Lucent Technologies CentreVu Visual Vectors Version 8.0 Guide

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-35
Getting Started with CentreVu Visual 
Vectors 
lSplit/Skill object
lTrunk Group Folder object
lTr u n k  G r o u p  o b j e c t
lVector Folder object
lVector object
lVDN Folder object
lVDN object.
Call Center World object5
The following describes properties of the Call Center World object:
ScratchPad object5
The following describes properties of the ScratchPad object: Properties Description...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-36
Getting Started with CentreVu Visual 
Vectors 
CMS object5
The following describes properties of the CMS object: Permission Displays scratchpad permissions (read and write).
Description Characters describing the scratchpad object. You can edit 
this field.
Properties Description
Name Name of the CentreVu CMS server. You cannot edit this 
name.
Type Type of CMS.
Permission Displays permissions...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-37
Getting Started with CentreVu Visual 
Vectors 
ACD object5
The following describes properties of the ACD object:
Properties Description
Name Name of the ACD in the CentreVu CMS Dictionary. You 
can rename it if you have ACD read and write access on 
the CMS.
Ty p e Ty p e  o f  A C D
Permission Displays ACD permissions (read, write, or both) you have 
on the CentreVu CMS.
Id Number identifying...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-38
Getting Started with CentreVu Visual 
Vectors 
Announcement Folder object5
The following describes properties of the Announcement Folder object:
Announcement object5
The following describes properties of the Announcement object: Properties Description
Name  Name of the folder containing measured announcements 
for this ACD.
Ty p e Ty p e  o f  o b j e c t .
Permission Displays announcement...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-39
Getting Started with CentreVu Visual 
Vectors 
Split/Skill Folder object5
The following describes properties of the Split/Skill Folder object:
Split/Skill object5
The following describes properties of the Split/Skill object: Properties Description
Name  Name of the folder containing measured splits or skills 
for this ACD.
Ty p e Ty p e  o f  o b j e c t .
Permission Displays split/skill...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-40
Getting Started with CentreVu Visual 
Vectors 
Trunk Group Folder object5
The following describes properties of the Trunk Group Folder object:
Trunk Group object5
The following describes properties of the Trunk Group object: Properties Description
Name Name of the folder containing measured trunk groups for 
this ACD.
Ty p e Ty p e  o f  o b j e c t .
Permission Displays trunk group...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-41
Getting Started with CentreVu Visual 
Vectors 
Vector Folder object5
The following describes properties of the Vector Folder object:
Vector object5
The following describes properties of the Vector object: Properties Description
Name Name of the folder containing measured vectors for this 
ACD.
Ty p e Ty p e  o f  o b j e c t .
Permission Displays vector permissions (read, write, or both) you...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-42
Getting Started with CentreVu Visual 
Vectors 
VDN Folder object5
The following describes properties of the VDN Folder object:
VDN object5
The following describes properties of the VDN object: Properties Description
Name Name of the folder containing measured VDNs for this 
ACD.
Ty p e Ty p e  o f  o b j e c t .
Permission Displays VDN permissions (read, write, or both) you 
have for this...

  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Overview7-1
CentreVu
Visual VectorsTroubleshooting7
Overview7
If you are having trouble with any of the procedures mentioned in this 
document, please read through this section before calling the National 
Customer Care Center or your Lucent representative. The problem may 
be something simple that you can quickly solve yourself.
If you have not solved the problem after reading this section, and you 
are a U.S....

  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Troubleshooting FAQ7-2
Troubleshooting FAQ7
This section contains the answers to frequently asked questions (FAQ) 
that will help you with problems you may encounter when installing 
CentreVu Visual Vectors software, connecting to CentreVu CMS servers, 
or running CentreVu Visual Vectors tools. It contains the following 
topics:
lInstallation, Uninstallation and Importance of the HOME variable
lStartup
lConnectivity...