Lucent Technologies CentreVu Visual Vectors Version 8.0 Guide

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-5
Getting Started with CentreVu Visual 
Vectors 
Adding and Deleting Objects in the Call Center 
World
5
Overview5
This section describes how you add or delete objects in your Call Center 
Wo r l d .
In this section5
Topics in this section include:
lBasic Framework window features
lBasic Navigator features
lUsing Visual Vectors window features
lAdding objects
lSelecting objects and performing actions
lDeleting objects
lRenaming objects
lChanging other object properties
lCompleting input fields
lRules for field entry. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-6
Getting Started with CentreVu Visual 
Vectors 
Basic Framework Window Features5
Overview5
This section describes the features of the CentreVu Framework window 
in the Visual Vectors software. 
System menu box 5
A common convention. The system menu box enables you to perform 
basic operations, such as closing the current window or software 
program. 
Title bar 5
A common convention. The title bar shows the name of the tool. When a 
vector is open in the Vector Editor, its name is shown.
Minimize, maximize/restore, and close buttons 5
A common convention. The buttons adjust the size of the current 
window, or close it. 
Toolbar 5
The toolbar contains buttons for quick access to specific features of the 
application. When you move your cursor over a toolbar button, a tooltip 
displays with a brief description of what the button does. After you 
select a button, the status bar displays a description of the command 
that the particular button is performing.  
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-7
Getting Started with CentreVu Visual 
Vectors 
These buttons appear on the toolbar.
Status bar5
The status bar is located at the bottom of the CentreVu Framework and 
Vector Editor windows. Framework displays a brief description of what 
actions are occurring; Vector Editor displays the number of steps in the 
current vector. 
Menu bar5
A common convention. The menu bar lists the available drop-down 
menus. This section identifies the menus that are available before you 
log into the CMS server: File, Tools, Window, and Help. Button Function
Connect Initiates a connection to a CMS server.
Disconnect Disabled until you are connected to a CMS server.
Navigator Accesses the window for the Navigator tool. 
Vector Editor Accesses the window for the Vector Editor tool. 
VDN 
AssignmentAccesses the first of a series of windows for the 
VDN Assignment Wizard tool. 
CentreVu 
SupervisorLaunches CentreVu Supervisor Version 6, if that 
program is installed correctly. If not, this button 
does not appear.
Help Contents Launches the Help application window for Visual 
Ve c t o r s .   
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-8
Getting Started with CentreVu Visual 
Vectors 
File Menu5
From this menu, you can initiate or discontinue a connection to a CMS 
server. The menu has the following items.
Connect
Displays the Connect to server window.
You can select from the drop-down list of servers to which youve 
previously connected, or select the New CMS button to identify a new 
server to log into and add to your Call Center World. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-9
Getting Started with CentreVu Visual 
Vectors 
Disconnect
Displays the Disconnect window listing servers to which you are 
connected.
Highlight the server(s) from which you wish to disconnect and select 
the Disconnect button or press the Enter key.
Exit
Automatically disconnects from any CMS servers to which you are 
connected and then closes CentreVu Framework window. A warning 
message appears if you have open tool windows. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-10
Getting Started with CentreVu Visual 
Vectors 
Tools Menu5
Select the Tools menu to access the following items.
Navigator
Opens the window for the Navigator. You can view, add, delete, or 
move objects in your Call Center World using this window.
Vector Editor
Opens the window for the Vector Editor. You can create new or edit 
existing vectors in this window, and then save them to an ACD (if you 
have the needed permissions) or the scratchpad on your PC.
VDN Assignment Wizard
Opens the first of a series of windows for the VDN Assignment Wizard. 
This tool enables you to assign VDNs to vectors and VDN skill 
preferences. You can also view which VDNs are assigned to which 
vectors and, if necessary, change those assignments.
CentreVu Supervisor (if installed correctly)
Launches a separate session of your CentreVu Supervisor application 
software. Other than this shortcut, the two programs are autonomous.
Preferences...
Opens the Preferences window, from which you can view or modify 
settings such as Locale and whether Tooltips are enabled.
Advanced Debugging...
Used for debugging. Do not change the settings on the Advanced 
window unless you are instructed to do so by a Lucent Technologies 
assistant.
Window Menu5
Select Window from the menu bar to choose from the following items.
Close All
Closes the windows of all open tools, but leaves the CentreVu 
Framework window open and Visual Vectors software running.
Window List
Makes the selected Visual Vectors tool the current window.  
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-11
Getting Started with CentreVu Visual 
Vectors 
Help Menu5
Press the F1 key or select the Help button to display help on a window 
or tool. Select Help from the menu bar to choose from the following 
options.
Help Contents
Opens the Help window, and displays the Visual Vectors table of 
contents. 
About…
Displays the About CentreVu Visual Vectors… window, which shows 
the software build number. 
Basic Navigator Window Features5
Overview5
Whether you are logged into a CMS server and your CentreVu 
CMS/Visual Vectors user permissions determines the objects shown in 
Navigator and the menu items and toolbar buttons available to you for 
those objects.
Navigator Toolbar5
The toolbar contains buttons for quick access to specific features of the 
application. When you move your cursor over a toolbar button, a tooltip 
displays with a brief description of the command the button performs 
and a tooltip. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-12
Getting Started with CentreVu Visual 
Vectors 
The default Navigator toolbar buttons are as follows: 
Button Function
Up One Level Makes the parent of the current object the new current 
object. 
New Creates a new object (scratchpad or vector) within the 
current object. 
Delete Deletes the currently selected object. 
Rename Enters the edit mode on the name property of the 
selected object. 
Properties Displays the Property window for the current 
object(s). 
Undo Undoes the last action performed in this window. 
Redo Performs the last action undone in this window. 
Cut Removes the selected object(s) to be pasted later.
Copy Copies the selected object(s) to be pasted later.
Paste Pastes the previously cut or copied object(s) into the 
current folder and over the current selection (if there is 
one).
Details Changes the view in the right-hand pane from a list of 
object icons to one row of data per object. 
List Changes the view in the right-hand pane from one 
row of data per object to a list of object icons. 
Help Contents Starts the Help system and displays the default page. 
This function may take several seconds. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-13
Getting Started with CentreVu Visual 
Vectors 
Status indicators 5
These indicators in the Navigator tell you about the state of a CMS 
server and its measured ACDs.
Menu bar5
This section identifies the four menus that are available after you log 
into a CMS server: File, Edit, View, and Help.
File Menu5
The File menu has the following items.
New
Creates a new object in your Call Center World.
Delete
Removes an object from your Call Center World.
Rename
Enters the editing mode for the name property of the selected object.
Properties
Accesses the Properties window for the selected object.
Close
Closes the current window. This indicator Displays …
Login status  The icon for the CMS object in Navigator displays a black 
screen if you are not connected.
ACD link status  Icons for the ACDs that are supported by the CMS. If the 
link to an ACD is down, the icon is crossed out. If the 
CMS server is connected to the ACD via a TCP/IP 
connection and the connection is in a transient state, the 
icon changes to a straight line. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-14
Getting Started with CentreVu Visual 
Vectors 
Edit Menu5
The Edit menu has the following items.
Undo
Undoes the last action performed in this Navigator session.
Redo
Redoes the last action that was undone in this Navigator session.
Cut
Removes the selected object to be pasted later.
Copy
Copies the selected object to be pasted later.
Paste
Pastes the object that was previously cut or copied.
View Menu5
The View menu has the following items.
Up One Level
Highlights the “parent” object of the selected object in the left pane, 
displaying the parent objects contents in the right pane.
Details
Changes the information displayed in the right pane for objects selected 
in the left pane. Details view is the default, showing one row for each 
object contained in the object selected in the left pane. Each row contains 
columns for the Name, Type, and your read/write Permissions of the 
object.
List
Changes the information displayed in the right pane for objects selected 
in the left pane. List view shows one named icon for each object 
contained in the object that is selected in the left pane.
Refresh
Refreshes and redraws the highlighted pane in the current window.