Lexmark X342n User Manual

							Troubleshooting
71
10
Troubleshooting
Setup troubleshooting on page 72
Jams and misfeeds troubleshooting on page 75
Print and copy troubleshooting on page 84
Print quality troubleshooting on page 85
Scan troubleshooting on page 88
Fax troubleshooting on page 89
Error messages troubleshooting on page 91
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							Setup troubleshooting
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Setup troubleshooting
SymptomSolution
Incorrect language appears on 
the display.1Press Menu.
2Press  or  repeatedly until MACHINE SETUP appears on the display.
3Press .
4Press   or   repeatedly until Language appears on the display.
5Press .
6Press   or   repeatedly until the language you want appears on the 
display.
7Press .
8Press Back repeatedly to return to the Ready prompt.
Display is not lit.1Turn off the MFP.
2Disconnect the power supply cord from the wall outlet, and then from the 
MFP. 
3Plug the cord all the way into the MFP. 
4Plug the cord into an electrical outlet that other electrical devices have 
been using. 
5Turn on the MFP. 
Software will not install. If the software does not launch automatically when you insert the CD: 
1Close all open software applications. 
2Temporarily disable any anti–virus programs. 
3Double–click the My Computer icon. 
For Windows XP, click Start to access the My Computer icon. 
4Double–click the CD–ROM drive icon. 
5If necessary, double–click setup.exe. 
6Follow the instructions on the computer screen to install the software. 
Note:After installing the software, be sure to re–enable your anti–virus 
software. 
1Remove the software CD. 
2Turn off the computer. 
3Restart the computer. 
4When the desktop appears, reinsert the software CD. 
5Follow the instructions on the computer screen. 
If the MFP is connected to the computer through another device: 
1Disconnect the USB cable from any other device such as a USB hub or 
switch box. 
2Directly connect the cable to the MFP and the computer.
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							Setup troubleshooting
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Unable to connect over a 
networkMake sure you are using the correct cable, that it is securely connected, and 
the network options are properly configured.
For more information, see Setting the network options (X342n only).
Note:Connecting over a network is only available on the X342n.
SymptomSolution
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							Setup troubleshooting
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Removing and reinstalling the drivers software 
If the software is not functioning properly or a communications error message appears, you may 
need to remove and then reinstall the drivers software. If the problems persist, follow these steps: 
Note:Before reinstalling, shut down and restart the computer. 
1Disconnect the USB cable from the computer.
2From the desktop, click StartÆ ProgramsÆ LexmarkÆ Lexmark Software Uninstall. 
3Follow the instructions on the computer screen to remove the software. 
4Restart the computer. 
5If any Add New Hardware screens appear, click Cancel. 
6Eject and reinsert the software CD. 
7Reconnect the USB cable to the computer.
If the software installation screen does not appear: 
1From the desktop, double-click My Computer. 
For Windows XP, click Start to access the My Computer icon. 
2Double-click the CD–ROM drive icon. If necessary, double-click setup.exe. 
3When the MFP software installation screen appears, click Install or Install Now. 
4Follow the instructions on the computer screen to complete the installation. 
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							Jams and misfeeds troubleshooting
75
Jams and misfeeds troubleshooting
Follow these tips to help prevent document and paper jams. 
Use only recommended print materials.
Do not mix paper types in the paper tray.
Do not use creased, damp, or curled paper.
Flex, fan, and straighten the paper before loading. 
Make sure the adjustable paper guides are positioned correctly.
Make sure the recommended print side has the correct orientation when loading paper in the 
paper tray and the manual feeder.
Do not overload the paper tray. The paper should be below the max fill line on the inside wall 
of the paper tray.
Do not remove the paper from the tray while printing.
SymptomSolution
Paper jam Clear the paper jam. See Clearing a paper jam on page 76.
Paper or specialty media
Misfeeds or skews
Multiple sheets stick 
together.Load a smaller amount of paper into the MFP. See Loading various paper 
types on page 33 for more information about maximum loading amounts for 
each paper type.
Use only new, unwrinkled paper.
Prepare the stack of paper for loading by flexing or fanning it back and forth. 
Straighten the edges on a level surface
Paper does not feed. Make sure paper is loaded correctly. For more information, see Loading 
paper and original documents on page 28.
Load a smaller amount of paper into the MFP. See Loading various paper 
types on page 33 for more information about maximum loading amounts for 
each paper type.
Paper stacks poorly in the 
front output slot.Extend the paper stop.
Do not let too much paper stack up in the front output slot.
Envelopes skew or fail to feed 
correctly.Insert a single envelope in the manual feeder, and make sure the guides are 
against both sides of the envelope.
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							Jams and misfeeds troubleshooting
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Clearing a paper jam
Use the following table to locate and clear the paper jam.
Note:To avoid tearing the paper, pull the paper out gently and slowly.
Note:xx represents numbers specific to the jam.
MessageLocation of jamGo to...
200.xx Paper JamMFP input sensor200/201 Paper Jam on page 77
201.xx Paper JamBetween MFP input and 
exit sensors
202.xx Paper JamPaper exit sensor202 Paper Jam on page 80
241.xx Paper JamTr a y  1241/242 Paper Jam on page 81
242.xx Paper JamTr a y  2
251.xx Paper JamManual Feeder251 Paper Jam on page 82
290 Scanner JamADF290/291/292 Scanner Jam on 
page 83
291 Scanner Jam
292 Scanner Jam
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							Jams and misfeeds troubleshooting
77
200/201 Paper Jam
CAUTION:The fuser area is hot. Avoid contact with the fuser area to prevent burns.
1Press the access button on the left side of the MFP, and open the front cover.
2Pull on the handle to remove the print cartridge assembly.
Warning:Do not leave the print cartridge assembly exposed to direct light for an extended 
period of time. Extended light exposure can cause print quality problems.
1
2
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							Jams and misfeeds troubleshooting
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Remove the jammed paper by gently pulling it straight out.
4Reinsert the print cartridge assembly.
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							Jams and misfeeds troubleshooting
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Close the front cover.
6Press Start to resume printing.
Note:If you receive a 200.20 paper jam at the start of a print job, verify that the media 
settings match the acutal media size.
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							Jams and misfeeds troubleshooting
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202 Paper Jam
CAUTION:The fuser area is hot. Avoid contact with the fuser area to prevent burns.
1Open the rear cover.
2Remove the jammed paper by gently pulling it straight out. 
3Close the rear cover.
4Press Start to resume printing.
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