Lexmark X342n User Manual

Troubleshooting
71
10
Troubleshooting
Setup troubleshooting on page 72
Jams and misfeeds troubleshooting on page 75
Print and copy troubleshooting on page 84
Print quality troubleshooting on page 85
Scan troubleshooting on page 88
Fax troubleshooting on page 89
Error messages troubleshooting on page 91
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Setup troubleshooting
72
Setup troubleshooting
SymptomSolution
Incorrect language appears on 
the display.1Press Menu.
2Press  or  repeatedly until MACHINE SETUP appears on the display.
3Press .
4Press   or   repeatedly until Language appears on the display.
5Press .
6Press   or   repeatedly until the language you want appears on the 
display.
7Press .
8Press Back repeatedly to return to the Ready prompt.
Display is not lit.1Turn off the MFP.
2Disconnect the power supply cord from the wall outlet, and...

Setup troubleshooting
73
Unable to connect over a 
networkMake sure you are using the correct cable, that it is securely connected, and 
the network options are properly configured.
For more information, see Setting the network options (X342n only).
Note:Connecting over a network is only available on the X342n.
SymptomSolution
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Setup troubleshooting
74
Removing and reinstalling the drivers software 
If the software is not functioning properly or a communications error message appears, you may 
need to remove and then reinstall the drivers software. If the problems persist, follow these steps: 
Note:Before reinstalling, shut down and restart the computer. 
1Disconnect the USB cable from the computer.
2From the desktop, click StartÆ ProgramsÆ LexmarkÆ Lexmark Software Uninstall. 
3Follow the instructions on the computer screen to...

Jams and misfeeds troubleshooting
75
Jams and misfeeds troubleshooting
Follow these tips to help prevent document and paper jams. 
Use only recommended print materials.
Do not mix paper types in the paper tray.
Do not use creased, damp, or curled paper.
Flex, fan, and straighten the paper before loading. 
Make sure the adjustable paper guides are positioned correctly.
Make sure the recommended print side has the correct orientation when loading paper in the 
paper tray and the manual feeder.
Do...

Jams and misfeeds troubleshooting
76
Clearing a paper jam
Use the following table to locate and clear the paper jam.
Note:To avoid tearing the paper, pull the paper out gently and slowly.
Note:xx represents numbers specific to the jam.
MessageLocation of jamGo to...
200.xx Paper JamMFP input sensor200/201 Paper Jam on page 77
201.xx Paper JamBetween MFP input and 
exit sensors
202.xx Paper JamPaper exit sensor202 Paper Jam on page 80
241.xx Paper JamTr a y  1241/242 Paper Jam on page 81
242.xx Paper...

Jams and misfeeds troubleshooting
77
200/201 Paper Jam
CAUTION:The fuser area is hot. Avoid contact with the fuser area to prevent burns.
1Press the access button on the left side of the MFP, and open the front cover.
2Pull on the handle to remove the print cartridge assembly.
Warning:Do not leave the print cartridge assembly exposed to direct light for an extended 
period of time. Extended light exposure can cause print quality problems.
1
2
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Jams and misfeeds troubleshooting
78 3
Remove the jammed paper by gently pulling it straight out.
4Reinsert the print cartridge assembly.
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Jams and misfeeds troubleshooting
79 5
Close the front cover.
6Press Start to resume printing.
Note:If you receive a 200.20 paper jam at the start of a print job, verify that the media 
settings match the acutal media size.
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Jams and misfeeds troubleshooting
80
202 Paper Jam
CAUTION:The fuser area is hot. Avoid contact with the fuser area to prevent burns.
1Open the rear cover.
2Remove the jammed paper by gently pulling it straight out. 
3Close the rear cover.
4Press Start to resume printing.
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