ify the numb er of nodes in an existing and /or p rop osed network p lus hard ware connectivity (dig ital/analog ) and attach a d iag ram. o Newo Ad do Upgradeo RFPo Controlled Introduc tion Sc o p e o f Wo rk : _________________________________________________________________________________________ _______________________________________________________________________________________________________ ______________________________________________________________________________________________________ Re q u e s t e d D u e D a t e f o r Te c h n i c a l A s s u r a n c e : _______________________________ o Written Resp onseo Ver b a l Re sp on s e Please Note: 5 Days = Stand ard Interval for Tec hnic al Assuranc e. ASAP or b lank Req uested Due Date = 5 Day Interval Larg e/Comp lex req uests req uire neg otiation of Tec hnic al Assuranc e Due Date. Re q u e s t e d D u e D a t e Fo r Fl o o r p l a n s : ___________________ Fo r Sp e c i f i c a t i o n s , o t h e r D e l i v e r a b l e s : ________________ MOJ Date: ______________________ Cutover Date: ________________________CUSTOMER INFORMATION ACCOUNT TEAM INFORMATION N a m e : ________________________________________________ N a m e : _______________________________Tit l e : _____________ A d d r e s s : ______________________________________________ A d d r e s s : ______________________________________________ C i t y : _______________________ST: _______Z I P: ______________ C it y : __________________________ST: _________Z I P: _________ County:___________________________( REQ U I RED f o r D WB S) Te l. N o : ___________________________FA X: ________________ I L : ____________________________________________________ e - m a i l i d : ______________________________________________ (REQUIRED FIELD: If multip le ILs are involved , list others below in Sc ope of Wo r k .)Chec k one p referenc e for method of Notific ation of Assig nment of this Request.Telephone Call o Telep hone Call o E-m a i l me s sa g e C u s t . C o n t a c t N a m e : ___________________________________ M B O C o d e t o b e C h a r g e d : C u s t . C o n t a c t Te l . N o . __________________________________ oMark if Customer Permission for Switch Ac c ess has b een granted .(If multip le MBO Cod es are to b e c harg ed, list below in Sc op e of Work.) M B O Pr o je c t N o . : _______________________________________ A l t e r n a t e C o n t a c t : ___________________Tit l e : _______________ Projec t Manag er:_______________________________________ Te l . N o . : _______________________________________________ Te l. N o . _______________________________________________ Technical Assurance Chec k prod uc ts: oDefinity oAud ix/IntuityoMerlin Leg end NetworkingoDCS/UDP oSys Mg mt / CASoUPS / DC Power oISDNoConversant oCMSoDWBS (Wireless) oPN A Other Deliverables Chec k items: oTranslations oHard ware Spec ific ationoTraffic Stud yoFloorp lan
Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1 May 1999 AB-1 Abbreviations AB Abbreviations A AC alternating c urrent ACD automatic c all d istrib ution ADAP ad ministration and data ac quisition p ackage ADU async hronous data unit ALT assemb ly load and test AMIS Aud io Messag ing Interc hange Sp ec ification API application programming interface AUDIX Aud io Information Exc hang e AW G Americ an wire g aug e B BIOS basic input/output system bps bits per second BRI b asic rate interfac e BSC b inary synchronous c ommunic ations BTU British thermal unit
Planning for the DEFINITY AUDIX System Release 4.0 585-300-602 Issue 1 May 1999 Abbreviations AB-2 C CCA call c lassific ation analysis CDH call d ata hand ler process CELP cod e exc ited linear predic tion CIC customer information c enter CICS customer information c ontrol system CL control link CMC Comp ac t Modular Cab inet CO central offic e COIN central offic e imp lemented network COM1 serial communic ations p ort 1 COM2 serial communic ations p ort 2 COR class of restriction COS class of service CPU central processing unit CSI called subscrib er information CTS clear to send D DAC d ial ac cess cod e