Lucent Technologies CentreVu Visual Vectors Version 8.0 Guide

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-35
Getting Started with CentreVu Visual 
Vectors 
lSplit/Skill object
lTrunk Group Folder object
lTr u n k  G r o u p  o b j e c t
lVector Folder object
lVector object
lVDN Folder object
lVDN object.
Call Center World object5
The following describes properties of the Call Center World object:
ScratchPad object5
The following describes properties of the ScratchPad object: Properties Description
Name You cannot edit this name.
Ty p e Ty p e  o f  o b j e c t  ( Wo r l d ) .
Permission Displays permission (R for read) you have for World.
Description Characters describing the Call Center World. You can edit 
this field.
Properties Description
Name  Name of a folder containing off-line vectors.
Ty p e Ty p e  o f  o b j e c t . 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-36
Getting Started with CentreVu Visual 
Vectors 
CMS object5
The following describes properties of the CMS object: Permission Displays scratchpad permissions (read and write).
Description Characters describing the scratchpad object. You can edit 
this field.
Properties Description
Name Name of the CentreVu CMS server. You cannot edit this 
name.
Type Type of CMS.
Permission Displays permissions (R for read, blank for none) you 
have for the CentreVu CMS server.
Ve r s i o nCentreVu CMS server software release and version 
numbers (R3V6).
LocaleCentreVu CMS server software locale and time zone (for 
example, TZ GMT – 05:00).
Containee Count The number of objects (ACDs) contained within this 
object. Properties Description 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-37
Getting Started with CentreVu Visual 
Vectors 
ACD object5
The following describes properties of the ACD object:
Properties Description
Name Name of the ACD in the CentreVu CMS Dictionary. You 
can rename it if you have ACD read and write access on 
the CMS.
Ty p e Ty p e  o f  A C D
Permission Displays ACD permissions (read, write, or both) you have 
on the CentreVu CMS.
Id Number identifying the ACD on the CentreVu CMS.
Ve r s i o nDEFINITY server software release and version numbers 
(ECS R6).
LocaleDEFINITY server software locale and time zone (for 
example, TZ GMT — 05:00).
Link Status Status (Link Up, Link Down) of the link to the ACD from 
CMS. The ACD icon is crossed out in Navigator if the link 
is down.
ACD Features Features enabled on the ACD (EAS, Prompting, 
Ve c t o r i n g ) .
Description Characters describing the ACD in the CMS Dictionary. 
Yo u  c a n  e d i t  t h i s  f i e l d . 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-38
Getting Started with CentreVu Visual 
Vectors 
Announcement Folder object5
The following describes properties of the Announcement Folder object:
Announcement object5
The following describes properties of the Announcement object: Properties Description
Name  Name of the folder containing measured announcements 
for this ACD.
Ty p e Ty p e  o f  o b j e c t .
Permission Displays announcement permissions (read, write, or 
both) you have for this ACD.
Containee Count Shows the number of announcements contained in the 
folder.
Properties Description
Name  Name of the announcement in the CMS Dictionary. You 
can rename it if you have read/write permissions. 
Type Type of object.
Permission Displays permissions (read, write, or both) for this 
announcement.
Extension Announcement extension number.
Description Characters describing the announcement in the CMS 
Dictionary. You can edit this field. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-39
Getting Started with CentreVu Visual 
Vectors 
Split/Skill Folder object5
The following describes properties of the Split/Skill Folder object:
Split/Skill object5
The following describes properties of the Split/Skill object: Properties Description
Name  Name of the folder containing measured splits or skills 
for this ACD.
Ty p e Ty p e  o f  o b j e c t .
Permission Displays split/skill permissions (read, write, or both) you 
have for this ACD.
Containee Count Shows the number of splits/skills contained in the folder.
Properties Description
Name Name of the split/skill in the CentreVu CMS Dictionary.
Ty p e Ty p e  o f  o b j e c t .
Permission Displays permissions (read, write, or both) you have for 
this split/skill.
Id Number identifying the split/skill in the CMS Dictionary. 
Yo u  c a n  e d i t  t h i s  f i e l d .
Description Characters describing the split/skill in the CMS 
Dictionary. You can edit this field. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-40
Getting Started with CentreVu Visual 
Vectors 
Trunk Group Folder object5
The following describes properties of the Trunk Group Folder object:
Trunk Group object5
The following describes properties of the Trunk Group object: Properties Description
Name Name of the folder containing measured trunk groups for 
this ACD.
Ty p e Ty p e  o f  o b j e c t .
Permission Displays trunk group permissions (read, write, or both) 
you have for this ACD.
Containee Count Shows the number of trunk groups contained in the 
folder.
Properties Description
Name Name of the trunk group in the CentreVu CMS 
Dictionary.
Type Type of object.
Permission Displays permissions (read, write, or both) you have for 
this trunk group.
Id Number identifying the trunk group on the CentreVu 
CMS.
Description Characters describing the trunk group in the CMS 
Dictionary. You can edit this field. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-41
Getting Started with CentreVu Visual 
Vectors 
Vector Folder object5
The following describes properties of the Vector Folder object:
Vector object5
The following describes properties of the Vector object: Properties Description
Name Name of the folder containing measured vectors for this 
ACD.
Ty p e Ty p e  o f  o b j e c t .
Permission Displays vector permissions (read, write, or both) you 
have for this ACD.
Containee Count Shows the number of vectors contained in the folder.
Properties Description
Name Name of the vector in the CentreVu CMS Dictionary.
Ty p e Ty p e  o f  o b j e c t .
Permission Displays permissions (read, write, or both) you have for 
this vector
Description Characters describing the vector in the CMS Dictionary. 
Yo u  c a n  e d i t  t h i s  f i e l d .
Id Number identifying the vector on the CentreVu CMS.
Step Count Shows the number of steps contained in the vector. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Object Properties6-42
Getting Started with CentreVu Visual 
Vectors 
VDN Folder object5
The following describes properties of the VDN Folder object:
VDN object5
The following describes properties of the VDN object: Properties Description
Name Name of the folder containing measured VDNs for this 
ACD.
Ty p e Ty p e  o f  o b j e c t .
Permission Displays VDN permissions (read, write, or both) you 
have for this ACD.
Containee Count Shows the number of VDNs contained in the folder.
Properties Description
Name Name of the VDN in the CentreVu CMS Dictionary.
Type Type of object.
Permission Displays permissions (read, write, or both) you have for 
this VDN.
Extension VDN extension number.
Vector Id Shows the number or synonym identifying the vector 
assigned to this VDN. You can change this assignment if 
you have VDN permissions on the CMS for the ACD.
Description Characters describing the VDN in the CMS Dictionary. 
You can edit this field.
Skill Pref Shows what skill preference(s) is (are) assigned to this 
VDN. You can change this assignment if you have VDN 
permissions on the CMS for the ACD (EAS only). 
						

							  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Overview7-1
CentreVu
Visual VectorsTroubleshooting7
Overview7
If you are having trouble with any of the procedures mentioned in this 
document, please read through this section before calling the National 
Customer Care Center or your Lucent representative. The problem may 
be something simple that you can quickly solve yourself.
If you have not solved the problem after reading this section, and you 
are a U.S. customer, then contact the National Customer Care Center at 
1-800-242-2121 (Lucent Technologies also offers fee-based installation 
consultation). Customers outside the United States should contact their 
Lucent Technologies representative or distributor.
If you have received an error message(s) in the course of a failed 
installation, then record the message(s) in order to assist National 
Customer Care Center personnel in diagnosing your problem. 
						

							  Troubleshooting CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Troubleshooting FAQ7-2
Troubleshooting FAQ7
This section contains the answers to frequently asked questions (FAQ) 
that will help you with problems you may encounter when installing 
CentreVu Visual Vectors software, connecting to CentreVu CMS servers, 
or running CentreVu Visual Vectors tools. It contains the following 
topics:
lInstallation, Uninstallation and Importance of the HOME variable
lStartup
lConnectivity
lNavigator
lVector Editor
lVDN Assignment Wizard
lCentreVu Supervisor Integration
lPerformance Issues
lMiscellaneous Issues
lGeneral PC Issues.