Lucent Technologies CentreVu Visual Vectors Version 8.0 Guide

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Installation Procedures4-13
Installing CentreVu Visual Vectors on 
a PC from a Network folder 
17. Select Install to begin the installation. A progress indicator shows 
what percentage of the files have been copied.
When the installation is complete, the Install Successful dialog box 
appears. 

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Installation Procedures4-14
Installing CentreVu Visual Vectors on 
a PC from a Network folder 
18. Do one of the following:
lSelect Readme if you want to see the readme.txt file. The file 
may contain useful information about the product that could 
not be included in the printed documentation or help files. To 
exit the ReadMe file, click on OK or Cancel.
lSelect Finish to return to your desktop.
CentreVu Visual Vectors software...

  Uninstalling CentreVu Visual Vectors CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Overview5-1
CentreVu
Visual VectorsUninstalling 
CentreVuVisual 
Vectors
5
Overview5
You can easily uninstall the CentreVu Visual Vectors software using the 
supplied Uninstall program, or through the Microsoft Windows 
Add/Remove Programs wizard. To use the Windows process, refer to 
your Windows documentation. The Uninstall removes Visual Vectors 
files and folders from the computer. The...

  Uninstalling CentreVu Visual Vectors CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Performing the Uninstall5-2
Performing the Uninstall5
To uninstall the CentreVu Visual Vectors software, do the following:
1. Close all running programs on the computer.
2. From the Windows Start menu, select Programs and then the name of 
the folder in which you installed Lucent CentreVu Visual Vectors 
shortcuts. 
3. Select Uninstall. 
The Select Uninstall Method window appears.
4. Click on the...

  Uninstalling CentreVu Visual Vectors CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Performing the Uninstall5-3
5. Select Next.
The Perform Uninstall dialog box appears.
6. Select 
Finish to perform the uninstall.
A progress indicator indicates the percentage of the files that have been 
removed. You can select Cancel at any time to abort the uninstall 
process and cancel the uninstall program.
NOTE:
If you select Cancel, the Uninstall program tries to clean up. Note that 
Visual...

  Uninstalling CentreVu Visual Vectors CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Performing the Uninstall5-4 

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
6-1
CentreVu
Visual Vectors
Getting Started with CentreVu Visual 
Vectors 
Getting Started 
with CentreVu 
Visual Vectors
6
This chapter explains how to set up the Call Center World seen in the 
Navigator.
It is divided into the following sections:
lCall Center World Overview
lAdding and Deleting Objects in the Call Center World
lCall Center World Objects
lObject Properties.
See the overview of each section for a preview of the...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Overview6-2
Getting Started with CentreVu Visual 
Vectors 
Call Center World Overview5
Overview5
To use CentreVu Framework and Visual Vectors software, you need to 
set up a Call Center World. A number of ACD, CentreVu CMS and 
CentreVu Supervisor terms must be understood to set up your Call 
Center World.
Terms You Need to Know5
Terms5
Before you begin using the software, you should know the meaning of 
several...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Overview6-3
Getting Started with CentreVu Visual 
Vectors 
Entity 
A generic term that refers to one of the following: Announcement, 
Split/Skill, Trunk Group, VDN, or Vector. Entities that CentreVu Vi s u a l  
Vectors can view or administer include Vectors and VDNs. Entity names 
are obtained from the CentreVu CMS Dictionary; renaming entities using 
Visual Vectors results in changes to the CMS Dictionary.
Folder...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Overview6-4
Getting Started with CentreVu Visual 
Vectors 
Title bar 
A title bar is across the top of most windows. The title bar shows the 
name of that particular window (for example, Navigator). Titles of open 
tool windows will be listed on the Window menu of CentreVu 
Framework.
Toolbar 
A toolbar is under the menu bar of most windows. Toolbar icons 
represent actions you can perform.
Tooltips 
Tooltips are...