Konica Minolta bizhub C552 User Manual

							bizhub C652/C652DS/C552/C552DS/C4528-14
8.3 Cleaning procedure8
Housing, document pad
NOTICE
Never use solvents, such as benzene or thinner, to clean the document pad.
%Wipe the surface using a soft cloth moistened with a mild household detergent.
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							9Troubleshooting
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9.1 When the message Trouble appears (call a service representative)9
9 Troubleshooting
This chapter describes troubleshooting.
9.1 When the message Trouble appears (call a service 
representative)
If this message appears, perform the operation described in the message. If the problem is not resolved, 
perform the following operations, and then contact your service representative.
Normally, the phone number and fax number of your service representative appear in the center of the 
screen.
If a defective part can be separated in order to be able to continue operations after a problem has been 
detected, [Continue] or [Recover Data] is displayed. To continue operations, select any key. However, the 
problem has not been resolved, so contact your service representative immediately.
Problems that cannot be corrected by the user
1Write down the malfunction code in the Service Call screen.
2Turn off the [sub power switch].
3Turn off the [main power switch].
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9.1 When the message Trouble appears (call a service representative)9
4Unplug the machine.
5Contact your service representative and inform them of the written down malfunction code.
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9.2 Troubleshooting table9
9.2 Troubleshooting table
Simple troubleshooting
The following explains simple troubleshooting procedures. If the problem is not corrected after the described 
operation is performed, contact your service representative.
Description of problem Check points Remedy
The machine does not start up 
when the [main power switch] is 
turned onIs power being supplied from the 
electrical outlet?Correctly insert the power supply 
plug into the electrical outlet.
Has the [sub power switch] been 
turned on?Turn on the [sub power switch].
Copying does not start Is the upper right-side door of 
the machine open?Securely close the upper right-
side door of the machine.
Is there any paper that matches 
the original?Load paper of the appropriate 
size into the paper tray.
The printed output is too light Is the copy density set to [Light]? Press [Dark] in the Density 
screen to copy at the desired 
copy density. (p. 5-18)
Is the paper damp? Replace with new paper. (p. 8-3)
The printed output is too dark Is the copy density set to [Dark]? Press [Light] in the Density 
screen to copy at the desired 
copy density. (p. 5-18)
Was the original not pressed 
close enough against the original 
glass?Position the original so that it is 
pressed closely against the orig-
inal glass. (p. 3-5)
The printed image is blurry Is the paper damp? Replace with new paper. (p. 8-3)
Was the original not pressed 
close enough against the original 
glass?Position the original so that it is 
pressed closely against the orig-
inal glass. (p. 3-5)
There are dark specks or spots 
throughout the printed output
There are streaks in the printed 
outputIs the original glass dirty? Wipe the glass with a soft, dry 
cloth. (p. 8-13)
Is the slit glass dirty? Clean the slit glass with the slit 
glass cleaner. (p. 8-12)
Is the document pad dirty? Clean the document pad with a 
soft cloth dampened with a mild 
detergent. (p. 8-14)
Was the original printed on highly 
translucent material, such as dia-
zo photosensitive paper or OHP 
transparencies?Place a blank sheet of paper on 
top of the original. (p. 3-5)
Is a 2-sided original being cop-
ied?If a thin 2-sided original is being 
copied, the print on the back side 
may be reproduced on the front 
side of the copy. In the Back-
ground Removal screen, select a 
lighter background density. 
(p. 5-18)
Is the electrostatic charger wire 
dirty?Use the charger-cleaning tool to 
clean the electrostatic charger. 
(p. 9-12)
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9.2 Troubleshooting table9
The image is printed at an angle Is the original positioned correct-
ly?Correctly position the original 
against the document scales. 
(p. 3-5)
Load the original into the ADF, 
and slide the adjustable lateral 
guides to fit the size of the origi-
nal. (p. 3-4)
Is the original incorrectly posi-
tioned in the ADF?If the original cannot be fed cor-
rectly through the ADF, make 
copies by positioning the original 
on the original glass. (p. 3-5)
Is the slit glass dirty (while using 
the ADF)?Clean the slit glass with the slit 
glass cleaner. (p. 8-12)
Are the adjustable lateral guides 
incorrectly positioned against 
the edges of the paper?Slide the adjustable lateral 
guides against the edges of the 
paper.
Was curled paper loaded into the 
paper tray?Flatten the paper before loading 
it.
The printed page is curled Was paper that curls easily (as 
with recycled paper) used?Remove the paper from the pa-
per tray, turn it over, and then 
load it again.
Replace with new dry paper. 
(p. 8-3)
The edge of the printed image is 
dirtyIs the document pad dirty? Clean the document pad with a 
soft cloth dampened with a mild 
detergent. (p. 8-14)
Was the selected paper size larg-
er than the original?
(With a Zoom setting of Full 
Size (100.0%))Select a paper size that is the 
same size as the original.
Otherwise, select Auto to enlarge 
the copy to the selected paper 
size. (p. 5-7)
Is the size or orientation of the 
original different from that of the 
paper?
(With a Zoom setting of Full 
Size (100.0%))Select a paper size that is the 
same size as the original. Other-
wise, select a paper orientation 
that is the same as that of the 
original.
Was the copy reduced to a size 
smaller than the paper (with a re-
duced zoom ratio specified)?Select a zoom ratio that adjusts 
the original size to the selected 
paper size.
Otherwise, select Auto to enlarge 
the copy to the selected paper 
size. (p. 5-7)
Even though a paper jam was 
cleared, copies cannot be pro-
ducedIs paper jammed at other loca-
tions?Remove any jammed paper from 
other locations.
Printing with the 2-Sided > 
1-Sided or 2-Sided > 2-Sided 
settings are not availableHave settings been selected that 
cannot be combined?Check the combinations of the 
selected settings.
Copying is not possible even 
though the password is entered 
on a machine with account track 
settings configuredDid the message Your account 
has reached its maximum allow-
ance. appear?Contact your administrator.
The original is not fed Is the ADF slightly open? Securely close the ADF.
Is the original one that does not 
meet the specifications?Check that the original is one 
that can be loaded into the ADF. 
(p. 12-7)
Is the original correctly loaded? Position the original correctly. 
(p. 3-4)
The Finisher or Job Separator 
JS-504 does not run.Is any power being supplied to 
the connector?Check that the cord is correctly 
inserted into the connector. Description of problem Check points Remedy
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9.2 Troubleshooting table9
The staple is incorrectly posi-
tioned by 90°Has the staple position been cor-
rectly specified?Specify the desired position for 
stapling. (p. 5-10)
The pages that were fed out 
were not uniformly loaded and 
the punched holes or staples 
are incorrectly positionedIs the paper curled? Remove the paper from the pa-
per tray, turn it over, and then 
load it again.
Is there a gap between the lateral 
guides in the paper tray and the 
sides of the paper?Slide the lateral guides in the pa-
per tray against the sides of the 
paper so that there is no gap.
Is the paper type configured cor-
rectly?Configure the paper type of the 
selected tray correctly.
Though the authentication unit 
is connected with this machine 
sing a USB cable, the status in-
dicator LED does not light in 
greenA malfunction of the USB port of 
this machine is suspected.Turn off the main power of this 
machine, disconnect the USB 
cable from this machine or au-
thentication unit, and then con-
nect it again. Wait at least 10 
seconds, and then turn on the 
main power of this machine.
Though the authentication unit 
is connected with the computer 
using a USB cable, the status in-
dicator LED does not light in 
greenMA malfunction of the USB port 
of your computer is suspected.Restart your computer.
Has the authentication unit driver 
being installed correctly?Check that your computer is in-
stalled to the computer correctly. 
(p. 10-2) (p. 11-2)
No notice sound is given when 
scanning is started or authenti-
cation is finished on this ma-
chineHas the notice sound being set 
to OFF on this machine?Set the notice sound to ON. 
(p. 10-2)
When the Failed to register 
message appears on this ma-
chine where registration failsThe scanning time on the au-
thentication unit is limited per 
scanning. If scanning does not 
finish within the limited time, the 
corresponding message ap-
pears.
For details on the scanning time, 
contact your service representa-
tive.To finish scanning within the lim-
ited time, confirm how to perform 
authentication and how to place 
your finger when scanning. 
(p. 10-2)
During scanning, place the 
scanned part on the scanning 
section correctly, and do not 
move it until results have been 
obtained.
If the scanned part is dusty or 
rough and dry when performing 
authentication, a correct image 
will not be able to be obtained, 
and scanning may not finish. 
Clean your finger, and then scan 
it again, or improve the rough 
and dry condition of your finger. 
If the scanned part is too thick or 
thin (when the finger width is out-
side the range from 3/8 to 1 inch 
(10 to 25 mm)), a correct image 
cannot be obtained, and scan-
ning may not finish. Try stretch-
ing your finger, placing your 
finger deeply, or placing your 
finger shallowly on the scanning 
section. When the Failed to authenti-
cate. message appears on this 
machine where login fails
When the Failed to read data. 
Place your finger once again 
and click the [Start reading] but-
ton. message appears on the 
computer where registration has 
failedThe scanning time on the au-
thentication unit is limited to five 
seconds per scan. If scanning 
does not finish within five sec-
onds, the corresponding mes-
sage appears. Description of problem Check points Remedy
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9.2 Troubleshooting table9
Scanning does not start Have you placed your finger cor-
rectly on the authentication unit?Confirm how to perform authen-
tication and how to place your 
finger when scanning. (p. 10-2)
During scanning, place the 
scanned part on the scanning 
section correctly, and do not 
move it until results have been 
obtained.
If the scanned part is dusty or 
rough and dry when performing 
authentication, a correct image 
will not be able to be obtained, 
and scanning may not finish. 
Clean your finger, and then scan 
it again, or improve the rough 
and dry condition of your finger. 
If the scanned part is too thick or 
thin (when the finger width is out-
side the range from 3/8 to 1 inch 
(10 to 25 mm)), a correct image 
cannot be obtained, and scan-
ning may not finish. Try stretch-
ing your finger, placing your 
finger deeply, or placing your 
finger shallowly on the scanning 
section.
Did you restart this machine after 
connecting the authentication 
unit to this machine?Turn off the main power of this 
machine, disconnect the USB 
cable from this machine or au-
thentication unit, and then con-
nect it again. Wait at least 10 
seconds, and then turn on the 
main power of this machine.
Connecting the authentication 
unit to the computer starts the 
hardware uninstall wizardIs the USB port to which the au-
thentication unit is connected the 
same as the one used when in-
stalling the driver?If you connect the authentication 
unit to a different USB port from 
the one used when installing the 
driver, the hardware uninstall 
wizard may start. Use the same 
USB port as the one used when 
installing the driver.
When the Failed to register 
message appears on this ma-
chine where registration failsThe scanning time of the authen-
tication unit is limited to 10 sec-
onds. If scanning does not finish 
within the limited time, the corre-
sponding message appears.To finish scanning within the lim-
ited time, confirm how to place 
the IC card. (p. 11-2)
When a message appears on 
the computer where registration 
fails
When the Failed to authenti-
cate. message appears on this 
machine where login failsWhen IC card authentication + 
password authentication is ena-
bled
Did you enter the correct pass-
word?Check the password, and then 
enter the correct one if not.
Scanning  does  not  start Did you restart this machine after 
connecting the authentication 
unit to this machine?Turn off the main power of this 
machine, disconnect the USB 
cable from this machine or au-
thentication unit, and then con-
nect it again. Wait at least 10 
seconds, and then turn on the 
main power of this machine. Description of problem Check points Remedy
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9.2 Troubleshooting table9
Main messages and their remedies
If any message other than those listed below appears, perform the operation described in the message.
Message Cause Remedy
Originals left on original glass. The original has been left on the 
original glass.Remove the original from the 
original glass.
Paper of matching size is not 
available.
Select the paper size.Paper of a suitable size is not 
loaded in a paper tray.Either select paper of a different 
size or load paper of a suitable 
size.
Place paper in Bypass Tray. Paper of a suitable size is not 
loaded in the bypass tray.Load paper of the appropriate 
size into the bypass tray.
The original size cannot be de-
tected
Select the paper size.(1) The original is not positioned 
correctly.
(2) An original with a nonstandard 
size or with a size too small to be 
detected is loaded.(1) Position the original correctly.
(2) Select the correct paper size.
The image will not fit in the se-
lected paper size.
Change the direction of the orig-
inalThe image does not fit in the pa-
per.Turn the original 90° and load it.
Cannot be set with XXX. Functions that cannot be used 
together are selected.Make copies using only one of 
the functions.
The output tray has reached its 
capacity.
Remove paper from the tray in-
dicated by  .Copy cannot be performed be-
cause the paper loading capacity 
of the output tray of the dis-
played Finisher or Job Separator 
reached the maximum.Remove all paper from the indi-
cated tray.
Enter the login user name and 
password and then touch 
[Login] or press the [Access] 
key.User authentication settings 
have been configured. Copies 
cannot be made unless a user 
name and correct password are 
entered.Enter the correct user name and 
password. (p. 4-8)
Enter Account Name and pass-
word, and then touch [Login] or 
press the [Access] key.  Account track settings have 
been configured. Copies cannot 
be made unless an account 
name and correct password are 
entered.Enter the correct account name 
and password. (p. 4-8)
Your account has reached its 
maximum allowance.The limit on the number of pages 
that can be printed has been 
reached.Contact the administrator of the 
machine.
The part indicated by   is 
open.
Ensure that it is properly closed.Since a machine door or cover is 
open or an option is not installed 
correctly, the machine is unable 
to make copies.Make sure that all doors and 
covers of this machine and op-
tions are closed securely.
Check covers. The exit cover of the finisher is 
open.Securely close the exit cover of 
the finisher.
Install the Imaging Unit and 
close all doorsThe indicated Imaging Unit is not 
installed correctly.Reinstall each consumable and 
replaceable part. Or contact your 
service representative.
[Install a toner cartridge.] The indicated toner cartridge is 
not installed correctly.Reinstall each consumable and 
replaceable part. Or contact your 
service representative.
[Set the toner cartridge, and 
close all doors.]The indicated toner cartridge is 
not installed correctly.Reinstall each consumable and 
replaceable part. Or contact your 
service representative.
Install the waste toner box and 
close all doors.The waste toner box is not in-
stalled correctly.Reinstall each consumable and 
replaceable part. Or contact your 
service representative.
Incorrect Imaging Unit is in-
stalled. Install the correct Imag-
ing Unit and close all doors.The correct Imaging Unit is not 
set.Reinstall each consumable and 
replaceable part. Or contact your 
service representative.
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9.2 Troubleshooting table9
Replenish paper. The indicated tray has run out of 
paper.Add paper. (p. 8-3)
Toner (X) is low. Please when in-
dicate.The toner for the indicated color 
is about to run out.Prepare to replace the toner car-
tridge following the guidance 
contained in your maintenance 
agreement.
Install toner cartridge (X) The toner is about to run out. Replace the toner cartridge fol-
lowing the guidance contained in 
your maintenance agreement.
Toner is depleted
Replace the toner cartridge fol-
lowing the guidance (explana-
tion).
Press the [Continue] button to 
continue the operations.Toner is depleted Replace the toner cartridge fol-
lowing the guidance contained in 
your maintenance agreement.
No more staples.
Replace the staple cartridge, or 
cancel staplingThe staples have run out. Replace the staple cartridge.
Misfeed detected. Remove pa-
per according to the instruc-
tions.Since a paper jam occurred, the 
machine is unable to make cop-
ies.Clear the jammed paper.
Empty hole-punch scrap box
To continue the job, disable 
punching.(1) The punch scrap box is full.
(2) The punch scrap box is not in-
stalled.(1) Throw punch scraps away 
from the punch scrap box.
(2) Install the punch scrap box.
Reset the following number of 
originals.
XXAfter clearing a paper jam, it is 
necessary to reload certain pag-
es of the original that have al-
ready been fed through the ADF.Load the indicated original pages 
into the ADF.
An internal error occurred. Open 
and then close the front door. If 
the trouble code appears again, 
contact your Service Rep.The machine malfunctioned and 
is unable to make copies.Take a remedy according to the 
message displayed in the 
screen. If the problem is not re-
solved or released, inform your 
service representative of the 
malfunction code displayed in 
the screen. An internal error occurred. Turn 
the main switch OFF and ON. If 
the trouble code appears again, 
contact your Service Rep.
Malfunction detected.
Inform the service representa-
tive of the error code.The machine malfunctioned and 
is unable to make copies.Inform your service representa-
tive of the code displayed in the 
screen.
Clean the slit scan glass on the 
far left with a glass cleaner. 
Continuing using the machine in 
this condition may cause lines to 
appear in the output.The slit glass is dirty. User the slit glass cleaner to 
clean it.
Clean the slit glass on the left 
side of the machine with the 
glass cleaner. Continuing using 
the machine in this condition 
may cause lines to appear in the 
output.The slit glass (front) is dirty.User the slit glass cleaner to 
clean it.
Clean the slit glass on the left 
side of the ADF with the glass 
cleaner. Continuing using the 
machine in this condition may 
cause lines to appear in the out-
put.The slit glass (back) is dirty.User the slit glass cleaner to 
clean it. Message Cause Remedy
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