Lucent Technologies CentreVu Visual Vectors Version 8.0 Guide

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-15
Getting Started with CentreVu Visual 
Vectors 
Help Menu5
Press the F1 key or select the Help button to display help on a window 
or tool. Select Help from the menu bar to choose from the following 
items.
Help Contents
Opens the Help window, and displays the Visual Vectors table of 
contents. 
About…
Displays the About CentreVu Visual Vectors… window, which shows 
the...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-16
Getting Started with CentreVu Visual 
Vectors 
Help system5
Press the F1 key or select the Help button to display help for a window. 
Select Help from the menu bar to choose from the help options 
described in the CentreVu Visual Vectors User Guide.
Adding New CentreVu CMS Servers5
Procedure5
To establish a connection with a new CentreVu CMS server (one that is 
not already in...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-17
Getting Started with CentreVu Visual 
Vectors 
3. Enter your CentreVu CMS login ID in the Login ID text box.
4. Type your CMS password in the Password text box.
5. Select OK.
Result
If the CMS server you entered:
lExists and can be connected to — a new CMS object will be added to 
your Call Center World and you will be connected to this new 
server.
lDoesnt exist or cannot be...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-18
Getting Started with CentreVu Visual 
Vectors 
Adding an object5
Do this procedure to add an object (a new vector or scratchpad) to your 
Call Center World. If you add or save a vector to the Vector Folder on a 
measured ACD it will be added to the CMS database.
1. In the Navigator window, highlight a scratchpad or Vector Folder in the 
left-hand pane, and then select EAS...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-19
Getting Started with CentreVu Visual 
Vectors 
Selecting objects and performing actions5
Overview5
To perform any action on an object in your Call Center World, you must 
first select the object. To select an object, choose any of the following 
methods: 
lClick on the object
lUse the arrow keys to highlight the item and then press Enter 
lTo select the object that contains...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-20
Getting Started with CentreVu Visual 
Vectors 
Deleting objects5
Purpose5
You may want to delete a CMS from your Call Center World or a vector 
from the CentreVu CMS database. To delete an object, first select it in a 
Navigator window.
Getting information5
Do this procedure if you need information from the CMS database 
before you delete the item.
1. Select Properties from...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-21
Getting Started with CentreVu Visual 
Vectors 
Renaming objects5
Purpose5
You may want to rename an object that already exists in your Call 
Center World. First, select the object to be renamed.
Getting information5
Do this procedure if you need information from the CMS database 
before you rename the item.
1. Select Properties from the File or context menu, select the...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-22
Getting Started with CentreVu Visual 
Vectors 
Renaming an object5
Do this procedure to rename an ACD object in the CMS database. 
1. Select the object.
2. Select Rename from the File or context menu, or select the Rename 
button on the toolbar.
Result
The Renaming object window displays with the Name property field 
highlighted.
3. Type in the new name or edit the existing...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-23
Getting Started with CentreVu Visual 
Vectors 
Changing other properties 5
Purpose5
If you want to view or change the properties of one or more object(s), 
click on the Properties toolbar button or select the menu item in the 
Navigator. A Properties window will open, from which you can make 
your selection(s).
Single object5
If the property window is for a single object or...

   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-24
Getting Started with CentreVu Visual 
Vectors 
Multiple objects5
If the property window is for multiple entities such as split/skills, 
vectors, VDNs, or trunk groups, a multiple-object property window 
appears. 
For split/skill, VDN, vector, trunk group and ACD, the window 
contains properties for the objects for which you have permissions in the 
CMS Dictionary.
Changing...