Lexmark X9350 User Manual

Scanning takes too long or freezes the computerOther software may be
runningClose all programs not being used.Change the scanning
resolution to a lower value1 Click  Start ª  Programs  or All Programs  ª  Lexmark 9300 Series .
2 Select  All-In-One Center .
3 From the Scan area, click  See More Scan Settings.
4 Click  Display Advanced Scan Settings .
5 From the Scan tab, select a lower scan resolution.
Poor scanned image quality
Check messagesIf an error message is displayed, see “Error messages” on page...

Cannot scan to a computer over a networkReview scanning stepsSee “Scanning to a computer over a network” on page 122.
Fax troubleshooting• “Cannot send or receive a fax” on page 162
• “Can send but not receive faxes” on page 163
• “Can receive but not send faxes” on page 164
• “Printer receives a blank fax” on page 165
• “Received fax has poor print quality” on page 165
• “Caller ID information is not displayed” on page 166
Cannot send or receive a fax
Check messagesIf an error message is displayed,...

Disable Call Waiting
temporarilyCall Waiting can disrupt fax transmissions. Disable this feature before sending or receiving
a fax. Call your telephone company to obtain the keypad sequence for temporarily disabling
Call Waiting.Do you have Voice
Mail service?Voice Mail offered through your local telephone company may disrupt fax transmissions. To
enable both Voice Mail and the printer to answer calls:
• See “Setting the distinctive ring” on page 135. Setting selections include single ring,
double ring,...

Make sure Fax
Forwarding is not
selected1 From the control panel, press  or  repeatedly until  Fax is highlighted.
2 Press 
.
3 Press 
 or  repeatedly until the  Fax Setup submenu is highlighted.
4 Press 
.
5 Press 
 or  repeatedly until the  Ringing and Answering  submenu is
highlighted.
6 Press 
.
7 Press 
 or  repeatedly until you reach  Fax Forward.
8 Press 
 or  repeatedly until  Off appears.
9 Press 
 to save the setting.
Can receive but not send faxes
Check mode selectionTo make sure the printer...

Be sure that printer is
detecting a dial tone• See “Sending a fax while listening to a call (On Hook Dial)” on page 129.
• Check the Dial Method setting.
1 Listen for a dial tone. If you hear a dial tone but the printer hangs up without dialing,
this means it did not recognize the dial tone.
2 From the control panel, press 
 or  repeatedly until  Fax is highlighted.
3 Press 
.
4 Press 
 or  repeatedly until the  Fax Setup submenu is highlighted.
5 Press 
.
6 Press 
 or  repeatedly until the  Dialing and...

Decrease the
transmission speed1 From the control panel, press  or  repeatedly until  Fax is highlighted.
2 Press 
.
3 Press 
 or  repeatedly until the  Fax Setup submenu is highlighted.
4 Press 
.
5 Press 
 or  repeatedly until the  Dialing and Sending  submenu is highlighted.
6 Press 
.
7 Press 
 or  repeatedly until you reach  Max Send Speed.
8 Press 
 or  to select a lower transmission speed.
9 Press 
 to save.
10 Resend the fax.
11 If the problem persists, repeat step 1 through step 10 to resend the...

Paper jam in the Automatic Document Feeder (ADF)1Flip open the ADF by grasping the notch in the left side of the ADF and pulling up.
2Firmly grasp the paper, and gently pull it out.
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3Close the ADF.
4Press .
Paper jam in the duplex unit
1 Press the button as you grasp the handle on the duplex unit.
2Pull out the duplex unit.
3Push down on the button on the rear access door.
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4Lower the door slightly.
5Firmly grasp the paper, and gently pull it out.
6Close the rear access door.
7Align and install the duplex unit.
8Press .
Paper jam in Tray 1 or optional Tray 2 1 Pull Tray 1 completely out of the printer or pull the optional Tray 2 completely out of its base.
2 Remove the jam:
For Tray 1:
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For Tray 2:
3Reinstall the tray.
Paper jam in the small media feeder
If the jam is visible from the front and there is enough of the envelope or photo card to grasp, to remove the jam: 1 Pull Tray 1 about 50.8 mm (2 inches) out of the printer.
2 Grasp the envelope or photo card and pull it out.
3Reinstall Tray 1.
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