Inter-Tel Imx/Gmx 256/832 Manual
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INTER-TELPRACTICES IMX/GMX 256/832 AITENDANT COMPUTER CONSOLE Issue 1, Nov%% (2) Press F3 to select “Text.” The screen shows the “Text Message Options.” (3) Press F3 to select “Recall Interval.” The screen shows a list of options. (4) Select one of the following: a. To have the messages m-sent every time the system is placed in night mode: Press Fl to select “Night Ring.” The “Text Message Options” window returns. b. To have the messages re-sent at preset in- tervals: Press F2 to select “Interval.” The screen prompts you to enter “Starting Time to Re-notify Recipients.” Enter the time in the indicated format with the hours and min- utes separated with a colon (for example, “13:OO” or “l:OO pm”) and press RETURN. The screen prompts you to enter the “Time Interval to Re-notify Recipients.” Enter the amount of time you wish to have elapse IX- tween notifications with the hours and min- utes separated by a colon and press RE- TURN. The “Text Message Options” window returns. c. To have the messages re-sent when the sys- tem is placed in night mode andat the pre- set intervals: press F3 to select “Both.” The screen prompts you to enter “Starting Time to Re-notify Recipients.” Enter the time in the indicated format with the hours and min- utes separated wl’th a colon (for example, d. “13:OO” for 1:OOPM) and press RETURN. The screen prompts you to enter the Time Interval to Re-notify Recipients.” Enter the amount of time you wish to have elapse be- tween notifications with the hours and min- utes separated by a colon (for example, 3:00 to re-notify every three hours) and press RE- TURN. The “Text Message Options” win- dow returns. To disable the automatic re-sending of the messages: press F4 to select “None.” The “Text Message Options” window returns. 22.62 mDEImhf~?% lnEPRkNTsIzE: The “print size” is the minimum number of lines that will be printed per page of text messages: I (1) (2) (3) (4) Press CONPG and then the F5 key to select “Message.” Alist of options appears in the lower half of the screen. Press F3 to select “Text.” The screen shows the “Text Message Options.” Press F4 to select “Print Size.” The screen prompts you to enter a number. Enter minimum number of lines per printed page. (If a message is shorter than this length, or if the last page of a message is shorter than this length, blank lines will be added automatically to make the message meet the minimum length.) If this is set to 0, the default message spacing is used. Page 2-61
INTER-TELPRACTICES IMX/GMX 256/832 A’I-PBNDAN?” COMI’UTEB CONSOLE 23. OTHER CONSOLE ADJUSTMENTS A. VOLUME CONTROLS 23.1 The volume of calls, music, pages, progress tones, and ring signals that are heard through the handset or headset are controlled by pressing volume control feature keys (labeled VOL, with up and down arrows). 23.2 Separate volumes can be saved for intercom calls, outside calls, background music, alerting tones, and progress/reorder tones. The volume of pages is the same as for intercom calls. 23.3 To CHANGE CXL, MUSIC, APGING, OR PROGRESS mNE voi.iJbfE: (1) (2) 23.4 (1) (2) While listening to an intercom or outside call, a page, background music, or progress/reorder tones, press the VOL UP key to raise the handset volume or press the VOL DOWN key to lower the volume. The transient display shows which volume is being changed (call, music, page, or tone) followed by a number 1-13, and a bar graph, to show the level as it is raised or lowered. To save the setting: Press the ALT key and a VOL key at the same time. The transient display shows “VOLUME SAVED.” If this step is not performed, the console will return to the pre- vious volume level when the call ends. To ChXNGEALERlTNG TONE (RkNG .lVNE) VOWblE: While the console is :inging or idle, press the VOL UP key to raise the volume or press the VOL DOWN key to lower the volume. The tran- sient display shows “Alerting Tone” followed by a number l-13, and a bar graph, to show the level as it is raised or lowered. To save the setting: Press the ALT key and a VOL key at the same time. The transient display shows “VOLUME SAVED.” If this step is not performed, the console will return to the pre- vious volume level when the call ends. B. SELECTABLE RING TONE 23.5 The tone of the ring signals can bc changed by the operator to create distinctive ringing. If stations are placed close together, changing the tone makes each sta- tion’s ring easier to recognize. 23.6 To CHANGE CONSOLE RLNG TONE: (1) Press the PEAT key. A list of feature codes is dis- played in the lower half of the screen. (2) (3) (4) 0 Using the UP or DOWN ARROWS and/or the PAGE UP and PAGE DOWN keys, move the ,‘--. .!, highlight bar to select “Ring Tone Selection.” ’ Press the associated function key or press RETURN. The screen prompts you to “Select Tone using # and *, or use 0 for no ring tone.” m Press the asterisk (*) key to scroll backward through the eight available tones or the Pound (#) key to scroll forward. Or press 0 to turn off ring tones. I Press BSC or allow the timer to expire. The last tone selected will now bc heard when the console rings. C. MUSIC-ON-HOLD AND BACKGROUND MUSIC 23.7 The 256 and 4161832 Systems can be equipped with one or two optional external music sources for the music-on-hold and background music features. Station users can select a music channel that determines which of the two music sources they wish to listen to when camped onto a system resource, when placed on hold by another station, and for background music. The music channel defaults are assigned on a station-by-station ba- sis in the database. 23.8 Background music is interrupted for pages. The music channel heard by outside callers is determined on a trunk group-by-trunk group basis in the database. 23.9 (1) (2) (3) 23.10 (1) (2) To TURNBACKGROUND MUSIC ON OR OFF: Press the PEAT key. A list of feature codes appears. Using the UP or DOWN ARROWS and/or the PAGE UP and PAGE DOWN keys, move the highlight bar to select “Background Music On (or Ofi.” The option that is shown (on or off) is the function that will be performed. Press the associated function. key or press RETURN. The console returns to the idle state and music can be heard through the handset or headset. If background music/paging to the speaker is enabled, it is heard through the speak- er. Press the PEAT key. A list of feature codes ap pears. Using the UP or DOWN ARROWS and/or the PAGE UP and PAGE DOWN keys, move the highlight bar to select “Background Music Channel Selection.“The number at the end ofthe Page 2-62
INTER-TELPRACTICES IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE line (1 or 2) shows which channel will be selected. (3) press the associated function key or press RETURN. The console returns to the idle state and the new channel can be heard through the handset, or headset (or the speaker, if back- ground music/paging is enabled). D. MUSIC AND PAGING TO SPEAKER 23.11 If desired, the operator can disable both music and pages that would be heard over the console speaker. 23.12 ToluRNSPEAKERBbcKGROUM)MusICAND~GEs ON OR OFF: (1) press the FEN’ key. A list of feature codes appears. (2) Using the Up or DOWN ARROWS and/or the PAGE Up and PAGE DOWN keys, move the highlight bar to select “Music/page to Speaker On (or Ofi.” The option that is shown (on or otl) is the function that will be performed. (3) press the associated function key or press RETURN or CNECT. The console returns to the idle state and music can be heard through the speaker if background music was enabled. E. CLEARPRINTERQUEUE 23.13 If necessary, the operator can clear all informa- tion that is waiting to be printed by clearing the printer queue. 23.14 To CLEAR lHE PRWlER QUEUE: (1) press the FEAI’ key. A list of feature codes appears. (2) Using the Up or DOWN ARROWS and/or the PAGE Up and PAGE DOWN keys, move the highlight bar to select “Clear printer Queue.” The printer queue is cleared automatically and the console returns to the idle state. Page 2-63
INTER-TELPRACTICES IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE INDEX Issue 1, November 1994 A ., Account codes, 2-27 LCR-Only, 2-27 validated, 2-28 Adapter card for printer, l-3 Alarm/notice display, 2-8 Aliases, 2-19 ALT key, 2-6 Attendant features, 2-42 Attendant recall, 2-42 B Background music channel selection, 2-62 speaker enabled, 2-63 Backup, l-11 Barge, 2-31 BaQd rate for downloading, l-9 C Cabling, l-3 Call connect options, 2-53,2-57 Call count display, 2-8 Call forwarding all calls, 2-33 if busy, 2-33 if no answer, 2-33 if no answer/busy, 2-33 selecting FWD option, 2-58 to E&M destination, 2-33, 2-34 to outside number, 2-33 unsupervised CO timer, 2-33 Call handling window, 2-8 Call pick-up, 2-29 Call privacy, 2-32 Call processing history, 2-47 Call transfer, 2-12 recall, 2-12 to a hunt group, 2-12 to E&M destination, 2-13 to extension number, 2-12 to outside number, 2-13 to park, 2-12 to voice mail, 2-13 unsupervised CO timer, 2-13 Callback (queue) station, 2-21 trunk, 2-27 Camp on station, 2-21 trunk, 2-27 Class-of-service account codes, 2-27 Clear printer queue, 2-63 Clock format, 2-51 CO directory, 2-25,2-53 displaying local times, 2-25 making entries, 2-25 programming, 2-55 sorting names, 2-25 time update, l-11,1-12 CO options, 2-53,2-55 CO speed dial, 2-53 Colors, 2-50 Communications port for downloading, l-9 Components, l-3 Computer installation, l-4 specifications, l-l, l-2 Canferencing, 2-29 CONFG key, 2-48 Control (ClXL) key, 2-6 Custom configuration, 2-48 D Database backup/restore, l-11 configuration, l-5 download, l-5 automatic, l-9 baud rate, l-9 COM port, l-9 manual, l-10 phone number, l-9 installation, 1-5 Database programming enable, 2-44 Date/time display, 2-8 programming, 2-44 Diagnostics, 1-12 DID names, 2-53,2-57 Display configuration, 2-50 Display screen layout, 2-8 Do-not-disturb, 2-36 messages, 2-58 system-widi: messages, 2-44 DOS, l-2 exiting to, l-8 Download testing, l-14,1-14 DTMF mode, 2-26 lYfMF signaling, 2-7,2-53 programming default, 2-56 Page I-l
INDEX Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE E EgtMtrunks forward to, 2-33 .speed dialing, 245 transfer to, 2-13 Enter key, 2-6 Error history, l-8 Error messages, l-8 Expanded DID names, 2-53,2-57 Extension number display, 2-8,2-52 External music source, 2-62 External speaker, l-3 installation, 14,1-5 F Feature keys, 24 Forced accountcodes, 2-27 LCKOnly, 2-27 validated, 2-28 Forwarding. See Call forwarding Function keys, 2-6 G Greetings for tenants, 2-59 Grounding, 14 Croup call pick-up, 2-29 H Handset installation, l-5 self test, 1-13 Headset, l-3 installation, l-5 self test, 1-13 HELP key, 2-7 History queue save/release, 247 Hold (individual), 2-11 Hold recall, 2-11 Hookfiash, 2-28 I IC speed dial, 2-53 Inuming calls, 2-9 Installation, 14 Inter-station messages, 2-23 Intercom calls, 2-19 callback (queue), 2-21 camp on, 2-21 messages, 2-23 off-hook voice announce, 2-22 placing, 2-19 speed dialing, 2-19 using the directory, 2-19 Intercom directory, 2-19 display, 222 ’ programmng, 2-52 Intercom speed-dial, 2-53 Interface card, l-2 address/interrupt level, 14, l-7, l-11 components, 14 installation, 14 memory test, 1-12 It Keyboard click enable/disable, 2-7 Keyboard layout, 24 Keyset Card (KSC), l-2 L Lock up, l-8 Loop limits, l-3 M Message center, 2-23 Message lamp re-light, 247 Messages inter-station, 2-23 reminder, 2-37 . Microphone mute, 2-11 Modem, l-2 Modem card, l-5 self test, 1-13 testing utility, 1-14 Modular jack assembly, l-5 Monitor, l-2 Music channel selection, 2-62 Music-on-hold, 2-62 channel selection, 2-62 music 2-62 source, N Night mode, 243 0 Off-hook voice announce (OHYA), 2-22 Operator name display, 2-51 programming, 248 selecting, 2-48 Operator statistics, 2-39,2-52 Page I-2 -. ., I’
~-..-._- INTER-TELPRACTICES IM7VGM.X 256/832 ATTENDANT COMPUTER CONSOLE Issue 1, Novemb!??~ Optional account codes, 2-27 Optional equipment, l-2 Outside call speed dial, 2-54 Outside calls account codes, 2-27 callback (queue), 2-27 camp on, 2-27 placing, 2-25-2-28 P Page overlap, 2-51 Paging, 2-35 remove/replace, 2-35 speaker enabled, 2-63 Part numbers, l-3 Personal directory. See CO directory Phone number for downloading, l-9 Print screen command, l-8 printer, l-3 adapter card, l-3 printer queue, 2-63 privacy release, 2-32 Q Queue station, 2-21 trunk, 2-27 R Reboot, l-8 Recall hold, 2-11 transfer, 2-12 unsupervised call, 2-13 Receiving calls, 2-10 Redial numbers, 2-25 programming space for, 2-53,2-55 Reminder messages, 2-37 programming, 243 Remote hunt group remove/replace, 246 Remote station feature cancel, 245 Remove from paging, 2-35 Restore, 1-12 RETURN key, 2-6 Reverse transfer, 2-29 Ring intercom always, 2-21 Ring tone selection, 2-62 S Screen saver, 2-52 Selectable ring tone, 2-62 Setting time and date, 244 Setup utility, l-11 Single-line set, l-3 installation, l-5 self test, 1-13 Skate-to-hold, 2-11 SMDA report generation, 247 SMDR account codes, 2-27 Software installation, l-5 Software version display, 247 Speaker self test, 1-12 Speed dial directory, 2-25 E&M trunks, 245 intercom, 2-53 personal CO directory, 2-54 system, 245 Standard account codes, 2-27 Station exchange, 2-38 Statistics operator, 2-39,2-52 trunk, 240 System alarms, 246 System capacity, l-2 System directory display, 2-52 System speed dial, 245 E&M trunks, 245 T _- Text messages auto purge, 2-60 deleting, 2-16 directory, 2-16 editing, 2-16 entering, 2-14 erasing, 2-17 full alarm, 2-60 incomplete, 2-14 parameters, 2-60 printing, 2-16,2-17 recall interval, 2-60 retrieving, 2-15 tagging, 2-16 unretrieved, 2-16 viewing, 2-16,2-17 Text messaging print size, 2-60,2-61 printing, 2-15,2-17 Time for automatic download, l-9 Toll security, 244 alarms, 246 Transfer. See Call transfer Page I-3
Eef November 1994 INTER-TELPRACTICES lMX/GMX 256/832 A’lTENDANT COMPUTER CONSOLE Transient display, 2-8 timer, 2-60 Trunk access, 2-56 programming, 2-53 Trunk statistics, 2-40 TN&S call privacy, 2-32 maintenance, 2-47 privacy release, 2-32 ,.i-7 1, : ” ))I ,.‘: :, .:y_ / U Unsupervised CO timer attendant recall, 2-42 call forwarding, 2-33 transfer to outside number, 2-13 Utilities, l-11 I .‘, , Page I-4