Lexmark X5650 User Manual

							CHECK THE MAC ADDRESS
If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC
address filter list. This will allow the printer to operate on the network.
PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING
1Check the AirPort status and, if you do not already know it, find the IP address of the wireless access point.
In Mac OS X version 10.5
a
From the menu bar, click  ΠSystem Preferences.
bClick Network.
cClick AirPort.
Check Status. It should be on. If it is off, click Turn AirPort On.
The AirPort status indicator should also be green. Green means the port is active (turned on) and connected.
Notes:
Yellow means the port is active but is not connected.
Red means the port has not been configured.
dClick Advanced.
eClick TCP/IP.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
The "Router" entry is typically the wireless access point.
In Mac OS X version 10.4 and earlier
a
Click  ΠSystem Preferences.
bClick Network.
cIf necessary, select Network Status in the Show pop-up menu.
The AirPort status indicator should be green. Green means the port is active (turned on) and connected.
Notes:
Yellow means the port is active but is not connected.
Red means the port has not been configured.
dFrom the Show pop-up menu, select AirPort.
eClick TCP/IP.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
The "Router" entry is typically the wireless access point.
2Ping the wireless access point.
aFrom the menu bar, click Go ΠUtilities.
bDouble-click Network Utility.
cClick the Ping tab.
dType the IP address of the wireless access point in the network address field. For example:
10.168.0.100
eClick Ping.
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							3If the wireless access point responds, you will see several lines that display the number of bytes received from
the access point. This ensures that your computer is connected to the access point.
If the wireless access point does not respond, nothing is displayed. You can use Network Diagnostics to help
resolve the problem.
RUN THE WIRELESS SETUP AGAIN
1From the Finder desktop, double-click the printer folder.
2Double-click Lexmark Wireless Setup Assistant.
3Follow the instructions on the computer screen.
Wi-Fi indicator light is still orange
When the Wi-Fi indicator light is orange, it may indicate that the printer is:
Not configured in infrastructure mode
Waiting to make an ad hoc connection to another wireless device
The printer may be unable to join the network because of interference, its distance from the wireless access point
(wireless router), or until its settings are changed.
These are possible solutions. Try one or more of the following:
CHECK NETWORK NAME
Make sure your network does not have the same name as another network near you. For example, if you and your
neighbor both use a manufacturer's default network name, your printer could be connecting to your neighbor's
network.
If you are not using a unique network name, consult the documentation for your wireless access point (wireless
router) to learn how to set a network name.
If you set a new network name, you must reset the printer and computer SSID to the same network name.
CHECK SECURITY KEYS
If you are using WEP security
A valid WEP key is:
Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.
If you are using WPA security
A valid WPA passphrase is:
From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9.
If your wireless network is not using security, then you will not have a security key. Using a wireless network with
no security is not recommended because it can allow intruders to use your network resources without your consent.
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							MOVE YOUR PRINTER
Move the printer closer to the wireless access point (wireless router). Although the possible distance between
devices in 802.11b or 802.11g networks is 300 feet, the maximum range for optimal performance is generally
100-150 feet.
You can find the strength of the network signal on the printer network setup page.
CHECK MAC ADDRESS
If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC
address filter list. This will allow the printer to operate on the network.
Wireless print server not installed
You may see a message during installation indicating that the printer does not have a wireless print server installed.
If you are sure the printer is capable of wireless printing, try the following:
CHECK POWER
Make sure the  light is on.
“Communication not available” message displays when printing
wirelessly
If you are using a laptop and have power saving settings enabled, you may see the Communication not
available message on your computer screen when you attempt to print wirelessly. This can occur if the laptop
hard drive has powered down.
If you see this message, wait a few seconds and then try to print again. The laptop and printer require a few seconds
to power up again and reattach to the wireless network.
If you see this message again after you have waited long enough for the printer and the laptop to attach to the
network, there may be a problem with your wireless network. Make sure that the laptop and printer have both
received IP addresses. For more information on locating IP addresses, refer to “How do I locate IP addresses?” on
page 63.
If the printer and/or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y
are any two numbers between 0 and 255):
1Shut down the device that does not have a valid IP address (the laptop, the printer, or both).
2Turn on the device(s).
3Check the IP addresses again.
If the laptop and/or printer still does not receive a valid IP address, there is a problem with your wireless network.
Make sure your wireless access point (wireless router) is working, and remove any obstacles that could be blocking
the wireless signal.
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							Communication with printer lost when connected to Virtual Private
Network (VPN)
You will lose your connection to a wireless printer on your local network when connected to most Virtual Private
Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns.
Resetting the internal wireless print server to factory default
settings
1From the printer control panel, press .
2Press the arrow buttons until Network Setup appears, and then press .
3Press the arrow buttons until Reset Network Adapter Defaults appears, and then press .
4Press the arrow buttons until Yes appears, and then press .
The internal wireless print server is reset to factory default settings. To verify, print a network setup page.
Fax troubleshooting
Cannot send or receive a fax
These are possible solutions. Try one of the following:
CHECK MESSAGES
If an error message is displayed, follow the instructions on the error message dialog.
CHECK POWER
If the  light is not on, then make sure that the power cord is properly connected to the printer and plugged into
a known working electrical outlet that other electrical devices have been using.
CHECK CABLE CONNECTIONS
Make sure that the cable connections for the following hardware are secure, if applicable:
Power supply
Telephone
Handset
Answering machine
CHECK THE TELEPHONE WALL JACK
1Plug a telephone into the wall jack.
2Listen for a dial tone. If you hear a dial tone, the wall jack is working.
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							3If you do not hear a dial tone, plug a different telephone into the wall jack.
4If you still do not hear a dial tone, plug a telephone into a different wall jack.
5If you hear a dial tone, connect the printer to that wall jack.
REVIEW DIGITAL PHONE SERVICE CHECKLIST
The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone
services can be used.
If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface
port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN
provider.
If you are using DSL, connect to a DSL filter or router that will support analog use. For more information, contact
your DSL provider.
If you are using a PBX telephone service, make sure you are connecting to an analog connection on the PBX.
If none exists, consider installing an analog telephone line for the fax machine. For more information on faxing
when using a PBX telephone service, see the instructions for setting up the printer to fax while behind a PBX.
VERIFY DIAL TONE
Place a test call to the telephone number to which you want to send a fax to make sure that it is working
correctly.
If the telephone line is being used by another device, wait until the other device is finished before sending a
fax.
If you are using the On Hook Dial feature, turn up the volume to verify a dial tone.
DISCONNECT OTHER EQUIPMENT TEMPORARILY
To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering
machines, computers with modems, or telephone line splitters.
CHECK FOR PAPER JAMS
Check for and clear any paper jams.
DISABLE CALL WAITING TEMPORARILY
Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your telephone
company to obtain the keypad sequence for temporarily disabling Call Waiting.
DO YOU HAVE VOICE MAIL SERVICE?
Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice
Mail and the printer to answer calls:
See the instructions for setting the distinctive ring. Setting selections include single ring, double ring, triple
ring, and any ring.
Consider adding a second telephone line for the printer.
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							CHECK COUNTRY CODE
Make sure the country code has been set for the country or region where you are operating the printer:
1From the printer control panel, press .
2Press the arrow buttons until Device Setup appears, and then press .
3Press the arrow buttons until Country appears, and then press .
Check the country or region on the display.
4If the country or region name is incorrect, press the arrow buttons until the country or region where you are
operating the printer appears, and then press 
.
IS YOUR PRINTER MEMORY FULL?
1Dial the receiving number.
2Scan the original document one page at a time.
Can send but not receive faxes
These are possible causes and solutions. Try one or more of the following:
LOAD PAPER
Load paper to print any faxes that have been stored in the printer.
MAKE SURE THAT AUTO ANSWER IS ON
If the Auto Answer light is on:
The printer will answer after the preset number of telephone rings.
If you are using a distinctive ring, see the instructions for setting a distinctive ring for the printer.
1From the printer control panel, press .
2Press the arrow buttons until Fax Setup appears, and then press .
3Press the arrow buttons until Ringing and Answering appears, and then press .
4Press  again.
Check to see if Auto Answer is set to On.
5If Auto Answer is not selected, press the arrow buttons until On appears, and then press  to save the setting.
CHECK INK
Check the ink levels, and install a new cartridge if necessary.
CHECK WHETHER FAX FORWARDING IS SELECTED
1From the printer control panel, press .
2Press the arrow buttons until Fax Setup appears, and then press .
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							3Press the arrow buttons until Ringing and Answering appears, and then press .
4Press the arrow buttons until Fax Forward appears, and then press .
Check to see if Fax Forward is set to Forward or Print & Forward.
5If fax forward is set to on, press the arrow buttons until Off appears, and then press .
Can receive but not send faxes
These are possible solutions. Try one or more of the following:
CHECK MODE SELECTION
To make sure that the printer is set for faxing, check to see if the  light is on.
If the 
 light is not on, press  on the printer control panel.
CHECK DOCUMENT PLACEMENT
Load the original document faceup into the Automatic Document Feeder (ADF) or facedown on the scanner glass.
CHECK THE DIAL PREFIX SETTING
1From the printer control panel, press .
2Press the arrow buttons until Fax Setup appears, and then press .
3Press the arrow buttons until Dialing and Sending appears, and then press .
4Press the arrow buttons until Dial Prefix appears, and then press .
5To change the setting, press the arrow buttons until the prefix that you want appears, and then press .
6If you have not yet created a setting for the dialing prefix:
aPress the arrow buttons until Create appears, and then press .
bUsing the keypad, enter the prefix to be dialed before each telephone number, and then press  to save
the setting.
CHECK SPEED DIAL NUMBER
Check to make sure Speed Dial has been programmed for the number that you want to dial. For more
information, see the instructions for setting up Speed Dial.
As an alternative, dial the telephone number manually.
MAKE SURE THE PRINTER DETECTS DIAL TONE
See the instructions for sending a fax while listening to a call (on hook dial).
Check the Dial Method setting:
1Listen for a dial tone. If you hear a dial tone but the printer hangs up without dialing, this means it did not
recognize the dial tone.
2From the printer control panel, press .
3Press the arrow buttons until Fax Setup appears, and then press .
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							4Press the arrow buttons until Dialing and Sending appears, and then press .
5Press the arrow buttons until Dial Method appears, and then press .
6Press the arrow buttons until Behind PBX appears, and then press  to save the setting.
Printer receives a blank fax
These are possible causes and solutions. Try one or more of the following:
CHECK ORIGINAL DOCUMENT
Ask the sender to verify the original document was loaded correctly.
CHECK INK
Check the ink levels, and install a new print cartridge if necessary.
CHECK CARTRIDGES
1Remove the print cartridges.
2Make sure the sticker and tape have been removed.
12
3Reinsert the print cartridges.
Received fax has poor print quality
These are possible solutions. Try one or more of the following:
REVIEW CHECKLIST FOR SENDER
Check that the quality of the original document is satisfactory.
Resend the fax. There may have been a problem with the quality of the telephone line connection.
Increase the fax scan resolution.
CHECK INK
Check the ink levels, and install a new print cartridge if necessary.
DECREASE THE TRANSMISSION SPEED
1From the printer control panel, press .
2Press the arrow buttons until Fax Setup appears, and then press .
3Press the arrow buttons until Dialing and Sending appears, and then press .
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							4Press the arrow buttons until Max Send Speed appears, and then press .
5Press the arrow buttons to select a lower transmission speed, and then press .
6Resend the fax.
7If the problem persists, repeat step 1 through step 5 to resend the fax at successively lower transmission speeds.
Note: 2400 bps is the lowest transmission speed.
Notes:
The lower the transmission speed, the longer it will take your fax to print.
This solution will reduce the speed for future faxes until you reset the transmission speed.
Caller ID information is not displayed
C
ALLER ID PATTERN MAY NOT BE SET CORRECTLY
The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Depending on the country
or region you live in and the telecommunications company you subscribe to, you may need to switch the pattern
for the printer to display Caller ID information. For more information, see the instructions for setting up Caller ID.
Fax Error
The fax machines have stopped communicating.
Resend the fax. There may have been a problem with the quality of the telephone line connection.
Fax Mode Unsupported
The fax machine of the recipient does not support legal-size paper, color, or the resolution of the fax you are sending.
These are possible solutions. Try one or more of the following:
REFORMAT THE DOCUMENT ON LETTER-SIZE PAPER
LOWER THE SCAN RESOLUTION
1From the printer control panel, press .
2Press until Quality appears.
3Press the arrow buttons until a lower quality appears, and then press .
ENABLE AUTO FAX CONVERSION
1From the printer control panel, press .
2Press the arrow buttons until Fax Setup appears, and then press .
3Press the arrow buttons until Dialing and Sending appears, and then press .
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							4Press the arrow buttons until Auto Fax Convert appears, and then press .
5If auto fax conversion is not set to on, press the arrow buttons until On appears, and then press .
Remote Fax Error
These are possible solutions. Try one or more of the following:
CHECK THE PHONE LINE
Resend the fax. There may have been a problem with the quality of the telephone line connection.
DECREASE THE TRANSMISSION SPEED
1From the printer control panel, press .
2Press the arrow buttons until Fax Setup appears, and then press .
3Press the arrow buttons until Dialing and Sending appears, and then press .
4Press the arrow buttons until Max Send Speed appears, and then press .
5Press the arrow buttons to select a lower transmission speed, and then press .
6Resend the fax.
7If the problem persists, repeat step 1 through step 5 to resend the fax at successively lower transmission speeds.
Note: 2400 bps is the lowest transmission speed.
Notes:
The lower the transmission speed, the longer it will take your fax to print.
This solution will reduce the speed for future faxes until you reset the transmission speed.
Phone Line Busy
These are possible causes and solutions. Try one or more of the following:
CHANGE REDIAL SETTINGS
The printer automatically redials three times at two-minute intervals. You can change the default settings to redial
up to five times at intervals up to eight minutes.
To change the redial settings:
1From the printer control panel, press .
2Press the arrow buttons until Dialing and Sending appears, and then press .
3To change the number of times the printer will redial:
aPress the arrow buttons until Redial Attempts appears, and then press .
bPress the arrow buttons until the setting that you want appears, and then press .
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