Inter-Tel Imx/Gmx 256/832 Manual

							INTER-TELPRACTICES 
IMx/GMX 256/832 AlTENDANT COMPUTER CONSOLE FEATURJS 
Issue 1, November 1994 
(3) You then have the following options: 
.__ _, a. 
b. 
C. 
Return the console to the idle state: Press 
the ALT and ESC keys at the same time. 
Select a different trunk group: press the 
ESC key and repeat step 2. 
Print or delete records: press FlO. The 
“Busy Trunk Options” display appears. Con- 
tinue to the next step. 
(4) While viewing the “Busy Trunk Options” win- 
dow, you may perform any of the following: 
a. 
To return to the Data For ‘Drunk Group 
screen: Press Fl. Return to step 3. 
b. 
To print the totals for all of the trunks: 
Press F2. The screen asks you if you want to 
“Output the total data only.” Press RJZTURN 
to exit, or enter Y and then press RlZTURN to 
print the totals for the trunks being displayed. 
(This prints the summary information shown 
in the highlighted area of the Data For Trunk 
Croup screen.) The screen shows “Output- 
ting this trunk group’s data, press any key to 
abort.” 
NOTE: If the selected output has previously 
been sent to the printer and is still pending, 
the screen displays: 
“The total data output 
file exists, overwrite?” You can choose to 
overwrite the existing file by entering Y and 
pressing RETURN. If you do not wish to 
overwrite the file enter N and press RE- 
TURN. 
c. To print the records for the selected trunk: 
Press F3. The screen asks you to verify that 
you want to “Output the selected trunk 
group’s data.” Press RETURN to exit, or en- d. 
e. 
f. ter Y and then press RJSTURN to print the re- 
cords for the trunk being displayed. The 
screen shows “Outputting this trunk group’s 
data, press any key to abort.” 
NOTE: If the selected output has previously 
been sent to the printer and is still pending, 
the screen displays: “The data output file ex- 
ists, overwrite?” Do not overwrite the file; 
enter N and press RETURN. 
To print the records for ALL trunk 
groups: 
Ress F4. The screen asks you to 
verify that you want to “Output data for ALL 
trunk groups.” Press REZURNtoexitorY 
and then RETURN to print the records for 
ALL trunks. (This printa itemized informa- 
tion for all of the trunks.) The screen shows 
“Outputting ALL trunk group data, press any 
key to abort.” 
NOTE: If the selected output has previously 
been sent to the printer and is still pending, 
the screen displays: “The data output file ex- 
ists, overwrite?” Do not overwrite the file; 
enter N and press RETURN. 
To delete the records for the selected trunk 
group: 
Press F5. The screen asks you to 
verify that you want to “Delete the selected 
trunk group’s data.” Press RETURN to exit, 
or enter Y and then press RElXJRN to delete 
the records for the trunk being displayed. 
To delete the records for ALL trunk 
groups: 
Press F6. The screen asks you to 
verify that you want to “Delete data for ALL 
trunk groups.” Press RETlVRN to exit, or en- 
ter Y and then press RETURN to delete the 
records for ALL trunks. 
Page 2-41  
						

							FEATURES 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMx 256/832 ATTENDANT COMPUTER CONSOLE 
21. ATTENDANT FEATURES 
21.1 This section describes the attendant-only fea- 
tures. Attendants with Attendant Computer Console sta- 
tions can provide the following services for the stations 
they serve: 
Accessed by dialing “On 
Central operators for incoming calls (if 
programmed for ring in) 
Message centers (if programmed) 
Recall stations for unanswered calls 
Clear displayed system alarms 
Able to cancel do-not-disturb and/or call forwarding 
for the stations they serve 
Able to control the hunt group remove/replace fea- 
ture for stations they serve 
Program system do-not-disturb messages 
Program system reminder messages 
Program tenant-specific and system-wide speed- 
dial numbers 
Place the tenant group in night mode or day mode 
Set the system time of day, date, and day of week 
Enable database programming for toll security pro- 
gramming 
Generate an SMDA report 
Take trunks out of service ior maintenance purposes 
and then place them back in service when mainte- 
nance is complete 
21.2 In addition to the capabilities listed above, if the 
console operator is the primary attendant, he or she can: 
0 Place the entire system in night mode or day mode 
0 Program all system speed-dial numbers (including 
tenant-specific numbers), unless this ability has 
been assigned to another station 
0 Receive unsupervised outside call and hunt group 
recalls 
NOTE: Station circuits do not have to be assigned as 
attendant stations in order to use an Attendant Computer 
Console. 
A. AlTENDANT RECALL 
21.3 When a call is placed on hold or is transferred 
from one station to another, certain system timers limit 
the amount of time the call may remain unattended. Af- ter that time, the call recalls the station that transferred it 
or placed it on hold. If the call remains unanswered at 
the station until the recall timer expires, it recalls the sta- 
tion’s attendant. If the attendant station is busy, the call 
camps on and the display shows the source of the recall. 
If the call is not answered before the abandoned call 
timer expires, the call is disconnected. 
21.4 If a station user transfers or forwards an outside 
call to an outside telephone number and a loop start 
trunk is involved, the call is limited by the unsupervised 
CO timer (this does not apply to ground start trunks). 
When the timer expires, the parties hear a warning tone. 
One of the outside parties can reset the timer by pressing 
any DIMP key. If the timer is not reset, the call recalls 
the primary attendant station. This 
SCNCS two purposes: 
It allows the attendant to monitor the length of CO- 
to-CO calls. When a CO-to-CO call recalls, the at- 
tendant can disconnect the call or allow it to con- 
tinue. 
If the callers hang up before the attendant receives 
the recall, the system may not have disconnected the 
trunks because a disconnect was not received from 
the central office. The attendant must disconnect the 
call. 
21.5 Arecall appears in the incoming call list after any 
calls that are ringing. Unsupervised calls and confer- 
ences are identified as such in the call information. Ifthe 
system is in night mode, the call recalls the station that 
transferred the call or placed it on hold until the aban- 
doned call timer expires; then the call is disconnected. 
21.6 If the attendant has calls forwarded, recalls from 
stations follow internal call forward requests. Recalls do 
not forward to outside telephone numbers, but recall the 
attendant’s station until they are answered or the aban- 
doned call timer expires. Placing the attendant’s station 
in do-not-disturb does not block recalls or direct ring-in 
calls. 
21.7 
(1) 
(2) 
lOANWERAHOLD OR TRANSF~RECALL: 
Highlight the call in the incoming call list and 
press ANSW, RETURN, 
or CNECT. 
If the caller wishes to speak to another party, 
transfer the call by dialing another extension 
number and pressing EXTEND. 
If the caller wishes to continue to ho& press the 
HOLD key. 
‘3 
: 
If you wish to disconnect the call, press the 
RELEASE key. 
Page 242  
						

							INTER-TELPRACTICES 
IMWGMX 256/832 A’JTEN-DANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
21.8 
TO ANSWER AN ~NSUPER~ED OUXSIDE CALL 
..__. RECALL: 
(1) Highlight the call in the incoming call list and 
press ANSW, RETURN, or cNEm. 
(2) Check to see if the trunk is still being used. 
If theparties are still talking, press the CNF key 
to return the parties to their conversation. You 
can enter the conference at any time by pressing 
the CNP key. When the conference-hold timer 
expires, the conference recalls your station 
again. 
If the parties have hung up or are finisheri, press 
RELEASE to disconnect the call. 
B. PLACING THE SYSTEM IN NIGHT MODE 
21.9 Each attendant can place the associated tenant 
group in night mode to change the allowed-answer and 
ring-in assignments to the night lists. 
‘,. 
:, 21.10 The primary attendant can place the entire sys- 
tem (all tenant groups) in day or night mode. When the 
primary attendant places the system in night mode, the 
night mode display appears at all attendant and console 
stations. If the primary attendant places the system in 
day mode, the night mode display is cleared at all other 
attendant stations. 
21.11 There is no attendant recall during night mode. 
Hold and transfer recalls ring at the station that trans- 
ferred them or placed them on hold. If a recall is not an- 
swered before the abandoned call timer expires, the call 
is disconnected. Unsupervised call recalls and unas- 
signed DID trunks will continue to ring at the primary 
attendant’s station in night mode. 
21.12 The configuration utility contains an option 
that, if enabled, will display operator statistics whenev- 
er the NIGHT key is pressed. 
21.13 If the console station is not programmed as an 
attendant in the database, pressing the NIGHT key will 
cause “Invalid Operation” to appear in the transient dis- 
play and will have no effect on the system. However, if 
operator statistics are programmed to appear, the statis- 
tics will be shown in the bottom half of the screen. 
21.14 
To PLACE THE SYSTEMINNIGHTMODE: 
Press the NIGHT key. When the system is in 
night mode, “NIGHT MODE” appears above the date and, if programmed, the operator statistics 
are displayed in the lower half of the screen. 
21.15 
To PLACE lHE SYSTEMMDAYiUODE: 
Press the NIGHT key again. The night mode in- 
dication and operator statistics disappear when 
the system is placed in day mode. 
C. PROGRAMMIN G SYSTEM REMINDER 
MESSAGES 
21.16 The stored system reminder messages can be 
changed from any attendant’s station. (See page 2-37 
for information concerning their use.) When the system 
is in the default state, the 20 reminder messages listed 
below are programmed. Attendants can delete them or 
change them to any other value (up to 16 characters). 
01 IMEETING 
02 SMFFhiElZING 
03 SALJSMEETING 
04 CANCELMFETING 
05 APPOINTMENT 
M FZCECALL 
07cALLaIENT 
08 CALLcum~ 
09 CAILHOME 
10 CALLCGRFOm 
21.17 
(1) 
(2) 
(3) 
(4) 
(5) 
11 
12 
13 
14 
15 
16 
17 
18 
19 
20 CALLENGINEERING 
CALL-G 
CALLACCOUNTING 
CANCEL DND 
CANCELCALLFWD 
TAKE hiEDICATION 
MAKEREZRVATION 
Rl?A’IEWscHEDuLE 
LUNCH 
REMINDER 
TOPROGRAMA SYSlEM-ER MESSGE: 
Press the PEAX key. A list of features appears in 
the lower half of the screen. 
Move the highlight bar to “Program System Re- 
minder Messages” and press the associated func- 
tion key, or press IXETURN or CNECT. 
A list of reminder messages appears. 
Move the highlight bar to the message you wish 
to change and press RETURN or CNECT. The 
screen prompts you to “Enter New Reminder 1 
Message.” 
Enter the desired message, up to 16 characters 
and press RETURN. The console returns to the 
idle state. 
Perform a database download (as described on 
page l-lo), as soon as it is convenient, to update 
the messages in your console’s database. Any 
other consoles will also need to perform down- 
loads to update their databases. 
Page 2-43  
						

							FEATURES 
Issue 1, November 1994 INTER-TELPRACTKES 
IMX/GMX 256/832 AlTEND ANT COMPUTER CONSOLE 
D. PROG 
RAMMING SYSTEM 
DO-NOT-DISTURB MESSAGES 
21.18 The stored system do-not-disturb messages can 
be changed from any attendant station. (See page 2-36 
for information concerning their use.) When the system 
is in the default state, the 20 do-not-disturb messages 
listed below are programmed. Attendants can delete or 
change messages 02-20 to any other desired value (up to 
16 characters). Message number 01 (DG-NOT-DIS- 
TURD) cannot be changed. 
01 DO-NOT-DISIURB 11 OUT OF OFFICE 
02 JNMEEllNGUNTIL 12 OUTUNTIL 
03 INh4EETING 13 WITHACLENT 
04 ONVACM-ION “I-IL 14 WITHAGJJEST 
05 ONVACM-ION 15 WITHAPtU’ENT 
06 CALLMEAT 16 UNAVAILABLE 
07 cALLMBAFER 17 INmNFERENa 
08 AWAY AT 18 AWAY FROM DESK 
09 ONBFEAK 19 GONEHOME 
10 OUT OFTOWN ‘TIL 20 0uTTOLuNcH 
21.19 To PROGRAMA SYSTEMDO-NOT-DISlURB 
biES!ZAGE: 
(1) 
(2) 
(3) 
I 
(4) 
(5) Press the FEAI key. 
A list of features appears in 
the lower half of the screen. 
Move the highlight bar to ‘Program System 
DND Messages” and press the associated func- 
tion key, or press RETURN or CNECT. 
A list of do-not-disturb messages appears. 
Move the highlight bar to the message you wish 
to change (except the first message, which can- 
not be changed) and press RETURN or CNECT. 
The screen prompts you to “Enter Replacement 
DND Message.” 
Enter the desired message, up to 16 characters 
and press RETURN. The console returns to the 
idle state. 
Perform a database download (as described on 
page l-lo), as soon as convenient, to update the 
messages in your console’s database. Any other 
consoles will also need to perform downloads to 
update their databases. 
E. SE’ITING TIME OF DAY AND DATE 
21.20 Occasionally, the system time or date needs to 
be reset (for example, for daylight-saving time). Any 
attendant can change the date and time message that 
appears on all consoles and display keysets and in the 
SMDA and SMDR reports. 21.21 
ToSETlXElWEOFDAYANDDAl3Z: 
(1) Press the FEAT key and press FS to select “Set 
Tie Of Day.” The screen prompts you to “Enter 
new date.” 
(2) To enter the date: Enter a new month, day, and 
year (for example, 01/01/90) and press 
RETURN. 
To edit the date: Change the current date by us- 
ing the LEFT or RIGHT ARROW keys to move 
the cursor to the digit to be changed, entering the 
new digit, and pressing RETURN. 
To leave the date unchanged: Press RETURN. 
(3) The prompt changes to “Enter New Time” and 
the cursor is flashing on the first digit of the time. 
Do one of the following: 
To enter the time: Enter the new time in the 
indicated format with the hour and minutes 
separated by a colon (for example “13:OO” or 
“l:OO pm”), and press RETURN. The con- 
sole returns to the idle state and the date and 
time display is updated. 
To edit the time: Change the current time by 
using the LEFT or RIGHT ARROW keys to 
move the cursor to the digit to be changed, 
entering the new digit, and pressing RE- 
TURN. 
To leave the time unchanged: Press 
RETURN. The console returns to the idle 
state and the system date and time display is 
updated. 
F. ENABLING TOLL SECURITY DA’IXRASE 
PROGRAMMING 
21.22 
Weekly toll limit information can be changed 
only after the Database Programming feature code has 
been entered at an attendant station. The programming 
privilege will remain in effect until the end of the 
programming session. When the data has been changed, 
a system alarm shows TOLL SECURITY DAfA 
CHANGED at alarm stations and in SMDR 
21.23 
bh!NG: 
(1) 
(2) 
RI ENABLE TOLL SECLJRllY DAZ4EASE PROGRAM- 
Press the FEKI’ key. A list of features appears. 
Scroll to the end of the list and 1ocate”Database 
Programming Enable.” 
Press the associated function key (or highlight it 
and press RETURN or CNECI’). The display 
automatically returns to the idle state. 
Page 2-44  
						

							INTER-TEL PRACTICES 
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
G. PROGRAMMIN G SYSTEM SPEED-DIAL 
NUMBERS 
21.24 Through database programming, each system 
speed-dial number can be designated in the database as 
available to all stations or available only to stations 
within a certain tenant group. If desired, an identifying 
name can also be stored with each speeddial number. 
21.25 All Attendant Computer Console operators can 
dial and view the system speed-dial numbers. However, 
if the station is programmed as an attendant or system 
speed-dial progr amming station, the operator can also 
program system speed-dial numbers. 
21.26 The system speeddial numbers and names are 
stored on the system hard disk and will not be erased in 
the event of a power failure. 
21.27 The system speed-dial numbers and names are 
programmed by the installer, an attendant, or at the sys- 
tem speed-dial programming station. When the system 
is in the default state, the primary attendant station is the 
designated system speeddial programming station. 
21.28 System speed-dial numbers can contain up to 32 
digits each and can include hookflashes and/or short or 
long pauses for dialing a series of numbers. For exam- 
ple, the speed-dial number can contain an SCC local 
number, a pause, an access code, and the telephone 
number. For using E&M trunks, the other systems’ trunk 
access codes, followed by a pause, may be included in 
speeddial numbers. The len@hs of the hookflash and 
the pause are determined by the programmable “CO 
hookflash” and “pause digit” timers. 
21.29 System speeddial numbers are subject to toll 
restriction unless a system-wide option has been en- 
abled that allows any station to dial any system speed- 
dial number regardless of that station’s SCOS. 
21.30 To PROGRAM OR CHMiGE SYSTEM SPEED-DIAL 
NLJMERSAND NAMES: 
(1) Press the FEN’ key, then press Fi3 to select “Pro- 
gram System Speed Dial.” The screen prompts 
you to “Enter bin number.” 
(2) Enter the speed-dial location code (000-399) 
that you wish to program and press RETURN. 
The screen prompts you to “Enter name.” 
(3) 
(4) 
Q 
(6) Enter the name that is associated with the num- 
ber and press RETURN. The screen prompts you 
to “Enter outside number.” 
Enter the desired number, up to 32 digits and 
press RE’TURN. To include pauses or kook- 
frnshes in the number, enter F for a hookflash, S 
for a short pause, or L for a long pause. 
The screen momentarily shows “Programming” 
and then returns to “Enter bin number.” Repeat 
the process to program or change other numbers, 
or press ESC to exit. 
The screen prompts you to perform a database 
download. Perform a database download (as de- 
scribed on page l-lo), as soon as it is conve- 
nient, to update the system speed-dial numbers 
in your cousole’s database. Any other consoles 
will also need to perform downloads to update 
their databases. 
H. 
REMOTE S’JXIION FEATURE CANCEL 
21.31 
An attendant can cancel call forward and/or 
do-not-disturb for any or all stations that have dial-zero 
access to that attendant’s station. 
2132 
(1) 
(2) 
(3) To CANCEL Fl3lWW.S FOR SXUONS YOU SERVE: 
Press the FEN’ key. A list of features appears in 
the lower half of the screen. 
Move the highlight bar to one of the following 
feature codes and press the associated function 
key, or press RlTWRN or CNECT. 
a. Cancel all station forward requests 
b. Cancel station forward request 
c. Cancel all station do-not-disturb requests 
d. Cancel station do-not-disturb request 
e. Cancel all station DND/FWD requests 
f. Cancel station DND/FWD request 
Ifyou cleared ail stations, the console returns to 
the idle state. 
If clearing an inaWdua1 station, the intercom 
directory appears in the lower half of the screen. 
Dial the extension number or locate the desired 
number in the directory and press RETURN or 
CNECX 
Page 2-45  
						

							FEATURES 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 256/832 
A’ITJZNDANT COMPUTER CONSOLE 
I. REMOTE FIUNT GROUP 
REMOVWREPLACE 
21.33 
An attendant can control the hunt group re- 
move/replace feature for any stations that have dial-zero 
access to that attendant’s station. 
21.34 
TO USEREMOlEHUNTGROlJPREMOvEIREpLQCE: 
(1) press the FEXI’ key. A list of features appears in 
the lower half of the screen. 
(2) Move the highlight bar to the Remote Hunt 
Group Remove or Remote Hunt Group Replace 
feature. The press the associated function key, 
RETURN, or CNECT. 
(3) The intercom directory appears in the lower half 
of the screen. Dial the extension number or 
locate the desired number in the directory and 
press RETURN or CNECI. 
J. SYSTEM- 
REPORTING 
21.35 
The system’s alarm reporting feature detects 
equipment failures, determines the impact, and classi- 
fies the problem as a major or minor alarm. Minor 
alarms are indicated on the primary attendant’s station 
display and can be programmed to appear on all atten- 
dants’ stations. Both major and minor alarms areprinted 
in the error report printout. Major alarm messages ap 
pear on all consoles and display keysets. On Attendant 
Computer Consoles, “ALARM” appears in the alarm/ 
notice area at the top of the SC.- :en and a full alarm mes- 
sage appears in the lower half of the screen when the 
console is idle. 
21.36 The first four minor alarms indicate problems 
that can be corrected without calling service personnel. 
All other minor alarms require attention from service 
personnel. Refer to the 256 or 416/832 manual for a list- 
ing of the possible alarms and their meanings. 
21.37 A major alarm message, WARNING! MAJOR 
ALARM, appears on all consoles and display keysets in 
the event of a major system reset. If the major alarm 
appears on a group of keysets, the associated KSC board 
has failed (or, if they are dual-circuit &line AIM key- 
sets, the circuits may be incorrectly programmed as 
“single” circuits, instead of “dual”). The warning might 
also appear on a single station if the console is defective. 
Major alarms require immediate attention from service 
personnel. 
21.38 If necessary, you can press the ClRL and C 
keys at the same time to return the console PC to the 
C:\OPIERM prompt while a major alarm is displayed. 21.39 
~RESIKND lVAMiWOR SYSTEMALARM: 
(1) When a minor alarm indication appears, write 
down the alarm number, alarm message, date, 
and time. 
(2) Clear the message by pressing the FE/XI key and 
then pressing the Fl key or RETURN to select 
“Clear System Alarm.” 
(3) If the alarm message is #OS or 
#IO or higher; con- 
tact service personnel. 
Ifthe alarm message is #01-04, correct the prob- 
lem: 
a. 
#OI SZWION X%X OFF-HOOR The indi- 
cated station remained off hook and inactive 
until the inactivity alarm timer expired. 
SMDR also indicates which station is off 
hook. The station’s key on DSS/BLF Units 
and on other stations’ SD keypads flutters 
continuously. Have the station user replace 
the handset in the cradle. The alarm automat- 
icall y clears when the station user hangs up. 
NOTE: Calls being transmitted over the sec- 
ondary voice path are not affected or inter- 
rupted by an off-hook alarm condition. 
b. 
#02, #03, or #04 PRINTER TIMEOUT: The 
indicated printer is not functioning properly. 
Check that the cable and the power cord are 
connected and that it has paper and ribbon. 
c. #30 
TOLL SECURITY FEATURE EX- 
PIRED: 
Indicates that the weekly toll limit 
feature is no longer in effect. It can be re- 
enabled only by Inter-Tel Services personnel. 
d. 
#31 TOLL SECURITY LIMIT EXCEEDED 
and #34 TOLL SECURITYLIMITAT 80%: 
The weekly limit for one or both types of 
monitored calls is 80% or 100% depleted. 
The programmer can set the limit to a higher 
value or reset it to zero. (When either of these 
alarms is displayed, any further alarms will 
not overwrite the display.) 
e. #32 
TOLL SECURITY DAiY CHANGED: 
This indicates that the weekly toll limit in- 
formation has been changed in the database. 
f. 
#33 DISA SECURITY LIMIT EXCEEDED: 
This indicates that a DISA caller has entered 
an invalid password three consecutive times. 
DISA will not answer that trunk for five min- 
utes after the third invalid password has been 
entered. 
Page 2-46  
						

							INTER-TJ3LPRAcTxcES IMXIGMX 256/832 ATI’JDJBANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
- ._a,’ K. TRUNK MAINTENANCE 
21.40 Au attendant can take an individual trunk out of 
service while using that trunk, or return ull trunks to ser- 
vice at once by selecting the remove all trunks from 
maintenance feature code. 
21.41 
(1) 
(2) lVZ4KEATRUA!UOUTOFSERVICE: 
While on a call using the trunk to be removed 
from service, press the BAD LINE key. The dis- 
play asks you if you wish to remove the trunk 
from service. 
To remove the trunk from service: Enter Y and 
then press RETURN. Once you complete your 
call and press RELEASE, the trunk cannot be ac- 
cessed for placing or answering calls until it is re- 
turned to service. 
To cancel the BAD LINE feature: Press the RE- 
TURN key. 
21.42 ~PLxEALLI~~UNKSWSERVICE: 
(1) Press the FEKI key. A list of features appears in 
the lower half of the screen. 
(2) Move the highlight bar to “Remove All Trunks 
From Maintenance” and press the associated 
function key, or press 
RETURN or CNECT. All 
trunks are placed back into service. 
L. GENERATING AN SMDAREPORT 
21.42 A programming option can be enabled that 
allows the attendant to gerucate an SMDA report on 
demand. 
21.44 To GEAWAlEANSMDAREPORh 
Press the FEM key and then press F4 to select 
“SMDA.” The SMDA report begins printing on 
the designated system port. 
M. SAVING THE HISTORY QUEUE 
21.45 When requested to do so by service personnel, 
an attendant can command the system to save a copy of 
the current call processing history so that trained per- 
sonnel can analyze the data. 
21.46 
To SAVE THE HISTOWQUEUE: 
k . . . ..A 
Press the FEAT key and then press F2 to select 
“Save History Queue.” The system error history 
report will be saved on the system hard disk and 
logged in the Save/Restore window for retrieval. 
The Attendant’s Console error history is saved in 
the C:/OPfERM/HISTQRY directory and can 
be copied to a floppy diskusing DOS commands. 
On the256 System, the history queue must be re- 
leased before messages can accumulate, to be 
saved again. To release the history queue, repeat 
this procedure, but select Release History Queue 
from the feature list instead of Save History 
Queue. 
NOTE: Service personnel may request that the 
error history information be stored immediately 
on the console hard disk. If so, press the CI’RL, 
SHIFT, and D keys at the same time. This will 
disable the buffer and the transient display will 
show “History Input Buffering Is Disabled.” To 
re-enable the buffer when requested, repeat the 
CTRL-SHIFT-D command. The transient dis- 
play will then show “History Input Buffering Is 
Enabled.” 
N. RELIGHTING MESSAGE LAMPS 
21.47 It is possible that the message lamps on keysets 
and ESLSs could be turned off as the result of a power 
failure, database reset, or user error. For this reason, the 
Attendant Computer Console can be used to re-send any 
message waiting indications for any text messages that 
were originally sent using the console and re-light the 
lamps. 
21.48 This can also be done automatically, by setting 
the recall interval option in configuration programming 
(see page 2-60) tore-send message indications when the 
system is placed in night mode, at a preset time of day, or 
b-oth. 
21.49 
(1) 
(2) 
TORE-LIGHTbiESSAGEL4MPS: 
Press the FEAI key. A list of features appears in 
the lower half of the screen. 
Move the highlight bar to “Re-light Message 
Lamps” and press the associated function key, or 
press RETURN or CNECT. 
0. DISPLAYING THE SOFTWARE VERSION 
21.50 When requested to do so by service personnel, 
an attendant can display the current software version of 
the Attendant Computer Console. 
21.51 To DISPLAYTHE SOFTWARE WZSION: 
(1) 
(2) 
(3) 
Press the FEAT key. A list of features appears. 
Scroll to the end of the list and locate “Display 
Software Version Number.” 
Press the associated function key (or highlight it 
and press RETURN or CNECT). A message 
showing software version that is installed on the 
console is displayed. 
Press ESC when you wish to clear the display and 
return the console to the idle state. 
Page 2-47  
						

							FEATURES INTER-TELPRACTICES 
Issue 1, November 1994 IMX/GMX 256/832 ATIXNDANT COMPUTER CONSOLE 
22. CUSTOM CONFIGURATION A INTFXRUPTINGTEKECONFIGUIWI’ION ,_,:-. 
PROGRAMMING SESSION :’ ,; 
22.1 
Upto 16 operators can store customized informa- 
tion on a single Attendant Computer Console. A set of 
customized options (name, colors, speed-dial numbers, 
etc.) can be saved for each operator when multiple users 
share a console. Then, each operator can restore his or 
her custom configuration on command. Ifthe console is 
turned off and back on, the customized options for the 
last active operator are used. 
22.2 When the CONFG key is pressed, a window ap 
pears in the lower half of the console screen to show the 
available configuration options. The options include the 
following. Some options apply to aU operators of the 
console and some can be customized for 
each operator. 223 The Attendant Computer Console can continue 
to receive calls while the configuration utility is being 
used. To halt programming and view the Console dis- 
play screen, press ALT and ESC. To halt programming 
and answer a call, press ANSW. Any programming 
completed to that point will be in effect. When the call is 
completed, press CONFG again, a prompt will ask you 
if you wish to continue or initiate a new configuration 
session. Press the function key associated with the de- 
sired option. You will return to the “Options” window if 
you choose to initiate a new session, or to the last win- 
dow you viewed if returning to a previous session. B. NAME 
0 
0 
0 
I 
0 
0 Name: 
Each operator can have a user name of up to 
20 characters and up to 16 operators can be pro- 
grammed with customized configurations. This util- 
ity allows you to select, create, delete, or change op 
erator designations or use the default configuration. 
This option is explained on the next page. 22.4 To select the active operator, or modify, add, or 
delete operator names, perform the following steps. 
Select Operator 
Display: 
This utility allows each operator to 
customize the display screen and save custom con- 
figurations. Refer to page 2-50 for a list of options. 
22.5 lD CHANGE lTiE CURRENTOPERAlOR: 
(1) Press CONFG and then the Fl key to select 
“Name.” A list of options appears in the lower 
half of the screen. 
Calls: Each operator can select several options relat- 
ing to call handling including, speed-dial displays, 
trunk access, call connect, voice mail, and DID 
names. (Trunk access, call connect, and voice mail 
information is programm ..d for all operators of the 
console, not on an individual-operator basis.) In- 
structions for programming these options begin on 
page 2-53. (2) Press Fl to select “Select.” A list of currently 
available operators appears. 
Page 2-48 (3) Press the function key that corresponds to the 
new operator (or use the UP and DOWN 
ARROW keys to move the highlight bar to the 
desired name and then press RETURN or 
CITECT). The console resets to the new opera- 
tor’s configuration and the transient display 
shows “XXXX IS THE NEW OPERAI0R.” 
Features: Each operator can program customized 
do-not-disturb messages and determine which call 
forwarding feature the FWD key will use as its de- 
fault. This option is explained on page 2-58. Modify Operator Name 
Message: 
Operators can store tenant-related greet- 
ings to remind them what to say when receiving calls 
for specific tenant groups. Using this utility, they can 
also set the duration of the transient display and set 
several text messaging options. Tenant messages 
and text messaging options are set for all operators 
of the console and cannot be programmed on an indi- 
vidual-operator basis. Programming is explained on 
page 2-59. 
22.6 To MODIFYAh?kLWSlTNG OPERATOR NAME: 
(1) Press CONFG and then the Fl key to select 
“Name.” A list of options appears in the lower 
half of the screen. 
(2) Press F2 to select “Modify.” A list of currently 
available operators appears. 
0 
Database: Database download parameters for the 
console are set using this utility. Instructions are giv- 
en on page l-9. (3) Press the function key that corresponds to the 
new operator (or use the UP and DOWN 
ARROW keys to move the highlight bar to the 
desired name and then press RETURN or 
CNECI’). A prompt allows you to enter a new 
name or edit the existing name. Do one of the fol- 
lowing: :-. ,, 
To change the name: Edit the name and press 
RETURN. Use the LEFT or RIGHT ARROW --.  
						

							INTER-TELPRACTICES 
IMX/GMX 256/832 AmANT COMPUTER CONSOLE FEHUTtES 
Issue 1, November 1994 
key to move the cursor. Use the backspace or 
DEL key to remove letters. Use the INS key to 
toggle between insert and replacement modes. 
When you press 
RETURN, a window shows you 
the previous name and the new name. Press RE- 
TURN to accept the name and return to the “Op- 
erator’s Name to be MODIFIED” window, or 
press ESC to retain the old name and return to the 
“Operator Names” window. 
To add a name: Enter a new name. As you type, 
the old name is removed. When you press RE- 
TURN, a window shows you the previous name 
and the new name. Press REPURN to accept the 
name and return to the “Operator’s Name to be 
MODIFIED” window, or press ESC to return to 
the old name and return to the “OperatorNames” 
window. 
To continue without changing the name: 
Leave the name unchanged and return to the 
“Operator Names” window by pressing the ESC 
key. 
Add Operator Name 
22.7 
(1) 
(2) 
(3) 
(4 
TOADDANEWOPERAl0RNAME: 
Press CONFG and then the Fl key to select 
“Name.” A list of options appears in the lower 
half of the screen. 
Press F3 to select “Add.” The screen prompts 
you to “Enter Operate Name.” 
Enter the name as you wish it to appear on the 
screen. Use the backspace key to back up and 
make corrections, if necessary. Press RETURN 
when the name appears as desired. 
If there are two or more operators from which to 
choose, the screen then prompts you to “Select 
Initial Configuration Values” and gives a list of 
existing names. Press the function key of the op 
erator name that has the customized configura- 
tions most similar to those you wish to use (or move the highlight bar to the desired name and 
press RETIJRN). 
(5) The screen displays the new name and the 
selected default configuration. Do one of the fol- 
lowing: 
To accept the name: Press RETURN. The 
screen returns to the “Enter Operator Name” 
window. You can enter another name or press 
ESC to return to the “Operator Names” window. 
To erase the name: Press ESC. The display re- 
turns to the “Operator Names” window. 
Delete Operator Name 
22s 
(1) 
(2) 
(3) 
(4 
l0 DELElEANEXSlTh’G OPERATOR NAME: 
Press CONFG and then the Fl key to select 
“Name.” A list of options appears in the lower 
half of the screen. 
Press F4 to select “Delete.” The screen prompts 
you to select the “Operator’s Name to be DE- 
LETED.” (If there are no names to be deleted, 
the “Operator Names” window remains on the 
screen. You cannot delete the Default operator.) 
Press the function key that corresponds to the 
name to be deleted (or use the UP and DOWN 
ARROW keys to move the highlight bar to the 
desired name and then press RETURN or 
cNEcT)* 
The screen shows the name you have chosen. Do 
one of the following: 
To delete the operator: Press RETURN to de- 
lete that name. You return to the “Operator 
Names” window. (If there are other names pro- 
grammed, the screen then shows the next avail- 
able name on the list. If you wish to also delete 
that name, press RETURN, otherwise press ESC 
to return to the “Operator Names” window.) 
To leave the operator unchanged: Press ESC to 
cancel the deletion and return to the “Operator’s 
Names” window. 
Page 2-49  
						

							INTER-TELPR4cTIcES 
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE 
C. DISPLAY 
22.9 To customize the console displays, press 
CONFG and then F2 to select “Display.” A list of dis- 
play options appears in the lower half of the screen 
which allows each operator to customize the following 
configuration options: 
Color: The colors of the different areas of the dis- 
play screen and the messages and directories that ap 
pear on it can be changed to suit each operator’s 
preference. 
Name: The operator’s name can be programmed to 
appear in the upper left corner of the screen. 
Time: The time display can be Programmed to show 
the time in 24- or 1Zhour format. This determines 
the format of the time display as well as the format 
used when programming. 
Scroll 
Overlap: When an operator presses the 
PAGE UP or PAGE DOWN key, a number of entries 
will uoverlapn from the previous page. This can be 0, 
1,2, or 3 entries. 
Tenant: Each operator can determine whether the 
intercom directory that 
is displayed when a number 
or letter is entered shows the entire system directory 
or just those names that are included in his or her ten- 
ant group. (The entire sy:+em directory is displayed 
whenever the IC DIR key is pressed.) 
Statistics: Each operator can determine whether call 
handling statistics are displayed each time the 
NIGHT key is pressed. 
Screen 
Saver: The screen can be programmed to go 
blank when the console has been inactive for a peri- 
od of time. It is then restored when any key is pressed 
or when a call is received (press the SPACE BAR or 
RELEASE key to restore the screen without activat- 
ing any features). The length of inactivity that trig- 
gers screen saver can be set to each operator’s pref- 
erence. 
Directory: Each operator can determine which, if 
any, directory is displayed when calls are answered. 
Extension: The extension number that appears 
above the call count display can be enabled or 
disabled. 
lVMODIFYlXEDISPL4YCOWRS: 
Press CONFG and then the F2 key to select “Dis- 
play.” A list of options appears in the lower half 
of the screen. 
Press Fl to select “Color.” The list of color 
options appears in the lower half of the screen. 
To return all colors to default configuration: 
Move the highlight bar to “Default” at the end of 
the list and press the associated function key, RE- 
TURN, or CNECI’. When the prompt asks “Re- 
store all colors to their default values?” enter Y 
and press RETURN. The “Color” menu returns. 
To change colors: Change selected areas of the 
display by moving the highlight bar to the area 
for which you wish to change the color and press- 
ing the associated function key, RETURN, or 
CNECT. The options include the following. 
Each of these options, when selected, presents 
another menu that lists the components of the 
selected area that can be changed individually. 
a. 
b. 
C. 
d. 
e. 
f. 
h. 
. 
1. 
j. 
k. 
1. Border: Changes the color of the border of 
the entire screen. 
Answer Handling: Changes the “CON- 
NECTED!” and “TRANSFER HOLD” mes- 
sage color. 
IC Directory: Changes the IC Directory col- 
OIS. 
Incoming: Changes the incoming call list 
colors. 
Status: Changes the status window colors. 
Configuration: Changes the configuration 
programming window colors. 
Text Message: Changes the text message 
display colors. 
Text Message Directory: Changes the text 
message directory colors. 
General: Changes the color of the windows 
that show the DND and FWD messages. 
Paging: Changes the color of the box that 
indicates when paging is active. 
Help: Changes the color of the screen dis- 
played when the HELP key is pressed. 
Busy tink Window: Changes the color of 
the trunk statist& window. __ ;, ,, 
., / 
Page 2-50