Lexmark X342n User Manual
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Jams and misfeeds troubleshooting 81 241/242 Paper Jam 1Open the appropriate paper tray. Note: Open Tray 1 for 241 Paper Jam. Open Tray 2 for 242 Paper Jam. 242 Paper Jam will only occur when Tray 2 is installed. Tray 2 is optional and may be purchased separately. 2Remove the jammed paper by gently pulling it straight out. Downloaded From ManualsPrinter.com Manuals
Jams and misfeeds troubleshooting 82 3 Insert the paper tray. 4Press Start to resume printing. Note:If you receive a 241.18 paper jam at the start of a print job, verify that the media settings match the acutal media size. 251 Paper Jam 1Remove the jammed paper by gently pulling it straight out of the MFP. 2Press Start to resume printing. Downloaded From ManualsPrinter.com Manuals
Jams and misfeeds troubleshooting 83 290/291/292 Scanner Jam 1Open the ADF top cover. 2Remove the jammed paper by gently pulling it straight out. 3Close the ADF top cover, and then load the documents back into the ADF. Note:To prevent document jams, use the scanner glass rather than the ADF for thick, thin, or a mixed set of documents. 4Press Start to resume. Downloaded From ManualsPrinter.com Manuals
Print and copy troubleshooting 84 Print and copy troubleshooting ProblemSolution MFP does not print or respondSee Display is not lit. on page 72. Remove and reinstall the software. For more information, see on page 73. If you are scanning a document, wait until scanning is complete before using the MFP. Restart the computer. Make sure the MFP is set as the default printer. 1Click StartÆ SettingsÆ Printers and Faxes or Printers. or Click StartÆ Control PanelÆ Printers and Other HardwareÆ Printers and Faxes. 2Double–click the Lexmark X340/X340n/X342n icon. 3Click Printer, and make sure no check mark appears next to Pause Printing. 4Make sure a check mark appears next to Set As Default. Make sure the front cover is closed. Make sure the toner cartridge is installed correctly. For more information, see Installing a toner cartridge on page 62. Disconnect the USB cable, and then reconnect it. Print speed is slow. Close all applications not in use. Minimize the number and size of graphics and images in the document. If you are using the manual feeder, this is normal. Downloaded From ManualsPrinter.com Manuals
Print quality troubleshooting 85 Print quality troubleshooting ProblemSolution Light or faded print You may be able to temporarily extend the toner cartridge life by redistributing the toner. For more information, see Redistributing toner on page 63. Install a new toner cartridge. For more information, see Installing a toner cartridge on page 62. Only use new, dry paper. Make sure the front door is securely latched on both sides. For copies, adjust the darkness settings by pressing Darkness from the control panel. For prints, adjust the darkness settings from the control panel menu: 1From the control panel, press Menu. 2Press or repeatedly until MACHINE SETUP appears. 3Press . 4Press or repeatedly until Toner Dark appears. 5Press . 6Press or repeatedly to adjust the darkness settings. 7Press to save the settings. 8Press Back repeatedly to return to the Ready prompt. Toner specs Replace the toner cartridge. For more information, see Installing a toner cartridge on page 62. Clean the inside of the MFP. For more information, see Cleaning the inside of the MFP on page 68. Print irregularities Use only new, dry paper. You may be able to temporarily extend the toner cartridge life by redistributing the toner. For more information, see Redistributing toner on page 63. if this does not work, install a new print cartridge. For more information, see Installing a toner cartridge on page 62. Vertical lines Replace the photoconductor. For more information, see Replacing the photoconductor on page 65. You may be able to temporarily extend the toner cartridge life by redistributing the toner. For more information, see Redistributing toner on page 63. if this does not work, install a new toner cartridge. For more information, see Installing a toner cartridge on page 62. AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Downloaded From ManualsPrinter.com Manuals
Print quality troubleshooting 86 Horizontal stripes Replace the toner cartridge. For more information, see Installing a toner cartridge on page 62. Gray background For copies, adjust the darkness settings by pressing Darkness from the control panel. For prints, adjust the darkness settings from the control panel menu: 1From the control panel, press Menu. 2Press or repeatedly until MACHINE SETUP appears. 3Press . 4Press or repeatedly until Toner Dark appears. 5Press . 6Press or repeatedly to adjust the darkness settings. 7Press to save the settings. 8Press Back repeatedly to return to the Ready prompt. Replace the toner cartridge. For more information, see Installing a toner cartridge on page 62. Toner smear Clean the inside of the MFP. For more information, see Cleaning the inside of the MFP on page 68. Make sure that the paper type settings match the paper in the tray. For more information, see Setting the paper type and size on page 35. Replace the toner cartridge. For more information, see Installing a toner cartridge on page 62. Page skew Make sure the paper guides in the tray are aligned with the edges of the paper. For more information, see Loading paper in the paper tray on page 28. Make sure the paper guides for the manual feeder are aligned with the edges of the paper. For more information, see Loading paper in the manual feeder on page 32. ProblemSolution AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc A aBbCc A aBbCc A aBbCc A aBbCc A aBbCc Downloaded From ManualsPrinter.com Manuals
Print quality troubleshooting 87 Wrinkles or creases Make sure paper is loaded correctly. For more information, see Loading paper and original documents on page 28. Make sure the paper is not too wet. Keep paper in its original wrapper and out of high humidity areas until needed. Try paper from a freshly opened pack. Black pages Replace the toner cartridge. For more information, see Installing a toner cartridge on page 62. If replacing the toner cartridge does not correct the problem, replace the photoconductor. For more information, see Replacing the photoconductor on page 65. The MFP may need to be serviced. Call a service representative. ProblemSolution Downloaded From ManualsPrinter.com Manuals
Scan troubleshooting 88 Scan troubleshooting ProblemSolution Scanner does not respond Check the display. If there is an error message, see Error messages troubleshooting on page 91. Make sure the MFP is set as the default printer and is not on hold or paused. 1Click StartÆ SettingsÆ Printers and Faxes or Printers. or Click StartÆ Control PanelÆ Printers and Other HardwareÆ Printers and Faxes. 2Double–click the Lexmark X340/X340n/X342n icon. 3Click Printer, and make sure no check mark appears next to Pause Printing. 4Make sure a check mark appears next to Set As Default. If you are printing a document, wait until printing is done before sending the scan job. Scans very slowly Close all applications not in use. If you are printing a document, wait until printing is done before sending the scan job. To change the scanning resolution to a lower value: 1From the control panel, press Scan. 2From the QLINK dialog on the computer screen, select the location you want to use. 3Click Edit. 4Under Resolution, select a lower number. 5Click OK. 6Click Scan Now. Scan was unsuccessful. Restart the computer. Remove and reinstall the software. For more information, see Removing and reinstalling the drivers software on page 74. Partial document scans Make sure the document is loaded correctly into the ADF or on the scanner glass. For more information, see Scanning on page 54. Make sure that the paper size settings match the paper in the tray. For more information, see Setting the paper type and size on page 35. Downloaded From ManualsPrinter.com Manuals
Fax troubleshooting 89 Fax troubleshooting ProblemSolution Cannot send or receive a fax Check the display. If there is an error message, see Error messages troubleshooting on page 91. Make sure cable connections for the following hardware are secure, if applicable: Power supply Telephone Handset Answering machine Check the telephone wall jack. 1Plug a telephone into the wall jack. 2Listen for a dial tone. 3If you do not hear a dial tone, plug a different telephone into the jack. 4If you still do not hear a dial tone, connect the printer to a different telephone jack. Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly. If the telephone line is being used by another device, wait until the other device is finished before sending a fax. To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering machines, computers with modems, or telephone line splitters. Check for and clear any paper jams. Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your telephone company to obtain the keypad sequence for temporarily disabling Call Waiting. Can send but not receive faxes Load paper to print any faxes that have been stored in the printer. Check to see whether Fax Forwarding is selected. 1From the control panel, press Fax. 2Press Menu. 3Press or repeatedly until FAX ADVANCED appears. 4Press . 5Press or repeatedly until Fax Forwarding appears. 6Press . 7Press or repeatedly until Off appears. 8Press . Downloaded From ManualsPrinter.com Manuals
Fax troubleshooting 90 Can receive but not send faxes Make sure the document is loaded correctly into the ADF or on the scanner glass. For more information, see Faxing on page 42. Check the Prefix setting. 1From the control panel, press Fax. 2Press Menu. 3Press or repeatedly until FAX DEFAULTS appears. 4Press . 5Press or repeatedly until Prefix appears. 6Press . 7Enter the numbers you would like to have dialed before each telephone number. 8Press . 9Press Stop to return to the Ready prompt. If you used a Speed Dial button: Check to make sure it has been programmed for the number that you wish to dial. For more information, see Setting up shortcuts on page 47. As an alternative, dial the telephone number manually. MFP receives a blank fax Ask the sender to verify the original document was loaded correctly. Check the toner cartridge, and replace it if necessary. Received fax has poor quality Ask that the sender: Check that the quality of the original document is satisfactory. Resend the fax. There may have been a problem with the quality of the telephone line connection. Increase the fax scan resolution. ProblemSolution Downloaded From ManualsPrinter.com Manuals