Lucent Technologies CentreVu Visual Vectors Version 8.0 Guide

  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Troubleshooting FAQ7-13
Performance Issues7
Answers to questions about the performance of your CentreVu Visu al  
Vectors client software are as follows:
Why isn’t the application more responsive?7
There are a number of possible causes of responsiveness issues:
lThe hard disk is thrashing (frequent hard disk access).
This indicates that the machine does not have enough memory. To 
review the hardware requirements see...

  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Troubleshooting FAQ7-14
Miscellaneous Issues7
Answers to miscellaneous other questions about CentreVu Vi s u a l  
Vectors Client software are as follows:
Why does the software seem to hang, with the cursor in
the wait state?
7
The application may not have actually hung; sometimes the cursor stays 
in the wait state even after a task has completed. If the cursor is moved, 
it will turn back to its normal state.
If a...

  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Troubleshooting FAQ7-15
Why does the application fail to repaint the screen or
respond to any input?
7
This should not normally happen. However, something in your PC 
environment could be causing this symptom. These problems may 
occur as General Protection Faults (GPFs), lockups or other mixed 
behavior. To determine if this type of problem exists, do the following:
1. Move everything out of your StartUp group.
2....

  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Troubleshooting FAQ7-16
General PC Issues7
Answers to questions in general about using CentreVu Visual Vectors 
Client software on your machine are as follows:
Why is accessing my hard drive so slow?7
A fragmented hard disk leads to slow disk access.
Be sure to run a defragmentation utility such as DEFRAG.EXE (Windows 
95 only - Defragmentation utilities are available for Windows NT 4.0, but 
none are currently...

  Glossary CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
GL-1
CentreVu
Visual VectorsGlossary0
Accelerator KeysKeys that provide shortcuts to actions available on a 
menu.
Add/Remove 
ProgramsA Windows feature that allows you to remove programs 
that have been installed on your computer. The 
Add/Remove icon is found in the Control Panel window.
AnnouncementA recorded voice message that normally tells the caller 
what destination the call has reached. The 
announcement also often...

  Glossary CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
GL-2
Call Center WorldA collection of objects and entities that can be viewed 
and administered through 
CentreVu Visual Vectors. 
Which objects and entities you can access, edit or 
assign depends upon your permissions.
Call Management 
System (CMS)A software product used by business customers that 
have Lucent Technologies telecommunications 
switches/ECS servers and receive a large volume of 
telephone calls that are...

  Glossary CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
GL-3
ContainerAn object in your Call Center World that logically 
contains other entities or objects. Analogous to a folder 
or directory. For example, each CMS object in your Call 
Center World can contain as many as 8 ACD objects, 
each of which contains entity folders (for split/skill 
objects, trunk groups, VDNs, and vectors).
Context menuA menu with specific actions for an entity or object, often 
accessed by clicking...

  Glossary CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
GL-4
Expert Agent 
Selection (EAS)Expert Agent Selection (EAS) is an optional switch/ECS 
server feature that builds on the power of the Call 
Vectoring and ACD features of the switch/ECS to match 
the skills required to handle a particular call to an agent 
who has at least one of the skills that a caller requires.
The ACD queuing and the vector commands Queue-to 
and Check are used to route a call to an agent with the...

  Glossary CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
GL-5
Menu barA menu bar is under the title bar of most windows. The 
menu bar shows the menu names available for that 
particular window (for example, File and Help). You 
select an item from one of these drop-down menus.
Message windowTemporary window used only for displaying information 
or errors.
Name propertyFields in which you may enter or change a name 
(synonym) that has been entered in the CMS Dictionary 
(for...

  Glossary CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
GL-6
PromptingA switch feature that routes incoming calls based on 
information entered by the calling party, such as an 
account number. The caller receives an announcement 
and is prompted to select an option from those listed in 
the announcement.
Readme FileA file that provides up-to-the-minute information on a 
newly released product; in this case, 
CentreVu Visual 
Vectors software.
Read-OnlyA folder or file that can...