Lucent Technologies CentreVu Visual Vectors Version 8.0 Guide

							  Preface CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
OverviewP-1
CentreVu
Visual VectorsPreface
Overview1
The CentreVu®  Visual Vectors Installation and Getting Started guide 
includes the following information:
lInstructions for installing CentreVu Visual Vectors client software 
(Visual Vectors) on a PC from a CD-ROM
lInstructions for installing a configuration of CentreVu Visual Vectors 
that resides on a shared network drive that can be accessed by 
multiple PCs.
lInstructions for installing CentreVu Visual Vectors client software 
(Visual Vectors) on a PC from the network
lProcedures for uninstalling CentreVu Vi s u a l  Ve c t o r s
lInstructions for adding a new CentreVu CMS to your Call Center 
World and begin using Visual Vectors 
lGuidelines for responding to error messages that may be displayed 
during the installation process. 
						

							  Preface CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
OverviewP-2
This guide is intended for anyone who is installing the CentreVu Vi s u a l  
Vectors software. It assumes that you are familiar with your computer 
and the Microsoft
* Windows†95/98 or Windows NT 4.0 operating systems, 
including standard Windows conventions.
The following sections are included in this Preface:
lContents of this Document
lConventions Used in this Document
lRelated Documents.
*Microsoft is a registered trademark of Microsoft Corp.
†Windows is a registered trademark of Microsoft Corp. 
						

							  Preface CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Contents of This DocumentP-3
Contents of This Document1
The guide is organized into the following chapters:
Chapter 1 Introduction
This chapter introduces the CentreVu Visua l Ve ctors  
Setup. It provides information on the following:
lThe language-versions that Visual Vectors 
supports for each Windows operating system
lInstallation support and tips
lOnline Help information
lThe items provided in the CentreVu Visu al Ve ctors  
package
lThe equipment required to run CentreVu Vi s u a l  
Ve c t o r s  
lHelpline numbers
Chapter 2 Installing 
CentreVu Visual Vectors from a CD-
ROM
This chapter describes the steps required to install 
CentreVu Visual Vectors onto a PC using a CD-ROM.
Chapter 3 Installation on a Network Drive Shared by Client 
PCs
This chapter walks you through the process of 
installing CentreVu Visual Vectors onto a network 
drive to be shared (typically) by more than one user. 
						

							  Preface CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Contents of This DocumentP-4
Chapter 4 Installing CentreVu Visual Vectors on a PC from 
the Network
This chapter walks you through the process of 
installing CentreVu Visual Vectors onto a PC from a 
network drive.
Chapter 5 Uninstalling 
CentreVu Visual Vectors 
This chapter describes the steps required to uninstall 
the CentreVu Visual Vectors software.
Chapter 6 Getting Started with 
CentreVu Visual Vectors
This chapter walks you through the process of 
starting Visual Vectors, connecting to a CMS server, 
logging out of a CMS server, and exiting Visual 
Vectors. It also teaches you how to change your 
connection settings, and gives you information 
about getting help with the Visual Vectors product.
Chapter 7 Troubleshooting
This chapter gives you information on some errors 
that you might receive while installing or using the 
Visual Vectors client software and outlines basic 
troubleshooting procedures for the errors. 
						

							  Preface CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Conventions Used in This DocumentP-5
Conventions Used in This Document1
The following conventions are used in this document:
*Whenever you are asked to click or double click the mouse button, click 
button 1 (the left-most mouse button or primary button), unless button 2 
(the right-most button or secondary button) is specified.
Convention Description
Bold Text Menu names, options, and icon names are shown 
in bold text (for example, choose Save from the 
File menu).
Initial Capital 
LettersNames of windows, dialog boxes, and keyboard 
keys. For example: This field is in the Manual 
Login window.
Courier 
TextText you are asked to enter and system 
commands. For example: Enter this 
command. 
< > Variable text is marked by less-than/greater-than 
signs (for example, Couldn’t create .
KEY+KEY Key combinations for which you must press and 
hold down one key and then press another. For 
example, ALT+4.
Italic TextReferences to other documents, trademarks, and 
for emphasis.
“ “ Sections and chapters that are referenced. For 
example: See Chapter 1, “Introduction,” for an 
outline of the information in this book.
Click and 
Double click*Button 1 (left-most mouse button or primary 
button).
Microsoft 
Windows or 
WindowsThese terms are used to refer to both Microsoft 
Windows 95/98 and Microsoft Windows NT 4.0. 
						

							  Preface CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Related DocumentsP-6
Related Documents1
The following documents include additional information about the 
CentreVu®  CMS/Visual Vectors clients or servers:
lCentreVu® Visual Vectors Version 8 User Guide, Issue 1 (585-210-932)
lCentreVu® CMS R3V8 Administration, Issue 1 (585-210-910)
lLucent Call Center Release 8 Change Description, Issue 1 (585-210-925)
lCentreVu® CMS R3V8 Upgrades and Migration, Issue 1 (585-210-913)
lCentreVu® CMS R3V8 Software Installation and Maintenance (585-210-
941, Issue 1)
lLucent Call Center Documentation CD-ROM, Issue 1 (585-210-926). 
						

							  Introduction CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
About CentreVu Visual Vectors1-1
CentreVu
Visual VectorsIntroduction1
About CentreVu Visual Vectors1
The Lucent Technologies CentreVu Visual Vectors software gives users 
the ability to add, modify and delete vectors in a GUI environment. The 
CentreVu Visual Vectors software that allows you to work with vectors 
include: Navigator, VDN Assignment Wizard, and Vector Editor. 
Visual Vectors include other useful features. The CentreVu Supervisor 
Version 6 or later software application can be launched from the 
CentreVu Framework toolbar. The CentreVu Supervisor software toolsets 
include the Framework window, CMS Login and Advanced Debugging. 
Your Call Center World comprises the following:
la Default Scratchpad on your local machine
lone or more CentreVu CMS servers that you have logged into before
lany non-default scratchpads you may have created before
lany entities (such as Vectors, VDNs, Announcements, Splits/Skills, 
or Trunk Groups) on those CMS servers for which you have at least 
read permission. 
						

							  Introduction CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
About CentreVu CMS1-2
About CentreVu CMS1
The CentreVu Call Management System (CMS) is a software product 
used by customers who have the Lucent Technologies DEFINITY® 
Enterprise Communications Server (ECS) Release 6 or later Lucent 
telecommunications switches and receive a large volume of telephone 
calls that are processed through the Automatic Call Distribution (ACD) 
feature of the switch. The CMS server collects call-traffic data, formats 
management reports, and provides an administrative interface to the 
ACD feature in the switch.
About CentreVu Visual Vectors Server1
The CentreVu Visual Vectors Server is a software product used by 
customers who have the Lucent Technologies CentreVu Call 
Management System (CMS) software product installed. The Visual 
Vectors Server software runs on the same computer as CMS and 
supports the client workstations running CentreVu Visual Vectors. 
						

							  Introduction CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Installation Support and Tips1-3
Installation Support and Tips1
If you have difficulty installing CentreVu Framework, refer to the 
following sources:
lSystem requirements in “What You Need on Your Computer” on 
page 1-5.
lThe online Help option provided with the installation program.
lThe 
readme.txt file on the CD-ROM. Use a text editor such as 
Microsoft Windows Notepad to read the file.
lChapter 7, “Troubleshooting.” 
If you have further questions and you are a U.S. customer, you should 
contact the Lucent Technologies National Customer Care Center on 1-
800-242-2121. If you have further questions and you are in any other 
other country, you should call your Lucent representative or distributor 
for assistance.
The CD-ROM in your package includes a graphical installer to help you 
install your copy of CentreVu Visual Vectors. The CD-ROM supports the
Windows AutoPlay feature.
You can cancel the installation of CentreVu Visual Vectors at any time by 
selecting “Close” from the system menu, pressing Alt+F4, or clicking the 
X icon in the upper right-hand corner. You can also cancel the 
installation by selecting the Cancel button at the bottom of the window. 
The installation program will exit installation and remove any files that 
were built by the program.
The database format has changed with this version of Visual Vectors. If 
old data is detected, you will be asked if you want to convert the data 
the first time you run the new version of Visual Vectors.
Online Help1
CentreVu Visual Vectors provides online Help to assist you in installing 
and using the software. Topics are the basic unit of help. Clicking the 
Help button on any of the installation windows displays the topic 
associated with that window. 
						

							  Introduction CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Checking Package Contents1-4
Checking Package Contents1
The CentreVu Visual Vectors software package includes the items listed 
in Table 1-1. Check the package contents to be sure all items are 
included.
If any of the items are missing or damaged, U.S. customers should 
contact your Lucent Account Team. Customers in other countries 
should contact your Lucent Representative or Distributor.Table 1-1:   
CentreVu Visual VectorsPackage Contents
Item Description
CentreVu Vi s u a l  Ve c t o r s  
Client SoftwareCD-ROM
CentreVu
® Visual Vectors 
Installation and Getting 
Started guide Document Number (585-210-933)