Lexmark W850dn User Manual

							Try one or more of the following:
Move the guides in the tray to the correct positions for the paper size loaded.
Note: To learn how to adjust the paper guides, press the up or down arrow button until Show Me appears, and
then press 
.
Make sure the paper size setting matches the paper loaded in the tray:
1From the printer control panel Paper menu, check the Paper Size setting.
2Before sending the job to print, specify the correct size setting:
–For Windows users, specify the size from Print Properties.
–For Macintosh users, specify the size from the Page Setup dialog.
Close door 
Close the specified door.
Close cover 
Close the specified cover to clear the message.
Close surface H
Close the specified cover to clear the message.
Disk Corrupted
The printer attempted to recover a disk, but was not able to do so. Format Disk appears. Press  to reformat
the disk.
Note: Reformatting the disk deletes all the files currently stored on the disk.
Empty hole punch box
Empty the hole punch box, and then reinsert it into the finisher. Wait for the message to clear.
Note: To learn how to empty the hole punch box, press the up or down arrow button until 
Show Me appears, and
then press 
.
Some held jobs were not restored
Press the up or down arrow button until Continue appears, and then press  to clear the message.
Insert tray 
Insert the specified tray into the printer. Troubleshooting141
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							Insert the hole punch box
Insert the hole punch box into the finisher. Wait for the message to clear.
Note: To learn how to insert the hole punch box, press the up or down arrow button until 
Show Me appears, and
then press 
.
Load  with 
Try one or more of the following:
Load the specified paper into the specified source to clear the message and continue printing.
Cancel the print job. Press the up or down arrow button until Cancel job appears, and then press .
Load  with 
Try one or more of the following:
Load the specified paper into the specified source to clear the message and continue printing.
Cancel the print job. Press the up or down arrow button until Cancel job appears, then press .
Load  with 
Try one or more of the following:
Load the specified paper into the specified source to clear the message and continue printing.
Cancel the print job. Press the up or down arrow button until Cancel job appears, then press .
Load  with  
Try one or more of the following:
Load the specified paper into the specified source to clear the message and continue printing.
Cancel the print job. Press the up or down arrow button until Cancel job appears, and then press .
Load Manual Feeder with 
Try one or more of the following:
Load the multipurpose feeder with the correct paper type and size.
If the printer finds a tray that has paper of the correct type, it uses the paper from that tray. If the printer cannot
find a tray with the correct paper type, it prints on the paper that is loaded in the default paper source.
Press the up or down arrow button until Cancel job appears, and then press  to cancel the print job. Troubleshooting142
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							Load Manual Feeder with 
Try one or more of the following:
Load the multipurpose feeder with the correct paper type and size.
Ignore the request and print on paper that is already being used in one of the trays. Press the up or down arrow
button until 
Automatically select paper appears, and then press .
If the printer finds a tray that has paper of the correct type, it uses the paper from that tray. If the printer cannot
find a tray with the correct paper type, it prints on the paper that is installed in the default paper source.
Cancel the print job. Press the up or down arrow button until Cancel job appears, and then press .
Load Manual Feeder with 
Try one or more of the following:
Load the multipurpose feeder with the correct paper size.
If there is no paper in the multipurpose feeder, then feed a sheet of paper to clear the message.
Ignore the request and print on paper that is already being used in one of the input sources. Press the up or down
arrow button until 
Automatically select appears, and then press .
If the printer finds a source that has paper of the correct type, it uses the paper from that source. If the printer
cannot find a source with the correct paper type, it prints on the paper that is installed in the default paper source.
Cancel the print job. Press the up or down arrow button until Cancel job appears, and then press .
Load Manual Feeder with  
Try one or more of the following:
Load the correct paper type and size in the multipurpose feeder.
Ignore the request and print on paper that is already being used in one of the input sources. Press the up or down
arrow button until 
Automatically select appears, and then press . The current job may not print
correctly.
If the printer finds a source that has paper of the correct type, it uses the paper from that source. If the printer
cannot find a source with the correct paper type, it prints on the paper that is installed in the default paper source.
Cancel the print job. Press the up or down arrow button until Cancel job appears, and then press .
Load staples
Try one or more of the following:
Replace the specified staple cartridge in the finisher.
Press the up or down arrow button until Continue appears, and then press  to clear the message and
continue printing.
Cancel the print job. Press the up or down arrow button until Cancel job appears, and then press . Troubleshooting143
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							Remove paper from standard output bin
Remove the stack of paper from the standard exit bin.
Remove paper from bin 
Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing.
If removing the paper does not clear the message, then press the up or down arrow button until 
Continue appears,
and then press 
.
Remove paper from all bins
Output bins have reached their capacity. Remove paper from all output bins to clear the message and continue printing.
Remove paper from 
Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing.
If removing the paper does not clear the message, then press the up or down arrow button until 
Continue appears,
and then press 
 to clear the message.
Restore Held Jobs?
Try one of the following:
Press the up or down arrow button until Restore appears, and then press  to restore all held jobs stored
on the printer hard disk.
Press the up or down arrow button until Do not restore appears, and then press . No print jobs will be
restored.
Unsupported finisher, please remove
Remove the unrecognized finisher.
30 Invalid refill, change cartridge
Remove the print cartridge, and then install a supported one.
31.yy Replace defective or missing cartridge
The toner cartridge is either missing or not functioning properly.
Try one or more of the following:
Remove the toner cartridge, and then reinstall it.
Remove the toner cartridge, and then install a new one. Troubleshooting144
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							32 Cartridge part number unsupported by device
Remove the print cartridge, and then install a supported one.
34 Short paper
Try one or more of the following:
Load the appropriate paper in the tray.
Press the up or down arrow button until Continue appears, and then press  to clear the message and print
the job using a different paper tray.
Check tray length and width guides and make sure the paper is properly loaded in the tray.
For Windows users, check the Print Properties settings to make sure the print job is requesting the correct paper
size and type.
For Macintosh users, check the Print dialog settings to make sure the print job is requesting the correct paper size
and type.
Check that the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, make sure the paper
is large enough for the data being printed.
Cancel the current print job. Press the up or down arrow button until Cancel job appears, and then press
.
34 Incorrect media, check  guides
Try one or more of the following:
Load the appropriate paper or other specialty media in the tray.
Press the up or down arrow button until Continue appears, and then press  to clear the message and print
the job using a different tray.
35 Insufficient memory to support Resource Save feature
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to disable Resource Save and
continue printing.
To enable Resource Save after receiving this message, make sure the link buffers are set to Auto, and then exit the
menus to activate the link buffer changes. When Ready appears, enable Resource Save.
Install additional memory. Troubleshooting145
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							37 Insufficient memory to collate job
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to print the portion of the job
already stored and begin collating the rest of the print job.
Cancel the current print job. Press the up or down arrow button until Cancel job appears, and then press
.
37 Insufficient memory for Flash Memory Defragment operation
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to stop the defragment process
and continue printing.
Delete fonts, macros, and other data in printer memory.
Install additional printer memory.
37 Insufficient memory, some held jobs were deleted
The printer deleted some held jobs in order to process current jobs.
Press the up or down arrow button until 
Continue appears, and then press  to clear the message.
37 Insufficient memory, some held jobs will not be restored
The printer was unable to restore some or all of the confidential or held jobs on the printer hard disk.
Press the up or down arrow button until 
Continue appears, and then press  to clear the message.
38 Memory full
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to clear the message.
Cancel the current print job. Press the up or down arrow button until Cancel job appears, and then press
.
Install additional printer memory. Troubleshooting146
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							39 Complex page, some data may not have printed
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to clear the message and
continue printing.
Cancel the current print job. Press the up or down arrow button until Cancel job appears, and then press
.
Install additional printer memory.
50 PPDS font error
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to clear the message and
continue printing.
The printer cannot find a requested font. From the PPDS menu, select Best Fit, and then select On. The printer will
find a similar font and reformat the affected text.
Cancel the current print job. Press the up or down arrow button until Cancel job appears, and then press
.
51 Defective flash detected
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to clear the message and
continue printing.
Cancel the current print job. Press the up or down arrow button until Cancel job appears, and then press
.
52 Not enough free space in flash memory for resources
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to stop the defragment
operation and continue printing.
Downloaded fonts and macros not previously stored in flash memory are deleted.
Delete fonts, macros, and other data stored in flash memory.
Upgrade to a larger capacity flash memory card. Troubleshooting147
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							53 Unformatted flash detected
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to stop the defragment
operation and continue printing.
Format the flash memory. If the error message remains, the flash memory may be defective and require replacing.
54 Serial option  error
 is the number of the serial option.
Try one or more of the following:
Check that the serial cable is connected correctly and is the proper one for the serial port.
Check that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printer
and host computer.
Press the up or down arrow button until Continue appears, and then press  to continue printing.
Turn the printer off and then back on to reset the printer.
54 Network  software error
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to continue printing.
Turn the printer off and then back on to reset the printer.
Upgrade (flash) the network firmware in the printer or print server.
55 Unsupported option in slot 
 is a slot on the printer system board.
Try one or more of the following:
1Turn the printer power off.
2Unplug the power cord from the wall outlet.
3Remove the unsupported option card from the printer system board.
4Connect the power cord to a properly grounded outlet.
5Turn the printer power back on. Troubleshooting148
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							56 Parallel port  disabled
 is the number of the parallel port.
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to clear the message.
The printer discards any data received through the parallel port.
Make sure the Parallel Buffer menu item is not set to Disabled.
56 Serial port  disabled
 is the number of the serial port.
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to clear the message.
The printer discards any data received through the serial port.
Make sure the Serial Buffer menu item is not set to Disabled.
56 Standard USB port disabled
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to clear the message.
The printer discards any data received through the USB port.
Make sure the USB Buffer menu item is not set to Disabled.
56 Standard parallel port disabled
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to clear the message.
The printer discards any data received through the parallel port.
Make sure the Parallel Buffer menu item is not set to Disabled.
56 USB port  disabled
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to clear the message.
The printer discards any data received through the USB port.
Make sure the USB Buffer menu item is not set to Disabled. Troubleshooting149
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							57 Configuration change, some held jobs were not restored
Since the time the jobs were stored on the printer hard disk, something changed in the printer to invalidate the held
jobs. Possible changes include:
The printer firmware was updated.
Paper input, output, or duplex options needed for the print job were removed.
The print job was created using data from a device in the USB port, and the device is no longer in the port.
The printer hard disk contains jobs that were stored while installed in a different printer model.
Press the up or down arrow button until 
Continue appears, and then press  to clear the message.
58 Too many disks installed
1Turn the printer off.
2Unplug the power cord from the wall outlet.
3Remove the extra disks.
4Connect the power cord to a properly grounded outlet.
5Turn the printer back on.
58 Too many flash options installed
Too many optional flash memory cards or too many optional firmware cards are installed on the printer.
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to clear the message and
continue printing.
Remove extra flash options:
1Turn the printer off.
2Unplug the power cord from the wall outlet.
3Remove extra flash options.
4Connect the power cord to a properly grounded outlet.
5Turn the printer back on.
61 Defective disk
Install a different hard disk before performing any operations that require a hard disk. Troubleshooting150
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