Lexmark X5650 User Manual

							dOn the main page, click Wireless or any other selection where settings are stored. The SSID will be displayed.
eWrite down the SSID.
Note: Make sure you copy it exactly, including any capital letters.
2Print the printer network setup page.
In the Wireless section, look for SSID.
3Compare the SSID of the computer and SSID of the printer.
If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.
If the SSIDs are not the same, then run the Lexmark Wireless Setup Utility again to set up the printer on the
wireless network used by the computer.
MAKE SURE THAT THE COMPUTER IS NOT CONNECTED TO A VIRTUAL PRIVATE NETWORK (VPN)
Most Virtual Private Networks allow computers to communicate with only the VPN and no other network at the
same time. Disconnect from the VPN before installing the driver on the computer or before running the wireless
setup on the computer.
To check if the computer is currently connected to a VPN, open your VPN Client software and check your VPN
connections. If you do not have a VPN Client software installed, check the connections manually using the Windows
VPN Client.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns.
Cannot print over wireless network
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, you can try uninstalling and reinstalling the software.
These are possible solutions. Try one or more of the following:
MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS
ROUTER
)
See if you have access to the Internet by opening your Web browser and accessing any site.
If there are other computers or resources on your wireless network, check to see if you can access them from
your computer.
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER
Although the possible distance between devices in 802.11b or 802.11g networks is 300 feet, the maximum range
for optimal performance is generally 100–150 feet.
MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE
There may be temporary interference from other devices such as microwave ovens or other appliances, cordless
phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to
these devices.
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							CHECK WHETHER THE PRINTER IS ON THE SAME WIRELESS NETWORK AS THE COMPUTER
Print a network setup page. Refer to the documentation that came with your printer for details on printing a network
setup page.
Make sure the SSID the printer is using matches the wireless network SSID. If you are not sure how to find the
network SSID, use one of the following:
Using Windows
1
Type the IP address of the wireless access point in the address field of your Web browser.
If you do not know the IP address of the wireless access point:
aDo one of the following:
In Windows Vista
1Click .
2Click All Programs ΠAccessories.
3Click Command Prompt.
In Windows XP and earlier
1Click Start.
2Click All Programs or Programs ΠAccessories ΠCommand Prompt.
bType ipconfig.
cPress Enter.
The “Default Gateway” entry is typically the wireless access point.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100. Your IP
address might also start with the numbers 10 or 169. This is determined by your operating system or
wireless network software.
2Type your user name and password for the wireless access point when prompted.
3Click OK.
4On the main page, click Wireless or another selection where settings are stored. The SSID appears.
5Write down the SSID, security type, and the WEP key/WPA passphrase (if shown).
Note: Make sure you copy the network information down exactly, including any capital letters.
6Store the SSID and the WEP key or WPA passphrase in a safe place for future reference.
Using Macintosh with an AirPort base station
In Mac OS X version 10.5
1From the menu bar, click  ΠSystem Preferences.
2Click Network.
3Click AirPort.
The SSID of the network the computer is connected to is displayed in the Network Name pop-up menu.
4Write down the SSID.
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							In Mac OS X version 10.4 and earlier
1From the menu bar, click Go ΠApplications.
2From the Applications folder, double-click Internet Connect.
3From the toolbar, click AirPort.
The SSID of the network the computer is connected to is displayed in the Network pop-up menu.
4Write down the SSID.
Using Macintosh with a wireless access point
1
Type the IP address of the wireless access point in the address field of your Web browser and continue to Step
2.
If you do not know the IP address of the wireless access point, then do the following:
In Mac OS X version 10.5
aFrom the menu bar, click  ΠSystem Preferences.
bClick Network.
cClick AirPort.
dClick Advanced.
eClick TCP/IP.
The “Router” entry is typically the wireless access point.
In Mac OS X version 10.4 and earlier
aFrom the menu bar, click  ΠSystem Preferences.
bClick Network.
cFrom the Show pop-up menu, select Airport.
dClick TCP/IP.
The “Router” entry is typically the wireless access point.
2Type your user name and password when prompted.
3Click OK.
4On the main page, click Wireless or another selection where settings are stored. The SSID will be displayed.
5Write down the SSID, security type and the WEP key/WPA passphrase (if shown).
Notes:
Make sure you copy the network information down exactly, including any capital letters.
Store the SSID and the WEP key or WPA passphrase in a safe place for future reference.
CHECK YOUR WEP KEY OR WPA PASSPHRASE
If your wireless access point is using Wireless Equivalent Privacy (WEP) security, the WEP key should be:
Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9.
or
Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII
characters in a WEP key are case-sensitive.
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							If your wireless access point is using Wi-Fi Protected Access (WPA) security the WPA passphrase should be:
From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9.
Note: If you do not know this information, see the documentation that came with the wireless network, or contact
the person who set up your wireless network.
DISCONNECT FROM VPN SESSION
When you are connected to another network through a VPN connection, you will not be able to access the printer
over your wireless network. End your VPN session and try printing again.
CHECK YOUR ADVANCED SECURITY SETTINGS
If you are using MAC address filtering to limit access to your wireless network, you must add the printer MAC
address to the list of addresses allowed to connect to the wireless access point.
If you set the wireless access point to issue a limited number of IP addresses, you must change this so that the
printer can be added.
Note: If you do not know how to make these changes, see the documentation that came with the wireless network,
or contact the person who set up your wireless network.
Cannot print and there is a firewall on the computer
Third-party (non-Microsoft) firewalls can interfere with wireless printing. If the printer and computer are configured
correctly, and the wireless network is working, but the printer will not print wirelessly, a firewall could be the problem.
If there is a firewall (other than the Windows firewall) on the computer, try one or more of the following:
Update the firewall using the most recent update available from the manufacturer. Refer to the documentation
that came with your firewall for instructions on how to do this.
If programs request firewall access when you install the printer or try to print, make sure you allow those programs
to run.
Temporarily disable the firewall and install the wireless printer on the computer. Re-enable the firewall when you
have completed the wireless installation.
Wi-Fi indicator light is not lit
C
HECK POWER
Make sure the  light is on.
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							Wi-Fi indicator light is green but the printer does not print
(Windows only)
If you have completed the configuration for wireless printing and all of the settings appear to be correct, but the
printer does not print, try one or more of the following:
ALLOW THE WIRELESS INSTALLATION TO COMPLETE
Do not attempt to print, remove the installation CD, or detach the installation cable until you see the Wireless
Setup Successful screen.
ENABLE THE PRINTER
Confirm that the printer is enabled.
1Do one of the following:
In Windows Vista
a
Click .
bClick Control Panel.
cUnder Hardware and Sound, click Printer.
In Windows XP
a
Click Start.
bClick Printers and Faxes.
In Windows 2000
a
Click Start.
bClick Settings ΠPrinters.
2Right-click the new printer. From the menu, select Use Printer Online.
3Close the Printers or Printers and Faxes window and try printing again.
SELECT THE WIRELESS PRINTER
You may need to select the wireless printer from your computer to use the printer wirelessly.
1Do one of the following:
In Windows Vista
a
Click .
bClick Control Panel.
cUnder Hardware and Sound, click Printer.
In Windows XP
a
Click Start.
bClick Printers and Faxes.
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							In Windows 2000
a
Click Start.
bClick Settings ΠPrinters.
2Right-click the printer named Lexmark XXXX Series (Network), where XXXX is the model number of your
printer.
3Select Use Printer Online from the menu.
4Close the Printers or Printers and Faxes window and try printing again.
SELECT THE WIRELESS PORT
If you have previously set up your printer as a locally attached printer, you may need to select the wireless printer
to use the printer wirelessly.
1Do one of the following:
In Windows Vista
a
Click .
bClick Control Panel.
cUnder Hardware and Sound, click Printer.
In Windows XP
a
Click Start.
bClick Printers and Faxes.
In Windows 2000
a
Click Start.
bClick Settings ΠPrinters.
2Right-click the printer, and then select Properties from the menu.
3Click the Ports tab.
4Locate the selected port. The selected port has a check beside it in the Port column.
5If the Description column of the selected port indicates that it is a USB port, scroll through the list and select
the port with Printer Port in the Description column.
6Click OK, and then try to print again.
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							Wi-Fi indicator light is blinking orange during installation (Windows
only)
When the Wi-Fi indicator light is blinking orange, it indicates that the printer has been set up for wireless networking
but cannot connect to the network for which it has been configured. The printer may be unable to join the network
because of interference, its distance from the wireless access point (wireless router), or until its settings are changed.
These are possible solutions. Try one or more of the following:
MAKE SURE THE ACCESS POINT IS ON
Check the access point and, if necessary, turn it on.
MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE
There may be temporary interference from other devices such as microwave ovens or other appliances, cordless
phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to
these devices.
TRY ADJUSTING EXTERNAL ANTENNAS
Antennas usually work best if they are pointing straight up. You may find that reception improves if you experiment
with different angles for the printer and/or wireless access point antennas.
MOVE YOUR PRINTER
Move the printer closer to the access point. Although the possible distance between devices in 802.11b or 802.11g
networks is 300 feet, the maximum range for optimal performance is generally 100–150 feet.
You can find the signal strength of the network on the network setup page.
CHECK SECURITY KEYS
If you are using WEP security
A valid WEP key is:
Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.
If you are using WPA security
A valid WPA passphrase is:
From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9.
If your wireless network is not using security, then you will not have a security key. Using a wireless network with
no security is not recommended because it can allow intruders to use your network resources without your consent.
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							CHECK MAC ADDRESS
If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC
address filter list. This will allow the printer to operate on the network. For more information, see “How do I find
the MAC address?” on page 62.
PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING
1If you do not already know it, find the IP address of the access point.
aDo one of the following:
In Windows Vista
1
Click .
2Click All Programs ΠAccessories.
3Click Command Prompt.
In Windows XP and earlier
1
Click Start.
2Click All Programs or Programs ΠAccessories ΠCommand Prompt.
bType ipconfig.
cPress Enter.
The “Default Gateway” entry is typically the access point.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100. Your IP
address might also start with the numbers 10 or 169. This is determined by your operating system or
wireless network software.
2Ping the access point.
aDo one of the following:
In Windows Vista
1
Click .
2Click All Programs ΠAccessories.
3Click Command Prompt.
In Windows XP and earlier
1
Click Start.
2Click All Programs or Programs ΠAccessories ΠCommand Prompt.
bType ping followed by a space and the IP address of the wireless access point. For example:
ping 192.168.0.100
cPress Enter.
3Check to see whether the access point responds:
If the access point responds, you will see several lines appear that start with “Reply from.”
It is possible that the printer did not connect to the wireless network. Turn off and then restart the printer
to try to connect again.
If the access point does not respond, it will take several seconds and then you will see “Request timed out.”
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							Try the following:
aDo one of the following:
In Windows Vista
1
Click .
2Click Control Panel.
3Click Network and Internet.
4Click Network and Sharing Center.
In Windows XP and earlier
1
Click Start.
2Click Control Panel.
3Click Network Connection.
bSelect the appropriate connection from the ones shown.
Note: If the computer is connected to the access point by an Ethernet cable, the connection may
not include the word “wireless” in its name.
cRight-click the connection, and then click Repair.
RUN THE WIRELESS SETUP AGAIN
If your wireless settings have changed, you must run the printer wireless setup again. Some reasons your settings
may have changed include your having manually changed your WEP or WPA keys, channel, or other network
settings; or the access point having been reset to factory defaults.
Running the wireless setup again can also resolve issues due to misconfigurations that occurred when configuring
the printer for wireless access.
Notes:
If you change network settings, change them on all the network devices before changing them for the access
point.
If you have already changed the wireless network settings on your access point, then you must change the
settings on all the other network devices before you can see them on the network.
1Do one of the following:
In Windows Vista, click .
In Windows XP and earlier, click Start.
2Click All Programs or Programs, and then select the printer program folder from the list.
3Click Tools ΠLexmark Wireless Setup Utility.
Note: You may be prompted to connect the printer to the computer again using the installation cable as part
of the setup process.
4Follow the instructions on the computer screen.
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							Wi-Fi indicator light is blinking orange during installation
(Macintosh only)
When the Wi-Fi indicator light is blinking orange, it indicates that the printer has been set up for wireless networking
but cannot connect to the network for which it has been configured. The printer may be unable to join the network
because of interference, its distance from the wireless access point (wireless router), or until its settings are changed.
These are possible solutions. Try one or more of the following:
MAKE SURE THE WIRELESS ACCESS POINT IS ON
Check the wireless access point and, if necessary, turn it on.
MOVE YOUR WIRELESS ACCESS POINT TO MINIMIZE INTERFERENCE
There may be temporary interference from other devices such as microwave ovens or other appliances, cordless
phones, baby monitors, and security system cameras. Make sure the wireless access point is not positioned too
closely to these devices.
TRY ADJUSTING EXTERNAL ANTENNAS
Antennas usually work best if they are pointing straight up. You may find that reception improves if you experiment
with different angles for the printer and/or wireless access point antennas.
MOVE YOUR PRINTER
Move the printer closer to the wireless access point. Although the possible distance between devices in 802.11b
or 802.11g networks is 300 feet, the effective range for optimal performance is generally 100–150 feet.
You can find the signal strength of the network on the network setup page.
CHECK SECURITY KEYS
If you are using WEP security
A valid WEP key is:
Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.
If you are using WPA security
A valid WPA passphrase is:
From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9.
If your wireless network is not using security, then you will not have a WEP key or WPA passphrase. Using a wireless
network with no security is not recommended because it can allow intruders to use your network resources without
your consent.
Troubleshooting
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