Inter-Tel Imx/Gmx 256/832 Manual

							INTER-TEL PRACTICES 
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE FEATURE!3 
Issue 1, November 1994 
11. BARGE 
11.1 If the barge feature is enabled system-wide, con- 
sole stations can be programmed (on a station-by-sta- 
tion basis) to use the “barge” feature. This permits the 
user to join an ongoing call by pressing the BARGE key. 
Another option is available on a station-by-station basis 
that prevents other stations from barging into calls 
on 
the station. 
11.2 Only keyset and Attendant Computer Console 
users can use the barge feature. They can join the con- 
versation of any station to which they may make a call. 
The user may never barge into a station that he or she 
could not otherwise call, such as a cross-tenant station 
when the system does not allow cross-tenant traffic. 
11.3 A hunt group supervisor may barge on any call 
that he or she can monitor; this could conceivably be a 
station that he or she could not otherwise call. 
11.4 Barge is not affected by do-not-disturb mode, the 
call privacy and private call features, ring intercom al- 
ways, or call forwarding. If any of these are pro- 
grammed on the receiving station, barge will override 
them. 
11.5 A barge call will be received through the second- 
ary voice path as an off-hook voice announce call if the 
station being called is a digital keyset, a 12/24-line ana- 
log keyset, or an Inter-Tel/DVK keyset and the keyset 
user is using the handset (using the speakerphone or a 
headset would block the seondary voice path). Al- 
though it uses the secondary voice path, barge 
can be 
used if OHVA is not enabled system-wide; the receiving keyset does not have to be programmed to receive 
OHVA 
11.6 A barge call will be received as a conference with 
the ongoing call if the secondary voice path is not avail- 
able or the keyset user is on one of the following types of 
calls: 
An intercom call 
A conference that does not exceed the maximum ca- 
pacity of parties 
An outside call using the speakerphone or headset 
11.7 A barge cannot be completed on data calls or 
calls on conference wait hold. Nor can a barge be com- 
pleted if the conference resources or voice channels are 
not available. 
11.8 When a barging party joins a conference call, the 
parties in the ongoing call hear a single tone (if barge 
confirmation tone is enabled). The call then continues as 
a conference. 
11.9 To JO,TV(EARGE)ANONWING CALL: 
If the receiving station does not huve an 
available secondary voice path: 
When placing 
an intercom call to a busy station, press BARGE. 
The parties in the ongoing call hear a single tone 
and you are in the conference with all parties. 
If the nzceiving station has an available 
secondary voice path: 
When placing an inter- 
com call to a busy station, press BARGE. You are 
connected to the keyset user through the 
secondary voice path (speakerphone) as if you 
were placing an off-hook voice announce call. 
Page 2-31  
						

							PEA= 
Issue 1, November 1994 INTER-TELPRACTICES IMXIGMX 2561832 A Tl’ENDANT COMPUTER CONSOLE 
12. CALL PRIVACY AND PRIVACY 
RELEASE 
12.1 Call privacy restricts voice channel access to one 
station at a time. When a voice channel 
is selected, no 
other station user can gain access to the channel. How- 
ever, access to and control of a channel can be passed to 
another station using the conference or transfer features. 
12.2 In addition, the database contains an installer- 
programmable option that can be set to enable call pri- 
vacy on all trunks or to allow keyset users to join an on- 
going call by pressing the lit individual trunk key. 
Single-line set and console users cannot join calls, but 
keyset users can join a call that involves a single-line or 
console station. When the system is in the default state, 
calls on all trunks are private and any user attempting to 
access a busy trunk will hear busy tones. 
12.3 A keyset or console user cannot join established 
conference calls, data calls, calls on individual hold, 
DISA calls, and calls forced private by the user. 12.4 Even when privacy release is enabled system- 
wide, an individual station user can restore call privacy 
during an outside call by entering the private call feature 
code or by placing the station in do-not-disturb. The call 
then cannot be joined by other people unless the con- 
ferencing feature is used. If the call is transferred or 
placed on system hold, the privacy restore feature is can- 
celed. Privacy is retained if the call is put on individual 
hold. 
12.5 There is a programmable option that enables or 
disables a signal tone (barge confirmation tone) that is 
heard by the parties on the call whenever another user 
joins the call. 
12.6 
To RESTORE PRIKACYONA NON-PRl’WlE TRUNK: 
EITHER, While on an outside call, press the 
PEAT key and then press IT? to select “Private 
CO Call.” 
OR, While on an outside call, press the DND key 
to place your station in do-notdisturb. 
‘. 
, 
Page 2-32  
						

							INTER-TELPRACTICES FEATURES IMTVGMX 256/832 ATl’ENDANT COMPUTER CONSOLE Issue 1. November 1994 
13. CALL FORWARDING 
.1_ ’ 
13.1 With call forwarding, a station user can route in- 
coming intercom and outside calls (including direct 
ring-in calls and DID calls) to another station, to a hunt 
group, or to an outside telephone number, if allowed by 
toll and trunk restrictions. The four forwarding options 
are: 
Forward all calls: All incoming calls are immedi- 
ately forwarded. 
Forward if no answer: Incoming calls are 
forwarded if they are not answered before the for- 
ward no answer timer expires. 
Forward if busy: Incoming calls are immediately 
forwarded if the station is busy. 
Forward if no answer or busy: Incoming calls are 
forwarded immediately if the station is busy, or for- 
warded if calls are not answered before the forward 
no answer timer expires. 
13.2 When call forward is enabled, the call handling 
window shows the call forwarding status and destina- 
tion while the console is idle. The alarm/notice area 
shows “FWD” until the request is canceled. 
13.3 Users can chain forwards from station to station 
providing that the forwards do not form a loop. The con- 
ditional forward features (if busy, if no answer, if busy/ 
no answer) may form a loop that the system cannot de- 
tect until a call is placed to the forwarding station. For 
example, if two station users iorward their calls to each 
other using the forward if busy feature, the system ac- 
cepts the requests. However, if a call is received at either 
station while both stations are busy, the forwards create 
an illegal loop. In this case, the call camps on to the 
called station. 
13.4 If more than one statipn has ring-in permission 
for a trunk group, direct ring-in calls on that trunk group 
will forward to extension numbers, but not to outside 
numbers or voice mail. 
13.5 Calls cannot be forwarded to restricted outside 
telephone numbers or stations in do-not-disturb. If the 
station that is programmed to receive your forwarded 
calls is later placed in do-not-disturb, intercom callers 
will see the receiving station’s do-not-disturb display, 
but the call will be forwarded. 
13.6 If your station is in do-notdisturb and you have 
call forwarding programmed, the call is still forwarded. 
If you enabled call forward no answer, intercom callers 
will see the do-notdisturb display that you programmed 
before the call is forwarded. 13.7 Call forwarding overrides system call forward- 
ing at the principal station. 
13.8 Queue callbacks and recalls do not forward, ex- 
cept that a recall at the attendant’s station will forward to 
another station. 
Forwarding To An Outside Number Or E8zM 
Destination 
13.9 
When programming a station for call forward to 
an outside telephone number or E&M destination, a 
trunk group is selected before the telephone number. If 
the station is called while the selected trunk group is 
busy, the call will not be forwarded. An intercom caller 
will hear busy signals. An outside call will ring at the 
forwarded station until the call is answered or the caller 
hangs up. 
13.10 The forwarding station’s (not the intercom call- 
er’s) trunk and toll restrictions are checked when the call 
is forwarded to an outside number. 
NOTE: While this system is designed to be reasonably 
secure against CO trunk misuse by outside callers, there 
is no implied warranty that it is invulnerable to unautho- 
rized intrusions. If the central office does not provide su- 
pervision and disconnect the call when one party hangs 
up, it is possible for a caller to remain connected to a CO 
trunk circuit. Ifthis happens, and the caller begins dial- 
ing, the call could be placed through the 256/832 System 
and would then be billed to the system’s owner. The sys- 
tem cannot check this type of call for toll restriction and 
may not register the call in SMDR. This problem could 
arise when a call is connected to a station, or when it is 
forwarded or transferred to the public network. 
13.11 If using an E&M trunk that is connected to 
another telephone system, and forwarding to an outside 
number through the other system, the E&M trunk access 
code is entered, followed by the other system’s trunk ac- 
cess code, and the telephone number. Then, when a call 
is forwarded, the system automatically pauses after the 
ELM trunk access code, for the duration of the pause 
digit timer, before dialing the rest of the number. 
13.12 When an outside call is forwarded to an outside 
number using a loop start trunk, the unsupervised CO 
timer is activated (unless disabled in database program- 
ming). When the timer expires, both parties hear a burst 
of dial tone. Either party can reset the timer by pressing 
any DTMF key. If the timer is not reset, the call recalls 
the attendant. If the attendant does not answer the recall 
before the abandoned call timer expires, the call is dis- 
connected. 
Page 2-33  
						

							FEATURES Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 256/832 AT-I-END ANT COMPUTER CONSOLE 
NOTE: There may be some reduction in voice volume 
when an outside call is forwarded to an outside tele- 
phone number, depending on central office trunk quali- 
9. 
Using Call Forwarding 
13.13 
l0 FORWARD CALLS: 
(1) 
(2) 
(3) Press the FWD key. A window appears in the 
lower half of the screen with the available 
forwarding options. 
Select the desired option by pressing the asso- 
ciated function key (or moving the highlight bar 
and pressing RETURN). 
To forward to an intercom number or pilot 
number: Dial the extension number of the sta- 
tion to receive the calls, 0 for the attendant, a 
hunt group pilot number, or the voice mail exten- 
sion numbers (or highlight the number in the in- 
tercom directory and press RETURN). “FWD” 
appears in the alarm/notice area and, when the 
console is idle, the forward condition and desti- 
nation are shown in the call handling window. 
To forward to an outside number: Press 
OUTGN. 
A list of trunk groups appears. Press 
the associated function key (or highlight the de- 
sired line and press RETURN). Then dial the de- 
sired outside telephone number and press RE- 
TURN. (If you entered a restricted number, the 
transient display shows “Invalid Operation.” 
You must press ESC to exit or enter another num- 
ber.) “FWD” appears in the alarm/notice area 
and, when the console is idle, the forward condi- 
tion and destination are shown in the call handl- 
ing window. 13.14 To forward to an outside telephone number 
via an E&M trunk Press OUTGN. Select the 
E&M trunk group from the trunk group list. Dial 
the other system’s trunk access code and the de- 
sired outside telephone number, then press RE- 
TURN. The system automatically enters a pause 
and the display keysets show an “S” to indicate a 
short pause. If you entered an invalid E&M trunk 
group feature code or dialed a restricted number, 
you hear repeating reorder tones. (Display key- 
sets show FORWARD To RESTRICI’ED 
mUN-9 
To forward to an extension on the other tele- 
phone system via an E&M trunk press 
OUTGN. Select the E&M trunk group from the 
trunk group list. Then dial the desired intercom 
number and press IUTDRN. If you entered an 
invalid E&M trunk group feature code or dialed 
a restricted number, you hear repeating reorder 
tones. (Display keyseta show FORWARD TG 
RESTRICTEDTRUNK.) 
To CANCEL OR CHANGE ANY CALL FORWm 
REQUEST: 
(1) Press the FWD key. A window appears in the 
lower half of the screen with the available for- 
warding options. ‘Cancel Forward” appears at 
the top of the list. 
(2) To cancel call forward: Press Fl or RETUFLN to 
select“Cance1 Forward.“The “FWD” notice and 
forward status display disappear. 
To change your forward@ option: Select the 
desired option by pressing the associated func- 
tion key (or by moving the highlight bar and 
pressing RETURN). Then enter the new exten- 
sion or outside number as described in paragraph 
13.13, step 3. 
,.‘i ) 
/ 
Page 2-34  
						

							.:, 
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INTER-TELPRACTICES IMX/GMX 256/832 AlTYDJDANT COMPUTER CONSOLE FJL4TuREs 
Issue 1, November 1994 
14. PAGING 
14.1 The paging feature allows announcements to be 
made through console and keyset internal speakers. Gp- 
tional paging equipment (amplifiers and paging speak- 
ers) may also be installed on external paging ports or re- 
lays to provide paging for an external area, such as a 
warehouse or loading dock. 
14.2 When the system is in the default state, all con- 
soles and keysets are assigned to paging zone 1 to pro- 
vide an all-page zone. Consoles, keysets and external 
paging ports/relays can be assigned to any, all, or none 
of the paging zones, as desired. 
143 
(1) 
(2) 
(3) TOMAKEAl?iGE: 
Press the PAGE key. A window appears in the 
lower half of the screen that lists the paging 
zones. 
Scroll to the desired page zone and press 
RETURN or press the function key associated 
with the desired zone. 
A display in the call handling window appears to 
show you the selected page zone. Make your 
page before the paging timer expires and the dis- 
play disappears. 
If you hear reorder tones and the transient 
display shows “Invalid Operation, W there are no stations or external zones in the selected page 
zone, the necessary system resources are busy, or 
the paging zone is being used by another station. 
Users cannot camp on to or queue the paging sys- 
tem. 
(4) Zf you complete your page in less than the 
allotted time, press RELEASE to end the page. 
15. REMOVE FROM PAGING 
15.1 A console operator can prevent the console from 
receiving pages or allow it to receive pages again using 
this feature. If the console is assigned to more than one 
page zone, all zones are removed or replaced; the opera- 
tor cannot toggle individual zones. 
15.2 
(1) 
(2) 
(3) 
l0B4lXORENABLE ZONE PAGES: 
Press the PEAX key. 
Locate the page remove/replace feature code in 
the feature list. (If paging is enabled, “Page Re- 
move” will be in the list. If paging has been re- 
moved, “Page Replace” will be in the list.) 
Press the associated function key (or move the 
highlight bar to the “Page Remove/Replace” fea- 
ture code and press RETURN or CNECI). 
Page 2-35  
						

							INTER-TELPRACTXCES 
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE 
16. DO-NOT-DISTURB 
16.1 Placing a station in do-notdisturb halts all pages, 
incoming intercom calls, camped-on calls, and trans- 
ferred calls to that station. Queue callbacks, recalls, and 
direct ring-in calls are not blocked. Another user calling 
the station while it is in do-not-disturb hears a repeating 
signal of four fast tones and a pause (consoles and dis- 
play keysets show the do-not-disturb message); the user 
cannot camp on, but can queue or leave a message at the 
station. 
16.2 If desired, individual stations can be prevented 
from using do;notdisturb by disabling the do-not- 
disturb option in the database. Another option concerns 
do-not-disturb breakthrough. Normally, calls to a sta- 
tion through DISA or the automated attendant are not 
blocked by placing the station in do-notdisturb. If de- 
sired, individual stations can be set to prevent these calls 
from breaking through do-not-disturb. (3) If desire4 enter a second line of up to 16 charac- 
ters and press REYIVRN or CNECT. (If you make 
a mistake, you can use the backspace or delete 
keys to back up and correct the entry before 
pressing REEURN or CNECT, or press ESC to 
completely erase the entry.) “DND” appears in 
the alarm/notice area at the top of the screen. 
When the console is idle, the DND message ap 
pears in the call handling window. 
16.3 Console stations may be given do-notdisturb 
override permission. These stations, when reaching a 
station in do-not-disturb, can bypass do-notdisturb and 
place an intercom call. This procedure is shown on page 
2-20, step 3e. 
16.4 Default do-not-disturb messages are pro- 
grammed as follows. Additional, customized two-line 
messages can bc programmed by each console operator. 
Refer to page 2-58 for do-not-disturb message custom- 
izing information. 
01 DO-NOT-DISTURB ” OUTOFOFFICE 
02 lNMBEllNGUNTlL 12 OuTuNTlL 
03 lNh4BETlNG 13 WlTHACLIENT 
04 ON VACATION ‘TIL 14 WTl-HAGUlST 
05 ONVACAI-ION 15 WlTHAPAlIENT 
06 CALLhEAr 16 UNAVAILABLE 
07 cALLMBAFrBR 17 INCONFERENCE 
08 AWAYAl- 18 AWAY FROM DESK 
09 ONBREAK 19 GONEHOME 
10 OUT OF TOWN ‘TJL 20 OUTMLUNCH 
Page 2-36 16.7 
To CHANGE THE DO-NOT-DISTURB MESSAGE: 
(1) Press the DND key. A window appears with the 
options “Cancel” and “Program.” 
(2) Press the F2 key to select “Program.” Enter the 
new message as described in paragraph 16.6. 
16.8 
To CANCEL DO-NOT-DISTURB: 
165 When a customized message ispot used, the sec- 
ond line of the message can be filled in with a numeric/ 
alphanumeric message of up to 16 characters. 
16.6 
To ENABLE DO-NOT-DISTURB MODE AT YOUR 
.WllTON: 
16.9 To PIACE YOUR BUSY STATION IN DO-NOT-DISTURB 
WIILE A CALL IS CAMPED ON: 
(1) Press the DND key. The list of customized and 
default do-not-disturb messages appears in the 
lower half of the screen. 
(2) Press the function key associated with the de- 
sired message (or move the highlight bar to the 
desired message and press RETURN or 
0JECl-j. If you selected a customized two-line message 
“DND” appears in the alarm/notice area at the 
top of the screen. When the console is idle, the 
full message appears in the call handling win- 
dow. 
If you did not select a customizd message, the 
screen prompts you to “Enter custom DND mes- 
sage.” 
NOTE: If you do not enter a character within 10 
seconds when programming the second line, the 
program times out and the characters already en- 
tered (if any) are used as the second line of the 
DND message. 
If you do not wish to enter a second line, press 
RETURN or CNECI’ without entering a mes- 
sage. “DND” appears in the alarm/notice area at 
the top of the screen. When the console is idle, 
the DND message appears in the call handling 
window. 
ElTHER, Press the ALT and DND keys at the 
same time. 
OR, Press the DND key. When the list appears, 
press Fl or RETURN to select “Cancel.” 
If, while on a call, you hear call waiting signals 
and you wish to let the caller know you do not 
want to be disturbed, press the DND key. Then 
press RETURN twice or let the program time 
out. The console is in do-not-disturb. The inter- 
com caller is no longer camped on and’receives 
do-not-disturb indications. 
- Y’,:. 
c  
						

							INTER-TEL PRACTICES 
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
17. REMINDER MESSAGES 
17.1 Reminder messages are set, like an alarm clock, 
to signal your station at a specified time. You can select 
the message and time up to 24 hours in advance. l?venty 
different reminder messages are available. 
17.2 At the programmed time, the reminder message 
signals the station with two short tones and the message 
appears in the transient display. When the console is 
idle, the full reminder message appears in the lower half 
of the screen. 
17.3 Messages can be changed by the installer or any 
attendant, if desired (see page 2-43). They are limited to 
16 characters. The default messages are: 
01 MEEIWG 
03 SALES-G  02 Sl’AFFhEETING 
04 CANCELhfEETING 
05 APPoINTh4mT 
06 PLACECALL 
07 CALLCLIENT 
08 cALLcumh4F.R 
09 CALLHOME 
10 CAILCORPORKm 13  11 CAILENGINEERING 
CALLACCQUNTING 
14  12 CALL-G 
CANCELDND 
15 CANCELCALLFWD 
16 TAKJ3 MEDICATION 
17 MAKE RFSERVAl’ION 
18 RF5’IEWSCHEDULE 
19 LUNCH 
20 REMmDF,R 
17.4 To REQUESTREiULVDER MESSAGES: 
(1) While the console is idle, press the FEAT key. A 
list of features appears in the lower half of the 
screen. 
(2) Locate “Reminder Message” in the list, then 
press the function key associated with it (or high- 
light it and press RETURN or CNECT). A list of 
reminder messages af:xars. 
(3) 
(4 
173 
17.6 Locate the desired reminder message in the list, 
then press the function key associated with it (or 
highlight it and press RETURN or CNECT). The 
screen prompts you to “Enter Reminder Time.” 
Enter the time at which you wish to receive the 
message, in the indicated format, with the hour 
and minutes separated by a colon (for example: 
“13:OO” or “1:OO pm”) and press RE5‘VRN. The 
transient display shows “Reminder Message Ac- 
cepted.” lOCL?XRARECEIVED -ER MESEAGE: 
At the selected time, you hear two short tones 
and the message displays in the transient display 
and, if the console is idle, it appears in the lower 
half of the screen. 
To clear the message: When the console is idle, 
press the asterisk (*) key on the typewriter or 
numeric keypad. 
To CANCEL ALL OF YOUR RlS#NDER bfESSAGE RE- 
QUESTS: 
(1) press the PEAf key. A list of features appears in 
the lower half of the screen. 
(2) Locate the “Reminder Message Cancel” feature 
in the list, then press the function key associated 
with it (or highlight it and press RETURN or 
CNECT). The transient display shows “Remind- 
er Message Canceled.” 
Page 2-37  
						

							PEA- 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE 
18. OPTIONAL SPIXIION EXCHANGE 
FEATURE 
18.1 This programmable station feature allows a sta- 
tion user to exchange the extension numbers of two sta- 
tion circuits. This swaps the database and user pro- 
grammed features of the extension numbers between 
two station circuits without the need for database pro- 
gramming. The circuit number of the station locations 
are unchanged, but the extension numbers are changed, 
as illustrated below. 
BEFC 
CIRCUIT 01.02 
r 
EXENSION 
NUMBER 1010 I STATION EXC INGE 
CIRCUIT 
03.01 
EXTENSION 
NUMBER 2ooO 
Circuit Number 01.02 has all of the database and user 
. _- . -. 
la pr~rammed as Extemii Numbew 2000. 
Circuit Number 01.02 becomes Extension Number 2WO. 
Circuit Number 03.01 becomes Extensbn Number 1010. 
18.2 All database-programmed station features (such 
as, trunk access, station flags, loll restriction, usemame, 
etc.) as well as all user programming (speed-dial num- 
bers, call forwarding, do-not-disturb, reminder mes- 
sages, etc.) will stay with the extension number during 
an exchange. 
18.3 Any station that will be involved in a station ex- 
change must have the Station Exchange station flag en- 
abled and a programmed Station Exchange Password. If 
a station user attempts an exchange in which one or both 
extension numbers do not have the flag enabled, the ex- 
change will not be allowed. If the user does not enter a 
valid password after entering the Station Exchange fea- 
ture code, the exchange will not be allowed. 
18.4 Attendant Computer Console stations can be ex- 
changed with other Console stations or with Analog 
Keyset stations. They cannot exchange with Digital 
Keyset stations or Single-Line stations. NOTE: Ex- 
changes between a console and keyset station will cause the keyset to lose station speeddial locations l-3. This 
is because those locations are automatically modified 
by the console. Speed-dial locations l-3 will remain 
functional at the console station. 
18.5 Neither station involved in the exchange can 
have a call in progress, ringing, or recalling when an ex- 
change is attempted. There can be calls on hold or hunt 
group calls can be camped on, recalling, or ringing. If 
the exchange is denied, the user hears reorder tones. 
18.6 l0 EXChQh’GE SZ4lTONS: 
(1) To bring a new extension number to your present 
location, press the FEAf key. 
A list of features 
appears in the lower half of the screen. 
(2) Locate the “Station Exchange” feature in the list, 
then press the function key associated with it (or 
highlight it and press RETURN or CNECT). An 
extension number prompt and directory appear. 
If the station you are using isnotpmgrammedfor 
Station Exchange, you hear reorder tones and the 
station returns to idle state. 
(3) Enter the extension number you wish to bring to 
the station you are using. You hear a confirma- 
tion tone. The display shows the number you 
dialed. 
You will hear reonier tones and must start over 
if 
any of the following occur: 
- You entered an invalid extension number 
- The extension number that you entered is not 
programmed for Station Exchange 
- You entered an extension number of mis- 
matched station device type (digital vs. ana- 
log, or keyset vs. single-line) 
- You entered an extension number of a station 
that is not idle 
(4) When the password window appears, enter the 
Station Exchange Password for the extension 
number entered in step 2. When the password is 
accepted, you hear a continuation tone. The sta- 
tion you are using is reset to reflect the database 
and user programming of the extension number 
selected in step 2. 
If you entered an invalidpasswo~ you see “In- 
valid Operation” in the transient display and 
must start over. 
_-, 
 
,:: 
,. 
Page 2-38  
						

							INTER-TELPRACTICES 
IMX/GMX 256/832 Al-l’JWDANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
19. OPERATOR STATISTICS 
19.1 While the Attendant Computer Console is in use, 
statistics are being tallied. These statistics include the 
number and average time of calls that rang, recalled, and 
were placed on hold, as well as total number of calls han- 
dled, time spent talking, and percent of calls that re- 
called. If no calls were placed on hold or recalled, this 
information is also indicated. Statistics are not kept for 
separate operators, but are continually compiled until 
they are cleared by an operator or during a database 
download. 
19.2 To VIEW lL?E OPERATOR .s-zd.nsncs: 
(1) Press the FE/D key and then press F6 to select 
“Operator Statistics.” The statistics display as 
shown below. (2) When you are finished reading the statistics, 
press ESC or RELEASE. If you Pressed ESC, the 
screen allows you to “Clear Operator Statistics.” 
(3) To allow the data to continue to accumulate: 
Press Fl to select “Do Not Clear.” The console 
returns to the idle state. 
To clear the accumulated data: Press F2 to 
select “Clear.” The console returns to the idle 
state. 
19.3 An operator option can also be selected in the 
configuration utility that will display operator statistics 
when the NIGHT key is pressed to place the system in 
night mode. Refer to page 2-52. 
Operator name - Current Operator 
Statistics collected from Mon Jan 01 >o(:XX to Mon Jan 01 xX:xX 
X calls rang in Average time for calls ringing in 
X calls recalled Average time calls in recall 
X calls on hold Average time calls on hold EE 
X calls handled Time spent talking on calls x:xX:xX 
Percent of ringing calls that were recalls X% 
: 
,, 
: 
‘Y.,,,j; 
Page 2-39  
						

							FEATURES Issue 1, November 1994 INTER-TELPRACTICES 
lMX/GMX 256/832 AlTENDANT COMPUTER CONSOLE 
20. TRUNK STATISTICS 
20.1 The console operator can display trunk statistics 
that show instances, if any, when all trunks in a trunk 
group are busy. When this feature is selected, the display 
shows a list of trunk groups that includes the trunk group 
description, access code, number of times all the trunks 
in the trunk group were busy, the total amount of time 
they were busy, and any errors that have been logged 
(trnnk flags). 
20.2 When the operator selects one of the truukgroups 
to review, the display shows a list of instances when all 
trunks were busy (the most recent instance is listed 
first). Bach line shows the date and time that the trunk 
group became busy, date and time the busy condition en- 
ded, and amount of time it was busy. 
203 Up to 1000 “all busy” instances can be recorded 
for each trunk group. And up to 40 can be recorded per 
trunk group in an hour. Once either maximum is 
reached, the oldest instance is removed from the list. 
20.4 The trunk flags indicate errors that have been 
logged against the trunk group. The errors (FE, MI, and 
MB) should be reported to service personnel. The possi- 
ble trunk flags and their meanings are as follows: 
l FE (File Error): An error occurred with one of the 
trunk busy files while trying to log a busy/idle condi- 
tion. 
0 PB (Pending for Busy): A busy condition was 
logged for this trunk, but the Attendant’s Console 
was restarted (powered off and then on or reset) be- 
fore the trunk became idle. Therefore it cannot be 
determined how long the trunk was busy. MI (Multiple Idle Conditions): +Bvo idle condi- 
tions were noted without an intervening busy condi- 
tion. 
MB (Multiple Busy Conditions): ‘Iwo busy condi- 
tions were noted without an intervening idle condi- 
tion. 
IO (Instance Overflow): More than 1000 busy 
instances were logged for the trunk group and some 
records may have been deleted, but the total time is 
correct. 
HO (Hour Overflow): More than 40 busy instances 
were logged in an hour. Some records may have been 
deleted. 
20.5 While reviewing a trunk group, the operator can 
choose to Prim or delete the information or to select 
another trunk group. 
20.6 
(1) 
(2) 
To VlEWAh!DIOR PRMTlXR lltUNKSTAl7Sl7CS: 
Press the PEAT key. A list of features is dis- 
played. Locate “Trunk Statistics.” Then press 
the associated function key (or highlight it and 
press RETURN or CNBCT). A list of trunk 
groups is displayed. (If there were no instances 
of all trunks being busy in any of the trunk 
groups, the console returns to the idle state.) 
Locate the desired trunk group and then press the 
associated function key (or highlight the trunk 
group and press RETURN or CNECT). The “All 
Trunk Busy” display appears as shown below. (If 
the trunk group did not have any instances when 
all trunks were busy, the display shows “No busy 
conditions for this selected trunk.“) If you wish 
to scroll through the records, press the UP or 
DOWN ARROW, PAGE UP, PAGE DOWN, 
HOME, or END keys to move through the list. 
Press y/b/PgUp/PgDn/Home/End, Fl 0: Options, ESC: New Group, ALT-ESC: Exit 
lnst Time Went Busy Time Went Idle Time Busy 
2 : Mon Jan 01 XX:XX%X 1990 : Mon Jan 01 XI(:XX:X.X 1990 : X:XX:XX 
1 : Mon Jan 01 XXZXXX 1990 : Mon Jan 01 xX:xX:xX 1990 : X:xX:xX 
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