Inter-Tel Imx/Gmx 256/832 Manual

							INTER-TEL PRACTICES 
IM.X/GMX 256/832 A’lTENDANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
’ 
-VT 
CONTENTS 
FEATURES 
PAGE 
1. Introduction ......................................................... 2-3 
2. Using The Keyboard .................................................. 2-4 
. Feature Keys .................................................... 2-4 
B. Function Keys ................................................... 2-6 
C. Special Keys ..................................................... 2-6 
.3. Display Screen Layout ................................................ 2-7 
4. Incoming Calls ...................................................... 2-9 
A. Receiving Calls ................................................... 2-10 
B. Placing Calls On Hold ............................................. 2-11 
C. Call Transfer .................................................... 2-12 
5. Text Messaging ...................................................... 2-14 
A. Entering Text Messages ............................................ 2-14 
B. Retrieving A Text Message ......................................... 2-15 
C. Using The Text Message Directory ................................... 2-16 
6. Intercom Calls ....................................................... 2-19 
A. Intercom Directory ............................................... 2-19 
B. Placing Intercom Calls ............................................ 2-19 
C. Ring Intercom Aiways ............................................. 2-21 
D. ................ 2-21 
Intercom Camp On And Busy Station Callback (Queue) 
E. Off-Hook Voice Announce (OHVA) .................................. 2-22 
7. Inter-Station Messages ................................................ 2-23 
. Leaving Messages ................................................ 2-23 
B. Receiving Mesages ............................................... 2-24 
8. Outside Calls ........................................................ 2-25 
. The CO Directory ................................................ 2-25 
B. Placing Outside Calls ............................................. 2-26 
C. Trunk Camp On And Busy Trunk Group Callback (Queue) ............. 2-27 
D. Account Codes ................................................... 2-27 
E. Hookilash ....................................................... 2-28 
9. Reverse Transfer (Call Pick-Up) ........................................ 2-29 
10. Conference Calls ..................................................... 2-29 
A. Placing A Conference Call ......................................... 2-29 
B. Add Parties To A Conference ....................................... 2-30 
C. Exiting A Conference ............................................. 2-30 
11. Barge .............................................................. 2-31 
12. Call Privacy And Privacy Release ....................................... 2-32 
13. Call Forwarding ..................................................... 2-33 
14. Paging ............................................................. 2-35 
15. Remove From Paging ................................................. 2-35 
16. Do-Not-Disturb ...................................................... 2-36 
Page 2-l  
						

							FEfwumm 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 256/832 A’ITEXD ANT COMPUTER CONSOLE 
CONTENTS PAGE ..r-.. 
.)! 
,. 
17. Reminder Messages .................................................. 2-37 
4 18. Optional Station Exchange Feature 
..................................... 2-38 
19. Operator Statistics 
................................................... 2-39 
20. ‘Dunk Statistics ...................................................... 
2-40 
21. Attendant Features 
................................................... 2-42 
. Attendant Recall ................................................. 2-42 
B. Placing The System In Night Mode .................................. 2-43 
C. Programming System Reminder Messages ............................ 2-43 
D. Programming System Do-Not-Disturb Messages ....................... 2-44 
E. Setting Time Of Day And Date ..................................... 
2-44 
I 
F. Enabling Toil Security Database Programming ........................ 2-44 
G. Programming System Speed-Dial Numbers ........................... 
2-45 
H. Remote Station Feature Cancel ..................................... 2-45 
I 
I. Remote Hunt Group Remove/Replace ............................... 2-46 
J. System Alarm Reporting .......................................... 2-46 
. tink Maintenance ............................................... 2-47 
L. Generating An SMDA Report 
...................................... 2-47 
M. Saving The History Queue 
......................................... 2-47 
N. Re-Lighting Message Lamps 
....................................... 2-47 
0. Displaying The Software Version .................................... 2-47 
22. 
Custom Configuration 
................................................ 2-48 
k Interrupting The Coniiguration Programming Session 
................. 2-48 
B. Name ........................................................... 2-48 . 
. Display 
......................................................... 2-50 
D. Calls ........................................................... 2-53 
E. Features .. ..*;..........................................~ ....... 2-58 
. Message ......................................................... 
2-59 
23. Other Console Adjustments ............................................ 
2-62 
. Volume Controls ................................................. 2-62 
B. Selectable Ring Tone .............................................. 2-62 
. Music-On-Hold And Background Music ............................. 2-62 
D. Music And Paging To Speaker 
...................................... 2-63 
E. Clear Printer Queue .............................................. 2-63 
Page 2-2  
						

							INTER-TELPRACTICES 
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE FEAm Issue 1, November 1994 
1. INTRODUCTION 
1.1 To describe the 256/832 Attendant Computer 
Console features, this FEATURES chapter has been or- 
ganized to cover four 
main topics: 
l Keyboard and Display Layout: The first sections 
explain the layout of the customized keyboard and 
the display screen. One section shows the locations 
of the various feature keys and briefly explains their 
functions. Another section shows the display screen 
and explains where to look for specific on-screen in- 
formation. 
0 Call Processing Features: Several sections explain 
the use of the station features that are available to all station users, including intercom call features, out- 
side call features, and other call processing features 
such as conferencing, forwarding, etc. 
Attendant Features: This section explains the spe- 
cial attendant-only features and how to use them on 
the Attendant Computer Console. 
Configuring The Console: Several console 
features can be customized for each operator includ- 
ing name display, screen colors, speed-dial directo- 
ry, etc. These sections explain the configuration 
tasks as well as how to adjust the speaker volume and 
select ring tones and background music. 
Page 2-3  
						

							INTER-TELPRACTICES 
lMX/GMX 256/832 A’ITENDANT COMPUTER CONSOLE 
2. USING THE KEYBOARD , -7.7.  
. . 
2.1 A custom keyboard is used to enhance the speed and accuracy of handling calls. To minimize keystrokes, the 
most frequently used features are assigned to dedicated (non-programmable) keys. . .J, 
A FEAlTJREKEYs 
2.2 The following feature keys of the Attendant Computer Console are used most frequently and are located in the 
right-hand key pads on the keyboard. The keys and their functions are described below. 
II----III 
1 BARGEll WAIL 11 MSG 1 
PRS TUV WXY 
7 8 9 
KEY 
ESC 
OUTGN 
HOLD 
BARGE FUNCTION 
Used for cancelling various functions as described in the procedures. Also exits a menu or 
moves up one menu level when programming. 
Used for placing an outgoing call (default route and displayed directory are determined in 
confi,uration programming). 
Places a call on individual hold so that it can be directly accessed at that station or accessed 
through a reverse transfer from any other station. 
Allows the user to join into a call when calling a station, if the console station is enabled for 
this feature in the 256 or 4161832 database. 
Dials the voice mail unit for placing and retrieving voice messages, and for transferring calls 
to the voice mail unit. 
hiSG Sends and responds to message waiting indications. When pressed with the SHIFT key, it dis- 
plays a directory of waiting messages. 
CNEcr Can be used in place of the ANSW or RETURN keys in some procedures. 
VP, Dow9 m aad 
RIGHT ARROWS These keys move the cursor in the indicated direction. 
ANSW 
PAGE 
RBTRV 
RELBASE 
SPL.lT Answers the highest priority incoming call and changes the display to the call handling win- 
dow no matter which call handling or utility program is being executed. 
Accesses the paging network. The user can choose the desired page zone. 
Accesses a call on transfer hold. 
Returns the console to idle state. 
Allows the user to move between two calls while executing a transfer. 
Transfers a call to an extension or outside number. 
~ .- 
.’ 
Page 2-4  
						

							INTER-TELPRACTICES 
IMX/GMX 256/832 A’ITENDANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
2.3 The following keys are located across the top edge of the keyboard and are used for accessing additional features. 
The keys and their functions are listed below. 
KEY 
1 FUNCTION 
HELP 
INS 
DEL 
HOME 
END 
Accesses the on-line help utility. 
Allows the user to toggle between insert and replacement mode while programming or editing 
text. 
Allows the user to delete a character while programming or editing text. 
When the user is viewing a list window, pressing this key moves the cursor to the beginning 
of the list. 
When the user is viewing a list window, pressing this key moves the cursor to the end of the 
list. 
PAGE UP 
PAGE DOWN 
I Pressing the PAGE UP or PAGE DOWN key moves the cursor a preset number of lines up 
or down. The number of lines may be customized by each user. 
TAG 
BADLINE Permits the user to add an identifying tag to an incoming call before transferring it to a station 
or outside number. With the ALT key, it is used for un-tagging calls. With the SHIFT key, it 
tags the call and places it in the CO directory and with the ClRL key it reverses the first and 
last names in a CO directory entry. 
Allows an attendant to place a trunk out of service while connected to a call on the defective 
trunk. 
VOL UP 
VOL DOWN 
FEAT 
IC DIR 
DND 
FWD ~ Adjusts the speaker and handset volume for calls and alerting tones. When pressed simulta- 
neously with the ALT key, it saves the new setting. 
A list of features appears when this key is pressed. The user can then select and execute the 
desired feature. Features accessed by this key are listed on the next page. 
The full intercom directory appears when this key is pressed. The user can then view station 
status or can call any station on the list. 
Places the console in, or cancels, do-notdisturb mode. 
Places the console in, or cancels, call forwarding mode. 
Allows the user to set up customized configuration options. 
Sends a hookflash while on an outside call. 
CONFG 
FLASH 
CNF 
Allows the user to establish a conference. 
NIGHT 
3wIJE 
PICK Up 
EXTMSG 
At attendant stations, places the system in night mode and returns the system to day mode. 
At stations with user statistics enabled, displays the statistics for that user. 
Requests or cancels a busy trunk/station callback (queue). 
Allows the user to pick up a call that is ringing or holding at a station or hunt group. 
Accesses the text messaging utility to allow the user to enter and save detailed messages. 
Page 2-5  
						

							FEauREs INTEB-TELPBACTICES 
Issue 1, November 1994 IMX/GMX 256/832 ATI’ENDANT COMPUTER CONSOLE 
2.4 
The FEN key is used to access the following fea- 
tures. Procedures are given throughout this section of 
the manual. Some features can only be used at attendant 
stations. 
Clear system alarm 
Save/release history queue (Release history queue 
- in 256 System only) 
Database download 
SMDA 
Set time of day 
l Microphone mute on/off 
2.6 During an outside call, pressing the FEAf key al- 
lows the user to use the following features: 
Operator statistics 
Trunk statistics 
Program system speeddial 
Program system do-notdisturb messages 
Program system reminder messages 
Database programming enable (for toll security pro- 
gra=b3) 
Cancel all station forward requests 
Cancel individual station forward request 
Cancel all station do-not-disturb requests 
Cancel individual station do-not-disturb request 
Cancel all station do-not-disturb/forward 
requests 
Cancel individual station do-notdisturb/forward 
request 
Remote hunt group remove/replace 
Remove all trunks from maintenance 
Reminder message 
Reminder message cancel 
Re-light message lamps 
Background music channel selection 
Ring tone selection 
Music/page to speaker on/off 
Background music on/off 
Paging speaker music on/off 
Hunt group remove/replace 
Page remove/replace 
Ring intercom always/cancel 
Station exchange 
Clear printer queue 
Display software version 
0 Optional account code 
0 Private CO call 
0 Microphone mute on/off 
B. FUNCTION KEYS 
2.7 The function keys, labeled Fl-FlO, are located on 
the left-hand side of the keyboard. They are used for 
speed dialing and for selecting items that appear in di- 
rectory and programming lists. 
2.8 When a list is displayed, each line is preceded with 
a number (Fl-FlO). To select a line, press the associated 
function key. 
2.9 When the list contains more than ten entries, addi- 
tional entries are preceded with “Fl-“F6. To select one 
of these entries, press the ClRL key and the indicated 
function key at the same time. 
C. SPECIALKEYS 
2.10 RETUBN or CNECT: These 
keys will select 
the line that is highlighted in each programming win- 
dow and move you to the next window or prompt. They 
are also used to accept an entry and return you to the pre- 
vious window. The use of these keys is described 
throughout the Custom Configuration section. The “car- 
riage return” (RETURN) key on the typewriter key- 
board can be used in place of the ANSW and CNECT 
keys in many features. 
Page 2-6 2.11 ENTER: Some features require you to press the 
ENTER key to complete the task. It is located in the low- 
er right comer of the typewriter keyboard. 
2.12 ESC: The JZSC key has the following uses when 
the operator is programming console options:  25 During an intercom call, pressing the FEAI key 
allows the user to use the following features: 
l Do-not-disturb override 
The ESC key is used to cancel the present program- 
ming utility and move you to the previous window. 
When several subroutines are involved, you will 
need to press ESC several times. 
You can exit to the Console display screen by press- 
ing SHIFT and RSC simultaneously. 
If you wish to exit to the Console display screen tern- 
porarily, you can press ADT and ESC simultaneous- 
ly; when you press CONPG again you will have the 
option of continuing the previous activity or starting 
over.  
						

							INTER-TELPRACTICES 
IMx/GMX 256/832A’ITENDANT COMPUTER CONSOLE 
2.13 ARROWS, PAGE UP/DOWN, HOME and 
END: The UP ARROW, DOWN ARROW, PAGE UP, 
PAGE DOWN, HOME, and END keys are used for 
moving through lists, as described on page 2-5. 
2.14 
ARROWS, DEL, and INS: When a prompt re- 
quires you to enter text (either letters or numbers) you 
can edit the entry by using the LEFI and RIGHT AR- 
ROW keys to move the cursor, DEL to delete the charac- 
ter located above the cursor, or INS to toggle between 
insert and replacement modes. The cursor is box-shaped 
in insert mode and is an underline when in replacement 
mode. In replacement mode, if you begin typing while a 
previous entry is displayed (without first moving the 
cursor), the former entry is overwritten. If desired, you 
can press ESC to cancel the new entry before you press 
RETURN. 
2.15 C’l’RLz This is the “controln key that is used in 
conjunction with the function keys to access items in 
lengthy lists, as described in paragraph 2.9 on the pre- 
vious page. It is located in the lower left corner of the 
typewriter keyboard. 
2.16 AL% There are two ALT keys and they are 
located on either side of the SPACE BAR. They are used 
for several purposes. For example, when both ALT keys are pressed simultaneously, the keyboard “click” (that is 
heard whenever a key is pressed) is turned on or off. A 
single ALT key is used to access the “alternate” function 
of a feature key (this use is described in detail for each 
feature throughout the manual). While on a call, press- 
ing an ALT and any keypad key simultaneously turns on 
or off M’MF signaling (depending on the default DTMF 
mode set up in CONFG programming described on page 
2-56). 
2.17 
HELP: The HELP key can be used as follows: 
If you press the HE&P key once, the Help text files 
appear in the bottom half of the screen. 
While viewing the Help text files you can press 
CI’RL and HELP to display a menu of Help topics. 
While scrolling through the Help text files you can 
return to your starting point by pressing SHIFT and 
I-ELI? 
If you press HELP twice, the screen will display in- 
formation about using the Help feature. 
If you press the ADT and HELP keys at the same 
time, the screen prompts you to press the key about 
which you would like information. 
Page 2-7  
						

							FEATURES 
Issue 1, November 1994 INTER-TELPRACTICES 
lMX/GMX 256/832 ATTEND ANT COMPUTER CONSOLE 
3. DISPLAY SCREEN LAYOUT 
3.1 The Attendant Computer Console screen display 
appears as shown below. The different sections of the 
screen, which are referred to throughout this manual, in- 
clude the following: 
l The Current Operator is identified in the upper left 
comer, if the operator has enabled it in Configura- 
tion. This indicates which operator’s customized op 
tions are in effect. 
l The Alarms/Notices area displays an abbreviated 
message to indicate system alarms and console sta- 
tus such as do-not-disturb, forward, or reminder 
messages. When the console is idle, a box appears 
below the abbreviated message to show the full 
alarm or status message. 
0 The Call Handling Widow changes when a call is 
placed or received, and when do-not-disturb, for- 
ward, or reminder messages are displayed. These 
displays are explained throughout the procedures in 
this section. 
0 The Variable Data changes to indicate the status of 
the console and acts as an identifying header for the 
information that appears in the large box at the bot- 
tom of the screen (such as speed-dial numbers or di- rectory listings). When the console is not in use, the 
display shows “Station Is Idle.” _,-,. 
‘, 
NOTE: The period at the end of the idle status mes- 
sage flashes to indicate that the console is operation- 
al, but not in use. If the period fails to flash, contact 
service personnel. 
l The Date and Time are shown in the upper right cor- 
ner of the display. The operator can determine 
whether the time appears in 12- or 24-hour format. 
l The lhnsient Display changes to show the opera- 
tor what the console is doing. For example, after you 
have programmed a reminder message, it shows 
“Reminder Message Accepted.* The length of time 
the display remains on the screen is determined by 
the operator. Ifthe console is part of a hunt group, the 
transient display is also used for showing the number 
of calls camped on to the hunt group. These mes- 
sages are cleared automatically, not by the operator. 
l The Extension Number of the Attendant Computer 
Console appears below the transient display if en- 
abled by the operator. 
l The Call Count Display shows the number of calls 
ringing and holding. When the console is idle, it 
shows “No Ringing Calls” and “No Holding Calls.” 
: 
CURRENT OPERATOR 
‘ALARMS/NOTICES : 
CALL HANDLING WINDOW 
VARIABLE DATA 
_.-.. 
Page 2-g