Lexmark X9350 User Manual

Power button is not litCheck power connection1Disconnect the power cord from the wall outlet, and then from the printer.
2 Plug the cord all the way into the power supply on the printer.
3Plug the cord into an electrical outlet that other electrical devices have been using.
4 If the 
 light is not on, press .
Software does not install
Check your operating
systemThe following operating systems are supported: Windows 2000, Windows XP, and Mac
OS X.Check your system
requirementsCheck that your computer...

Other software may be
running1 Close all open software applications.
2 Disable any anti-virus programs.
3 Double-click the  My Computer icon.
In Windows XP, click  Start to access the My Computer icon.
4 Double-click the  CD–ROM drive icon.
5 If necessary, double-click  setup.exe.
6 Follow the instructions on the computer screen to install the software.Software may not be
installed correctly1 Uninstall the printer software, and then reinstall it. For more information, see
“Removing and reinstalling the...

May need to reconnect
power supply1 Press  to turn the printer off.
2 Disconnect the power cord from the wall outlet.
3 Gently remove the power supply from the printer.
4 Reconnect the power supply to the printer.
5 Plug the power cord into the wall outlet.
6 Press 
 to turn the printer on.
Software may not be
installed correctly1 Uninstall the printer software, and then reinstall it. For more information, see
“Removing and reinstalling the software” on page 185.
2 If the software still does not install...

•“Print speed is slow” on page 156
• “Partial document or photo prints” on page 156
• “Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera” on page 157
Improving print qualityCheck paper• Use the appropriate paper for the document. If you are printing photos or other high
quality images, for best results use Lexmark PerfectFinish Photo Paper or Lexmark
Photo Paper.
Note:  Do not use Lexmark Premium Photo paper. Your print cartridges are not
compatible with this type...

Check print cartridgesIf the document still does not have the print quality you want, follow these steps:1 Align the print cartridges. For more information, see “Aligning print cartridges” on
page 144.
If print quality has not improved, continue to step 2.
2 Clean the print cartridge nozzles. For more information, see  “Cleaning the print cartridge
nozzles” on page 145.
If print quality has not improved, continue to step 3.
3 Remove and reinsert the print cartridges. For more information, see “Removing a...

Software may not be
installed correctlyFor more information, see “Software may not be installed correctly” on page 152.
Poor quality at the edges of the page
Check minimum print
settingsUnless you are using the borderless feature, use these minimum print margin settings:
• Left and right margins:
– 6.35 mm (0.25 in.) for letter size paper
– 3.175 mm (0.125 in.) for A4 size paper
– 3.37 mm (0.133 in.) for all paper sizes except letter and A4
• Top margin: 1.7 mm (0.067 in.)
• Bottom margin: 12.7 mm (0.5...

Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital
cameraMake sure paper size is set
correctlyThe printer issues the  Paper or Photo Size Error  when your chosen photo
size does not match the paper size that is set. This typically happens you are trying
to print from your PictBridge-enabled digital camera. You may have left the printer
control panel Photo Size menu item setting at  8.5x11” or 5 x 7”  size, but your
camera setting has print size of  4x6” or L. You need to...

Cannot print from a Bluetooth-enabled deviceMake sure that the Bluetooth mode and the Bluetooth
Discovery mode are enabled on your printer1 From the control panel, press  or  repeatedly
until  Setup  is highlighted.
2 Press 
.
3 Press 
 or  repeatedly until  Change
Bluetooth Default Settings  is highlighted.
4 Press 
.
The Bluetooth Default Settings menu appears with
the option for  Bluetooth Enabled  highlighted.
5 Press 
 or  repeatedly until  On appears.
6 Press 
 or  repeatedly until the option for...

Copier does not respondCheck messagesIf an error message is displayed, see “Error messages” on page 175.Check powerIf the  light is not on, see “Power button is not lit” on page 151.Software may not be
installed correctlyFor more information, see “Software may not be installed correctly” on page 153.
Scanner unit does not close
Check for obstructions1 Lift the scanner unit.
2 Remove any obstruction keeping the scanner unit open.
3 Lower the scanner unit.
Poor copy quality
•Blank pages
• Checkerboard...

Partial document or photo copiesCheck document
placementMake sure the document or photo is loaded facedown on the scanner glass in the upper
left-hand corner.Check paper sizeMake sure the paper size being used matches the size you selected.
Scan troubleshooting
• “Scanner does not respond” on page 160
• “Scan was not successful” on page 160
• “Scanning takes too long or freezes the computer” on page 161
• “Poor scanned image quality” on page 161
• “Partial document or photo scans” on page 161
• “Cannot...