Lexmark Optra S 1250 Manual
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205Solving Printer Problems Solving Printer Problems Caring for Your Printer Option does not operate correctly after it is installed.Flash Memory Option:The connection is made by plugging the card into the connector on the printer system board. See “Installing a Flash Memory Option” on page 304. Check that it is securely connected in the appropriate position. Printer Memory Option:The connection is made by plugging the card into one of the two connectors on the printer system board. See “Installing a Printer Memory Option” on page 300. Check that it is securely connected in the appropriate position. Hard Disk with Adapter Option:The connection is made by plugging the card into a connector on the printer system board. See “Hard Disk with Adapter Option Card” on page 312. Check that it is securely connected. INA Option:The connection is made by plugging the card into a connector on the printer system board. See “Internal Network Adapter (INA) Option Card” on page 309. Check that it is securely connected. The connection to the network is made through the network cable. See the documentation that came with your network option. Check that you have the correct cable, that it is securely connected, and that the network software is correctly set up. Turn the printer power On (|) and verify the instal- lation. If the printer does not recognize that the option is installed, call for service. Check the menu setting or the software application to make sure the option is selected or enabled. ProblemAction
Solving Printer Problems206 Solving Printer Problems Caring for Your Printer Option does not operate correctly after it is installed.Tri-Port Option:The connection is made by plugging the card into a connector on the printer system board. See “Tri-Port Interface Option Card” on page 310. Check that it is securely connected. For Macintosh users: Make sure the host computer is set to LocalTalk. If you are using a phone wire connection, a terminator plug must be used. Parallel 1284-C Adapter Option:The connection is made by plugging the card into a connector on the printer system board. See “Parallel 1284-C Adapter OptionCard”onpage311. Check that you have the correct cable and that it is securely connected. Turn the printer power On (|) and verify the installation. If the printer does not recognize that the option is installed, call for service. Infrared Adapter:If infrared communication stops or does not occur, check the following: Communication distance: The distance between the two infrared ports should be 1 meter (39 in.) or less. If communication does not occur between ports, move the ports closer together. Make sure both ports are stable. Make sure the computer is on a level surface. Make sure the angle of communication which is the angle between the two infrared ports and the level surface below the devices is within 15 degrees of either side of an imaginary line drawn between the two infrared ports. Make sure there is no bright light, such as, direct sunshine or bright lights interfering with communication. Makesurenoobjectsareplacedbetweenthetwo infrared ports. ProblemAction
207Solving Printer Problems Solving Printer Problems Caring for Your Printer Network Printing Problems ProblemAction Job did not print or incorrect characters printed.If you are using a Lexmark INA or external network adapter (ENA), verify that it is set up properly and the network cable is connected. Note: Refer to the network documentation that came with your adapter for setup instructions and information on using the network adapters. For Novell users: Make sure the netware.drv file is dated October 24, 1994 or later. MakesuretheNT(notabs)flagisincludedinthe capture statement. For Macintosh users: The printer may need an optional network card to allow Macintosh connection. Verify that the printer is set up correctly in CHOOSER. For Windows users: Turn Direct to Port Off in the PostScript driver. Verify that Enable Tabs is not selected under the port settings.
Solving Printer Problems208 Solving Printer Problems Caring for Your Printer Other Problems and Questions ProblemAction How do I get updated printer drivers or utilities?See “Printer Drivers” on page 34 and “Getting Updated Drivers and Utilities” on page 47. Where are the printer escape codes listed?TheCDcontainsanAdobeAcrobatfilewithacomplete list of Printer Command Language (PCL) escape codes. How do I attach a serial cable to the printer?Optra S 2455, Optra S 1625, and Optra S 1255 require an optional adapter to allow serial attachment. The Tri- Port Interface option card supports serial RS-232C/RS- 422A .See “Tri-Port Interface Option Card” on page 310 for more information. Wo r d P e r f e c t f o r DOS cannot access additional trays.Select a sheet feeder option by selecting Shift+F7, Printer, Edit, and choose the appropriate model of printer. Notice the bin assignment on the screen. Next, edit the form using Shift+F7, Page, Paper Size, Edit, and set the location to the bin number you want.
Clearing Jams Chapter Clearing Jams209 Caring for Your Printer Clearing Jams 9 By carefully selecting print materials and loading them properly, you should be able to avoid most paper jams. If paper jams do occur, follow the steps outlined in this chapter. If paper jams occur frequently,makesureyousee“TipsforAvoidingPaperJams”on page 155. To resolve the paper jam attendance messages, you must clear all paper from the paper path. PressGoto resume printing. The printer prints a new copy of the page that jammed ifJam Recoveryis set toOnorAuto; however, theAutosetting does not guarantee the page will print. Possible Paper Jam Areas The “Paper Jam Areas” illustration on page 210 shows the path the paper travels through the printer and the options. The path varies depending on the paper source and paper exit selection (output bin). The jam areas are shown, too.
Clearing Jams210 Clearing Jams Caring for Your Printer Paper Jam AreasNote: 27x Paper Jammayoccurin any of the optional output expanders. x indicates the output expander depending on how many you installed. Jam areas shown may occur in any output expander. 27x Paper Jam 202 Paper Jam 230 Paper Jam 201 Paper Jam 200 Paper Jam 260 Paper Jam 230 Paper Jam Note: 24x Paper Jam may occur in any of the paper trays. x indicates the tray depending on how many trays are installed. Jams can occur between 2 or 3 trays, on the incline surface of a tray, or between a tray, the duplex option, and the 250-sheet input tray. 24x Paper Jam Note: For printer models with the Multipurpose Feeder, if a jam occurs in the multipurpose feeder, you receive a 250 Paper Jam attendance message. The 260 Paper Jam is shown here for a jam in the optional envelope feeder for the Optra S 2455. Both types of jams occur in the same manner.
211Clearing Jams Clearing Jams Caring for Your Printer Accessing Paper Jam Areas You open doors and covers, remove paper trays, and remove options to access paper jam areas. If your printer has a multipurpose feeder, it is visible when the lower front door is opened. The following illustration shows the Optra S 2455. Output Expander Rear Door Rear Door Duplex Rear Door Upper Front Door Lower Front Door (down when Envelope Feeder is installed) 250-Sheet Input TrayDuplex Front Access Cover Paper Trays
Clearing Jams212 Clearing Jams Caring for Your Printer 200 and 201 Paper Jam - Remove Cartridge The paper is jammed in the area under the print cartridge, so this requires removing the print cartridge from the printer. With a 201 attendance message, the jam is farther back in the printer, so you need to reach in farther to grasp the paper. In this case, the page could have jammed when it entered the duplex option from the printer. Note:To resolve the paper jam attendance messages, you must clear all paper from the paper path. 1Open the upper front door. 2While grasping the print cartridge by the hand grip, pull the print cartridge up toward the upper front door, and then pull it straight out toward you. Lay it aside. CAUTION: The rear portion of the inside of the printer is hot. 3Locate and gently push the feed roller release lever back to release the pressure on the paper.
213Clearing Jams Clearing Jams Caring for Your Printer 4Pull the paper up and toward you. 5Reinstall the print cartridge.(See page 15 for instructions on reinstalling the print cartridge.) 6Close the upper front door. Note:If there is resistance to the paper, and it does not move immediately when you pull, stop pulling. You need to access the paper from the rear door. See “202 Paper Jam - Open Rear Door” for more information.
Clearing Jams214 Clearing Jams Caring for Your Printer 202 Paper Jam - Open Rear Door Jams in the following areas result in a 202 attendance message. Jamsintheseareasrequireopeningtheprinterreardoor: the paper jams before reaching the standard output bin the paper jams in the rear of the printer when a page enters theduplexoptiontoprintonthesecondside the paper jams after it starts into the standard output bin, but before it has exited completely into the bin Note:To resolve the paper jam attendance messages, you must clear all paper from the paper path. Before Reaching the Standard Output Bin or Entering to the Duplex Option The paper jammed before it exited into the standard output bin or when it entered the duplex option to print on the second side of a page. 1Locate the rear door handle and pull it toward you. The rear door opens and drops back toward you.