Lucent Technologies CentreVu Visual Vectors Version 8.0 Guide

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-25
Getting Started with CentreVu Visual 
Vectors 
3. When you have made all your changes and no red boxes appear, select 
OK.
Rules for Field Entry5
When you change certain properties using Visual Vectors software, the 
CentreVu CMS server database is updated. CMS has three classes of 
input field: name (synonym), description, and number. This section 
describes the rules that...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Objects6-26
Getting Started with CentreVu Visual 
Vectors 
Call Center World Objects5
Overview5
Objects include items on which you can perform actions in your Call 
Center World. The objects may be vectors, for example, or trunk groups 
or ACDs.
No matter which tool you use to select an object, the way in which you 
perform an action is the same. 
In this section5
Topics include:
lOverview
lObjects in your Call...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Objects6-27
Getting Started with CentreVu Visual 
Vectors 
lTrunk Group Folder object
lTr u n k  G r o u p  o b j e c t
lVector Folder object
lVector object
lVDN Folder object
lVDN object.
Call Center World object5
The following describes the Call Center World object:
Actions Description
Explore Expands the Call Center World to show one or more 
CMS Servers for which you have read or read/write 
permission....

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Objects6-28
Getting Started with CentreVu Visual 
Vectors 
ScratchPad object5
The following describes the ScratchPad object:
Actions Description
Explore Expands the ScratchPad
Navigator Launches Navigator window with the ScratchPad as 
place to start browsing.
New ScratchPad Creates a new ScratchPad.
New EAS Vector Creates a new EAS Vector
New Non-EAS 
Ve c t o rCreates a new Non-EAS-Vector.
New EAS, Non-
Prompting...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Objects6-29
Getting Started with CentreVu Visual 
Vectors 
CMS object5
The following describes the CMS object:
ACD object5
The following describes the ACD object: Actions Descriptions
Explore Expands the CMS object to show one or more ACDs for 
which you have read or read/write permission.
Connect Displays the Connect to server window for this CMS.
Disconnect Displays the Disconnect window with this CMS...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Objects6-30
Getting Started with CentreVu Visual 
Vectors 
Announcement Folder object5
The following describes the Announcement Folder object:
Announcement object5
The following describes the Announcement object:
Split/Skill Folder object5
The following describes the Split/Skill Folder object: Actions Descriptions
Explore Expands the Announcement Folder.
Navigator Launches Navigator window with the folder as place...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Objects6-31
Getting Started with CentreVu Visual 
Vectors 
Split/Skill object5
The following describes the Split/Skill object:
Trunk Group Folder object5
The following describes the Trunk Group Folder object:
Trunk Group object5
The following describes the Trunk Group object: Actions Descriptions
Navigator Launches Navigator window with the split or skill as 
place to start browsing.
Rename Places user in edit mode...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Objects6-32
Getting Started with CentreVu Visual 
Vectors 
Vector Folder object5
The following describes the Vector Folder object:
Vector object5
The following describes the Vector object: Actions Descriptions
Explore Expands the Vector Folder.
Navigator Launches Navigator window with the folder as place to 
start browsing.
New Vector Creates a new vector with one Stop step in the folder.
Properties Displays...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Objects6-33
Getting Started with CentreVu Visual 
Vectors 
VDN Folder object5
The following describes the VDN Folder object:
VDN object5
The following describes the VDN object: Actions Descriptions
Explore Expands the VDNs folder.
Navigator Launches Navigator window with the folder as place to 
start browsing.
Properties Displays properties of the VDN Folder.
Actions Descriptions
Navigator Launches Navigator window...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-34
Getting Started with CentreVu Visual 
Vectors 
Call Center World Object Properties5
Overview5
Use object properties to change certain allowable parameters of:
lAny measured subsets (entities) of the ACD, including 
announcements, splits/skills, trunk groups, VDNs, and vectors
lVDN administration (for example, its assigned vector and skill 
preferences)
In this section5
Topics include:...