Lucent Technologies Definity Audix System Administration Guide

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Communicating with Subscribers 
A-3 Subscriber Survey 
A
Subscriber Survey
You may want to tailor the following  survey to meet your own need s and  send  it to 
sub sc rib ers. It is intend ed  to p rovid e feedb ac k that would  allow you as DEFINITY 
AUDIX system ad ministrator to measure sub sc rib er satisfac tion, d efine and  
q uantify the b enefits of the DEFINITY AUDIX system within your p artic ular 
org anization, and  g...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Communicating with Subscribers 
A-4 Subscriber Survey 
A
FEATURES  /  ENHANCEMENTS
1. Ap p roximately how many times p er d ay d o you p erform the following  
func tions using  the DEFINITY AUDIX system?
Ti m e s  p e r D a y
a . Lea vi ng  m es sa g e s ______________
b . Re tr iev in g  me ss ag es ______________
c.Re c ord i ng  “ Per so nal  G reet ing s ” ______________
d . Broad c a st ing  a  me ss ag e  ______________
to a group...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Communicating with Subscribers 
A-5 Subscriber Survey 
A
CALLER REACTION
1. What kind  of feed bac k have you rec eived from outsid e c allers sinc e the 
DEFINITY AUDIX system was introduc ed ? (If app rop riate, c irc le more than 
one answer.)
a. Very p ositive 
b . No c omment either way
c. Negative
If you c irc led  more than one answer, p lease exp lain.
____________________________________________________________...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Communicating with Subscribers 
A-6 Subscriber Survey 
A
EFFEC T O N  PRO D U C TI VI TY  /   B EN EFI TS TO YO U R C O M PA N Y
1. Does the DEFINITY AUDIX system assist you with your job ?
a. Most d efinitely
b . Somewhat
c . Not at all
d . Interferes with job
Exp lain your answer. (How d oes/d oesn’t the DEFINITY AUDIX system 
assist you with your job ?)
__________________________________________________________________...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Communicating with Subscribers 
A-7 Welcome to the DEFINITY AUDIX System 
A
6. List sp ec ific  b enefits or shortc oming s of the DEFINITY AUDIX system.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
7. Please c omment on the overall ap plic ab ility and  effec tiveness of the...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Communicating with Subscribers 
A-8 Welcome to the DEFINITY AUDIX System 
A
To use the DEFINITY AUDIX system the first time, you must d ial your DEFINITY 
AUDIX system telep hone numb er, _____________ [ fill in]  and  enter a d efault 
p as sw o rd , __________ [ f il l i n] . ( The  c o mp le te p ro c ed u re fo ll ow s .)  O nc e  yo u 
und erstand  how to log  in to the DEFINITY AUDIX system, c hang e your p assword  
immed iately...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Communicating with Subscribers 
A-9 Welcome to the DEFINITY AUDIX System 
A
Changing Your Password
 
To c hange your p assword : 
1. Log  in to the DEFINITY AUDIX system. 
2. Press .
3. Press .
4. Enter your new password and press  .
5. Re-enter your new p assword and  p ress  .
TIPS
 
nOnc e a messag e has b een d elivered  to another user’s mailb ox, you 
c annot d elete the messag e. 
nIf you d elete one of your own messag es, you c...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Communicating with Subscribers 
A-10 Template Letter for the Multilingual Feature 
A
Template Letter for the Multilingual 
Feature
We’ve provided this “template”  to help you compose a letter for subscribers 
using the Multiling ual feature. 
This letter is intend ed  for subsc ribers with the Call 
Answer Languag e Choic e field  set to “ y”  (yes) allowing  c allers a c hoic e of two 
lang uag es.
 Please fill in text spec ific  to...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Communicating with Subscribers 
A-11 Template Letter for AMIS Analog Networking 
A
Template Letter for AMIS Analog 
Networking
We’ve p rovid ed this “ temp late”  to help  you c omp ose a letter for users of the AMIS 
Analog  Networking  and /or Messag e Delivery features. Please fill in text sp ec ific  
to your c omp any where ind ic ated  b y sq uare b rac kets, and  feel free to modify the 
information to reflec t the c irc umstanc...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Communicating with Subscribers 
A-12 Template Letter for AMIS Analog Networking 
A
After you address an AMIS message, your local Lucent voice mail system 
attemp ts to deliver the messag e d uring  the interval(s) defined  b y your system 
ad ministrator. The system makes three attemp ts to d eliver the messag e. If all 
attemp ts fail, the system send s you a new voic e mail messag e informing  you that 
the messag e was und eliverab...