Lucent Technologies CentreVu Visual Vectors Version 8.0 Guide

  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Troubleshooting FAQ7-3
Installation, Uninstallation and Importance of the 
HOME variable
7
Answers to questions about installing or uninstalling CentreVu Visua l 
Vectors software are as follows:
There are several different installation programs. What 
are the differences? Which one (or more) should I run?
7
Running 
setup.exe displays an Installation Type window for you to 
choose Local or Network. (You can run...

  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Troubleshooting FAQ7-4
lThe user files (user.odb and user.odt) have been moved.
Solution: If possible, find out where the files have been moved to, 
and update the HOME variable to reflect the new location. For more 
details about the HOME variable, see page 7-5.
lThe HOME variable has been changed.
Solution: Move the user files (
user.odb and user.odt) to the 
new location specified by the HOME variable. For more...

  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Troubleshooting FAQ7-5
Why do I get a warning message about not having set
the HOME environment variable on 
Windows NT?7
CentreVu Visual Vectors software allows multiple users on Windows NT. 
By default, a HOME environment variable is not defined for each user in 
Control Panel’s System Properties window. A folder named 
.cvvv is 
created in the root folder of the drive on which Windows is installed (for 
example,...

  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Troubleshooting FAQ7-6
Startup7
Answers to questions about starting to run CentreVu Vi s u a l  Ve c t o r s  
software are as follows:
Why won’t Visual Vectors start?7
There are a number of likely causes, look for these symptoms:
1. The Visual Vectors splash screen (resembling the Help About 
screen) does not appear and Visual Vectors does not start.
Applications can be checked (and processes in Windows NT) by...

  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Troubleshooting FAQ7-7
Connectivity7
Answers to questions about connecting to a CentreVu CMS server 
running CentreVu Visual Vectors server software are as follows:
Why can’t I log into the CMS/Visual Vectors server?7
Check the following for reasons why login to the server is refused:
lThe login ID and/or the password are invalid or expired.
lSomeone using the same login ID has already logged into the server. 
You...

  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Troubleshooting FAQ7-8
What should I do if the connection to the server is lost?7
If you’ve tried reconnecting to it unsuccessfully, check the following:
1. The CMS server hardware/software is running. If not, restart it.
2. The Visual Vectors Server software is still running. If not, restart it. 
Please refer to your server documentation for more information.
3. Your client machine is still part of the network; for...

  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Troubleshooting FAQ7-9
Vector Editor7
Answers to questions about using the Vector Editor tool in CentreVu 
Visual Vectors Client software are as follows:
Where are the step properties and comments in my
vector printout?
7
The vector step properties and comments are not printed.
Why are the ASCII and graphical versions of my vector
different?
7
This generally occurs because the vector has been modified recently and...

  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Troubleshooting FAQ7-10
Why can’t I drag floating comments with vector steps?7
When a group of vector steps and floating comments are selected and 
dragged, the comments cannot be dragged with the steps. However, 
cutting or copying the selected group is fine. This also applies to a 
selected group of floating comments. Only one comment at a time may 
be dragged.
What can I do if I am editing a vector and the...

  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Troubleshooting FAQ7-11
Why can’t I see the ACD that I want?7
The ACD may not have Call Vectoring enabled. In order to be able to 
select an ACD, it must have Call Vectoring enabled and the user must 
have permission for the ACD.
CentreVu Supervisor Integration7
Answers to questions about integrating your CentreVu Supervisor 
software into CentreVu Visual Vectors Client software are as follows:
Why isn’t the CentreVu...

  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Troubleshooting FAQ7-12
Why isn’t the CentreVu Supervisor icon displayed on
the 
CentreVu Framework toolbar if I have a client
installation of the Supervisor software on the same PC
as the Visual Vectors software?
7
Follow these steps in order to diagnose the problem:
1. What version of Supervisor do you have installed?
- Version 6 (or greater)? Continue with Step 2.
- Older version? Upgrade your copy of Supervisor...