Inter-Tel Imx/Gmx 256/832 Manual

							INTER-TEL PRACTICES FEATuREs IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE Issue 1, November 1994 
‘: e. If you hear a repeating signal of four fast 
.A tones and a pause, and the call a&-play shows 
“ZN DND* and the selected do-not-dsturb 
message the station is in do-not-disturb. You 
can use the busy station callback feature, 
leave a message waiting indication, or, ifen- 
abled on your station, use the do-not-disturb 
override feature by pressing the FEAT key, 
then Fl to select the override feature. To can- 
cel the intercom call, press RELEASE. 
f. 
Zf the called station is a busy keyset and ifall 
the necessary conditions for OWA are en- 
abled, you can announce the call using the 
off-hook voice announce feature. For a com- 
plete explanation of this feature, refer to page 
2-22. 
C. KING INTERCOM ALWAYS 
6.8 Always place private calls by programming the 
station with the ring intercom always feature code. 
While this feature is enabled, the called party hears re- 
peating double tones and must lilt the handset (or press 
the SPKR key or IC key) to answer. 
6.9 
To PROGRAM THE Sz;pTION To ALWm PLACE PRlk!! 
IN!lERCOM CALLS (RING INTERCOMALWWS): 
(1) Press the FEKI key. A list of features appears in 
the lower half of the screen. 
(2) Move the highlight bar to “Ring Intercom 
Always” and press the associated function key or 
RETURN. 
6.10 To CANCEL RLNG LNTERCOMALWM: 
Repeat the procedure shown above. The feature 
name will have changed to “Ring Intercom Al- 
ways Cancel” in the feature list. 
D. INTERCOM CAMP ON AND BUSY 
S’IXTION CALLBACK (QUEUE) 
Camp On 
6.11 When a station user calls a busy station or hunt 
group, the system sends a busy signal. The caller can 
wait off hook to camp on (after the camp-on timer ex- 
pires) and hear music (if enabled) while waiting until the called station is available. The system periodically 
sends call waiting signals to the busy station, if camp-on 
tones are enabled. 
6.12 If a called station enables do-not-disturb while an 
intercom call is camped on, the caller is removed from 
the camped on state and receives do-not-disturb indica- 
tions. Intercom callers cannot camp on to a station that is 
in do-notdisturb. 
6.13 To CAMP ON To ANIZXTENSIONNUMBER: 
When calling an extension number and you wish 
to camp on, do not hang up. You hear music (if 
enabled) while camped on. When the station is 
available, a private call is automatically placed 
and you hear repeating double tones until the call 
is answered. 
Busy Station Callback (Queue) 
6.14 When a called station is busy or in do-not- 
disturb, the caller can request a callback (queue) and 
hang up until the station is available. This can be done 
before or after the call camps on. Each station can have 
only one active queue request at a time. 
6.15 Queue callbacks must be answered before the 
queue callback timer expires. If a callback is not 
answered, the queue is canceled. If the station is busy 
when called back, the queue request is placed behind 
any other waiting queue requests. 
6.16 To QUEUE A STAlTON: 
(1) When calling an extension number that is busy or 
in do-not-disturb, press the QUEUE key. 
(2) When the queued station is available, you hear a 
repeating signal of three tones and a long pause 
and see a callback message in the incoming call 
list. Highlight the callback and press RETURN, 
CNECI’, or ANSW. A private call is automati- 
cally placed to the queued station. 
6.17 lDCANCEZAQlJEUEREQUEST{BEFORE~QUEUED 
SZiTION BECOMES AV’LE): 
While the console is idle, press the ALT and 
QUEUE keys at the same time. The transient dis- 
play shows “Canceling Queue.= 
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							FEATURJZS Issue 1, November 1994 INTER-TEL PRACTICES 
IMX/GMX 256/832 A’I-lTNDANT COMPUTER CONSOLE 
E. OFF-HOOK VOICE ANNOUNCE (OEIVA) 
6.18 When a digital keyset, a 12&e or M-line analog 
keyset, or an Inter-Tel/DVK keyset is busy, you can use 
the off-hook voice anuounce (OHVA) feature (if en- 
abled). This feature allows you to establish voice con- 
tact with the called keyset user, even though the user al- 
ready has a call in progress on the handset. The called 
keyset user can then talk freely on both uumections, us- 
ing the handset for the original call and the speaker- 
phone for your OHVA intercom call. Note that the caller 
on the handset call will be able to hear your OHVA call 
(unless the keyset user presses the MUTE key). 
6.19 The OHVA feature must be enabled in the data- 
base. Each digital keyset, 12/244ine analog keyset, and 
Inter-Tel/DVK keyset can be programmed for placing 
and/or receiving OHVA calls, and each console, keyset, 
and single-line set can be programmed for placing 
OHVA calls, as desired. (Consoles, Wine analog key- sets, and single-line sets cannot receive OWA calls 
since they do not have secondary voice path circuitry.) 
6.20 
OHVAcalls cannot be processed if the secondary 
voice path or the speakerphone of the called keyset is not 
available. Also, OHVA calls are not possible if you are 
placing a forced private intercom call. 
6.21 
(1) 
(2) 
To PUCE AN OFF-HOOK VOICE ANNOUNCE CALL: 
When an intercom call is placed to a busy keyset, 
do not hang up. You hear busy signals until the 
camp-on timer and the OHVA screening timer 
expire. (If you hear music after the camp-on 
timer expires, conditions for an OHVA call were 
not met and you are camped-on. gee paragraph 
6.11.) 
When the OHVA screening timer expires (and if 
the keyset’s secondary voice path is available), 
you are automatically connected to the called 
party’s speakerphone. 
--. 
Page 2-22  
						

							INTER-TELPRACTICES 
IMWGMX 256/832 ATTENDANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
I 
_‘m. .A, 7. INTER-STATION MESSAGES 
7.1 If a station is busy or in do-notdisturb, or if there is 
no answer, you may leave a message waiting indication. 
The called station’s MSG key flashes (consoles and dis- 
play keysets also show the message source). There are 
two message options: 
0 Have the called party return your call. (Display 
keysets and consoles show the source of the 
message.) When the called party responds to the 
message indication, a call is automatically placed to 
your station. 
l Leave a message with the called party’s message 
center. 
(Display keysets and consoles show that a 
message was left with the user’s assigned message 
center.) When the called party responds to the mes- 
sage indication, a call is automatically placed to his 
or her message center. 
,, 
._-A 7.2 To signal that a message is waiting, a called 
keyset’s MSG key flashes and the display shows the 
message source. Enhanced Single-Line Sets (ESLSs) 
are equipped with message waiting lamps that, if en- 
abled in the database, light when the station receives a 
message. For all single-line sets, a system programming 
option can be enabled that sends six short message wait- 
ing tones when the user lifts the handset or presses the 
hookswitch. 
7.3 When a message waiting indication is left at anAt- 
tendant Computer Console, “MSG” appears in the 
alarms/notices area at the toy of the screen. When you 
press the SHIFT and MSG keys at the same time, a list- 
ing of waiting messages appears in the lower half of the 
screen. Messages are listed in the order they were re- 
ceived. Each message is identified with the caller’s 
name, department, and current status (busy, forwarded, 
etc.). The waiting messages can be answered or can- 
celed as desired. 
7.4 Any station can be designated as the message cen- 
ter for any other station. However, a station cannot be 
programmed as its own message center. If the desig- 
nated message center is a voice mail system, the voice 
mail system is called. When the voice mail system an- 
swers the call, the called party’s “mail box” is automati- 
cally dialed. The caller can then leave a message in the 
mailbox. The called party’s MSG key flashes and the display shows MESSAGE RECEIVED 
FROM poice 
Mail]. 
73 Each station user can leave message waiting indi- 
cations at more than one station, but only one per sta- 
tion. 
A. LEAVING MESSAGES 
7.6 
lDLTAVEAMESSAGE W~GINLKAlTON: 
(1) Place a call to the desired extension number. 
(2) press the MSG key. The call handling window 
shows “Release to leave at station or wait for 
MSG center” if the called station has a message 
center. 
NOTE: If the station you are calling does not 
have a designated message center or if you are 
calling your message center, you will see “Mes- 
sage Left At Station” immediately after pressing 
the MSG key. The station will receive a message 
waiting indication. 
(3) To have the called party call you: Press 
RELEASE. 
To leave the message with the called party’s 
message center: 
Do not hang up. When the mes- 
sage timer expires, a private call is automatically 
placed to the called party’s message center. (If 
the message center is a voice mail system, the 
called party’s mailbox is automatically dialed af- 
ter the voice mail system answers the call.) 
Leave your message with the message center and 
hang up. The called station receives message 
waiting indications. 
NOTE: If the message center does not answer, 
the station will still call the message center when 
responding to the message waiting indication. 
You may wish to call the station again and leave a 
message at the station instead of the message 
center. 
7.7 TO LEAVE A MESSAGE WmG INDICATlON U?ll?IOUT 
CALLING THE SZ4TION (SILENTMESSAGE): 
Highlight the desired extension number in the in- 
tercom directory and press the MSG key. The 
transient display shows “Message Left At Sta- 
tion.” 
Page 2-23  
						

							FEATURES 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 256/832 A’ITENDANT COMPUTER CONSOLE 
Canceling A Message Waiting Indication That You 
Left 
71 Occasionally, you may wish to cancel a message 
waiting indication that you left before the station user 
responds to the message. Ifthe message was left with the 
station’s message center, you cannot cancel the message 
waiting indication; only the message center can cancel 
the message, using the procedure outlined below. 
7.9 To WCELAMESSAGE YOULEET: 
(1) Dial or highlight the desired extension number. 
(2) Press the ALT and MSG keys at the same time. 
The transient display shows “Message Canceled 
At Station.” 
B. RECEIVING MESSAGES 
Answering Messages 
7.10 
(1) 
(2) 
To Ah’SUER MESSAGES: 
If“MSG” appears in the alarm/notice area at the 
top of the screen, press the SHlFT and MSG keys 
at the same time to view the message directory. A 
list of waiting messages appears in the lower half 
of the screen. 
To reply by calling the station: press the fimc- 
tion key associated with the desired message (or 
move the highlight bar to the desired message 
and press RETURN or CNEEI’). A private call is 
placed to the party identified in the message. 
To reply by calling voice mail: press the 
VMAlL key and then press the function key as- 
sociated with the desired message (or move the 
highlight bar to the desired message and press 
REiTURN or CNECT). The mailbox number for 
the station that is identified in the message is au- 
tomatically dialed. 
NOTE: Ifthe station does not answer the private 
call, is busy, or is in do-not-disturb, the directory 
continues to indicate a waiting message unless 
you leave a message before hanging up or cancel 
the message after hanging up. The message wait- 
ing indications are canceled automatically only 
when you are actually connected with the station 
that left the message. 
(3) Repeat this procedure for each message you wish 
to answer. 
Canceling A Waiting Message 
7.11 
(1) 
(2) 
(3) 
To CANCEL.AMESSAGE WllHOUTANSWERlNG: 
If “MSG” appears in the alarm/notice area at the 
top of the screen, press the SHIFT and MSG keys 
at the same time. A directory of waiting mes- 
sages appears in the lower half of the screen. 
Move the highlight bar to the message to be can- 
celed and press the AL.T and MSG keys at the 
same time. 
Repeat this procedure for each message you wish 
to cancel. 
, ._, 
, 
Page 2-24  
						

							INTER-TELPRACTICES IMx/GMX 256/832 A’ITENDANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
8. OUTSIDE CALLS 
8.1 When a trunk group is selected for receiving or 
placing an outside call, the voice channel is seized and 
cannot be used by any other station (unless Privacy re- 
lease is enabled, see page 2-32, or the conferencing fea- 
ture 
is used, see page 2-29). If all trunks in the desired 
group are busy, you can camp on or request a callback 
(queue). Refer to the 256 or 4161832 manual for an ex- 
planation of trunk groups, auto trunks, and outgoing-ac- 
cess, allowed-answer, and ring-in assignments. 
8.2 After answering an outside call, the operator can 
tag it with a name and/or note by pressing the TAG key 
and typing the name of the caller and, if a note is desired, 
a backslash followed by the note. The caller’s name and 
the note will replace the trunk identification. Ifthe call is 
placed on hold and recalls, the operator will be able to 
see the name of the waiting party. Also, when text mes- 
saging is used, the name is automatically inserted in the 
PROM line. Tagged calls can also be added to the CO 
directory as described in paragraph 8.8 below. 
A. TEIE CO DIRECTORY 
8.3 The console CO directory is displayed when an 
outgoing call is placed. It includes the 
system speed-dial 
numbers and any additional numbers that were entered 
by the operator(s) using the procedure given on page 
2-55 or the tagging procedure described below. To view 
the complete directory, an operator can use the program- 
ming sequence (shown on page 2-SS), or Press OUTGN 
followed by any letter and a BACKSPACE. 
8.4 The numbers added by .he operator(s) can be giv- 
en names and/or notes as desired. Each operator can add 
numbers to the CO directory, but because all operators 
of a single console share the CO directory, all will have 
access to the numbers (the added numbers are not “pri- 
vate” for each operator on a shared console). The names 
can be 20 letters long and the notes can be 10 letters 
long. Do not use digits or backslashes in the names or 
notes. 
8.5 System speed-dial entries are shown in the direc- 
tory with the speed-dial location number in the “notes” 
field. Unless the console user is an attendant or the sys- 
tem speed-dial Programming station, non-display 
speed-dial numbers will show only the name (not the 
telephone number) and they cannot be added as personal 
entries in the CO directory or redialed. 8.6 While viewing’a CO directory entry, the console 
user can press the “at” key (@) to display the area code, 
location, and local time of the telephone number. If the 
time is shown as XXXX, the area code spans two time 
zones and the local time is estimated. If you know the 
actual time for that telephone number, the local time can 
be modified as described on page 2-55. 
8.7 In the directory, toll-free “800” numbers are pre- 
ceded by “$0” to indicate that they are free calls. Toll 
numbers that begin with 9xX are preceded with “$$“. 
8.8 l07XZ;4CACALLORREDL4LhTJMBERAND~OR~lTIN 
THE CO DIREClWX: 
(1) 
(2) 
(3) While on an outgoing call or while viewing a 
highlighted redial number in your personal CO 
directory, Press the TAG key. 
When prompted, enter the name and, if desired, a 
backslash (j) followed by a note. 
To tug the call and place the number in the CO 
directory: press 
SHlFI’ and TAG at the same 
time. The name and note replaces the trunk iden- 
tification. 
To tag the call without adding it to the dinx- 
tory: press 
RETURN. The name and note 
replaces the trunk identification. (You can later 
add the call to the CO directory by repeating 
steps l-3.) 
To remove the tag from a tagged call: press 
AUT and TAG at the same time. (This does not 
remove the CO directory entry, if one was add- 
ed.) 
8.9 The numbers added by the operator(s) to the CO 
directory can be listed by first name or last name, as de- 
sired. If the entry was made with the names reversed (for 
example, “Joe Smith” was entered and “Smith, Joe” is 
desired), the names can be reversed by highlighting the 
entry and pressing GIRL and TAG at the same time. 
8.10 When CO directory entries contain numbers that 
exceed the space allotted, a plus (+) appears next to the 
number. To view the expanded information, place the 
highlight bar on the entry (using the ARROW keys) and 
then press the question mark (?) key. To return to the 
shorter display, press the question mark key again. 
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							FEATURES 
Issue 1, November 1994 INTER-TELPRACTICES IhWGMX 256/832 A’ITEN-DANT COMPUTER CONSOLE 
B. PLACING OUTSIDE CALLS 
8.11 lVPLACEANOUlXDECALL: 
(1) To select the default outgoing trunk: Press the 
OUTGN key. A trunk is selected according to the 
customized option you have programmed (see 
page 2-56). 
To select a trunk other than the default selec- 
tion: Press the 
ALT and OUTGN keys at the 
same time. A list of all trunk group access codes 
is displayed in the lower half of the screen. Press 
the associated function key (or highlight the de- 
sired option and press REZURN or cmcr). 
(2) If you wish to use your class-of-service account 
co&, press the FEAT key and then press Fl to se- 
lect Gptional Account Code. A prompt appears 
to allow you to enter the account code. Enter the 
account code and press RETURN or CNECT. 
You hear a single progress tone when the code is 
accepted. Your usual toll restriction is now in ef- 
fect. 
(3) if you hear intercom dial tone: You have 
accessed a dial-repeating E&M trunk. You can 
dial an extension number to reach a station on the 
other telephone system. Or, you can enter a valid 
trunk access code (determined by the other tele- 
phone system) and dial and outside telephone 
number. 
If you hear outside dial tone: Dial a telephone 
number using one of the following methods: 
To dial directly: Dial the desired number 
and press RETURN or CNECT. 
To use the console CO directory: Begin 
entering a last name, first name (preceded 
with a comma), a note (preceded with a back- 
slash), or number. (If you make a mistake, 
use the DEL key to back up and make correc- 
tions.) The bottom portion of the screen will 
display the closest matches. (To display list- 
ings with the next letter in the alphabet, press 
the right arrow. To move back one letter, 
press the left arrow.) When the desired num- ber is displayed, press the function key asso- 
ciated with it (or press the arrow keys until 
the highlight bar rests on the desired number 
and then press RETURNorCNECQ.Or 
continue entering characters until a complete 
number is shown then press RETURN or 
CNECT. 
To use a system speed-dial number: Enter 
the system speed-dial location number 
followed by a right bracket ( ] ). 
To redial a number or use your personal 
speed-dial directory: 
If the redial/speed- 
dial directory is displayed, select a number 
from the directory shown in the bottom half 
of the screen by pressing the associated fnnc- 
tion key (or moving the highlight bar to the 
desired number and pressing RETURN or 
CNECX). 
(4) Zf an account code is requi~$ the screen 
Prompts you to enter an account code. Enter a 
forced account code (refer to page 2-27) and 
press RETURN or CNECX 
(5) The call handling window shows “PLACING 
OUTGOING CALL” and then shows the call in- 
formation including the trunk group selected, the 
number dialed, elapsed time of the call, and 
“CONNECTED!” 
Zf you hear @eating n?omkr tones: You are 
restricted from the trunk group chosen; start over 
and choose another trunk group. If your call has 
been blocked because the weekly toll limit has 
been exceeded, the display shows CALL 
FAILED - TOLL LIMIT EXCEEDED. 
I 
If you hear busy sign&: The chosen trunk group 
is busy. Camp on, use the busy trunk callback 
(queue) feature, or start over and select another 
trunk group. 
NOTE: To turn DTMF mode on or off (depending on 
the default mode), press the ALT key and any keypad 
digit key. That digit and all digits dialed after it use the 
new mode. To return to the default mode, disconnect 
from the call or press ALT and any keypad key again. 
Page 2-26 
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							INTER-TELPRACTICES 
IMx/GMX 256/832 ATTENDANT COMPUTER CONSOLE Issue 1, No”%= 
C. TRUNK CAMP ON AND BUSY TRUNK 
..-..’ GROUP CALLBACK (QUEUE) 
Camp On 
8.12 When you attempt to access a busy outgoing 
trunk group, the system sends a busy signal. You can 
wait off hook to camp on until a trunk is available. 
8.13 
ToCAKPONlDANOUlGOlNGlRUNKGROUP: 
When you hear a busy signal after pressing the 
OUTGN key, do nothing. You camp on and hear 
music until a trunk in the trunk group is avail- 
able. When the trunk is available, your call is 
placed automatically. 
Busy ‘lhnk Callback (Queue) 
8.14 If you attempt to access a busy outgoing trunk 
group and hear a busy signal or if you camp on, you can 
request a callback (queue) and hang up until the system 
signals your station that a trunk in the trunk group is 
available. Each station can place only one queue request 
at a time. If a second request is made, the first request is 
canceled and replaced by the second request. 
_.,, 8.15 Queue callbacks must be answered before the 
queue callback timer expires. If a callback is not an- 
swered, the queue is canceled. Ifthe station is busy when 
a trunk in the queued trunk group becomes available, the 
queue request is placed at the end of the queue list. 
8.16 
TO QUEUE ABUSYOUTC;U‘NG TRUNKGROUP: 
(1) When you hear a busy signal while selecting a 
trunk or if you are camped on, press the QUEUE 
key. 
(2) Your station rings (a repeating signal of three 
tones and a long pause) when the queued trunk is 
available. Answer the callback by highlighting it 
in the incoming call list and pressing ANSW or 
CNECX Your call is placed automatically. 
8.17 
To CANCEL A QUEUE BEFORE THE QUEUED IllSUNK 
GROUPBECOMES AVWLE: 
While the console is idle, press the ALT and 
QUEUE keys at the same time. The transient dis- 
play shows “Canceling Queue.” 
0 Standard account codes automatically appear in 
the SMDR report (if programmed) to identify the 
station that answered or initiated the call. 
0 Forced account codes are programmed on a station- 
by-station basis. If required, a forced account code 
must be entered before the user is given access to a 
selected outgoing trunk group (refer to step 5, on 
page 2-26, for procedures). The account code en- 
tered by the user must match any one of the pro- 
grammed forced account codes before outgoing ac- 
cess is granted. 
0 Forced account codes for toll calls only can be pro- 
grammed for stations with LCR-On1 y toll restriction 
in day and night modes. When this account code 
type is enabled, the user only has to enter an account 
code if the system detects that a toll call has been 
dialed when LCR is used. 
0 Optional account codes are used to identify calls to 
and from customers for billing purposes. They can 
be entered at any time during a call. These userde- 
fined codes are not pre-programmed, but must be the 
same length as the standard and forced account 
codes. If entered, optional account codes are printed 
in the SMDRlSMDA report for that call in place of 
standard or forced codes that may have been used. 
0 Class-of-service account codes: If the system-wide 
class-of-service account code option is enabled, in- 
dividual stations can be assigned account codes that 
the users can enter at other stations to enable their 
usual SCOS. When a user is at a station other than his 
own, he can enter his class of service account code 
before placing an outgoing call. The system will 
then check the station circuit that is associated with 
that account code and apply the appropriate SCOS 
(it will not apply the trunk access permission or LCR 
advance class of service). The class-of-service 
account code can be entered when the system re- 
quests a forced account code or by using the optional 
account code feature code (described below). The 
SCOS is enabled for one call only. When the call is 
completed, the station’s normal SCOS goes back 
into effect.  D. ACCOUNT CODES 
8.18 There are four types of account codes in the sys- 
tem. All account codes are assigned the same character 
length (4-g characters) in database programming. The 
four types are as follows: 
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							FEATURES Issue 1, November 1994 lNTEFGTELPRAcTIcES 
IMX/GMX 256/832 ATTEND ANT COMPUTER CONSOLE 
8.19 Forced account codes can be validated or 
non-validated. 
0 
0 Validated: If tht entered code matches one of the 
preprogrammed forced account codes in the data- 
base, the call is allowed. Ifthe code does not match, 
the call is blocked. 
Non-Validated: The code is not checked against any 
lists and the call is allowed as soon as the code is en- 
tered. 
8.20 
TOEh’lERANOi=WONALACCOUNTCODE WhYLE ONAN 
OVlXDE CALL: 
(1) press the FEKF key and press Fl to select 
Optional Account Code. A prompt appears that 
allows you to enter the account code. 
(2) Enter the account code and press FUZTURN or 
CNECT. You hear a single progress tone when the code is accepted. (If an account code is en- 
tered that has fewer than the programmed num- 
ber of digits, the display shows “Invalid Account 
Code -Enter any character to continue.” press 
any character, then enter the code again, or press 
ESC to cancel the account code display.) 
E. HOOKFLASH 
8.21 A hookflash may be required to access certain 
external PBX or telephone company features. The dura- 
tion of the hookflash can be changed by reprogramming 
the CO hookflash timer (default value is 600ms). 
8.22 
TOSENDAlZMEDIiOOKFZASH~ONANOUTSLDE 
l7WN.K: 
Press the FTASH key. 
Page 2-28  
						

							INTER-TELPRACTICES 
IMWGMX 256/832 AlTENDANT COMPUTER CONSOLE FlcATuREs 
Issue 1, November 1994 
‘_>’ 9. REVERSE TRANSFER (CALL 
PICK-UP) 
9.1 Calls ringing or recalling at a station, a hunt group, 
or a transfer-to-park location can be picked up at any 
other station, using this feature. Calls on hold can also be 
picked up from stations and from transfer-to-park loca- 
tions. 
9.2 If more than one call is ringing or holding at the 
station, a priority list determines which call is reverse 
transferred. Calls are selected in the following order, 
and if more than one call of the same type is at the sta- 
tion, the calls are picked up in the order they were re- 
ceived: 
1. Outside calls 
a. direct ring-in calls 
b. transferred and camped-on calls 
c. recalls 
d. calls on individual hold 
2. Intercom calls 
a. ringing calls (incoming, transferred, or 
recalling) 
b. holding calls 
9.3 When a call is picked up from a hunt group, the 
system uses a different priority list. The system follows 
the hunt group list (always beginning with the first sta- 
.- 
tion on the list) to check each station in the hunt group 
and then the overflow station for one type of call at a 
time. If there is more than one call of the same type at the 
selected station, the call that was received by the station 
first is picked up. Camped-o;. calls, holding calls, and 
queue callbacks cannot be picked up. The hunt group 
call pick-up priority is as follows: 
1. Ringing outside calls 
a. direct ring-in calls 
b. transferred calls 
c. recalls 
2. Ringing intercom calls (incoming, transferred, 
or recalling) 
9.4 To REYERSE TRANSFER (PICK UP) A CALL: 
EITHER, Dial the extension or pilot number 
where the call is ringing or holding and press the 
PICK UP key. The reverse transferred call’s in- 
formation and “Retrieved from XXXX” is dis- 
played in the transient display. 
” : 
: 
. *‘.f 
OR, Press the PICKUP key and then dial the ex- 
tension or pilot number (or select it from the di- 
rectory). The reverse transferred call’s informa- 
tion and “Retrieved from XXXX” is displayed in 
the transient display. 
10. CONFERENCE CALLS 
10.1 Users can establish a three- to eight-party confer- 
ence without operator assistance. Auser can initiate one 
conference at a time. In addition to the initiating station, 
the conference can include any combination of up to 
seven intercom and/or outside calls. The initiating sta- 
tion is considered one of the conferencing parties. 
10.2 If a conference is terminated using the hold fea- 
ture, the remaining callers hear music while they are 
waiting. The user must return to the callers one at a time. 
If the hold timer expires, the calls on hold recall the sta- 
tion that placed them on hold in the order they were 
placed. If still unanswered after the recall timer expires, 
they recall the station’s attendant. 
10.3 While a conference call is in progress, the inside 
parties cannot dial numbers, enter hookflashes, or use 
the call transfer features. Also, if any inside party exits 
the conference by pressing the CNP key, the remaining 
inside parties may not use the conference wait or hold 
features to exit or terminate the conference. 
NOTE: During a conference, some reduction in voice 
volume may be noticed, depending on CO trunk quality. 
A. PLACING A CO NFJZRJWCE CALL 
lo.4 To PUCE A CONFERENCE CALL: 
(1) While on a call, press the CNP key. The party is 
on conference wait hold (hears music) and the 
call information appears in the lower half of the 
screen. The transient display shows “CONFER- 
ENCE SETUP - 1 CALL PENDING.” 
NOTE: If you hear a busy signal followed by 
music, all conference resources are busy. 
Attempt the conference again by pressing the 
CNF key. 
(2) Place intercom or outside calls to other parties 
(or access existing calls) to be included in the 
conference and place them on conference wait 
hold as described in the first step. The transient 
display shows the number of calls pending and 
the call information is listed in the lower half of 
the screen. 
NOTE: After placing the first call on conference 
hold, if you cannot reach the other parties and 
need to speak to the caller on conference hold, 
press CNF. 
(3) When all parties are on conference wait hold, 
press the CNP key again. All parties are 
connected. Display shows “IN CONFERENCE” 
and the call information shows “CONNECI- 
ED!” at the end of each line. 
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							FEATURES Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE 
NOTE: If you attempt to add more than the max- 
imum number of parties, “MAXlMUM CON- 
PERENCE SIZE REACHED” appears in the 
transient display, and the last party you called 
will be placed on individual hold. The confer- 
ence is unaffected. 
B. ADD PARTIES TO A CONFERENCE 
103 To ADD IHRTLZS TOANEAXZWG CONFERENCE: 
NOTE: Only one party in the conference can perform 
this procedure at a time. This procedure cannot be per- 
formed if the maximum number of conference partici- 
pants has been reached. 
(1) During the conference, press the CNP key. The 
other parties remain connected. 
(2) Place an intercom or outside call to (or access an 
existing call with) the other party to be included 
in the conference. Then press the CNP key. 
(3) To connect the conference: Press the CNP key 
again to connect all parties in a conference. 
To add another party: Repeat steps 1 and 2. 
C. EXlTING 
A CONFERENCE 
10.6 
l0 EXIT l?LE CONFERENCE AND LEAVE THE OlHER 
i?tRnEsCONNE~: 
(1) During the conference, press the CNP key. The 
parties remain in conf...rence. The lower half of 
the screen changes to the incoming call list and 
the conference is placed on the list as a holding 
call. The transient display shows the number of 
calls ringing and holding. You may place or 
answer other calls or use other console features. 
(2) 
10.7 
(1) 
(2) 
10.8 To return to the conference: Press 
the function 
key associated with the conference (or highlight 
the conference and press RETURN, CNECT, or 
ANSW). 
NOTE: If all remaining parties are outside 
parties and the conference hold timer expires 
while you are out of the conference, the parties 
will hear a warning tone. One of the parties may 
reset the timer by pressing any M’h4P key. If the 
timer is not reset, the parties recall your station. 
You hear recall tones and the call information 
shows that the conference is a recall. Return to 
the conference as described above. If the recall is 
not answered before the recall and abandoned 
call timers expire, the conference will be discon- 
nected; it will not recall your attendant. 
To PLACE THE OTHER PAR= ONHOLD: 
During a conference call press HOLD. The con- 
ference is terminated and the parties are placed 
on individual hold. The lower half of the screen 
changes to the incoming call list and the transient 
display shows the number of calls ringing and 
holding. 
Return to the parties one at a time by pressing the 
associated function key (or highlighting the de- 
sired call and pressing RETURN, CNECT, or ,“-. 
ANSW). 
To EA?D THE CONFERENCE: 
During a conference call press RELEASE. If 
there are no other inside parties, the conference 
is terminated and all the calls are disconnected. 
The console returns to the idle state. (If there is 
another inside party, only you are removed from 
the conference and control is transferred to the 
other inside party.) 
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