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Lexmark Optra S 1250 Manual

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    							205Solving Printer Problems
    Solving Printer Problems
    Caring for Your Printer
    Option does not
    operate correctly
    after it is installed.Flash Memory Option:The connection is made by
    plugging the card into the connector on the printer
    system board. See “Installing a Flash Memory Option”
    on page 304. Check that it is securely connected in the
    appropriate position.
    Printer Memory Option:The connection is made by
    plugging the card into one of the two connectors on the
    printer system board. See “Installing a Printer Memory
    Option” on page 300. Check that it is securely
    connected in the appropriate position.
    Hard Disk with Adapter Option:The connection is
    made by plugging the card into a connector on the
    printer system board. See “Hard Disk with Adapter
    Option Card” on page 312. Check that it is securely
    connected.
    INA Option:The connection is made by plugging the
    card into a connector on the printer system board. See
    “Internal Network Adapter (INA) Option Card” on
    page 309. Check that it is securely connected. The
    connection to the network is made through the network
    cable. See the documentation that came with your
    network option. Check that you have the correct cable,
    that it is securely connected, and that the network
    software is correctly set up.
    Turn the printer power On (|) and verify the instal-
    lation. If the printer does not recognize that the option
    is installed, call for service.
    Check the menu setting or the software application to
    make sure the option is selected or enabled.
    ProblemAction 
    						
    							Solving Printer Problems206
    Solving Printer Problems
    Caring for Your Printer
    Option does not
    operate correctly
    after it is installed.Tri-Port Option:The connection is made by plugging
    the card into a connector on the printer system board.
    See “Tri-Port Interface Option Card” on page 310.
    Check that it is securely connected.
    For Macintosh users:
     Make sure the host computer is set to LocalTalk.
     If you are using a phone wire connection, a
    terminator plug must be used.
    Parallel 1284-C Adapter Option:The connection is
    made by plugging the card into a connector on the
    printer system board. See “Parallel 1284-C Adapter
    OptionCard”onpage311.
    Check that you have the correct cable and that it is
    securely connected. Turn the printer power On (|) and
    verify the installation. If the printer does not recognize
    that the option is installed, call for service.
    Infrared Adapter:If infrared communication stops or
    does not occur, check the following:
     Communication distance: The distance between the
    two infrared ports should be 1 meter (39 in.) or less.
    If communication does not occur between ports,
    move the ports closer together.
     Make sure both ports are stable. Make sure the
    computer is on a level surface.
     Make sure the angle of communication which is the
    angle between the two infrared ports and the level
    surface below the devices is within 15 degrees of
    either side of an imaginary line drawn between the
    two infrared ports.
     Make sure there is no bright light, such as, direct
    sunshine or bright lights interfering with
    communication.
     Makesurenoobjectsareplacedbetweenthetwo
    infrared ports.
    ProblemAction 
    						
    							207Solving Printer Problems
    Solving Printer Problems
    Caring for Your Printer
    Network Printing Problems
    ProblemAction
    Job did not print or
    incorrect characters
    printed.If you are using a Lexmark INA or external network
    adapter (ENA), verify that it is set up properly and the
    network cable is connected.
    Note: Refer to the network documentation that came
    with your adapter for setup instructions and
    information on using the network adapters.
    For Novell users:
     Make sure the netware.drv file is dated October 24,
    1994 or later.
     MakesuretheNT(notabs)flagisincludedinthe
    capture statement.
    For Macintosh users:
     The printer may need an optional network card to
    allow Macintosh connection.
     Verify that the printer is set up correctly in
    CHOOSER.
    For Windows users:
     Turn Direct to Port Off in the PostScript driver.
     Verify that Enable Tabs is not selected under the port
    settings. 
    						
    							Solving Printer Problems208
    Solving Printer Problems
    Caring for Your Printer
    Other Problems and Questions
    ProblemAction
    How do I get
    updated printer
    drivers or utilities?See “Printer Drivers” on page 34 and “Getting Updated
    Drivers and Utilities” on page 47.
    Where are the
    printer escape
    codes listed?TheCDcontainsanAdobeAcrobatfilewithacomplete
    list of Printer Command Language (PCL) escape codes.
    How do I attach a
    serial cable to the
    printer?Optra S 2455, Optra S 1625, and Optra S 1255 require an
    optional adapter to allow serial attachment. The Tri-
    Port Interface option card supports serial RS-232C/RS-
    422A
    .See “Tri-Port Interface Option Card” on page 310
    for more information.
    Wo r d P e r f e c t f o r
    DOS cannot access
    additional trays.Select a sheet feeder option by selecting Shift+F7,
    Printer, Edit, and choose the appropriate model of
    printer. Notice the bin assignment on the screen. Next,
    edit the form using Shift+F7, Page, Paper Size, Edit, and
    set the location to the bin number you want. 
    						
    							Clearing Jams
    Chapter
    Clearing Jams209
    Caring for Your Printer
    Clearing Jams
    9
    By carefully selecting print materials and loading them properly,
    you should be able to avoid most paper jams. If paper jams do
    occur, follow the steps outlined in this chapter. If paper jams occur
    frequently,makesureyousee“TipsforAvoidingPaperJams”on
    page 155.
    To resolve the paper jam attendance messages, you must clear all
    paper from the paper path.
    PressGoto resume printing. The printer prints a new copy of the
    page that jammed ifJam Recoveryis set toOnorAuto; however,
    theAutosetting does not guarantee the page will print.
    Possible Paper Jam Areas
    The “Paper Jam Areas” illustration on page 210 shows the path the
    paper travels through the printer and the options. The path varies
    depending on the paper source and paper exit selection (output
    bin). The jam areas are shown, too. 
    						
    							Clearing Jams210
    Clearing Jams
    Caring for Your Printer
    Paper Jam AreasNote: 27x Paper
    Jammayoccurin
    any of the optional
    output expanders.
    x indicates the
    output expander
    depending on how
    many you installed.
    Jam areas shown
    may occur in any
    output expander.
    27x Paper Jam
    202 Paper Jam
    230 Paper
    Jam
    201 Paper Jam
    200 Paper Jam
    260 Paper Jam
    230 Paper Jam
    Note: 24x Paper Jam may
    occur in any of the paper
    trays. x indicates the tray
    depending on how many
    trays are installed. Jams
    can occur between 2 or 3
    trays, on the incline
    surface of a tray, or
    between a tray, the duplex
    option, and the 250-sheet
    input tray.
    24x Paper Jam
    Note: For printer models with the
    Multipurpose Feeder, if a jam occurs in the
    multipurpose feeder, you receive a 250 Paper
    Jam attendance message. The 260 Paper
    Jam is shown here for a jam in the optional
    envelope feeder for the Optra S 2455. Both
    types of jams occur in the same manner. 
    						
    							211Clearing Jams
    Clearing Jams
    Caring for Your Printer
    Accessing Paper Jam Areas
    You open doors and covers, remove paper trays, and remove
    options to access paper jam areas. If your printer has a
    multipurpose feeder, it is visible when the lower front door is
    opened. The following illustration shows the Optra S 2455.
    Output Expander Rear Door
    Rear Door
    Duplex Rear Door
    Upper Front Door
    Lower Front Door
    (down when
    Envelope Feeder is
    installed)
    250-Sheet Input TrayDuplex Front
    Access Cover
    Paper Trays 
    						
    							Clearing Jams212
    Clearing Jams
    Caring for Your Printer
    200 and 201 Paper Jam - Remove Cartridge
    The paper is jammed in the area under the print cartridge, so this
    requires removing the print cartridge from the printer. With a 201
    attendance message, the jam is farther back in the printer, so you
    need to reach in farther to grasp the paper. In this case, the page
    could have jammed when it entered the duplex option from the
    printer.
    Note:To resolve the paper jam attendance messages, you must
    clear all paper from the paper path.
    1Open the upper front door.
    2While grasping the print cartridge by the hand grip, pull
    the print cartridge up toward the upper front door, and
    then pull it straight out toward you. Lay it aside.
    CAUTION:
    The rear portion of the inside of the printer is
    hot.
    3Locate and gently push the feed roller release lever back
    to release the pressure on the paper. 
    						
    							213Clearing Jams
    Clearing Jams
    Caring for Your Printer
    4Pull the paper up and toward you.
    5Reinstall the print cartridge.(See page 15 for instructions
    on reinstalling the print cartridge.)
    6Close the upper front door.
    Note:If there is resistance to the paper, and it does not move
    immediately when you pull, stop pulling. You need to
    access the paper from the rear door. See “202 Paper Jam -
    Open Rear Door” for more information. 
    						
    							Clearing Jams214
    Clearing Jams
    Caring for Your Printer
    202 Paper Jam - Open Rear Door
    Jams in the following areas result in a 202 attendance message.
    Jamsintheseareasrequireopeningtheprinterreardoor:
    the paper jams before reaching the standard output bin
    the paper jams in the rear of the printer when a page enters
    theduplexoptiontoprintonthesecondside
    the paper jams after it starts into the standard output bin,
    but before it has exited completely into the bin
    Note:To resolve the paper jam attendance messages, you must
    clear all paper from the paper path.
    Before Reaching the Standard Output Bin or Entering to the
    Duplex Option
    The paper jammed before it exited into the standard output bin or
    when it entered the duplex option to print on the second side of a
    page.
    1Locate the rear door handle and pull it toward you.
    The rear door opens and drops back toward you. 
    						
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