Lucent Technologies Definity Audix System Administration Guide

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Traffic Reports 
8-15 Interpreting the Subscriber Reports 
8
This sc reen shows the outc alling  traffic  information (whic h inc lud es outc alling , 
Messag e Delivery, and  AMIS analog  networking ), inc lud ing : 
nThe maximum numb er of p orts with an outc all, outg oing AMIS analog  
messag e, or Messag e Delivery in p rog ress at any one time 
nThe numb er of outc alls that were attemp ted  
nThe numb er of outc alls that were c...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Traffic Reports 
8-16 Interpreting the Subscriber Reports 
8
Figure 8-8. Sample Subscriber Daily Messages Received Report
Figure 8-9. Sample Subscriber Daily Messages Created Report
AUDIX STATUS: Active  alarms: none  thresholds: none  logins: 1 
 SUBSCRIBER DAILY TRAFFIC 
 
Name: Doe, John.................... Extension: 82345..... 
Date: 071292..  Ending time: 10:18 
  
VOICE MAIL MESSAGES RECEIVED Prime Non-Prime 
Local Voice Mail...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Traffic Reports 
8-17 Interpreting the Subscriber Reports 
8
These rep orts p rovid e information that is useful as a first step  in analyzing 
performance problems reported by individual subscribers: 
nUse session traffic  information to d etermine a sub sc rib er’s c all answer 
and  voic e mail usag e p atterns and also to d etermine if the sub sc rib er has 
enoug h mailb ox sp ac e. 
nUse messag es rec eived  information to d...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Traffic Reports 
8-18 Interpreting the Subscriber Reports 
8 

Automated Attendant 
9-1 Overview 
9
DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
9
Automated Attendant
This c hapter d esc rib es how to d efine and  ad minister automated  attend ants and 
p rovid es examp les you c an mod ify to fit your p artic ular req uirements. 
Overview
The Automated  Attend ant feature allows you to set up  automatic  answering  
servic es that p rovid e c allers with a voic e menu of op tions for transferring  c alls to 
other extensions. 
For examp le,...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Automated Attendant 
9-2 Overview 
9
This examp le assumes your c omp any’s extensions d o not start with 0, 1, 2, or 3. 
The switc h must b e ad ministered for routing  c alls to the attend ant’s extension. 
For examp le, you (or the switc h ad ministrator) may ad minister the switc h to route 
all inc oming  c alls to this extension instead  of to a rec ep tionist or to route c alls to 
this extension only after normal b usiness hours...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Automated Attendant 
9-3 Multilingual Automated Attendants 
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You would  ad minister eac h of the extension’s users as a DEFINITY AUDIX user 
and  assoc iate eac h with a d ifferent DEFINITY AUDIX extension that is not 
ad ministered  on the switc h. Callers who press the b utton assoc iated  with an 
individ ual then g o d irec tly to that ind ividual’s DEFINITY AUDIX mailb ox. 
Dep end ing  on administration, the c aller c ould  hear...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Automated Attendant 
9-4 Multilingual Automated Attendants 
9
2. The user p resses 1. The rec ord ing  for the sec ond -level automated  
attend ant is in Canad ian Frenc h. 
(In Canad ian Frenc h) 
“ To talk to a sales ag ent, p lease p ress 2.”  
“For billing problems, please press 3.” 
“ If you know the number of the p erson you wish to reac h, p lease enter it.”  
“ Or you may wait for an op erator to help  you.”  
(If the user...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Automated Attendant 
9-5 How Automated Attendants Work 
9
How Automated Attendants Work
You set up  automated  attend ants as DEFINITY AUDIX sub sc rib ers on the 
Su b s c r ib e r
 sc reen. They ap pear the same as reg ular subsc rib ers exc ep t they are 
id entified  as “ auto-attend ant”  in the PERMISSIONS, Typ e field . 
If the automated  attend ant extension is to b e c alled  d irec tly, ad minister the 
attend ant’s extension...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Automated Attendant 
9-6 Prerequisite Conditions 
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If the c all g oes d irec tly to a sub sc rib er’s mailb ox, the treatment c od e also 
sp ec ifies whether the system g uest g reeting  or the sub sc rib er’s c all answer 
g reeting  is p layed . The system g uest g reeting  is p layed  if the treatment is 
“ g uest-g reeting ” . If the treatment is “ c all-answer” , the sub sc riber’s c all answer 
g reeting  is played  if one is rec...