Lucent Technologies CentreVu Visual Vectors Version 8.0 Guide

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-15
Getting Started with CentreVu Visual 
Vectors 
Help Menu5
Press the F1 key or select the Help button to display help on a window 
or tool. Select Help from the menu bar to choose from the following 
items.
Help Contents
Opens the Help window, and displays the Visual Vectors table of 
contents. 
About…
Displays the About CentreVu Visual Vectors… window, which shows 
the software build number. 
Using Visual Vectors Windows5
Overview5
This section describes how to use features that are common to all Visual 
Vectors windows: the menus, toolbars, and Help system.
Visual Vectors menus 5
To select a menu item, choose any of the following methods: 
lClick on the item.
lUse the arrow keys to highlight the item and then press the Enter key. 
lHold down the Alt key and press the underlined letter in the menu item 
you want to select
lPress the key or combination of keys (usually the Alt key or the Ctrl key 
and a letter key) assigned to the operation. For example, use Ctrl+C to 
copy. 
Visual Vectors toolbars5
All items available on Visual Vectors toolbars are also available within 
the menus. To select a toolbar item, click on the icon. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-16
Getting Started with CentreVu Visual 
Vectors 
Help system5
Press the F1 key or select the Help button to display help for a window. 
Select Help from the menu bar to choose from the help options 
described in the CentreVu Visual Vectors User Guide.
Adding New CentreVu CMS Servers5
Procedure5
To establish a connection with a new CentreVu CMS server (one that is 
not already in your Call Center World), complete the following steps:
1. In the CentreVu Framework window, select Connect from the File menu 
or the toolbar, and then select New CMS in the Connect to server 
window.
OR
In the Navigator window, highlight Call Center World in the left-hand 
pane, and then select New CMS from the File or context menu.
Result
The New CMS window opens. 
2. Type the hostname or IP address of a CentreVu CMS/Visual Vectors 
server in the Server Network Address box.  
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-17
Getting Started with CentreVu Visual 
Vectors 
3. Enter your CentreVu CMS login ID in the Login ID text box.
4. Type your CMS password in the Password text box.
5. Select OK.
Result
If the CMS server you entered:
lExists and can be connected to — a new CMS object will be added to 
your Call Center World and you will be connected to this new 
server.
lDoesnt exist or cannot be connected to — an error message will be 
displayed showing the cause of the failure. Go to step 2.
Adding objects5
Purpose5
You may want to add an object (for example, a new vector for an ACD in 
the Vector Folder) in your Call Center World. First, select a container for 
the object (for example, Vector Folder) in a Navigator window. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-18
Getting Started with CentreVu Visual 
Vectors 
Adding an object5
Do this procedure to add an object (a new vector or scratchpad) to your 
Call Center World. If you add or save a vector to the Vector Folder on a 
measured ACD it will be added to the CMS database.
1. In the Navigator window, highlight a scratchpad or Vector Folder in the 
left-hand pane, and then select EAS Vector, Non-EAS Vector, EAS, Non-
Prompting Vector, Non-EAS, Non-Prompting Vector and from the File 
or context menu. If you highlighted a scratchpad, you can also select 
New scratchpad from the menu.
Result
The New Vector, New Vector (no EAS), or New ScratchPad window 
opens. 
2. Fill in the required information in the input field(s) on the window. For a 
new vector, a Name (and Id, if on an ACD) are required.
3. Select OK.
Result
If the addition
lwas successful, the new object will appear in the Navigator.
lfailed, an error message will be displayed showing the cause of the 
failure.  
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-19
Getting Started with CentreVu Visual 
Vectors 
Selecting objects and performing actions5
Overview5
To perform any action on an object in your Call Center World, you must 
first select the object. To select an object, choose any of the following 
methods: 
lClick on the object
lUse the arrow keys to highlight the item and then press Enter 
lTo select the object that contains the currently selected object, select 
Up One Level from the View menu or Navigator toolbar. 
Input window actions5
Use these input window features to do the following:
Feature Action
Menu bar Pull down a list of CMS actions, edit options, and online 
help.
Toolbar action 
buttonsClick a button to perform a CMS action.
Input fields Type in the information needed to complete a CMS 
action.
Selection list View a list of the content you may enter in the input field. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-20
Getting Started with CentreVu Visual 
Vectors 
Deleting objects5
Purpose5
You may want to delete a CMS from your Call Center World or a vector 
from the CentreVu CMS database. To delete an object, first select it in a 
Navigator window.
Getting information5
Do this procedure if you need information from the CMS database 
before you delete the item.
1. Select Properties from the File or context menu, select the Properties 
button on the toolbar, or press Alt+Enter.
2. Locate the information for the item you want to delete and note the 
relevant information. 
3. Close the Properties window. 
Result
The Navigator window displays.
Deleting an object5
Do this procedure to delete an object (a CMS or vector) from your Call 
Center World. 
1. Select the object.
2. Select Delete from the File or context menu, select the Delete button on 
the toolbar, or press Delete.
Result
If the deletion
lwas successful, the contents of the object will be deleted and 
replaced with an empty vector in the Dictionary.
lfailed, an error message will be displayed indicating why it failed.  
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-21
Getting Started with CentreVu Visual 
Vectors 
Renaming objects5
Purpose5
You may want to rename an object that already exists in your Call 
Center World. First, select the object to be renamed.
Getting information5
Do this procedure if you need information from the CMS database 
before you rename the item.
1. Select Properties from the File or context menu, select the Properties 
button on the toolbar, or press Alt+Enter.
Result
The Properties of an object window appears.
2. Locate and note the relevant information. For example, verify the Id of 
the Vector you want to rename.
3. Close the Properties window. 
Result
The Navigator window displays. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-22
Getting Started with CentreVu Visual 
Vectors 
Renaming an object5
Do this procedure to rename an ACD object in the CMS database. 
1. Select the object.
2. Select Rename from the File or context menu, or select the Rename 
button on the toolbar.
Result
The Renaming object window displays with the Name property field 
highlighted.
3. Type in the new name or edit the existing name and then select OK.
Result
If the object was
lrenamed, the new name appears in the Navigator.
lnot renamed, an error message will be displayed showing the cause 
of the failure.  
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-23
Getting Started with CentreVu Visual 
Vectors 
Changing other properties 5
Purpose5
If you want to view or change the properties of one or more object(s), 
click on the Properties toolbar button or select the menu item in the 
Navigator. A Properties window will open, from which you can make 
your selection(s).
Single object5
If the property window is for a single object or entity (one split/skill, 
vector, VDN, or trunk group), a property window appears.
For split/skill, VDN, vector, trunk group and ACD, the window 
contains properties for an object for which you have permissions in the 
CMS Dictionary. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-24
Getting Started with CentreVu Visual 
Vectors 
Multiple objects5
If the property window is for multiple entities such as split/skills, 
vectors, VDNs, or trunk groups, a multiple-object property window 
appears. 
For split/skill, VDN, vector, trunk group and ACD, the window 
contains properties for the objects for which you have permissions in the 
CMS Dictionary.
Changing properties5
1. Click on the Properties toolbar button or select the menu item in the 
Navigator.
Result
A Properties window will open, in which you can edit certain item(s).
2. Click in (or Ta b  to) the property fields you want to change and edit the 
value in the field(s).
Result
A red box will be drawn around property fields with invalid values.