Lucent Technologies Definity Audix System Administration Guide

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Automated Attendant 
9-7 Setting Up an Automated Attendant 
9
If the c aller fails to enter any tones at an automated  attend ant menu, the 
DEFINITY AUDIX system uses the timeout treatment ad ministered  on the 
automated  attend ant Subsc rib er sc reen. The timeout treatment on the automated  
attend ant Sub sc rib er sc reen should be g reater than the Between Dig its at 
Auto-Attend ant or Stand alone Menu field  on the...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Automated Attendant 
9-8 Setting Up an Automated Attendant 
9
Step 2: Administering the Attendant Menu
Be p rep ared  to supp ly the following  information on the Sub sc rib er sc reen. 
For the attend ant: 
nThe attend ant’s name 
nThe attend ant’s extension 
nIf     transfers are allowed      allows c allers to transfer from the 
automated  attend ant to a sp ec ific  extension by entering     , the 
extension numb er, and  p ound  sig...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Automated Attendant 
9-9 Setting Up an Automated Attendant 
9
For eac h b utton (0 throug h 9) and  the timeout that is ac tive for the attend ant: 
nThe extension to transfer the c all to or the DEFINITY AUDIX mailb ox 
extension when the button is p ressed . 
If this b utton is the first d ig it of an extension on your switc h 
and you want 
c allers to b e able to d irec tly enter an extension, p ut “ e”  in this field . If you 
want...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Automated Attendant 
9-10 Setting Up an Automated Attendant 
9
Step 3: Recording the Attendant Menu
Use your touc h-tone telep hone to rec ord  the automated  attend ant menu that will 
b e sp oken to c allers. This menu is ac tually the p ersonal greeting  for the 
attend ant’s extension. If setting  up  a TTY automated  attend ant, use the TTY 
keyb oard  to type the menu where the following  instruc tions say sp eak or rec ord  
and...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Automated Attendant 
9-11 Setting Up an Automated Attendant 
9
To rec ord  an automated  attend ant menu if the Multip le Personal Greetings 
feature is ac tivated , refer to the Multip le Personal Greeting s feature in 
DEFINITY 
AUDIX System — Features Desc rip tion
, 585-300-206, and  enter the same menu 
op tions as for a sub sc rib er entering  p ersonal g reetings. If the automated  
attend ant is multiling ual and  the Call Answer...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Automated Attendant 
9-12 Setting Up a Call Routing Table 
9
Setting Up a Call Routing Table
DEFINITY AUDIX p rovid es a c ond itional routing  c ap ab ility. You c an use the routing  tab le 
and  its assoc iated sc reens to b ase automated  attend ant operation on as many as four 
b usiness sc hed ules and  as many as four holid ay sc hed ules.
Overview
The b usiness sc hed ule just mentioned d ivid es the 24-hour day into two parts c...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Automated Attendant 
9-13 Setting Up a Call Routing Table 
9
Figure 9-1. Auto-Attend-Routing Business-Schedule
Default hours are shown in the illustration. Set up the business sc hedules b y filling  in these 
fields:
nBusiness Sc hedule — If the d efault name of the sc hedule d oes not seem 
d esc rip tive enoug h, name the sc hed ule in this field.
nDay Servic e Hours — Hours outside of this rang e are c onsid ered  to b e nig ht...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Automated Attendant 
9-14 Setting Up a Call Routing Table 
9
Setting up a Holiday Schedule
The sec ond  step of setting  up  auto-attend ant routing  is to ac c ess a c hang e 
auto-attend -routing  holid ay-sc hedule ad ministration sc reen (there is an overview of the 
proc ess on page 9-12 of this c hap ter). The sc reen you ac c ess will b e one of four suc h 
sc reens you c an use for separate sc hed ules. Conseq uently, you will...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Automated Attendant 
9-15 Setting Up a Call Routing Table 
9
Filling in the Routing Table
Having  set up  sc hed ules to suit your b usiness p urp oses, you are read y to c omplete the 
routing tab le (there is an overview of the p roc ess on p age 9-12 of this c hap ter):
Figure 9-3. Auto-Attendant-Routing Routing-Table
The routing  func tion red irec ts c alls to sp ec ified numb ers. It red irec ts them to sp ec ified 
voic e mailb ox...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Automated Attendant 
9-16 Testing Your Menu Tree 
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nMailb oxes — All mailb ox extensions must be d efined  before they are entered  in 
these c olumns.
— Day Servic e Mailb ox — Enter the number of the auto-attend ant mailb ox to 
b e ac c essed  d uring  the b usiness hours g iven in the b usiness sc hedule. 
This field must b e filled  in if the assoc iated  business sc hed ule either follows 
the (Merlin) switc h’s nig ht servic e...