Lexmark X5650 User Manual

							Troubleshooting
Using the printer troubleshooting software
(Windows only)
The Lexmark Service Center provides step-by-step troubleshooting help and contains links to printer maintenance
tasks and customer support.
To open the Lexmark Service Center, use one of these methods:
Method 1Method 2
If it appears on an error message dialog, click the For
additional assistance, use the Lexmark Service
Center link.1Do one of the following:
In Windows Vista, click .
In Windows XP and earlier, click Start.
2Click All Programs or Programs, and then select the
printer program folder from the list.
3Select Lexmark Service Center.
Setup troubleshooting
Incorrect language appears on the display
These are possible solutions. Try one of the following:
CHANGE THE LANGUAGE SELECTION DURING INITIAL SETUP
During initial setup, and every time you reset the printer to factory default settings, you will be asked to select a
language.
To select a language, press the arrow buttons until the language that you want appears on the display, and then
press 
.
SELECT A DIFFERENT LANGUAGE AFTER INITIAL SETUP
In case the wrong language was set during initial setup, you can still change the language settings of the printer.
1From the printer control panel, press .
2Press the right arrow button, and then press .
3Press  again.
4Press the arrow buttons until the language that you want appears on the display, and then press .
5If you are sure, press the right arrow button, and then press  to change the language.
Troubleshooting
121
Downloaded From ManualsPrinter.com Manuals 
						

							Power button is not lit
These are possible solutions. Try one or more of the following:
PRESS POWER BUTTON
Make sure the printer is on by pressing  .
DISCONNECT AND RECONNECT THE POWER CORD
1Disconnect the power cord from the wall outlet, and then from the printer.
2Plug the cord all the way into the power supply on the printer.
1
2
3Plug the cord into an electrical outlet that other electrical devices have been using.
4If the  light is not on, press .
Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as
a printer option when sending a print job, you can try uninstalling and reinstalling the software.
These are some other possible solutions. Try one or more of the following:
MAKE SURE YOUR OPERATING SYSTEM IS SUPPORTED
The following operating systems are supported: Windows Vista, Windows XP, Windows 2000 with Service Pack 3
or later, and Mac OS X versions 10.5, 10.4 and 10.3.
CHECK THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON THE
PRINTER
 BOX
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the 
 USB symbol.
Troubleshooting
122
Downloaded From ManualsPrinter.com Manuals 
						

							RECONNECT THE POWER SUPPLY
1Press  to turn the printer off.
2Disconnect the power cord from the wall outlet.
3Gently remove the power supply from the printer.
4Reconnect the power supply to the printer.
5Plug the power cord into the wall outlet.
6Press  to turn the printer on.
TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS
1Close all open programs.
2Disable any security programs.
3Do one of the following:
In Windows Vista, click .
In Windows XP and earlier, click Start.
4Click Computer or My Computer.
5Double-click the CD or DVD drive icon.
6If necessary, double-click setup.exe.
7Follow the instructions on the computer screen to install the software.
8When the installation is completed, enable the security software again.
Page does not print
These are possible solutions. Try one or more of the following:
CHECK MESSAGES
If an error message appears, then resolve the error before trying to print again.
CHECK POWER
If the  light is not on, then make sure that the power cord is properly connected to the printer and plugged into
a known working electrical outlet that other electrical devices have been using.
REMOVE AND THEN RELOAD PAPER
CHECK INK
Check the ink levels, and then install new print cartridges if necessary.
Troubleshooting
123
Downloaded From ManualsPrinter.com Manuals 
						

							CHECK CARTRIDGES
1Remove the print cartridges.
2Make sure the sticker and tape have been removed.
12
12
3Reinsert the cartridges.
CHECK PRINTER DEFAULT AND PAUSE SETTINGS
Using Windows
1
Do one of the following:
In Windows Vista
aClick .
bClick Control Panel.
cUnder Hardware and Sound, click Printer.
In Windows XP
aClick Start.
bClick Printers and Faxes.
In Windows 2000
aClick Start.
bClick Settings ΠPrinters.
2Double-click the printer.
3Click Printer.
Make sure no check mark appears next to Pause Printing.
If a check mark does not appear next to Set As Default Printer, then you must select the printer for each file
that you want to print.
Troubleshooting
124
Downloaded From ManualsPrinter.com Manuals 
						

							Using Macintosh
For Mac OS X version 10.5
1From the Finder desktop, click  ΠSystem Preferences ΠPrint & Fax.
2From the Default Printer pop-up menu, check if the printer is the default printer.
If the printer is not the default printer, then you must select the printer for each file that you want to print.
If you want to set the printer as the default printer, then select the printer from the Default Printer pop-up
menu.
3Click Open Print Queue.
The print queue dialog appears.
Make sure that the print job is not on hold. If the print job is on hold:
If you want to resume a particular print job, choose the document name, and then click Resume.
If you want to resume all print jobs in the queue, then click Resume Printer.
For Mac OS X version 10.4 and earlier
1From the Finder desktop, click Go ΠUtilities ΠPrint Center or Printer Setup Utility.
The Printer List dialog appears.
2Double-click the printer.
The print queue dialog appears.
Make sure that the print job is not on hold.
If the print job is on hold:
–If you want to resume a particular print job, choose the document name, and then click Resume.
–If you want to resume all print jobs in the queue, then click Start Jobs.
If the printer is not in bold, then it is not the default printer. You must select the printer for each file that
you want to print.
If you want to set the printer as the default printer:
aGo back to the Printer List dialog, and then select the printer.
bClick Make Default.
DISCONNECT AND RECONNECT POWER SUPPLY
1Press  to turn off the printer.
2Disconnect the power cord from the wall outlet.
3Remove the power supply from the printer.
4Reconnect the power supply to the printer.
5Plug the power cord into the wall outlet.
6Press  to turn on the printer.
Troubleshooting
125
Downloaded From ManualsPrinter.com Manuals 
						

							REMOVE AND REINSTALL THE SOFTWARE
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, then try uninstalling and reinstalling the software.
Solving printer power problems
The printer and the computer cannot exchange data.
These are possible solutions. Try one or more of the following:
MAKE SURE THE PRINTER POWER SUPPLY IS ATTACHED CORRECTLY
1Press  to turn the printer off.
2Disconnect the power cord from the wall outlet.
3Remove the power supply from the printer.
4Reconnect the power supply to the printer.
5Plug the power cord into the wall outlet.
6Press  to turn the printer on.
MAKE SURE THE PRINTER IS NOT IN SLEEP MODE
If the power light is blinking on and off slowly, then the printer is in sleep mode.
1Unplug the power cord from the wall outlet.
2Wait ten seconds, and then insert the power cord into the wall outlet.
3Press  to turn the printer on.
Removing and reinstalling the software
If the printer is not functioning properly, or if a communications error message appears when you try to use the
printer, then you may need to remove and reinstall the printer software.
Using Windows
1Do one of the following:
In Windows Vista, click .
In Windows XP and earlier, click Start.
2Click All Programs or Programs, and then select the printer program folder from the list.
3Select Uninstall.
4Follow the instructions on the computer screen to remove the printer software.
5Restart the computer before reinstalling the printer software.
6Click Cancel on all New Hardware Found screens.
7Insert the installation CD, and then follow the instructions on the computer screen to reinstall the software.
If the install screen does not appear automatically after you restart your computer, do one of the following:
Troubleshooting
126
Downloaded From ManualsPrinter.com Manuals 
						

							In Windows Vista
a
Click .
bIn the Start Search box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
In Windows XP and earlier
a
Click Start.
bClick Run.
cType D:\setup.exe, where D is the letter of your CD or DVD drive.
Using Macintosh
1Close all open software applications.
2From the Finder desktop, double-click the printer folder.
3Double-click the Uninstaller icon.
4Follow the instructions on the computer screen to remove the printer software.
5Restart the computer before reinstalling the printer software.
6Insert the installation CD, and then follow the instructions on the computer screen to reinstall the software.
If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.
1In all countries or regions except the United States, select your country or region.
2Click the links for drivers or downloads.
3Select your printer family.
4Select your printer model.
5Select your operating system.
6Select the file that you want to download, and then follow the instructions on the computer screen.
Enabling the USB port in Windows
To confirm that the USB port is enabled on the computer:
1Do one of the following:
In Windows Vista
aClick  ΠControl Panel.
bClick System and Maintenance ΠSystem.
cClick Device Manager.
In Windows XP
aClick Start.
bClick Control Panel ΠPerformance and Maintenance ΠSystem.
cFrom the Hardware tab, click Device Manager.
Troubleshooting
127
Downloaded From ManualsPrinter.com Manuals 
						

							In Windows 2000
aClick Start.
bClick Settings ΠControl Panel ΠSystem.
cFrom the Hardware tab, click Device Manager.
2Click the plus sign (+) beside Universal Serial Bus Controller.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.
Wireless troubleshooting
Wireless troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:
•The power supply is connected to the printer, and  is on.
•Your SSID is correct.
Print a network setup page to verify the SSID the printer is using.
If you are not sure if your SSID is correct, run the wireless setup again.
•Your WEP key or WPA passphrase is correct (if your network is secure).
Log into the wireless access point (wireless router) and check the security settings.
A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2 share the
same security key.
If you are not sure if your security information is correct, run the wireless setup again.
•The wireless network is working properly.
Try accessing other computers on your wireless network.
If your network has Internet access, try connecting to the Internet over a wireless connection.
•The printer is within the range of the wireless network.
For most networks, the printer should be within 100 feet (30 meters) of the wireless access point (wireless router).
•The Wi-Fi indicator light is lit.
•The printer driver is installed on the computer from which you are performing a task.
•The correct printer port is selected.
•The computer and printer are both connected to the same wireless network.
•The printer is located away from obstacles or electronic devices that could interfere with the wireless signal.
Make sure the printer and wireless access point are not separated by poles, walls, or support columns containing
metal or concrete.
Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security
system cameras, other wireless networks, and some Bluetooth devices.
Troubleshooting
128
Downloaded From ManualsPrinter.com Manuals 
						

							Printing a network setup page
A network setup page lists the configuration settings of the printer, including the IP address and MAC address of the
printer. You can print a network setup page only if your printer has an internal wireless print server.
1Load plain paper.
2From the printer control panel, press .
3Press the arrow buttons until Network Setup appears, and then press .
Print Setup Page appears on the display.
4Press .
5Press  again.
The network setup page prints.
Wireless configuration does not continue after the USB cable is
attached
Check the USB cable
If the configuration software does not allow you to continue configuring your printer wirelessly after you attach the
USB cable, there may be a problem with the cable. Try one or more of the following:
Make sure that the USB cable is not damaged. If there is any visible damage to the USB cable, try using a new one.
Attach the cable directly to the computer and the printer. Hubs, switch boxes, and docking stations can sometimes
interfere with the USB connection.
Make sure the USB cable is correctly attached.
1Attach the large, rectangular connector to any USB port on your computer. USB ports may be on the front or
the back of the computer, and may be horizontal or vertical.
Troubleshooting
129
Downloaded From ManualsPrinter.com Manuals 
						

							2Attach the small, square connector to the printer.
Why isnt my printer in this list?
When you are attempting to set up a wireless printer on another computer, the printer may not appear in the list of
printers available on your network. If this happens, check the following:
MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS
NETWORK
The printer may not be on the same wireless network as the computer. The SSID of the printer must match the
SSID of the computer, if the computer is already connected to the wireless network.
1Obtain the SSID of the network that the computer is connected to.
aType the IP address of your wireless access point (wireless router) into the address field of your Web browser.
If you do not know the IP address of the wireless access point:
1Do one of the following:
In Windows Vista
a
Click .
bClick All Programs ΠAccessories.
cClick Command Prompt.
In Windows XP and earlier
a
Click Start.
bClick All Programs or Programs ΠAccessories ΠCommand Prompt.
2Type ipconfig.
3Press Enter.
The “Default Gateway” entry is typically the wireless access point .
The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.
bType the user name and password of the router when prompted.
cClick OK.
Troubleshooting
130
Downloaded From ManualsPrinter.com Manuals