Lucent Technologies CentreVu Visual Vectors Version 8.0 Guide

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Adding and Deleting Objects in the Call Center World6-25
Getting Started with CentreVu Visual 
Vectors 
3. When you have made all your changes and no red boxes appear, select 
OK.
Rules for Field Entry5
When you change certain properties using Visual Vectors software, the 
CentreVu CMS server database is updated. CMS has three classes of 
input field: name (synonym), description, and number. This section 
describes the rules that apply to each class.
Name5
A name (synonym) property field:
lMust begin with an alphabetic character. Characters are case sensitive. 
lCan be 1 to 20 characters. Letters, numbers, underscores (
_), blanks, 
commas (
,), periods (
.), and plus signs (
+) are valid. 
Description5
A description property field can be 1 to 50 characters. All keyboard 
characters are allowed except backslash (
\), grave accent (
`), tilde (
~), 
double quotes (
), pipe symbol (
|), asterisk (
*), and question mark (
?).
Number5
A numeric entry can be a single value valid for the numeric property 
field 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Objects6-26
Getting Started with CentreVu Visual 
Vectors 
Call Center World Objects5
Overview5
Objects include items on which you can perform actions in your Call 
Center World. The objects may be vectors, for example, or trunk groups 
or ACDs.
No matter which tool you use to select an object, the way in which you 
perform an action is the same. 
In this section5
Topics include:
lOverview
lObjects in your Call Center World.
Objects in Your Call Center World5
Overview5
The following describes all objects possible in your Call Center World.
lCall Center World object
lScratchPad object
lCMS object
lACD object
lAnnouncement Folder object
lAnnouncement object
lSplit/Skill Folder object
lSplit/Skill object 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Objects6-27
Getting Started with CentreVu Visual 
Vectors 
lTrunk Group Folder object
lTr u n k  G r o u p  o b j e c t
lVector Folder object
lVector object
lVDN Folder object
lVDN object.
Call Center World object5
The following describes the Call Center World object:
Actions Description
Explore Expands the Call Center World to show one or more 
CMS Servers for which you have read or read/write 
permission.
Disconnect All Displays the Disconnect window with all connected CMS 
servers highlighted.
Navigator Launches Navigator window with the Call Center World 
as place to start browsing
New CMS Accesses the New CMS window to add a new server to 
your world.
Properties Displays properties of the Call Center World. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Objects6-28
Getting Started with CentreVu Visual 
Vectors 
ScratchPad object5
The following describes the ScratchPad object:
Actions Description
Explore Expands the ScratchPad
Navigator Launches Navigator window with the ScratchPad as 
place to start browsing.
New ScratchPad Creates a new ScratchPad.
New EAS Vector Creates a new EAS Vector
New Non-EAS 
Ve c t o rCreates a new Non-EAS-Vector.
New EAS, Non-
Prompting 
Ve c t o rCreates a new EAS, Non-Prompting Vector.
New Non-EAS, 
Non-Prompting 
Ve c t o rCreates a new Non-EAS, Non-Prompting Vector.
Cut Cuts the selected ScratchPad to be pasted later.
Copy Copies an object to be pasted later.
Paste Pastes an object, if there is one cut or copied.
Delete Deletes the selected object. 
Rename Places user in edit mode for the ScratchPad name field in 
the Renaming ScratchPad window.
Properties Displays properties of the ScratchPad. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Objects6-29
Getting Started with CentreVu Visual 
Vectors 
CMS object5
The following describes the CMS object:
ACD object5
The following describes the ACD object: Actions Descriptions
Explore Expands the CMS object to show one or more ACDs for 
which you have read or read/write permission.
Connect Displays the Connect to server window for this CMS.
Disconnect Displays the Disconnect window with this CMS 
highlighted.
Navigator Launches Navigator window with the CMS as the place 
to start browsing.
Delete Removes the CMS from your Call Center World.
Properties Displays properties of the CMS.
Actions Descriptions
Explore Expands the ACD object to show folders of CMS-
measured entities.
Navigator Launches Navigator window with the ACD as the place 
to start browsing.
Rename Places you in edit mode for the ACD name field in the 
Renaming ACD window.
Properties Displays properties of the ACD. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Objects6-30
Getting Started with CentreVu Visual 
Vectors 
Announcement Folder object5
The following describes the Announcement Folder object:
Announcement object5
The following describes the Announcement object:
Split/Skill Folder object5
The following describes the Split/Skill Folder object: Actions Descriptions
Explore Expands the Announcement Folder.
Navigator Launches Navigator window with the folder as place to 
start browsing
Properties Displays properties of the Announcement Folder.
Actions Descriptions
Navigator Launches Navigator window with the announcement as 
place to start browsing.
R ena me Pl aces  user i n edit  mo de for th e a nn oun cemen t n am e field 
in the Renaming announcement window.
Properties Displays properties of the announcement.
Actions Descriptions
Explore Expands the Split/Skill Folder.
Navigator Launches Navigator window with the folder as place to 
start browsing.
Properties Displays properties of the Split/Skill Folder. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Objects6-31
Getting Started with CentreVu Visual 
Vectors 
Split/Skill object5
The following describes the Split/Skill object:
Trunk Group Folder object5
The following describes the Trunk Group Folder object:
Trunk Group object5
The following describes the Trunk Group object: Actions Descriptions
Navigator Launches Navigator window with the split or skill as 
place to start browsing.
Rename Places user in edit mode for the Split/Skill name field in 
the Renaming split/skill window.
Properties Displays properties of the Split/Skill.
Actions Descriptions
Explore Expands the Trunk Groups folder.
Navigator Launches Navigator window with the folder as place to 
start browsing.
Properties Displays properties of the Trunk Groups folder.
Actions Descriptions
Navigator Launches Navigator window with the trunk group as 
place to start browsing.
Rename Places user in edit mode for the Trunk Group name field 
in the Renaming trunk group window.
Properties Displays properties of the Trunk Group. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Objects6-32
Getting Started with CentreVu Visual 
Vectors 
Vector Folder object5
The following describes the Vector Folder object:
Vector object5
The following describes the Vector object: Actions Descriptions
Explore Expands the Vector Folder.
Navigator Launches Navigator window with the folder as place to 
start browsing.
New Vector Creates a new vector with one Stop step in the folder.
Properties Displays properties of the Vector Folder.
Actions Descriptions
Edit Accesses the Vector Editor tool to edit the vector.
View as ASCII Displays the vector in a window as plain text (read-only).
Navigator Launches Navigator window with the vector as place to 
start browsing.
Cut Copies a vector and replaces it with a blank vector, and 
leaves the name in the Dictionary.
Copy Copies a vector to be pasted later.
Paste Pastes an object, if there is one cut or copied.
Delete Deletes the vector from the folder for this ACD. This 
replaces it with a blank vector, and leaves the name in the 
Dictionary.
Rename Places user in edit mode for the Vector name field in the 
Renaming vector Id window.
Properties Displays properties of the vector. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Objects6-33
Getting Started with CentreVu Visual 
Vectors 
VDN Folder object5
The following describes the VDN Folder object:
VDN object5
The following describes the VDN object: Actions Descriptions
Explore Expands the VDNs folder.
Navigator Launches Navigator window with the folder as place to 
start browsing.
Properties Displays properties of the VDN Folder.
Actions Descriptions
Navigator Launches Navigator window with the VDN as place to 
start browsing.
Rename Places user in edit mode for the VDN name field in the 
Renaming VDN window.
Properties Displays properties of the VDN. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-34
Getting Started with CentreVu Visual 
Vectors 
Call Center World Object Properties5
Overview5
Use object properties to change certain allowable parameters of:
lAny measured subsets (entities) of the ACD, including 
announcements, splits/skills, trunk groups, VDNs, and vectors
lVDN administration (for example, its assigned vector and skill 
preferences)
In this section5
Topics include:
lOverview
lProperties of Call Center World Objects.
Properties of Objects5
Overview5
The following describes the properties of all objects in your Call Center 
Wo r l d .  
lCall Center World object
lScratchPad object
lCMS object
lACD object
lAnnouncement Folder object
lAnnouncement object
lSplit/Skill Folder object