Lucent Technologies CentreVu Visual Vectors Version 8.0 Guide

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Installation Procedures4-13
Installing CentreVu Visual Vectors on 
a PC from a Network folder 
17. Select Install to begin the installation. A progress indicator shows 
what percentage of the files have been copied.
When the installation is complete, the Install Successful dialog box 
appears. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Installation Procedures4-14
Installing CentreVu Visual Vectors on 
a PC from a Network folder 
18. Do one of the following:
lSelect Readme if you want to see the readme.txt file. The file 
may contain useful information about the product that could 
not be included in the printed documentation or help files. To 
exit the ReadMe file, click on OK or Cancel.
lSelect Finish to return to your desktop.
CentreVu Visual Vectors software installation is complete. Go to Chapter 
6, “Getting Started with CentreVu Visual Vectors,” to learn how to 
establish a connection to a CentreVu CMS server. 
						

							  Uninstalling CentreVu Visual Vectors CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Overview5-1
CentreVu
Visual VectorsUninstalling 
CentreVuVisual 
Vectors
5
Overview5
You can easily uninstall the CentreVu Visual Vectors software using the 
supplied Uninstall program, or through the Microsoft Windows 
Add/Remove Programs wizard. To use the Windows process, refer to 
your Windows documentation. The Uninstall removes Visual Vectors 
files and folders from the computer. The Uninstall does not remove the 
following:
lcore components
lregistry entries that are used by other applications
lfiles that are used by other applications
lany new files added after installation
la folder that is not empty.
NOTE:
A registry is a Windows database that holds information about the 
system and its applications, including system settings, client, and server 
information.
This chapter explains how to perform a CentreVu Visual Vectors 
uninstall. 
						

							  Uninstalling CentreVu Visual Vectors CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Performing the Uninstall5-2
Performing the Uninstall5
To uninstall the CentreVu Visual Vectors software, do the following:
1. Close all running programs on the computer.
2. From the Windows Start menu, select Programs and then the name of 
the folder in which you installed Lucent CentreVu Visual Vectors 
shortcuts. 
3. Select Uninstall. 
The Select Uninstall Method window appears.
4. Click on the radio button labeled Automatic (This is the 
recommended selection).
Another option, Custom radio button, enables you to choose which 
portions of the software you want to uninstall. 
						

							  Uninstalling CentreVu Visual Vectors CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Performing the Uninstall5-3
5. Select Next.
The Perform Uninstall dialog box appears.
6. Select 
Finish to perform the uninstall.
A progress indicator indicates the percentage of the files that have been 
removed. You can select Cancel at any time to abort the uninstall 
process and cancel the uninstall program.
NOTE:
If you select Cancel, the Uninstall program tries to clean up. Note that 
Visual Vectors may not work correctly after canceling Uninstall; you 
may need to reinstall the CentreVu Visual Vectors software.
NOTE:
If you try to uninstall Visual Vectors after the cancellation of a previous 
uninstallation attempt, your second attempt at uninstalling Visual 
Vectors will fail.
7. After the uninstall is complete, restart the PC. This ensures the 
complete removal of the CentreVu Visual Vectors software. 
						

							  Uninstalling CentreVu Visual Vectors CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Performing the Uninstall5-4 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
6-1
CentreVu
Visual Vectors
Getting Started with CentreVu Visual 
Vectors 
Getting Started 
with CentreVu 
Visual Vectors
6
This chapter explains how to set up the Call Center World seen in the 
Navigator.
It is divided into the following sections:
lCall Center World Overview
lAdding and Deleting Objects in the Call Center World
lCall Center World Objects
lObject Properties.
See the overview of each section for a preview of the sections contents. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Overview6-2
Getting Started with CentreVu Visual 
Vectors 
Call Center World Overview5
Overview5
To use CentreVu Framework and Visual Vectors software, you need to 
set up a Call Center World. A number of ACD, CentreVu CMS and 
CentreVu Supervisor terms must be understood to set up your Call 
Center World.
Terms You Need to Know5
Terms5
Before you begin using the software, you should know the meaning of 
several terms. These terms, as well as others, are also defined in the 
Glossary.
Accelerator Keys 
Keys that provide shortcuts to actions available on the menu.
CentreVu Visual Vectors window 
The window in which you are currently working (usually indicated by a 
highlighted title bar). Visual Vectors has a Framework window and 
windows for each of the tools, including Navigator, Vector Editor, and 
VDN Assignment.
Container
An object in your Call Center World that logically contains other entities 
or objects. For example, each CMS object in your Call Center World can 
contain as many as 8 ACD objects, each of which contains entity folders 
(for announcements, split or skill objects, trunk groups, VDNs, and 
vectors).
Context menu 
A menu with specific actions for an entity or item. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Overview6-3
Getting Started with CentreVu Visual 
Vectors 
Entity 
A generic term that refers to one of the following: Announcement, 
Split/Skill, Trunk Group, VDN, or Vector. Entities that CentreVu Vi s u a l  
Vectors can view or administer include Vectors and VDNs. Entity names 
are obtained from the CentreVu CMS Dictionary; renaming entities using 
Visual Vectors results in changes to the CMS Dictionary.
Folder 
An object in the Navigator tool that contains entities (announcements, 
splits/skills, trunk groups, VDNs, and vectors). Folders are used to 
visually group all entities of a specific type for an ACD.
Input field 
An area in a window into which you enter one or more valid values. 
Valid values may be integers, for example, or names assigned in the 
CentreVu CMS Dictionary.
Menu bar 
A menu bar is under the title bar of most windows. The menu bar shows 
the menu names available for that particular window (for example, File 
and Help). You select an item from one of these drop-down menus.
Navigator 
A window that displays after you select it from the Tools menu or 
toolbar in the CentreVu Framework window. It consists of two panes: a 
hierarchical “tree” view of your Call Center World on the left and a list 
of objects or entities on the right.
Object 
Any item which may appear in your Call Center World through the 
Navigator tool. Objects can be containers of other objects or entities 
(VDNs folder), or an object may be an administrable entity itself (VDN).
Status bar 
A status bar is across the bottom of some windows. The status bar 
shows information about the current action in that window. 
						

							   CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
Call Center World Overview6-4
Getting Started with CentreVu Visual 
Vectors 
Title bar 
A title bar is across the top of most windows. The title bar shows the 
name of that particular window (for example, Navigator). Titles of open 
tool windows will be listed on the Window menu of CentreVu 
Framework.
Toolbar 
A toolbar is under the menu bar of most windows. Toolbar icons 
represent actions you can perform.
Tooltips 
Tooltips are available in most windows by placing the mouse cursor 
over an item for two seconds. Tooltips usually describe the actions 
performed by selecting an icon. Tooltips can be disabled on the 
Preferences window accessed from the Tools menu of CentreVu 
Framework.
VDN Assignment 
The window that displays after you select it from the Tools menu or 
toolbar in the CentreVu Framework window. It consists of several dialog 
boxes in sequence; for example, one filters and selects the VDNs you 
wish to assign, and another performs the assignment(s).
Vector Editor 
This software tool, accessed from CentreVu Framework, allows you to 
create and edit vectors visually, by dragging and dropping icons 
representing commands from a palette and arranging them into vector 
steps in a work area. You can attach comments, change layout, and save 
and print the vectors.