Lucent Technologies CentreVu Visual Vectors Version 8.0 Guide

							  Introduction CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
What You Need on Your Computer1-5
What You Need on Your Computer1
To install and run CentreVu Visual Vectors client software, you need the 
following minimum PC configuration:
lPentium or compatible processor running at 300 MHz or faster.
lA hard disk drive with 40 MB of free space before installing Visual 
Ve c t o r s  s o f t w a r e .
lA CD-ROM drive (not needed if the user has network installation 
capability).
l64 MB RAM or 96 MB RAM if co-resident with CentreVu Supervisor.
lA video monitor and graphics adapter supporting 16-bit color (64K) 
or higher, set to 800x600 resolution or higher.
lMicrosoft Windows 95, Microsoft Windows 98, or Windows NT 4.0 (with 
Service Pack 3 or later) operating system.
lMicrosoft Explorer3.0.2 or higher.
lA mouse or other pointing device compatible with the supported 
Windows operating systems.
lFor Network Connection:
— WinSock 1.1 compliant TCP/IP stack.
— Ethernet communications board. 
						

							  Introduction CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
CentreVu Visual Vectors Server Requirements1-6
CentreVu Visual Vectors Server Requirements1
To install and run CentreVu Visual Vectors, you need the following:
lSun* computer required for the CentreVu CMS R3V6 or later 
software
lSolaris† 2.7 operating system
lSun Common Desktop Environment‡ 1.0.2
lSunLink** X.25 Network Interface 9.1 (if using an X.25 connection to 
the switch)
lAn appropriate load of CMS R3V6 or later. See your server 
documentation for the supported loads.
lAn appropriate load of the Supplemental Services CD. Refer to the 
readme file for more specific information.
lCentreVu Visual Vectors Server Software CD.
The requirements for server connectivity are as follows:
lFor a network connection to the server, the Visual Vectors software 
connects using the native Ethernet port on the Sun computer. The 
native Ethernet port is built into Sun computers and does not 
require any additional hardware. However, the FSBE/S or Sunswift 
card may be used for a separate LAN interface to balance LAN 
traffic.
*Sun is a registered trademark of Sun Microsystems, Inc.
†Solaris is a registered trademark of Sun Microsystems, Inc.
‡Common Desktop Environment is a trademark of Sun Microsystems, Inc.
**SunLink is a registered trademark of Sun Microsystems, Inc. 
						

							  Introduction CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
System Capacities1-7
System Capacities1
The CentreVu CMS system capacities are unchanged by Visual Vectors 
software. When you put your CentreVu Visual Vectors users on a LAN, 
then your network must support the additional network traffic.
Number of Visual Vectors Windows Allowed1
Visual Vectors allows users to open many windows simultaneously. The 
limit depends only on the amount of memory available in Windows. The 
ability to launch windows and the performance of these tools depends 
upon the memory and speed of the PC and the other applications active 
on the PC.
The CentreVu Visual Vectors software can connect to as many as 20 CMS 
servers. Once a user has connected to a CMS, that server appears in the 
user ’s Call Center World.
Number of PCs Allowed to Run Visual Vectors1
The number of PCs running CentreVu Visual Vectors is limited by the 
number of simultaneous users contracted for in the site-licensing 
agreement with Lucent. The server software will count the number of 
active CentreVu Visual Vectors clients that are logged in, and limit the 
number of simultaneous users to the number purchased by the 
customer. 
						

							  Introduction CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
System Capacities1-8
Performance1
When you are using Visual Vectors you may experience slightly slower 
response times for some actions. This could be for a variety of reasons. 
The following are a few possible reasons for slower performance:
lAny client/server software running in a LAN environment will 
generate additional network traffic. Therefore, ensure that your 
LAN has been engineered appropriately.
lIn a LAN environment, network backups could cause congestion on 
the network, adversely affecting its performance. 
lIf the CentreVu Visual Vectors software is running simultaneously 
with other applications, performance of Visual Vectors could be 
affected by those other applications.
lEach additional CentreVu Visual Vectors window that is open can 
cause slightly slower user response time. 
Reliability/Availability1
A customer with multiple LANs can access Visual Vectors using any IP 
address on the server if the LANs are interconnected. If they are not 
interconnected, the customer must access Visual Vectors using the 
default IP address of the Visual Vectors Server.
If serial links or LAN connectivity drop, the CentreVu Vis ual  Ve cto rs 
software will automatically attempt to restore the connection to the 
appropriate server if you attempt to access that server ’s data again. 
Security1
When CentreVu Visual Vectors is connected to CMS, the same level of 
security is afforded to you as with a dedicated CMS terminal. The 
existing CMS permissions structure will be honored. Even when you are 
using CentreVu Visual Vectors on a LAN, you will be able to access only 
the information that is available in a direct-connect environment. 
						

							  Introduction CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
System Capacities1-9
Data Migration1
The format of the user database changed between versions one and 
eight of Visual Vectors. You can migrate a version one user database to a 
version eight user database using the migrate.bat tool. You cannot 
migrate a version eight user database into a version one user database. 
Migrate.bat uses your home environment variable to detect the user 
database and convert it into a new database. If HOME is not set, 
Location XX is tried.
NOTE:
In order to complete the process, the old files (user.obd/user.odt) must 
be replaced with the new files (newuser.obd/newuser.odt). 
						

							  Introduction CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
System Capacities1-10 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Overview2-1
CentreVu
Visual Vectors
Installing CentreVu Visual Vectors 
from a CD-ROM 
Installing CentreVu 
Visual Vectors 
from a CD-ROM
2
Overview2
This section describes how to install CentreVu Visual Vectors software 
from a CD-ROM. You can install all files necessary to run Visual Vectors 
on a stand-alone client PC. You must have the appropriate user 
permissions on your PC (for example, administrator privileges in the 
Windows NT 4.0 operating system) to install CentreVu Vi s u a l  Ve c t o r s  
directly from a CD-ROM. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Installation Procedures2-2
Installing CentreVu Visual Vectors 
from a CD-ROM 
Installation Procedures2
To install CentreVu Visual Vectors, do the following:
1. Before starting the installation, close all running programs on the 
computer. 
2. Insert the CentreVu Visual Vectors CD-ROM into the CD-ROM 
drive. One of the following will occur:
lIf AutoPlay is enabled, setup starts automatically when you 
insert the CD-ROM. The Type of Install screen will appear. Go to 
step 4.
lIf AutoPlay is not enabled, proceed with this step. Choose Run 
from the Start menu. The Run dialog box appears.
3. In the O
pen text box, enter the CD-ROM drive, followed by the full 
path to the setup.exe file, and then select OK. In the following 
example, the “X:” drive is selected. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Installation Procedures2-3
Installing CentreVu Visual Vectors 
from a CD-ROM 
After a short wait, the CentreVu Visual Vectors Installation Ty p e  o f  
Install window appears.
4. Select the local option. A local installation runs Visual Vectors in a 
stand-alone mode. The instructions in this chapter focus on the local 
installation. The Network option is covered in the “Installing 
CentreVu Visual Vectors on a Shared Network Drive” section. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Installation Procedures2-4
Installing CentreVu Visual Vectors 
from a CD-ROM 
5. Select Install.
NOTE:
If MS Internet Explorer, version 3.02 or higher, is not installed on 
your PC, the following warning window appears:
a. In this case, select OK and CentreVu Visual Vector Install closes.
b. Install MS Internet Explorer, version 3.02 or higher, on your PC 
and begin this installation procedure again.