Inter-Tel Imx/Gmx 256/832 Manual

							INTER-TELPRACTICES IMX/GMX 256/832 A’ITENDANT COMPUTER CONSOLE PEATURES 
Issue 1, November 1994 
d. 
e. Place the call on hold by pressing the HOLD 
key. Refer to the instructions below for more 
information. 
Establish a conference call. Refer to page 
2-29. 
B. PLACING CALLS ON HOLD 
4.11 
An operator can place intercom and outside calls 
on hold. While on hold, the caller hears music (if 
equipped). The Attendant Computer Console can be 
used to place calls on hold using the following methods: 
0 Individual hold places the call on hold at one 
station. It can then be picked up directly at that sta- 
tion or it can be picked up at another station using the 
reverse transfer feature. 
l Microphone mute allows the operatorto disable the 
microphone in the handset so that the caller cannot 
hear the operator, but the operator can still hear the 
caller. This does not activate a recall timer and the 
caller will not hear music-on-hold. 
4.12 Skate-to-hold, if enabled in the database, allows 
operators to place calls on individual hold when the 
ANSW key is pressed during a call (instead of pressing 
the HOLD key and the desired key). When the system is 
in the default state, pressing the ANSW key during a call 
disconnects the call (skate-todisconnect). 
4.13 Ifthe 256 or4161832 System is programmed with 
transfer-to-park locations, calls could be transferred to 
hold at a “park” location, then retrieved when the atten- 
dant becomes available. FLj information regarding 
transfer-to-park, refer to page 2-12. 4.14 If an outside call remains on hold until the hold 
timer expires, it recalls the station. If the call is still un- 
answered when 
the recall timer expires, it recalls the sta- 
tion’s attendant. If the attendant does not answer the re- 
call before the abandoned call timer expires, the call is 
disconnected by the system. (If the system is in night 
mode, the call recalls the station that placed it on hold 
until the abandoned call timer expires and then the call is 
disconnected.) Intercom calls will recall the station, but 
will not recall the station’s attendant. 
Individual Hold 
4.15 To PL4CEANINlERCOMOR OVlXDE CALL ONINDI- 
WDUAL HOLD: 
While on the call press the HOLD key (or, if the 
system is programmed with the skate-to-hold op- 
tion, press ANSW to place the call on hold and 
answer the next ringing call). 
Microphone 
Mute 
4.16 To MUTE THE BANLUET MICROPHONE JFWLE ON A 
CALL: 
(1) Press the FEAT key, then press the function key 
associated with “Microphone Mute On” (F3 
while on an outside call, F2 while on an intercom 
call). You can hear the caller, but the caller 
can- 
not hear you. 
(2) To re-enable the microphone, press the FEAT 
key, then press the function key associated with 
“Microphone Mute On” (F3 while on an outside 
call, F2 while on an intercom call). 
‘I I 
:. :,’ 
‘- .
						

							INTER-TJZLPRACTICES 
IMX/GMX 
256/832 ATTENDANT COMPUTER CONSOLE 
c. CALLTRANSFER 
4.17 Intercom and outside calls can be transferred to 
other stations, to hunt groups, or to outside telephone 
numbers. 
4.18 In addition, transfer-to-park locations can be set 
up by the installer. A transfer-to-park location is a sta- 
tion circuit with an extension number that is not 
equipped with a station instrument. Calls can be trans- 
ferred to these locations and then reverse transferred by 
any station user. If all station circuits are equipped, the 
installer cannot assign a transfer-to-park location. 
4.19 If an outside call is transferred to another station 
and is not answered before the transfer-available or 
transfer-busy timer expires (and if it was not transferred 
to hold), the call recalls the transferring station and rings 
until the recall timer expires. If still unanswered after 
the recall timer expires, it recalls the transferring party’s 
attendant. If the attendant does not answer a recall be- 
fore the abandoned call timer expires, the call is discon- 
nected by the system. If the transferring station has no 
attendant, the call remains at the transferring station un- 
til the recall and abandoned call timers expire, and then 
the call is disconnected by the system. Transferred inter- 
com calls will not recall the transferring station or the 
attendant. 
4.20 A call that is transferred to hold at a station does 
not ring or send a display message while holding. After 
the hold timer expires, the station rings or sends call 
waiting signals. Also, calls transferred to hold do not re- 
call the transferring party; thc.7 recall the receiving par- 
ty’s attendant if unanswered after the hold and transfer 
recall timers expire. 
4.21 If the PAGE key is pressed instead of the 
EXTEND key, the call is placed on hold at the receiving 
station and the console operator can use the paging fea- 
ture. 
‘Ikansfer To An Extension Number 
4.22 mlRANSFERACALL lOANEXlENSIONNlJMBER: 
(1) While connected to a call, enter an intercom 
number or press a speed-dial key. The 
“CONNECTED!” message on the incoming call 
changes to “TRANSFER HOLD” and the inter- 
com call information is displayed on the next 
line. 
a. 
If transferring to a station that is forwarded 
to voice mail, 
the display shows “Transfer- 
ring to a station forwarded to voice mail.” Go 
to step 2. b. 
If tran.$erring to the transfer-to-park 
location, 
hang up to complete the transfer, or 
transfer the call to hold. Then page the de- 
sired party and announce the call. The party 
must reverse transfer the call. Note that if the 
call is not answered, it will recall your station 
if transferred directly or will recall the called 
transfer-to-park location’s attendant if trans- 
ferred to hold. 
,.- 
c. If transferring the call to a hunt group, 
the 
transfer is automatically completed when 
you dial the pilot number. 
(2) 
If de.rid wait for an answer and amtounce ,the 
call. One of the following occurs: 
a. 
b. 
C. 
If the call is accept4 press E2LTEND (or 
press HOLD to transfer the call to hold at the 
receiving station). The transient display 
shows “Transfer Completed.” 
If the call is reficserl, the station is busy, or 
there is no answer, 
do one of the following: 
To try another station: Disconnect from the 
intercom call by pressing the RELEASE key. 
You can enter another intercom number. 
To return to the party on transfer hold and 
disconnect the intercom call: press the 
RETRV key. 
To complete the transfer: press EXTEND 
to complete the transfer (or press HOLD to 
transfer the call to hold at the receiving sta- 
tion, or press PAGE to place the call on hold 
at the receiving station and connect you with 
the paging network). Then page the party to 
annOunce the transfer. 
Ifyou need to speak to thecallingparty again 
before completing the tram$er: 
,_ 
1. 
2. 
3. 
Press the SPLlT key. The station waiting 
to receive the transfer is placed on hold 
and you are connected to the party wait- 
ing to, be transferred. 
Press SPLIT again to speak to the station 
user waiting to receive the transfer and 
place the party to be transferred on hold. 
Press EXTEND to complete the transfer 
(or press HOLD to transfer the call to hold 
at the receiving station, or press PAGE to 
place the call on hold at the receivingsta- 
tion and connect your station with the 
paging network). 
Page 2-12  
						

							INTER-TELPRACTICES 
IMX/GMX 256/832 A’ITENDANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
‘Ihmsfer To Voice Mail 
4.23 
(1) 
(2) 
While connected to a call, press VMAIL. The 
“CONNECTED!” message on the incoming call 
changes to “TRANSPER HOLD.” 
To send the call to a specific mailbox: Enter the 
desired mailbox number. Or, select an entry from 
the speed-dial directory at the bottom of the 
screen and press RETURN or CNEcr. 
If the system is checking for a valid mailbox 
number and you entered a valid mailbox 
number, the transfer is completed to voice 
mail. 
If the system is checking for a valid mailbox 
number and the number you entered is inval- 
ici, you hear reorder tones and you must enter 
a valid number. 
To send the call to the voice mail main menu: 
Press RELEASE. The caller will be connected to 
the voice mail unit and must enter the mailbox 
number after listening to the introductory voice 
prompts. 
:: 
. . .._A 
‘D-ansfer To An Outside Number Or E&M 
Destination 
NOTE: There may be some reduction in voice volume 
when an outside call is transferred to an outside tele- 
phone number depending on the quality of the trunks be- 
ing used. 
4.24 When a loop start trunk is being used by either 
outside party, the duration of an outside call that is trans- 
ferred to outside telephone numbers is limited by the un- 
supervised CO timer. When this timer expires, the out- 
side parties hear a burst of dial tone. They may then 
press any DTMF key (before the dial initiation - SL set 
timer expires) to reset the timer. If the timer is not reset, 
the unsupervised call recalls the primary attendant. If 
the attendant does not answer the recall before the aban- 
doned call timer expires, the call is disconnected by the 
system. 
4.25 TO TRANSFER A CALL TO AN OUTSIDE NUMBER: 
(1) While connected to a call, press the OUTGN key. 
The “CONNEXXED!“message on the incoming call changes to “TRANSFER HOLD” and the 
outside call information is displayed on the next 
line. 
(2) If using an outgoing trunk.- Dial the desired tele- 
phone number or press a speed-dial key. 
If using an E&U trunk: Do one of the following: 
a. 
b. 
C. 
If you hear ringing, wait for the other tele- 
phone system’s attendant to answer. Then ask 
to be transferred to the desired station or out- 
side telephone number. 
If you are connected to the other telephone 
system (you may hear dial tone) and wish to 
transfer the call to an extension number on 
that system, dial the desired extension num- 
ber. 
If you are connected to the other telephone 
system (you may hear da1 tone) and wish to 
transfe the call to an outside telephone numT 
her, dial the other telephone system’s trunk 
access code and the desired telephone num- 
ber. 
(3) One of the following occurs: 
a. 
If anwe& press EXTEND. The transient 
display shows “Transfer Completed.” 
b. 
If the call is refuseci, the number is b&y or 
inval% or then? is no answel; disconnect 
from the outside call by pressing the 
RELEASE key; you can dial another num- 
ber. Or, you can return to the party on transfer 
hold by pressing the RETRV key. 
c. 
If you needed to speak to the calling party 
again before completing the tran$er: 
1. 
2. 
3. 
Press the SPLIT key. The station waiting 
to receive the transfer is placed on hold 
and you are connected to the party wait- 
ing to be transferred. 
Press SPLIT again to speak to the station 
user waiting to receive the transfer and 
place the party to be transferred on hold. 
Press EXTEND to complete the transfer. 
Page 2-13  
						

							FEATURES Issue 1, November 1994 INTER-TELPRACTICES IMTVGMX 256/832 A’ITENDANT COMPUTER CONSOLE 
Text Message Editor 
FOR: 
DEPT: 
FROM: 
. 
PHO::; Telephoned 
Please call 
Returned Your Call 
URGENT 
Will Call Again 
Additional Information: 
5. TEXT MESSAGING A. ENTERING TEXT MESSAGES 
5.1 
The Text Messaging facility provides a means for 
entering a memo-type text message, retrieving a specif- 
ic text message, and maintaining a directory of text mes- 
sages. NOTE: To cancel the message at any time before saving 
it, press ESC. “MESSAGE ABANDONED” appears in 
the transient information display. 
5.2 Ifthe party for whom the message was left is in the 
company directory, that party’s extension is called and a 
message indication is left at their station when the mes- 
sage is completed. (1) 
5.3 Each text message is automatically stamped with 
the date, time, and name of the operator taking the mes- 
sage (if the operator’s name has been programmed in 
configuration). 
(2) 
5.4 If an outside caller is placed on hold while a text 
message is being entered, and the message is partially 
completed, the text message is automatically retrieved 
when the party is taken off hold. If an intercom caller is 
placed on hold or if a caller (intercom or outside) hangs 
up while on hold, the partially completed text message 
is stored in a buffer. The next time you press TEXT 
MSG, you can chose to save the incomplete message, 
delete it, edit it, or leave it in the buffer. If you save it, it 
is inserted in the text message directory and flagged as 
“incomplete.” If you edit it and then press RETURN, it 
is inserted in the directory as a completed message. 
5.5 Ifthe number of text messages saved on disk nears 
the specified limit, an alarm will be posted alerting you 
that the messages will soon be lost (if enabled in the 
computer console database to do so). Refer to page 2450 
for more information. 
(3) 
Press the TEXT MSG key, the text messaging 
window appears in the lower half of the screen as 
shown above. The cursor is on the “FOR” line. 
NOTE: If the message is being taken while 
speaking to a party that has recalled from an ex- 
tension number, the “FOR” field will be auto- 
matically filled in with the name of the called in- 
tercom party. Skip the next step. 
Enter the extension number or name of the per- 
son to receive the message (last name, first 
name, or any portion that matches an intercom 
directory name) and press RETURN. 
If the name exnctly matches one in the system 
directory, 
the “DEPT” line is automatically 
filled in. Go to the next step. 
If the name does not match a name in the system 
directory, 
a list of closely matching names from 
the directory is displayed. You may select one of 
the names by pressing the associated function 
key (or highlighting it and pressing RETURN). 
Or use the name as you typed it by pressing ESC. 
The cursor moves to the “DEPT” line to allow 
you to type a department name, if desired. Press 
RETURN to continue to the next step. 
NOTE: If the message is being taken while 
speaking to an intercom party, the “FROM” field 
Page 2-14  
						

							INTER-TEL PRACTICES 
IMX/GM.X 256/832 A’ITENDANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
(4) 
0 
(6) 
(7) 
I 
(9)’ 
will be automatically filled in with the name of 
the calling intercom party. Skip the next step. 
The cursor moves to the “FROM” line. Type the 
name of the party who is leaving the message and 
press RETURN. If the call was taggeci, this line 
will already be filled in. You can type a new 
name or just press ItElVRN to leave it un- 
changed. 
The cursor moves to the “OF” line. ‘Qpe the 
company or department of the party who is leav- 
ing the message, if desired, and press RETURN. 
The cursor moves to the “PHONE” line. ‘l&e the 
telephone number of the party who is leaving the 
message, if desired, and press RETURN. 
The cursor moves to the message notes vele- 
phoned, Please Call, Returned Your Call, 
URGENT, and Will Call Again) at the right side 
of the screen. To mark a message note, use the 
UP and DOWN ARROW keys to move the high- 
light bar. When the desired note is highlighted, 
press the SPACE BAR. Mark as many notes as 
desired. (I’o unmark a message, highlight it 
again and press the SPACE BAR.) 
To edit the message: Use the UP and DOWN 
ARROW keys to move back through the entered 
information and make changes or corrections. 
To accept the message without changing it: 
Press the PAGE DOWN key to move to the “Ad- 
ditional Information” line and type the message 
as desired (up to 13,75character lines). 
NOTE: To send the text message to the printer 
before saving it, press the FlO key. 
When the message appears as desired, press the 
ENTER key. “MESSAGE SAVED” appears in 
the transient display and the console returns to 
the idle state. If the party for whom the message 
was left is in the company directory, a message 
indication is left at that party’s extension when 
the message is completed. 5.7 
To !lEMlVRARlLY EXlT FROM lHl% MESSAGE AND AN- 
SWERACALL: 
(1) If a call rings in while you are entering a text 
message and you are not currently on a calJ 
press the ANSW key. You are connected with the 
incoming call. The partially completed textmes- 
sage will be held in memory. 
Zf a call rings in while you are entering a text 
message andyou 
are on a call, press the HOLD 
key and then the ANSW key. The previous call is 
on hold and you are connected with the incoming 
call. The partially completed text message will 
be held in memory and will return when you re- 
connect the associated call 
(2) To return to the message after the call is 
completed: Press the TEXT MSG key (or 
answer the holding call). A prompt allows you to 
choose to edit the message, delete it, or save it on 
disk as is. Highlight your choice and press RE- 
TURN. 
Zfyou chose to edit the mmage, fill in the spaces 
as described in the preceding procedures. 
If you chose to save the message as i.r; a new, 
blank message screen is displayed for you to en- 
ter another message. 
B. RETRIEVING A TEXT MESSAGE 
5.8 There are two ways to retrieve a text message: au- 
tomatically and manually. 
l Automatically: When you answer a call from a 
station that has pending text messages, the oldest 
pending message for that party is automatically re- 
trieved and displayed in the lower half of the screen, 
and the incoming date and time at which the mes- 
sage was received is added to the message. You can 
then view, delete, or print any waiting messages. 
0 Manually: When you receive a call from a station 
user, either from an outside number or a station other 
than his or her own, the caller’s pending messages 
are not automatically displayed. To retrieve the mes- 
sages, press SHIFT and TEXTMSG, scroll to the de- 
sired message, and press RETURN. You can then 
view, delete, or print the message or additional mes- 
sages. (Refer to USINGTHETEXT MESSAGE DI- 
RECTORY on the next page for more details.) 
Page 2-15  
						

							FEATURES Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 256/832 AITENDANT COMPUTER CONSOLE 
5.9 To VZEWMUZJ7PLEMESAGES: 
(1) 
(2) 
5.10 
5.11 
5.12 
(1) 
(2) 
If more than one message is pending for the call- 
ing party, you can scroll through all the messages 
without deleting them using the PAGE UP’, 
PAGE DOWN, HOME, and END keys. 
You may perform any of the procedures de- 
scribed below. When finished, press ESC to 
leave the message flagged as “Unretrieved” or 
Press RELEASE to end the call and flag the mes- 
sage as “Received.” 
If the texz message was rem’eved manually you 
can transfer the caller to another intercom num- 
ber and flag the message as “Received” by press- 
ing IC DIR, selecting an intercom number, and 
Pressing EXTEND. (For example, the station 
user calls from an outside number to check text 
messages and then wishes to be transferred to a 
station or voice mail.) 
To PRIh’TAbfESMGE R!HL?E VIEWTh’GlT: 
Press the F3 key. The message will be printed via 
the parallel printer port on the console. The mes- 
sage remains in the directory until it is deleted. 
Press the F2 key. The message is deleted from 
memory. 
TOEDlTAhfESSGE lS!HLLE WEWB’GIX: 
Press the Fl key. Edit the message as described in 
the instructions for entering a message. 
When finished, press RETURN. The date and 
time that the message was updated is added and 
the message is stored in the directory. 
C. USING THE TEXT MESSAGE 
DIRECTORY 
5.13 When you press 
the SHIFT and TEXT MSG keys 
at the same time, the text message directory window ap 
pears in the lower half of the screen. You can view, erase, 
print, or set a delayed printing of messages as desired. 
5.14 Each directory entry consists of one line contain- 
ing the following information: 
l Person for whom message was entered 
l Person from whom message was received 
l Date and time message was received or updated 
l Whether the message has been retrieved 
l Whether the message is complete 
5.15 The messages appear in the directory in alpha- 
betical order according to the 
person for whom the mes- 
sage was taken. If there is more than one message for the 
same person, they are listed oldest first. 
5.16 An asterisk (*) in the left margin indicates that 
the message has not been retrieved. After you have read 
the message once and pressed RELEASE (or the IC DIR 
key as described on the preceding page), the asterisk is 
removed, but the message remains in the directory until 
you delete it. (If you press ESC while viewing a mes- 
sage, the asterisk remains.) 
5.17 When erasing or printing messages, you can 
choose a single message or “tag” (select) several mes- 
sages. When the procedures state “tag the desired mes- 
sages,” you can perform of the following steps. 
5.18 
(1) TO ZilG MESSAGES: 
To select a single message: Use the UP or 
DOWN ARROW keys to move the highlight bar. 
When a message you wish to erase or print is 
highlighted, press the CTRL and T keys at the 
same time to tag it. 
To select a range of messages: Press the GIRL 
and R keys at the same time. The screen prompts 
you to “Select range.” Do one of the following: 
a. 
To tag all messages: Press RE!TURN to 
select “All.” 
b. To tag only the messages in a specific time 
range: 
1. 
2. 
3. 
4. 
Press the DOWN ARROW key to high- 
light “Time” and press RETURN. The 
screen prompts you to enter the starting 
date. 
Enter the month, day, and year (for exam- 
ple, 01/01/90) and press RETURN. The 
screen prompts you to enter the starting 
time. 
Enter the hour and minutes in the indi- 
cated format (for example, “13:OO” or 
“1:OO pm”) and press RETURN. 
The screen prompts you for the ending 
date, then the ending time. Enter them as 
described for the starting date and time 
and press RETURN. The messages that 
were received between the starting and 
ending times are tagged. 
c. To tag only the messages for a specific 
tenant: Press the DOWN 
ARROW key to 
highlight “Group” and press RETURN. The 
screen shows a list of tenants. Move the high- 
Page 2-16  
						

							>.’ 
INTER-TELPRACTICES 
IMx/GM.X 256/832 ATTENDANT COMPUTER CONSOLE FEATURES 
Issue 1. November 1994 
(2) 
5.19 
0) 
(2) 
(3) 
5.20 
(1) 
(2) 
5.21 
(1) 
(2) 
light bar to the desired tenant group and press 
R.imJRN. 
d. 
To tag only the messages that have been 
retrieved: press 
the DOWN ARROW key to 
highlight “Retrieved” and press RETURN. 
e. To tag only the messages that have NOT 
been retrieved: press 
the DOWN ARROW 
key to highlight “Unretrieved” and press RE- 
TURN. 
f. 
To clear ail tags: press the DOWNARROW 
key to highlight “Clear” and press RETURN. 
Repeat step 1 as necessary to tag additional mes- 
sages. Zf you wish to name a tag from a me.+ 
sage, move the highlight bar to the desired mes- 
sage and press the ClXL and U keys at the same 
time. 
To VlEWAbBXSAGE: 
To select a specific message: press the asso- 
ciated function key (or use the Up or DOWN 
ARROW keys to move the highlight bar to the 
message to be viewed and press RETURN). The 
message appears at the bottom of the screen. 
To select a message for a specific station: Enter 
a name or extension number and press RE- 
TURN. The oldest waiting message for that per- 
son is displayed at the bottom of the screen. 
You may edit, delete, or print the message as de- 
scribed in paragraphs 5.8 through 5.12. 
To return to the text message directory: Press 
ESC. 
TOERASEASINGLEM?SAGE: 
Use the Up or DOWNARROW keys to move the 
highlight bar to the message to be erased. 
Press the GIRL and E keys at the same time to 
erase the highlighted message. 
To ERASE ONE OR MOREMESSAG~: 
Tag the desired messages. (Refer to paragraph 
5.18.) 
Press the CTRL and E keys at the same time. A 
window appears that asks “Delete which mes- 
sages?” Do one of the following: 
a. 
b. 
C. 
To erase the tagged messages: Ress 
RETURN to select “Tagged.” The text mes- 
sage directory returns. All previously tagged 
messages have been removed. 
To erase only the message that is currently 
highlighted: 
Press the DOWN ARROW key 
to highlight “Individual” and press 
RETURN. The text message directory 
returns. The previously highlighted message 
has been removed. 
To cancel this function: Press the DOWN 
ARROW key to highlight “None” and press 
R.iTNRN. The text message directory re- 
turns, unchanged. 
5.22 m 
PRONE OR MORE-GE: 
NOTE: You can send the text message to the printer 
while entering it by pressing the FlO key as described on 
page 2-15. 
I 
(1) 
(2) To select several messages: Tag the desired 
messages. (Refer to paragraph 5.18.) 
To select a specific message: Move the high- 
light bar to the desired message. 
Press the CI’RL and L keys at the same time. If 
only one message is in the directory it is sent to 
the printer. If more than one message is in the di- 
rectory, a window appears that asks “Print which 
messages?” Do one of the following: 
a. 
To print the tagged messages: Ress 
FU3TURN to select “Tagged.” The text mes- 
sage directory returns. All tagged messages 
are sent to the printer. 
b. 
To print only the message that ls currently 
highlighted: 
Press the DOWN ARROW key 
to highlight “Individual” and press 
RETURN. The text message directory 
returns. The highlighted message is sent to 
the printer. 
c. To cancel this function: Press the DOWN 
ARROW key to highlight “None” and press 
REXURN. The text message directory re- 
turns. 
Page 2-17  
						

							FEATURES Issue 1, November 1994 INTER-TELPRACTICES 
LMx/GMX 256/832 ATTENDANT COMPUTER CONSOLE 
5.23 To SETMEXSAGES FOR DELAYED PRNTUJG: 
(1) To select several messages: Tag the desired 
messages. (Refer to paragraph 5.18.) 
To select a specific message: Move the high- 
light bar to the desired message. (3) 
(2) Press the CTRL and D keys at the same time. A 
window appears that asks “Print message 
(delayed)?” Do one of the following: 
a. 
To print the tagged messages: press 
REXURN to select “Tagged.” 
b. 
To print only the message that is currently 
highlighted: press 
the DOWN ARROW key 
to highlight “Individual” and press RE- 
TURN. 
(4) c. To cancel this function: press the DOWN 
ARROW key to highlight “None” and press 
RETURN. 
The screen prompts you to “Enter print date.” 
Press RETURN to use the current date or enter 
the date on which you 
want the message(s) to 
print in the following format: month/date/year 
(for example, 01/01/90). Press RETURN. The 
screen prompts you to “Enter print time.” 
Press RFTURN to use the current time or enter 
the time in the indicated format with the hour and 
minutes separated by a colon (for example, 
“13:OO” or “l:OOpm”). Ress RETURN. The text 
message directory 
returns. The selected mes- 
sages will be printed at the designated time. 
_. I. 
. . 
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							INTER-TELPRACTICES 
IMx/GMX 256/832 ATI-ENDANT COMPUTER CONSOLE Issue 1, No”%= 
6. INTERCOM CALLS 
A. INTERCOM DIRECTORY 
6.1 The system intercom directory is stored in the 256 
or 416/832 System database and transferred to the 
Attendant Computer Console during database down- 
load. 
6.2 When the system is first installed, all stations and 
hunt groups that have assigned extension numbers ap 
pear in the intercom directory. To simplify the directory 
for Attendant Computer Console Operators, the install- 
er should delete all unused numbers. Refer to the 256 or 
416/832 manual for the following applicable program- 
ming information: 
0 Extension numbers, pilot numbers, user names, and 
hunt group names are programmed through the Ex- 
tensions, Usemames and Feature Codes Program- 
ming window described in the 256 and 416/832 
installation manuals. 
Aliases can be assigned to extension numbers that 
have more than one user or purpose so that they ap 
pear in the console intercom directory more than 
once. For example, if two users share a station, one 
name can be programmed as the user description for 
that station and the other name can be programmed 
as an alias. Or, if these two users also have a special 
function, such as “customer service” that name can 
be programmed as the main name for the station and 
the individual names as aliases for that station. 
There can be a total of up to 200 aliases programmed 
in the 416/832 System and up to 100 in the 256 Sys- 
tem. They are programmed using the Attendants - 
Aliases window described in the 256 and 4161032 
installation manuals. 
NOTE: Aliases will not appear in the IC directory 
that is accessed by keysets. These aliases can only be 
viewed on Attendant Computer Console stations. 
Tenant groups and departments and their names are 
programmed through the Tenant and Departments 
window described in the 256 and 416/832 installa- 
tion manuals. 
6.3 The intercom directory allows the Attendant 
Computer Console operator to place a call to any exten- 
sion number by pressing the IC DIR key and scrolling to 
the desired name, by dialing the number, or by typing 
the first name, last name, or department of the station 
user. It also permits the console operator to see which 
stations are in do-not-disturb and are forwarded. 
6.4 When a station has both do-not-disturb and call 
forward enabled, the do-notdisturb message is 
displayed, and a “+” is added to the extension number to 
indicate that a call forward message is also in effect. The operator can press the question mark (?) key to toggle 
between the do-not-disturb and call forward messages. 
6.5 As part of the configuration function, each opera- 
tor can select whether the intercom directory shows just 
his/her tenant group or the entire system while an inter- 
com call is being placed. (pressing the IC DIR key will 
always display the entire system directory.) Refer to 
page 2-52. 
6.6 When the console operator dials an extension 
number, the number is checked against the system direc- 
tory for validity. Depending on configuration program- 
ming (see page 2-57), the call will be handled in one of 
the following three ways when the number exactly 
matches an entry in the system directory. 0 
0 
0 
B. The call is dialed regardless of the station’s avail- 
ability. If the station is busy, the call camps on. If in 
do-not-disturb, the operator can use the queue, mes- 
sage, or do-not-disturb override feature (if enabled). 
The call is dialed only if the station is available. If 
the station is busy or in do-not-disturb, the operator 
has the option of calling in order to camp on, queue, 
leave a message, barge (if enabled), or override do- 
not-disturb (if enabled). 
The call is dialed if the station is busy, but not if the 
station is in do-not-disturb. Ifthe called station is in 
do-notdisturb, the operator can still choose to place 
the call in order to use the queue, message, or do-not- 
disturb override feature (if enabled). 
PLACING INTERCOM CALLS 
6.7 
TO PL4CEANIATERCOM CALL: 
(1) To use speed dialing: Speed dial an intercom 
number by pressing any function key to display 
the intercom speed-dial directory and then press- 
ing the function key associated with the desired 
number. Skip to step 3. 
To call a station or hunt group: Dial an exten- 
sion or pilot number. Whether the call to a station 
is automatically connected depends on your con- 
figuration programming. If the call is not auto- 
matically connected, the intercom directory will 
include the prompt “Call?” and you must press 
RETURN or CNECT to complete the call. You 
have the options described in step 3. 
To use the directory search: Enter one of the 
following: 
0 The first number of an extension number. 
0 The first letter of a last name. 
0 A comma (,) followed by the first letter of a 
first name. 
Page 2-19  
						

							FEATURES 
Issue 1. November 1994 INTER-TELPRACTICES 
IM.X/GMX 256/832 ATTENJIANT COMPUTER CONSOLE 
0 Abackslash 0) and the department name fol- 
lowed by another backslash (and a name if 
desired). 
The prompt “Last name, First or EXT” appears 
in the call handling window and the intercom di- 
rectory appears in the bottom half of the screen. 
The entries on the directory list have numbers or 
letters that match the character that was entered. 
(For example, if you entered “P” the list includes 
station users whose last name begins with P.) 
To use the full intercom directory: Press the IC 
DIR key. The prompt “Last name, First or EXT” 
appears in the call handling window and the in- 
tercom directory appears in the bottom half of 
the screen. Use the ARROW keys or PAGE UP/ 
DOWN keys to locate the desired extension 
number, or enter characters as described above. 
(2) You have the following options: 
a. Continue entering the name and/or number. 
As each character is typed, the directory list 
in the lower half of the screen is shortened to 
match the input. (For example, if “PO” has 
been entered the list includes only those sta- 
tion users whose name begins with PO.) If no 
matching entries are available, the display 
shows “[No entries].” If de&d you may in- 
clude a comma in the entry to begin search- 
ing for a first name (for example, uPQ,l” for a 
user whose last name begins with PO and 
whose first name begins with I), or enter a 
combination of letters and numbers (for ex- 
ample, “PO12” to find a user whose name be- 
gins with PO and whose extension number 
begins with 12). Press the associated function 
key (or press 
RETURN or CNECf when the 
desired name is highlighted). 
NOTE: If you make a mistake, use the back- 
space key to erase your entry before it is com- 
pleted. This will expand the directory list as 
fewer characters remain in the input. To can- 
cel the call before it is complete, erase all 
characters or press RELEASE or ESC. 
b. Scroll through the list by pressing the UP or 
DOWN ARROW key until the desired name 
is highlighted. Then press the associated 
function key or press RETURN or CNECT. 
c. Move through the list alphabetically by 
pressing the RIGHT ARROW key to move 
forward. (Press the arrow once to show only 
entries that begin with A, twice to show en- 
tries that begin with B, and so on.) To move d. backward, press the LEFI’ ARROW key. If 
no entries are available for a 
given letter, the 
display shows “[No entries].” When the de- 
sired name is showing, press the associated 
function key (or move the highlight bar to it 
and press RETURN or CNECX). 
Press the function key (Fl-FlO) or the CTRL 
key/function key combination (“Fl-“F6) 
that appears next to the desired name. (Ifthe 
desired name is not on the screen, use the AR- 
ROW, END, HOME, or PAGE UP/DOWN 
keys to move through the list, or enter more 
characters to shorten the list.) 
(3) One of the following will occur: 
a. 
b. 
C. 
d. 
If calling a hanhftee kyset station, speak 
after you hear a double tone. The call display 
shows “CONNECTED! n 
If calling another console, a single-line 
station, a hunt group, or a keyset with 
hana$fke a!isableci, you hear repeating dou- 
ble tones until the call is answered. The call 
display shows “RINGING” until the call is 
answered, then it shows “CONNECXED!” 
If you dial an invalid numbel; the intercom 
directory shows “No Entries” to indicate that 
there is no match. Erase the number and try 
again, using a valid number. 
If the called station is busy, the call display 
shows “BUSY.” You have the following op 
tions: 
1. 
2. 
3. 
4. 
5. Press RELEASE to disconnect and try 
later. The console returns to the idle state. 
Wait for the called station to become 
available. When your call camps on the 
display changes to “CAMPED ON.” 
When the called station is available, a pri- 
vate call is placed and the display shows 
“RINGING” until the call is answered. 
Refer to paragraph 6.11 for details. 
Request a busy station callback (queue) 
by pressing the QUEUE key. This is simi- 
lar to camping on except that you discon- 
nect from the call and wait for the busy 
station to be available. For more informa- 
tion, refer to paragraph 6.14. 
Leave a message waiting indication with 
the station itself or with the station’s mes- 
sage center by pressing the MSG key. For 
details, refer to page 2-23. 
Press the BARGE key to join in the call. 
Refer to page 2-31 for details. 
--. 
Page 2-20