Lucent Technologies CentreVu Visual Vectors Version 8.0 Guide

  Glossary CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
GL-7
ShortcutAn icon on your computer screen that enables you to 
select and run an application (for example, 
CentreVu 
Visual Vectors) quickly and easily.
SkillAn attribute that is assigned to an ACD Agent. Agent 
Skills can be thought of as the ability for an Agent with a 
particular set of skills to handle a call which requires one 
of those skills. In relationship to your call center, think of 
a skill as a specific...

  Glossary CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
GL-8
Title barA title bar is across the top of most windows. The title bar 
shows the name of that particular window (for example, 
Navigator). Titles of open Visual Vectors’ tool windows 
will be listed on 
CentreVu Framework’s Window menu.
ToolbarA toolbar is under the menu bar of most windows. 
Toolbar icons represent actions you can perform.
To o l t i p sTooltips are available in most windows by placing the 
mouse...

  Glossary CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
GL-9
VDN Skill 
Preferences 
propertyUp to three skill(s) can be assigned to a VDN. Calls use 
VDN skills for routing based on your preference (as you 
administer it in the vector). VDN skill preferences are 
referred to in the vector as 1st, 2nd, or 3rd.
A prioritized list of agent skills administered for a VDN 
that are required or preferred for the answering agent. 
VDN Skill Preferences represent the requirement that a...

  Glossary CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
GL-10
Vector Directory 
Number (VDN)An extension number that enables calls to connect to a 
vector for processing. A VDN is not assigned an 
equipment location. It is assigned to a vector. A VDN can 
connect calls to a vector when the calls arrive over an 
assigned automatic-in trunk group or when calls arrive 
over a dial-repeating (DID) trunk group and the final 
digits match the VDN. The VDN by itself may be dialed 
to...

  Index CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
IN-1
CentreVu
Visual VectorsIndexIN
A
accelerator Keys
definition of  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  6-2
ACD link status  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 6-13
ACD object .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   6-29, 6-37
adding objects .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 6-17
Announcement Folder object.  .  .  .  .   6-30, 6-38
Announcement object.  .  .  .  .  .  .  .  ....

  Index CentreVu® Visual Vectors Version 8.0
Installation and Getting Started
IN-2
O
objects
adding and deleting .  .  .  .  .  .  .  .  .  .  .  . 6-5
Call Center World  .  .  .  .  .  .  .  .  .  .  .  .  6-26
definition of.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 6-3
in your Call Center World.  .  .  .  .  6-26, 6-34
properties of.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  6-34
P
properties
of objects.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  6-34
R
Readme File
Where to Find.  ....

How Are We Doing?
Document Title:CentreVu Visual Vectors Installation and Getting Started
Document No.: 585-210-933  Comcode: 108502238
 Date: December 1999
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