Inter-Tel Imx/Gmx 256/832 Manual

							INTER-TELPRACTICES 
IMX/GMX 256/832 ATI’ENJIANT COMPUTEB CONSOLE FEATURES 
Issue 1, November 1994 
m. Busy ‘lhmk Options: Changes the color of 
the options shown in the trunk statistics win- 
dow. 
n. CO Outgoing: Changes the color used for 
the CO directory that is displayed during an 
outgoing call. 
o. Other: Changes screen background, status 
indicator, and alarm status window colors. 
(4) The “Modify Color” prompts appear. Perform 
any or all of the following steps. The sample box 
in the lower right comer indicates what you have 
selected. (Note that not all areas will have all of 
these options. For example, “Borders” has only a 
“Background” option.) 
a. 
To change the color of the background: 
Move the highlight bar to “Background” by 
using the LEFT or RIGHT ARROW key. 
Then use the UP or DOWN ARROW key to 
select the desired color as shown in the sam- 
ple. 
b. 
To change the color of the foreground: 
Move the highlight bar to “Foreground” us- 
ing the LEXT or RIGHT ARROW key. Then 
use the UP or DOWN ARROW key to select 
the desired color as shown in the sample. 
c. To change the intensity of the selected 
color: Move the highlight bar to “Intensity” 
by using the LEFI’ or RIGHT ARROW key. 
Then use the UP or DOWN ARROW key to 
select the desired mtensity as shown in the 
sample. 
d. 
To turn blinking on or ofi Move the high- 
light bar to “Blink” by using the LEFT or 
RIGHT ARROW key. Then use the UP or 
DOWN ARROW key to turn blinking on or 
off. 
(5) Press RFiTURN or CNECT to save the new color 
selection (or ESC to cancel the changes) and 
back up one menu level. 
(6) Select other colors to change or press ESC to exit 
and update the console to the new colors. 
Operator Name 
22.11 
lV DhlERMME IF YOUR NAbiE APPEARS ON lHE 
SCREEN WHEN YOUR CONFTGURAlTON IS IN USE: 
(1) Press CONPG and then the F2 key to select “Dis- 
play.” A list of options appears in the lower half 
of the screen. 
(2) Press F2 to select “Name.” The “Display Current 
Operator’s Name” prompts appear. 
(3) If you wish to have the name appear in the upper 
lefr comer of the screen, press Fl to select “On.” 
Ifyoudonotwanttheoperator’snamedisplay& 
press F2 to select “Off.” 
Clock Format 
22.12 
To DETERMINE l4CS?Em THE CLOCK USES 12- OR 
24-HOUR FORMXT: 
(1) Press CONFG and then the F2 key to select “Dis- 
play.” A list of options appears in the lower half 
of the screen. 
(2) Press F3 to select “Time.” The “Time Formats” 
prompts appear. 
(3) If you wish to have the time appear in 244wur 
format, Press Fl to select “Continental.” 
If you wish to have the time appear in AIUIPIU 
(124wur) format, press F2 to select “AM/PM.” 
Page Overlap 
22.13 
To DElERMNE HOW MANY LLVES FROM THE 
PREVIOUSAiGE OKERL4PwHENlTIEI3GE UPOR AQGEDOMJ 
KEYIS PRESSW: 
(1) Press CONPG and then the F2 key to select “Dis- 
play.” A list of options appears in the lower half 
of the screen. 
(2) Press F4 to select “Scroll Overlap.” The screen 
prompts you to “Enter overlap for page scroll- 
ing.” 
(3) Enter the desired number (0, 1,2, or 3) and Press 
RETURN. 
Page 2-51  
						

							PEA- Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 256/832 AT’I’ENDANT COMPUTER CONSOLE 
Tenant Intercom Directory Contents 
22.14 lt?Dm 
lHECONlYENlXOFTHEACllVETEh’- 
~SLVllZRCObiDlREClmYLKT: 
NOTE: This changes the directory that appears when a 
number or letter is entered when placing an intercom 
call. It does not change the IC DIR key function. The IC 
DIR key will always access the complete system inter- 
com directory. 
(1) Press CONFG and then the F2 key to select “Dis- 
play.” 
A list of options appears in the lower half 
of the screen. 
(2) press F5 to select “Tenanf.n The “IC Directory 
Contents” prompts appear. 
(3) If you wish to have the directory include all 
ertenn’on numbers in 
the system, press Fl to 
select “All.” 
If you wish to have the akctory include only the 
fzctension numbers in your tenant pup and the 
tenant group of the trunk being useci, press F2 to 
select ‘TenanLn 
Operator Statistics 
22.15 To DETERMINE 
U!HETUER OPERATOR STATKUCS 
ARE DISPUIZD WHEN lHE NIGHTKEYIS PRESSED: 
(1) Press CONFG and then the F2 key to select “Dis- 
play.” A list of options appears in the lower half 
of the screen. 
(2) Ress F6 to select “Statistics.“The prompts“Dis- 
play Operator Statistics at End of Session.” 
(3) If you want operator statistics enabl4 press Fl 
to select “On.” 
If you want operator statistics disableci, press F’2 
to select “Off.” 
Screen Saver 
22.16 To ENABLE OR DIS4BLE SCREEN SAVER ANDIOR SET 
TmINlERvAL: 
(1) Press CONFG and then the F2 key to select “Dis- 
play.” A list of options appears in the lower half 
of the screen. (2) Rcss F7 to select “Screen Saver.” The “Screen ,.-- -:. 
Saver Options” prompts appear. ., r 
( 
(3) To enable or disable screen saver: Press Fl to 
select “Switch.” The enable/disable prompts 
appear. Press Fl to enable screen saver or F2 to 
disable it. 
To set the screen saver interval: Press F2 to 
select “Interval.” The screen prompts you to en- 
ter the time (in minutes and seconds) for the “In- 
active Period Before Blanking Screen.” Enter 
the desired time in minutes, followed by a colon 
(:) and the seconds. 
Display After Answering 
22.17 To Dm R?fIATIS DISPIAYED KME.N YOUAN- 
SWERANINCOMINGC4LL: 
(1) Press CONFG and then the F2 key to select “Dis- 
play.” A list of options appears in the lower half 
of the screen. 
(2) Press F8 to select “Directory.” The “Display 
After Answering Call” prompts appear. 
(3) If you wish to have your intexom speeddial 
directory appeal; press Fl to select “Speed 
Dial.” 
Ifyou wish to have the system intexom directov ’ 
appear, press F2 to select “IC &rectory.” 
If you wish to leave the lower half of the screen 
blank when you answer a call, press F3 to select 
“Blank.” 
Station Extension Number 
22.18 ToDEmRhm’E IF THE Sz;4noN’S EXlENSIONNU,U- 
BER APPEARS ON THE SCREEN: 
(1) Press CONFG and then the F2 key to select “Dis- 
play.” 
A list of options appears in the lower half 
of the screen. 
(2) Press F9 to select “Extension.” The “Display 
Own Extension Number” prompts appear. 
(3) If you wish to have the extension number appeal; 
press Fl to select “On.” 
If you do not want the extekon number 
displayeci, press F2 to select “Off.” 
Page 2-52  
						

							INTER-TELPRACTICES 
IMX/GMX 256/832 ATFENDANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
. .._ii D. CALLS 
22.19 The following configuration options can be pro- 
grammed by pressing CONFG and then F3 to select 
“Calls.” 
l 
0 
0 
IC Speed Dial: Each operator can program up to 10 
numbers in his or her intercom speed-dial directory. 
CO Speed Dial: Each operator can program up to 10 
numbers in his or herpersonul outside call directory. 
(Some Bocations may be programmed for redialing 
the last number dialed, as described below.) 
CO Options: Each operator can determine how 
many of the locations in the 
personal outside call di- 
rectory are reserved for redialing. Any number O-10 
can be designated. 
CO 
Directory: The system speed-dial directory can 
contain additional numbers that are frequently used 
by the operator. This option is used for enteringnum- 
bcrs in the CO directory (see page 2-2.5 for another 
method of entering numbers in the CO directory us- 
ing the TAG key). These additional numbers can be 
given names and/or notes as desired. Each operator 
can add numbers to the CO directory, but because all 
operators of the console share the CO directory, all 
will have access to the numbers (the added numbers 
are not “private” for individual operators on a shared 
console). System speed-dial entries are shown in the 
directory with the speed-dial location number in the 
“notes” field. 
DTMFz Each operator can determine whether the 
console will be in M’MFmode automatically during 
an outgoing call or remains in non-IYTMF mode. 
‘lhnk Access: The OUTGN key can be pro- 
grammed to access LCR or any available trunk 
group for placing an outgoing call. This option 
applies to all operators of the console and cannot be 
programmed on an individual-operator basis. 
Call Connect: Determine when intercom calls will 
be placed. They can be placed as soon as the entered 
number matches an entry in the intercom directory, 
or only when the called station is not busy or not in 
do-notdisturb. This option applies to ull operators 
of the console and cannot be programmed on an indi- 
vidual-operator basis. 
Voice Mail: Any operator can program the intercom 
number that is accessed by the VMAIL key. This op- 
tion applies to a.U operators of the console and can- 
not be programmed on an individual-operator basis. 
Voice Qpe: This option identifies the mode used to 
access the voice mail unit: customized directory 
Mode or generic M’MF mode. 
Expanded DID Names: This option allows the op 
erator to program identifying names to the system’s 
DID numbers. The expanded name is used in place 
of the seven-character system-programmed DID 
name to give the operator more information when 
the DID name is displayed during a call. Each DID 
name must be unique for this feature to work proper- 
ly- 
Personal Intenzom Speed Dial 
22.20 This utility is used for programming or deleting 
entries in each operator’s 
personal intercom speed-dial 
list. Three options are available. They are: 
l IC is used for programming intercom numbers that 
match extensions in the system intercom directory. 
l Generic is used for programming digit strings that 
may be used during a call. For example, when call- 
ing voice mail, you could press the speed-dial key 
that contains your mailbox number and password to 
listen to waiting messages. 
NOTE: Generic numbers cannot begin with num- 
bers that match a feature code, nor can the digits that 
follow a pause or hookflash begin with a number that 
matches a feature code. For example, a voice mail 
password that begins with 9 (e.g., 9999) cannot be 
entered, as the entire number or after a pause, be- 
cause 9 is the default feature code for least-cost rout- 
ing* 
0 
Remove is used for deleting numbers from the 
speed-dial list. 
22.21 
To PROGRAM OR DELETE IIVZERCOM SPEED-DIAL. 
NUMBERS: 
0) 
(2) 
(3) press CONFG and then the F3 key to select 
“Calls.” A list of options appears in the lower 
half of the screen. 
Press the Fl key to select “IC Speed Dial.” The 
“IC Speed Dial Types” window appears. press 
the associated function key (or move the high- 
light bar and press REIVRN or CNECT) to 
select one of the three choices: IC, Generic, or 
Remove. 
The intercom speed-dial list appears. Use a func- 
tion key (or move the highlight bar and press RF- 
TURN or CNECX) to select the speed-dial num- 
ber that you wish to program or delete. 
Page 2-53  
						

							FEATURES 
Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 256/832 A’ITENDANT COMPUTER CONSOLE 
(4) Determine which of the following procedures 
applies to your selection: 
If you chose IC in the first step, the system inter- 
com directory and an input prompt appear. Enter 
the desired intercom number (or move the high- 
light bar to the desired number in the directory 
and press RETURN or CNECI). The intercom 
speed-dial list reappears, showing the number in 
the selected location. You may choose another 
number to program or press ESC to return to the 
“IC Speed Dial Types” window. 
NOTE: If an alias has been assigned to the sta- 
tion that you wish to enter as an IC number, you 
can use the main listing for that number or the 
alias. 
If you chose Generic in the first step, the screen 
prompts you to “Enter Generic IC Number.” En- 
ter the desired number and press RETURN. The 
screen then prompts you to enter the “Name 
Associated with Number.” If desired, enter a 
name for this number and/or press RETURN. 
The intercom speeddial list reappears, showing 
the number in the selected location. You may 
choose another number to program or press ESC 
to return to the “IC Speed Dial Types” window. 
NOTE: If you enter an extension number as a 
“generic number,: the station’s status will not 
appear in the intercom speed-dial directory. 
If you chose Remove i#i the first step, the screen 
prompts you to “Verify Operation” and asks “De- 
lete Speed Dial at F,? N” Enter Y and press RE- 
TURN to delete the number (or press RETURN 
to cancel the operation). The intercom speed- 
dial list reappears, showing the selected location 
as “.” You may choose another num- 
ber to program or press ESC to return to the “IC 
Speed Dial Types” window. 
Personal CO Speed-Dial 
22.22 Each operator has a personal CO speed-dial 
list. This speeddial list will be displayed whenever the 
OUTGN key is pressed. The operator can then choose to 
press a function key or enter a number that is not on the 
list. 
22.23 Some CO speed-dial locations can be repro- 
grammed for redialing numbers (as described on the 
next page). If all locations are set for redialing, this op 
tion will not be available to the operator. 22.24 The CO speed-dial numbers can contain up to 
32 digits each and can include dashes, hookflashes, and/ 
or short or long pauses for dialing a series of numbers. 
For example, the speeddial number can contain an SCC 
local number, a pause, and an access code. For using 
E&M trunks, speed-dial numbers may contain the other 
system’s trunk access code if it is followed by a pause. 
The lengths of the hookflash and the pause are deter- 
mined by the programmable “CO hookflash” and 
“pause digit” timers. (Refer to the 256 or 416/832manu- 
al for additional information regarding the timers.) 
22.25 
To PROGRAM OR DELElE NUbfBRRS Ih’ THE SPEED- 
DL4LU.W 
(1) 
(2) 
(3) 
(4) 
(5) Press CONFG and then the F3 key to select 
“Calls.” A list of options appears in the lower 
half of the screen. 
Press the F2 key to select “CO Speed Dial.” The 
CO speeddial list appears. Use a function key 
(or move the highlight bar and press RETURN 
or 
CNECT) to select the number that you wish to 
program or delete. 
A window appears with prompts for entering the 
name, note, number, and local time. 
a. 
b. 
‘C. 
d. Enter the desired name. If the last name is 
listed first, separate the names with a comma. 
Enter or modify the desired note and press 
RETURN or CNECI’. Do not use a backslash 
(\) in the note. 
Enter the desired telephone number and press 
RJ5TURN or CNECI’. (To include pauses or 
hoo~ashes in the numbex enter F for a 
hooknash, S for a short pause, or L for a long 
pause.) 
Zf the time wne is correct, skip to the next 
step. If the time wne is not correct, type Y 
and press RETURN. A window appears that 
contains United States time zones and “Oth- 
er.” Select the desired time zone. If you se- 
lected “Other,” another window appears so 
that you can enter the time of&et from Green- 
wich Mean Time and “East” or “West” for 
the number’s location. 
,,- , _ 
-., 
Press ENTER to place the number in the speed- 
dial directory. The CO speed-dial list reappears, 
showing the number in the selected location. 
You may choose another number to program or 
press ESC to return to the “CO Speed Dial 
Types” window. 
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							INTER-TELPRACTICES 
IMX/GMX 256/832 A’lTENDANT COMPUTER CONSOLE lwAmREs 
Issue 1, November 1994 
co options 
’  . 
22.26 Each operator can determine how many (if any) 
personal CO speed-dial locations will be used for stor- 
ing numbers for redialing. 
22.27 
ING: 
(1) 
(2) 
(3) Press CONFG and then the F3 key to select 
“Calls.” A list of options appears in the lower 
half of the screen. 
Press the F3 key to select “CO Options.” A win- 
dow appears with the prompt “Number of CO 
Speed Dial Entries to be Used for Redial 
(o-lo).n 
Enter the desired number (O-10) and press RE- 
TURN. 
CO Directory 
22.28 Using this option, each operator can add, 
modify, and/or delete CO directory numbers. These 
numbers displayed in the directory that contains the sys- 
tem speed-dial numbers. Because all operators of the 
console share the CO directory, all will have access to 
the numbers (the added numbers are not “private” for in- 
dividual operators on a shared console). 
22.29 To ENTER OR iUODII;yNUMBEIU W l?IE SYSTEM CO 
DIREmRY: 
(1) 
(2) 
(3) 
(4) 
(5) 
Press CONFG and then the F3 key to select 
“Calls.” A list of options appears in the lower 
half of the screen. 
Press the F4 key to select “CO Directory.” A list 
of options appears. 
To add a number, press Fl. A window appears 
with prompts for entering the name, note, num- 
ber, and local time. 
To moo?& a number; press F2 (or enter the desired 
name or number and press RETURN). Awindow 
appears that shows the current name, note, num- 
ber, and local time. 
Enter or modify the desired name (up to 20 char- 
acters). If the last name is listed first, separate the 
names with a comma. 
Enter or modify the desired note (up to 10 char- 
acters) and press RETURN or CNECT. Do not 
use a backslash (  ) in the note. 
Enter or modify the desired telephone number 
(up to 42 digits) and press RETURN or CNECT. 
You can include dashes in the number, if desired. 
(7) 
(8) 
2230 
KJRE 
(1) 
(2) 
(3) 
(4) 
2231 
(To include pauses or hookjlashes in the nwnbec 
enter F for a hookflash, S for a short pause, or L 
for a long pause.) 
If the time wne is correct, skip to the next step. If 
the time wne is not conwt, type Y and press RE- 
TURN. A window appears that contains United 
States time zones and “Other.” Select the desired 
time zone. If you selected “Other,” another win- 
dow appears so that you can enter the time of&et 
from Greenwich Mean Time and “East” or 
“West” for the telephone number’s location. 
Press ENTER when the number appears as de- 
sired. If modijjhg a number the CO directory 
appears. You may choose another number to 
modify or press ESC to exit. 
TODELElEANUMBER FROMTHESYSTEMCODIREC- 
Press CONFG and then the F3 key to select 
“Calls.” A list of options appears in the lower 
half of the screen. 
Press the F4 key to select “CO Directory.” A list 
of options appears. 
Press F3 (or enter the desired name or number 
and press FEZURN). A window appears that 
shows the current 
name, note, number, and local 
time, followed by a prompt that asks if you want 
to delete the number. 
Press Y and ENTER to delete the number or 
press N and ENTER to leave the number un- 
changed. 
The CO Directory option is also used for setting 
the console’s default value for the local time zone and 
for the international dialing code(s). 
2232 TosETmmAL TLUEZONE: 
(1) 
(2) 
(3) 
(4) Press CONFG and then the F3 key to select 
“Calls.” A list of options appears in the lower 
half of the screen. 
Press the F4 key to select “CO Directory.” A list 
of options appears. 
RessF4 again to select “Location.” Alist of time 
zones appears. 
Select the desired United States time zone or 
“Other” and press RETURN. 
a. If you selected a U.S. time wnc, another 
window appears that contains two prompts. 
Enter the following information and then 
press ENTER. 
Page 2-55  
						

							INTER-TELPRACTICES 
IMX/GMX 256/832 ATIXNDANT COMPUTER CONSOLE 
Daylight-saving time occurs? (y/n): press 
YandRETURNiftheconsoleisinanarea 
that follows daylight-saving time. Press N 
and RETURN if daylight-saving time is not 
used. 
Local description code: You can enter up to 
three characters that will be used in the CO 
directory to identify local calls. Enter the de- 
sired characters (if arty) and press RETURN. 
b. Zf you selected 
“Othel; n a window appears 
that prompts you for the time offset from 
Greenwich Mean Time. Enter the following 
information and then press ENTER. 
Time omet from Universal Time Zone 
(hours:min): 
Enter the number of hours and 
minutes difference between the local time 
and Greenwich Mean Time. Enter the hours, 
a colon, and the minutes, then press RE- 
TURN. 
East (-) or 
West (+) of the Universal Time 
Zone (E/w): Indicate whether the local zone 
is located east or west of the international 
date line by entering E or W and pressing RE- 
TURN. 
(5) Press ENTER when the location information is 
correct. (Or press ESC to exit without saving the 
changes.) 
22.33 To SET THE LNlERNATIONAL DLUNG CODE(S): 
(1) 
(2) 
(3) 
(4) 
(5) 
03) 
Press CONFG and then the F3 key to select 
“Calls.” A list of options appears in the lower 
half of the screen. 
Press the F4 key to select “CO Directory.” A list 
of options appears. 
Press F5 to select ‘Code.” A window with two 
prompts appears. 
Enter or edit the first dialing code and press RE- 
TURN. (Or just press RETURN to leave it un- 
changed.) 
Enter or edit the second dialing code and press 
RJZTURN. (Or just press RETURN to leave it un- 
changed.) 
Press ENTER when the dialing codes are cor- 
rect. (Or press ESC to exit without saving the 
changes.) 
DTMF 
2234 If M’MF tones are frequently needed during 
outgoing calls (for example, when calling a computer- ized service or voice mail system), this option can be 
used to automatically enable MMF mode during out- 
going calls. (To enable MMF on incoming calls, press 
AUT and any keypad key, regardless of the DTMFmode 
option selected. To disable MMF during the incoming 
call, press ALT and any keypad again.) 
22.35 While on an outgoing call, pressing the ALT 
and any keypad key simultaneously turns on or off 
DI’MF signaling (depending on the default MMF 
mode). To return the DTMF mode to default, you can 
disconnect from the call or press ALT and any keypad 
key again. 
2236 
(1) 
(2) 
(3) 
(4) To SRT THE DlMF MODE OPTION: 
Ress CONFG and then the F3 key to select 
“Calls.” A list of options appears in the lower 
half of the screen. 
Press F5 to select “IYTMF.” A window with two 
options appears. 
Press Fl to enable DTMF mode on all outgoing 
calls, or press F2 to disable IYTMF. 
Ress ESC when finished. 
‘lhnk Access 
22.37 This option determines whether LCR or a trunk 
group is accessed when a console operator presses the 
OUTGN key. 
22.38 The OUTGN key selection can be overridden 
whenever desired by pressing the ALT and OUTGN key 
simultaneously, then selecting the desired route for the 
call being placed. 
22.39 To DElERbUNE THE DEFAULT FUNCTION OF THE 
OVlGNKEY.. 
(1) Press CONFG and then the F3 key to select 
“Calls.” A list of options appears in the lower 
half of the screen. 
(2) Press F6 to select “Trunk Access.” A list of trunk 
group access codes and descriptions appears. 
Press the associated function key (or move the 
highlight bar to the desired code and press RE- 
TURN or CNECT). 
NOTE: If a trunk group access code has been de- 
leted from the 256 or 416/832 database, it will 
not appear in this list. 
Voice Mail 
22.40 This determines the number that is dialed when 
a console operator presses the VMAIL key. 
22.41 To PROGRAM THE tmxu NUUBER: 
,.r.r, 
_, -. 
\a 
Page 2-56  
						

							INTER-TELPRACTICES 
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
(1) Press CONFG and then the F3 key to select 
“Calls.” 
A list of options appears in the lower 
half of the screen. 
(2) Press F7 to select “Voice Mail.” When prompted, 
enter the extension number of the voice mail unit 
and press RETURN. 
Voice m 
22.42 This option determines the mode used to access 
the voice mail unit connected to the 256 or 416/832 Sys- 
tem. It is needed to allow the console to send commands 
that are suited to the voice mail unit. 
22.43 l0 PROGRAM THE VOICE MAIL UNITACCESS MODE: 
(1) Press CONFG and then the F3 key to select 
“Calls.” A list of options appears in the lower 
half of the screen. 
(2) Press F8 to select “Voice Type.” TWO choices ap 
pear. Press Fl for customized Directory Mode or 
press F2 for the generic DI’MF Mode. 
_- NOTE: Most voice mail systems require the 
generic MMF Mode. The customized Directory 
Mode is used only for voice mail systems that 
have been specially modified to interface direct- 
ly with the 256 or 416/832 System. 
‘. 
Call Connect 
22.44 When an intercom number is dialed, it is 
checked against the intercom directory for validity. This 
option determines what will occur when a console oper- 
ator dials a number that exactly matches an entry in the 
system intercom directory. The options are as follows. 
0 The call is automatically dialed regardless of the sta- 
tion’s availability. If the station is busy, the call 
camps on. Ifthe station is in do-not-disturb, you can 
use the queue, message, or do-not-disturb override 
feature. 
l The call is automatically dialed only if the station is 
available. If the station is busy or in do-not-disturb, 
you have the option of calling in order to camp on, 
queue, leave a message, barge, or override do-not- 
disturb. 
l The call is automatically dialed if the station is busy, 
but not if the station is in do-not-disturb. If the called 
station is in do-not-disturb, you can still choose to place the call in order to use the queue, message, or 
do-not-disturb override feature. 
22.45 To PROGRAM lHR INTERCOM CALL COMCT 
OPTION: 
(1) Press CONFG and then the F3 key to select 
“Calls.” 
A list of options appears in the lower 
half of the screen. 
(2) Ress F9 to select “Call Connect.” Three choices 
appear. Press one of the following keys: 
(3) Select one of the following options: 
To connect calls regardless of availability of 
the called station: Press Fl. 
To automatically connect calls only if the 
called station is available: 
Press F2. 
To automatically connect calls only if the 
called station is not in do-notdisturb: 
Press 
F3. 
Expanded DID Names 
22.46 This option allows the operator to program 
identifying names to the system’s DIDnumbers. The ex- 
panded name is used in place of the seven-character sys- 
tem-programmed DID name to give the operator more 
information when the DID name is displayed during a 
call. 
22.47 To PROGRAMANEXFMDED DID NAME: 
(1) 
(2) 
(3) 
(4) 
0 
Press CONFG and then the F3 key to select 
“Calls.” A list of options appears in the lower 
half of the screen. 
Ress FlO to select “Expanded DID Name.” 
A 
list of DID numbers appears. 
Press the associated function key (or move the 
highlight bar to the desired number and press 
RETURN or CNECT). 
A window appears that contains a space for you 
to enter the new information. (No other informa- 
tion in that window can be changed.) Qpe the 
desired name or number, up to 48 characters, and 
press ENTER. The list returns. 
To program a name for another DID number, re- 
peat steps 3 and 4. Or, to exit, press ESC. 
Page 2-57  
						

							FEATURES Issue 1. November 1994 INTER-TELPRACTICES IMX/GMX 256/832 A’ITENDAN’T COMPUTER CONSOLE 
E. FEATURES 
22.49 Each operator can program customized do-not- 
disturb messages and/or determine the function of the 
FWD key by pressing CONPG and then F4 to select 
“Features.” 
Do-Not-Disturb Messages 
22.49 Customized do-not-disturb messages combine 
the programmed system messages with a personalized 
second line. The custom messages appear at the top of 
the list of do-notdisturb message selections. 
22.50 TO PROGRAM CUSXMUED DO-NOT-dllsTuRB MES- 
SAGES: 
(1) 
(2) 
(3) 
(4) 
(5) 
(6) 
Press CONPG and then the F4 key to select “Fea- 
tures.” A list of options appears in the lower half 
of the screen. 
Press Fl to select “DND.” mo choices appear. 
Press Fl to select “Replace.” Alist of do-notdis- 
tub message locations appears. 
Ress the function key associated with the mes- 
sage location you wish to program (or move the 
highlight bar to the desired location and press 
RETURN). The list of system do-not-disturb 
messages appears. 
Press the function key associated with the mes- 
sage you wish to appear on the first line of your 
custom message (or move the highlight bar to the 
desired message and press RJTWRN). The 
screen prompts you to “Enter Replacement DND 
Message.” 
Enter the message you wish to appear on the sec- 
ond line of your customized message and press 
RETURN. The list of locations reappears, show- 
ing the new message in the selected location. 
You may select another location or press ESC to 
return to the “DND Operation” window. 
22.51 To DELETE A CUSl0MUED DO-NOT-DISlURB MES- 
se:7’,. 
SAGE: 
(0 
(2) 
(3) 
(4) 
(5) 
Press CONPG and then the F4 key to select “Fea- 
tures.” 
A list of options appears in the lower half 
of the screen. 
Press Fl to select “DND.” ‘limo choices appear. 
Ress F2 to select “Remove.” A list of do- 
not-disturb message locations appears. 
Ress the function key associated with the mes- 
sage location you wish to delete (or move the 
highlight bar to the desired location and press 
RETURN). The screen prompts you to “Verify 
Operation.” 
Enter Y and press RETURN to delete the indi- 
cated message. Or just press RETURN to exit to 
the list of do-not-disturb message locations. You 
may select another location or press ESC to re- 
turn to the “DND Operation” window. 
Forward 
22.52 The FWD key can be programmed to default to 
one of the four forwarding options (all calls, if no an- 
swer, if busy, or if no answer/busy). When the FWD key 
is pressed, the operator has two options: press RETURN 
to use the default option, or select an alternate option by 
pressing a function key (or move the highlight bar to the 
desired option and press IZEWRN). 
22.53 
(1) 
(2) 
(3) To D,QERMNE THE DEFAULTFWD OPTION: 
Ress CONFG and then the P4 key to select “Fea- 
tures.” A list of options appears in the lower half 
of the screen. 
Press F2 to select “Forward.” The four forward- 
ing choices appear. 
Press the function key associated with the for- 
warding option you wish to select (or move the 
highlight bar to the desired option and press RE- 
TURN). 
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							INTER-TELPRACTICES IMWGMX 256/832 ATTENDANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
.:_ 
-- F. MESSAGE 
22.54 Three parameters are programmed by pressing 
CONFG and then F5 to select “Message.” They are as 
follows: 
0 
a 
a Greeting: 
When console operators answer calls for 
several tenant groups, the operators may wish to 
have special greeting prompts to remind them which 
tenant is being called and what the Preferred greet- 
ing is. Different messages can be entered for each 
tenant group and for morning, evening, and night 
hours. The operators can also Program the time at 
which the message will change. This information is 
shared by all operators of the console and cannot be 
programmed on an individual-operator basis. Mes- 
sages can only be programmed for tenant groups that 
have descriptions programmed in the database (refer 
to the 256 or 416/832 manual for tenant group pro- 
gramming information.) 
‘lhnsient Display Timer: The transient display 
alerts the operator when an operation has been com- 
pleted or when the operation is invalid. The length of 
time a transient message will remain on the display 
is programmed by each operator. (One exception to 
this timer is the Hunt Group Camp-On display which 
appears for four seconds regardless of the transient 
display timer value.) 
Text Message Options: The text messaging option 
allows operators to enter detailed messages and re- 
trieve them as desired. Using this utility, the opera- 
tors can determine the various parameters of the text 
messaging option. This ir formation is shared by ull 
operators of the console and cannot be programmed 
on an individual-operator basis. 
Morning, Afternoon, and Evening Greetings 
22.55 To PROGRAMCUSlOMIZED GREETLVGS: 
(1) Press CONFG and then the F5 key to select 
“Message.” Alist of options appears in the lower 
half of the screen. 
(2) Press Fl to select “Greeting.“The display shows 
the “Greeting Message Gptions” window. 
(3) Select the desired message by pressing the asso- 
ciated function key (Fl for Morning, F3 for Af- (4) 
(5) 
22.56 
(1) 
(2) 
(3) 
(4 
0 temoon, or F5 for Evening), or move the high- 
light bar to the desired message and press 
IIETURN or CNECT. The screen Prompts you to 
“Select Tenant Option” and shows a list of ten- 
ants and the Previously Programmed greetings. 
Select the desired tenant by pressing the asso- 
ciated function key (or move the highlight bar to 
the desired message and press BETUBN or 
CNECI’). The screen prompts you to “Enter New 
Message.” 
Type the desired message (up to 30 characters) 
and press RETURN. The “SelectTenant Option” 
window returns, showing the new message. You 
can select another message to program by retum- 
ing to step 4, or exit to the “Greeting 
Message 
options” window by pressing ESC. 
To SET IHE lZUE PERIODS FOR THE bE9.SAGE.T: 
Press CONFG and then the F5 key to select 
“Message.” Alist of options appears in the lower 
half of the screen. 
Press Fl to select “Greeting.” The display shows 
the “Greeting Message options” window. 
Select the desired time period by pressing the as- 
sociated function key (F2 for Morning, F4 for 
Afternoon, or F6 for Evening), or move the high- 
light bar to the desired time period and press RE- 
TURN or CNECT. The screen Prompts you to 
“Select Tenant Option” and shows 
a list of ten- 
ants and the Previously programmed time. 
Select the desired tenant by pressing the asso- 
ciated function key (or move the highlight bar to 
the desired tenant and Press RETURN or 
CNECI’). The screen prompts you to “Enter the 
Time to Begin Greeting Message.” 
Type the desired time, in the indicated format, 
with hours and minutes separated by a colon (for 
example “13:OO” or “1:OO pm”) and Press RE- 
TURN. The “Select Tenant Option” window re- 
turns, showing the new time. You can select 
another tenant to program by returning to step 4, 
or exit to the “Greeting Message Options” win- 
dow by pressing ESC. 
Page 2-59  
						

							FEATURES 
Issue 1, November 1994 xNTJzR-TELPRAcTIcES 
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE 
‘Ikansient Display Tier 
22.57 
(1) 
(2) 
(3) 
ToSETTHEDURAnoNOFTRANsIENTDISPwS: 
Press CONFG and then the F5 key to select 
“Message.” Alist of options appears in the lower 
half of the screen. 
Press F2 to select “Transient.” The screen 
prompts you to enter the “Transient Message 
Display Time (1 to 5 Seconds).” 
Enter the desired value (l-5) and press 
RETURN. Or, just Press RETURN to keep the 
current value. The “Message Options” window 
returns. 
Text Messaging Parameters 
22.58 The following parameters can be set for the text 
messaging option: 
Auto Purge: The operator can set the maximum 
number of messages that will be held in the textmes- 
sage directory for each tenant. When this maximum 
is reached, the oldest waiting message will automat- 
ically be purged as each new message is entered. The 
maximum number of messages that can be stored in 
the system is dependent on disk space, but the high- 
est possible number is 10,000 messages. 
Full Alarm: If enabled, this alarm will alert the op 
erator when a tenant’s me-*ages are within 90% of 
the maximum number allowed. The word 
“ALARM” appears in the alarm/notice area at the 
top of the screen and a detailed message appears in a 
box in the lower half of the screen when the console 
station is idle. The detailed message will state that 
the message quantity is near limit when more than 
90% of the maximum has been reached. If the direc- 
tory is 100% full, it will state that the quantity is at 
the limit. The operator should then delete anyunnec- 
essary messages. 
Recall Interval: It is possible that occasionally the 
message lamps on keysets and ESL.Ss will be turned 
off as the result of a power failure, database reset, or 
user error. For this reason, the Attendant Computer 
Console can be used to re-send the message waiting 
indications and light the lamps. This can be done au- 
tomatically, by setting the recall interval to re-send 
message indications when the system is placed in 
night mode, at a preset intervals during the day, or 
both. Or the operator can choose to only reset the 
lamps manually using the “Re-Light Message 
Lamps” option under the m ke y (see page 2-47). 
l Print Size: This determines the minimum number 
I C-Y”‘., 
of lines that will be printed per text message. 
22.59 TO SET THE biXXLUUM NUMBER OF SAVED 
bilLSAGES: 
(1) 
(2) 
(3) 
(4) 
22.60 
(1) 
(2) 
(3) 
(4) 
(5) 
22.61 
(1) 
Press CONFG and then the F5 key to select 
“Message.” Alist of options appears in the lower 
half of the screen. 
Press F3 to select “Text.” The screen shows the 
“Text Message Options.” 
Press Fl to select “Auto Purge.” The screen 
prompts you to “Select Tenant Option.” 
If there is more than one tenant group, select the 
desired tenant by pressing the associated func- 
tion key, (or move the highlight bar to the desired 
tenant and press RETURN or CNECT). The 
screen prompts you to “Enter Number of Text 
Messages for 
(tenant).” 
Enter the desired number and Press RETURN. 
Or, just press REXURN to leave the number un- 
changed. The “Select Tenant Option” window 
returns, showing the new number. You can select 
another tenant to program by returning to step 4, 
or exit to the “Text Message Options” window by 
pressing Est. ,, -. 
,,  
Press CONFG and then the F5 key to select 
“Message.” A list of options appears in the lower 
half of the screen. 
Press F3 to select ‘Text.” The screen shows the 
“Text Message Options.” 
Ress F2 to select “Full Alarm.” The screen 
prompts you to “Select Tenant Option.” 
Select the desired tenant by pressing the asso- 
ciated function key, (or move the highlight bar to 
the desired tenant and Press RETURN or 
CNECIJ. The screen prompts you to “Enable/ 
Disable Text Message Alarms for (tenant).” 
Press Fl to enable the alarm or F2 to disable it. 
The “Select Tenant Option” window returns, 
showing the enable/disable status. You can select 
another tenant to Program by returning to step 4, 
or exit to the “Text Message Options” window by 
pressing ESC. 
Press CONFG and then the F5 key to select 
“Message.” A list of options appears in the lower 
half of the screen. _. ., 
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