Inter-Tel Imx/Gmx 256/832 Manual
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INTER-TELPRACTICES IMX/GMX 256/832 A’ITENDANT COMPUTER CONSOLE SPECIFICATIONS & INSTALLA~ON Issue 1, November 1994 :,, (4) ._,.c-’ (5) (‘5) @I (9) (10) (11) (12) (13) (14) (15) (16) .’ :’ ‘. .,:..“G Set the PC Modem Card with the following parameters: COM Port 2, DIR and DCD followed by the modem, and auto answer. Replace the cover on the PC and re-install the screws. Plug one end of a two-pair mod-to-mod line cord into jack 54 on the Interface Card. Plug the other end of the line cord into the jack labeled “WALL” on the PC Modem Card. Check the setting of DIP switch 1 on the bottom of the keyboard. If connected to anXT, the switch should bc in the OFF position. Zf connected to an AT or 386, the switch should be in the ON posi- tion. Comect the keyboard cable, monitor cable, and power cable according to the PC manufacturer’s instructions. Before mounting the modular jack assembly and connecting the console, measure the voltage on the RED terminal of the modular jack assembly with respect to the GREEN terminal. (Ihe “com- mon” probe of the voltmeter is placed on the GREEN terminal.) It must measure +3OVDC (&:ZOVDC). If -30VDC is measured, check the cabling for a reversed pair. Ifthe power pair is re- versed, the console will not operate. Mount the modular jr ::k assembly on the wall. Plug one end of the six-conductor line cord into jack 53 on the Interface Card. Plug the other end of the line cord into the modular jack assembly mounted in step 10. Plug the handset cord (or headset cord, if used instead) into jack J5 on the Interface Card. Zf using an extenuzl speaker, plug its line cord into jack 57 on the Interface Card. If installing an auxiliary single-line set, plug one end of a mod-to-mod line cord into the jack labeled “PHONE” on the PC Modem Card. Plug the other end of the line cord into the single-line set. Turn on the console unit’s AC power switch. If necessary, install the appropriate interface software as described in the next section. B. SOFTWXRE INSTALLATION 3.3 ‘ho floppy disks, one with 256 interface software and one with 416/832 interface software, are provided so that the console can be installed on either system. NOTE: Although the console’s hardware is the same for both systems, the interface software is different. The console will not jhction unle.ss the appropriate inter- face software is installed For information on software compatibility, refer to section B on page l-2. Initial Software Installation 3.4 (1) (2) (3) (4 (5) (6) 0 (8) (9 lC’LW.‘CYLL lHEINlEREACE SOFl’MRE, IF?ZEC-: If not already installed, load DOS onto the hard drive. NOTE: When installing MS-DOS 6.2, do not use the DoubleSpace or MemMaker utilities. Insert the Installation Disk (1 of 1) into the con- sole unit’s floppy disk drive. I NOTE: Rather than two 360k floppy disks, the new console software is contained on one 1.2MB floppy disk. I At the C: prompt, type “a:install” and press EN- TER. (The monitor displays “Installing Atten- dant’s Console software, please wait...“, fol- lowed by a series of installation messages and PromPW Follow the on-screen instructions. (When the in- stallation is complete, the monitor displays “Attendant’s Console software has been in- stalled. The Attendant’s Console will need to be restarted. Remove the installation disk from the disk drive. Strike a key when ready.“) Remove the Installation Disk and press any key on the keyboard to begin the power-up sequence. Allow the PC to complete its power-up sequence (wait for the Attendant Computer Console dis- play screen and “Station is Idle” message). If the console unit hesnot complete theproperpower- up sequence, contact Customer Support. Perform the database configuration procedures as described on page l-9. Perform the database download procedures as described on page l-10. When the database download is complete, the unit should be a functional Attendant Computer Console. However, before using the unit, the attendant should perform the configuration pro- cedures beginning on page 2-48. Page l-5
SPECIFICATIONS % INSTALLATION Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE Removing Existing Interface Software (If Necessary) 3.5 When upgrading from one 416B32 interface soft- ware version to another 416/832 interface software ver- sion, no special installation procedure is required. Sim- ply install the new software as outlined on the previous page. This same easy installation method also applies when upgrading from one 256 interface software ver- sion to another 256 interface software version. 3.6 However, when switching from 416/832 interface software to 256 interface software (or vice versa), or when reverting back to a previous version of interface software (no matter what the system), certain existing interface software files and directories must first be re- moved as outlined below. 3.7 To REMOVE EyIslzNG ,WlEREACE SOFTMRE, IF NEC- - (1) (2) (3) (4) (5) Turn on the console unit’s AC power switch and allow the console to complete the power-up se- quence (wait for the Attendant Computer Con- sole display screen and *Station is Idle” mes- sage). press the GIRL, SHlFT, and X keys all at the same time. (The monitor displays the “C:\OP- TERM>” prompt.) At the C:\OPTERM> prompt, type “de1 opera- tor” and press ENTER to delete all of the files within the operator directory. (The monitor dis- plays “Are you sure (y/n)?“) Type “y” and press ENTER. (The monitor dis- plays the “C:\OPTERM>” prompt.) Repeat steps 3 and 4 for any of the following directories that exist within the opterm directory: -l3 history help busytmk event tmp\operator outgomg (6) (7) (8) (9) w-9 (11) NOTE: Depending on the version of interface software already installed, one or more of these directories may not exist within the opterm directory. If so, proceed to the next directory on the list. ---,, : ! ‘. At the C:\OPTERM> prompt, type “rd operator” and press ENTER to remove the operator direc- tory. (The monitor displays the “C:\OFIERM>” prompt.) Repeat step 6 for any of the following directories that exist within the opterm directory: txtmsg hiStOry help busytmk event tmp\operator outgoing tmP NOTE: Depending on the version of interface software already installed, one or more of the above directories may not exist within the op term directory. If so, proceed to the next directo- ry on the list. At the C:\OP’IERM> prompt, type “de1 l .*” and press ENTER to delete all the remaining files within the opterm directory. (The monitor dis- plays “Are you sure (y/n)?“) _ ._ ,, Type “y” and press ENTER. (The monitor dis- plays the “C:\OPTERM>” prompt.) At the C:\OPTERM> prompt, type “cd..” and press ENTER. (The monitor displays the C drive programming prompt %k”.) NOTE: It is not necessary to delete the opterm directory itself. Also, be careful not to delete or remove any other files or directories that may re- side on the hard disk drive. Install the appropriate interface software as out- lined on the previous page. Page l-6
INTER-TEL PRACTICES IMX/GMX 256/832 ATI’ENDANT COMPUTER CONSOLE SPECIFICATIONS & INSTUTION Issue 1, November 1994 I . ...,,:, Changing The Interface Card Address And Interrupt Level 3.8 Ifnecessary, the Interface Card canbe set at an ad- dress other than $300. To use other addresses, the Sl DIP switches can be set in different combinations. Using the following information, you can determine the correct settings for all 64 On/Off combinations that yield ad- dresses $200-$3F8. 3.9 The address has three digits which are set as fol- lows: l The first digit can be a 2 or 3 and is set by placing switch 6 in the ON position (2) or OFF position (3). l The second digit is set by placing switches 2-5 in the desired positions as shown in the chart below. _:-I’ ::, ‘, :: ‘, .L Diglt 1 Sib 1 S14 1 Sl-2 1 S1-2 1 5 On off On off 6 On off off On 7 On Off Off Off 8 Off On On On I g 1 Off 1 On 1 On 1 Off A off On off On B Off On Off Off I I I I F 1 Off 1 Off 1 Off 1 Off 0 The third digit can be a 0 or 8 and is set by placing switch 1 in the ON (0) or OFF (8) Position. 3.10 For example, address $208 is achieved by setting switches 2-6 in the ON position and switch 1 in the OFF position. Be sure that the address you select is not re- served for a specific function by your PC manufacturer. Other common addresses and their uses include the fol- lowing: 3.11 If necessary, you can change interrupt level of the Interface Card. Other common levels and their uses in- clude the following: *On an Al’or 386, IRQ 8 through IRQ 15 appear as IRQ 2. Common uses for IRQ 8-15 are: IRQ 8 -Clock IRQ 9-IRQ2 IRQ 10 - Reserved IRQ 11 - Reserved IRQ 12 - Reserved IRQ 13 - Coprocessor IRQ 14 - Fixed disk IRQ 15 - Reserved Page l-7
SPECIFICATIONS & INSTALLA’I’ION Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE Special Key Sequences 3.12 Occasionally, special circumstances arise in which you may need to clear the keyboard buffer (user error, after an object has rested against the keyboard, etc.). To clear the buffer, press the CTRL and C keys at the same time. 3.13 If desired, you can access the DOS prompt by pressing CTRL, SHlFT, and X simultaneously (if a MA- JOR ALARh4 display is showing, press CTRL and C). The console will not be able to place or receive calls un- til the Attendant Console function is re-enabled. To re- turn to the Attendant Console function, type “opterm” and press ENTER when the C:\OPTERM prompt is dis- played. 3.14 Another key sequence can be used to reboot the PC. Before the keyboard driver has been loaded, you must press CTRL, ALT, and SPLIT at the same time. Once the keyboard driver has been loaded, CPRL, ALT, DEL will reboot the system. USE THIS KEY SE- QUENCE WlTH CAUTION. IT WILL REBOOT THE AlTENDANT COMPVT.ER CONSOLE. 3.15 If a printer is attached to the PC, pressing CTRL, ALT, and PAGE at the same time will print the screen being viewed. 3.16 When troubleshooting the console, error mes- sages can be enabled by pressing GIRL, SHlFI’, and E at the same time. This will cause any error messages to be displayed on the monitor as they occur. To disable the error messages, press CTRL, SHIFT, and E again. 3.17 Service personnel may request that the error his- tory information be stored immediately on the console hard disk. If so, press the CI’RL, SHlFI’, and D keys at the same time. This will disable the buffer and the tran- sient display will show “History Input Buffering Is Dis- abled.” To reenable the buffer when requested, repeat the CTRL-SHIFT-D command. The transient display will then show “History Input Buffering Is Enabled.” 3.18 If the console “locks up” and the alarm message shows “ALARM: OTIC board reset,” turn the power switch of the console PC off for several seconds and then on again. Page l-8
INTER-TEL PRACTICES IMXIGMX 256/832 ATTENDANT COMPUTER CONSOLE SPECIFICATIONS & INSTALLATION Issue 1, November 1994 : .Lj.’ :. : , ,, 1. ‘,...:.:’ 4. DATABASE DOWNLOAD 4.1 The Attendant Computer Console database is derived from the system database. Information is trans- ferred to the console by performing a database down- load. 4.2 A download must be performed when the console is first installed and when any changes are made in the system database through the system programming mon- itor. (Information programmed at the console is auto- matically communicated to the system.) 4.3 When the Attendant Computer Console is installed on a 4161832 System, a download cannot be performed while any other programming session is in progress. If the system has an active remote or on-site session, wait for the programmer to exit before attempt- ing the download. 4.4 When the Attendant Computer Console is installed on a 256 System, the download can be per- formed any time that the modem is available. 4.!5 If desired, an automatic daily download can be programmed to take place by setting the desired down- load time as described below. Communications parame- ters are also explained below. Instructions for perform- ing a backup are shown on page l-11. 4.6 If the Attendant Computer Console is not equipped with a modem, a manual database download can be performed. Refer to the PROGRAMMING sec- tion of the IMX/GMX 256 c‘ 4161832 System manual for instructions. NOTE: If the system database is changed and no longer matches the console database, if devices are pro- grammed without extension numbers, or cabling prob- lems prevent proper communication, the console will generate an alarm message. The message “Database In- consistency - Download To Clear” will be displayed until a download is performed or the console is reset. To reset the console, press CTRL, SHIFT, and X simulta- neously; to return to the Attendant Console function, type “opterm” and press ENTER when the C:\OPTERM prompt is displayed. See page l-10 for download proce- dures. A. DATABASE- 4.7 The Database Utility is used for setting the com- munications parameters for the database download and for setting the time for the automatic daily database download. Press CONPG and then F6 to program the following parameters. Phone Number 4.8 To PROGRAM THE SKYTEM MODEMNUMBER FOR THE DAIXBASEDO-AD: (1) Press CONPG and then the F6 key to select “Database.“Alist of options appears in the lower half of the screen. (2) Press Fl to select “Phone Number.” The screen Prompts you to enter the “Modem Download Number.” (3) Enter the extension number of the system modem (default is 2600 for 4161832 and 271 for 256) and press ENTER. The “Modem Options for Database Download” window returns. Baud Rate 4.9 To SET THE BAUD RATE FOR lHE DAZUMSE DOWN- LOAD: (1) Press CONPG and then the F6 key to select “Database.“Alist of options appears in the lower half of the screen. (2) Press P2 to select “Baud Rate.” The screen prompts you to “Select Baud Rate for Database Download.” (3) Press a key (Fl-F6) to select the desired baud rate (default is 1200). The available baud rates are 300, 1200, 2400, 4800, 9600, and 19200 baud. The “Modem Options for Database Down- load” window returns. I Communication Port 4.10 To DEllZRUWE UWICH PORT LYE CONSOLE USES To PERF0RMlHEDOiwLOAv: (1) Press CONFG and then the F6 key to select “Database.” A list of options appears in the lower half of the screen. (2) Press P3 to select “Port.” The screen prompts you to “Select Communication Port for Down- load.” (3) Press Fl for communication port 1 or P2 for port 2 (default is COM2). The “Modem Options for Database Download” window returns. (rf you change the COM port, make sure the DIP switches on the console’s modem are configured correctly.) Time For Automatic Download 4.11 TO SET THE lZUE FOR lHE AIYKMX’TC DALW DAIX- EASEDOlT?NLOAD: (1) Press CONPG and then the F6 key to select “Database.“Alist of options appears in the lower half of the screen. Page l-9
SPECIFICATIONS & INSTALLATION Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE (2) Press F4 to select “Time.” The screen prompts you to “Enter the Time to Begin Database Down- load.” (3) Enter the time in the indicated format with the hours and minutes separated with a colon (for ex- ample, “13:OO” or“l:OOpm”) and pressENTER. The “Modem Options for Database Download” window returns. (If you wish to disable the auto- matic afownlo~ erase the current entry and do not enter a time before pressing ENTER.) NOTE: Do not set the time for “290 am”. Other system functions are preprogrammed to take place at that time, which cause conflicts. B. DA’MBASE DOWNLOAD 4.12 A database download can be performed at any time using the following procedure. However, during a download, the Attendant Computer Console cannot be used for placing or receiving calls. Therefore, it is rec- ommended that you perform the download before or af- ter regular business hours, or forward the console station to another station before performing the download. A download will take between 2.5 and 5 minutes depend- ing on the size of the 256 or 416/832 system database. 4.13 To PERFORMA D ATABASEDOUMOAD: (1) Press the FEAT key and then press F3 to select “Database Download.” The transient display shows “Database Download” and gives the fol- lowing messages while the download is in prog- ress: a. Initializing modem b. Waiting for carrier (you may hear the console dial and access the system modem) c. Waiting for login d. Downloading database... (this may take sev- eral minutes) e. Download complete NOTE: You can cancel the download at any stage by pressing the ESC key. The transient dis- play will show “Aborting Download.” (2) After the “Download Complete” message, the screen resets. When the “Station is Idle” mes- sage appears with a flashing period at the end of the message, the console is fully functional and ready for use. Page l-10
INTER-TEL PRACTICES IMX/GMX 256/832 ATIYENJIANT COMPUTER CONSOLE SPECIFICATIONS % INSTALLATION Issue 1, November 1994 ‘_’ ._-, ,, > > +z Release Date and Tme: XXWWX XXXX >> -uP Displays how the interface card is configured. Utilities Hard disk backup and restore: Maintenance. Diagnostics Perform interface card diagnostics. Download Perform multiple downloads. Quit Exit to DOS. 5. UTILITIES 5.1 The Attendant Computer Console software con- tains a utilities program that allows the installer or con- sole user to check the Interface Card configuration, to save the console data on a floppy disk or restore the data from the floppy disk, and to run a self-test on the console hardware. NOTE: The console cannot place or receive calls while the utility program is being used. 5.2 To access the utility routines, press CTRL, SHIFT and X simultaneously to display the DOS prompt (C:\OFIERM>). Then type “ACUTL” and press EN- TER. The window shown above appears. 5.3 To select a routine, first highlight it by pressing the first letter of the routine name (S, U, D, or Q) or use the arrow keys to move the highlight to the desired routine. Then press ENTER. The routines are described sepa- rately in the following paragraphs. 5.4 When finished, select Quit to return to the DOS prompt. To return to the Attendant Console function, type OPTERM and press ENTER when the C:\OP- TERM> prompt is displayed. A. SETUP 5.5 When “Setup” is selected from the window shown above, the screen shows the Interface Card configura- tion. It lists the firmware version, if available, and the address and interrupt level of the card. Ensure that this information matches the settings selected in the proce- dures on page l-4, paragraph 3.2. After viewing the in- formation, press any key and the display will return to the window shown above. B. BACKUP/RESTORE 5.6 The arrow at the end of the second line indicates that the Utilities option accesses an additional window. When “Utilities” is selected from the window shown above, another window appears that gives you the op- tions of backing up or restoring the OPTERM directory files on the console hard disk or updating the CO direc- tory time zone information. The options are: l Backup- Back up the hard disk. 0 Restore - Restore the hard disk. l Update CO Times -Update the CO directory time information. 5.1 The options are discussed individually in the fol- lowing paragraphs. To exit from the option window without selecting Backup, Restore, or Update CO Times, press ESC. The main window, shown at the top of this page, returns. Backup 5.8 To save the hard disk OPTERM directory files on floppy disks, select “Backup” by pressing B and then ENTER. The following prompts tell you how to com- plete the backup routine: Backing up ALL Attendant’s Console files.. . Insert backup diskette 01 in drive A: Warning1 Files in the target drive A: root directory will be erased. Strike any key when ready. 5.9 Insert a blank, formatted floppy diskette in drive A and press any key. The backup copy will fill 3-10 double-sided/double-density (36Ok) floppy disks. The prompts continue with: Backing up files to drive A: *** Diskette Number 01: (lists files as they am copied) 5.10 Aa each diskette is filled, another prompt will ask you to insert another diskette into drive A. After chang- ing disks, press any key to continue. When all console files have been copied, the Backup/Restore window re- turns. Press ESC to exit to the Utilities window. Page 1-11
SPECIFICATIONS & INSTALLATION Issui+ 1, November 1994 INTER-TELPRACTICES lMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE Restolp 5.11 To restore the console OPTERM directory files to the hard disk, from the backup floppy disks, select “Restore” by pressing R and then ENTER. The follow- ing prompts tell you how to complete the restore rou- tine: Restoring ALL Attendant * s Console files.. . All Attendants Console files are going to be overwritten. Press ctrl-c to abort, any other key to continue. Strike a key when ready... 5.12 If you decide not to restore the files at this time, press Cl’RL and C simultaneously. If you wish to begin restoring files, press any other key. The next prompt is: Insert backup diskette 01 in drive A: Strike any key when ready. 5.13 Lmert the first backup diskette in drive A, and press any key. The prompts continue as follows: ***Files were backed up XX-XX-19xX*** ***Restoring files from drive A: *** Diskette 01 (lists files as they are copied) 5.14 As each diskette is copied, another prompt will ask you to insert another dir?ette into drive A. After changing disks, press any key to continue. When all con- sole files have been copied, the window shown on the preceding page returns. Press ESC to exit to the Utilities window. Update CO Times 5.15 In the event that area codes or their time zones change, the console can be updated with the new infor- mation. The area code/time zone table is located in a file named CO-TIME.TBL in the OPTERM directory. 5.16 To update the time zone information, select “Up- date” by pressing U and then ENTER. The following prompt appears: The time information in the CO directory will be updated based on the contents of the co-time.tbl file. Press ESC to abort or press any other character to continue. 5.17 To exit to the Utilities window without changing the time zone table, press ESC. To update the time zone table, press any key. The following prompt appears: Proceeding with update... WARNING: DO NOT interrupt. 5.18 Allow the update to proceed uninterrupted. When the process is finished, the Utilities window re- turns. C. DIAGNOSTICS 5.19 When “Diagnostics” is selected from the main utilities window shown on page l-11, the following window appears, showing the functions that will be tested. - Interface Card Diagnostics: Firmware version: (tifmwafe version) Interface card memory test Dial tone at speaker Silence at speaker Tones (31) at speaker Speaker volume adjust System beeps at speaker Dial tone at handset Silence at handset Tones (31) at handset Handset volume adjust MODEM test - Responding Ring SL SL Hook Status -1 5.20 Complete the diagnostics routine as follows: 0 Interface card memory test: This test runs auto- matically when you select Diagnostics. If the Inter- face Card memory passes the test, PASSED appears on the line. If not, a flashing FAILED message ap pears. The prompt moves to the next line. 0 Dial tone at speaker: The prompt shows “PASSED? (y/N).” You should hear dial tone over the speaker. If you do not, press N and a FAILED message will appear. If you hear dial tone, press Y and a PASSED message appears. The prompt moves to the next line. 0 Silence at speaker: The prompt shows “PASSED? (Y/N).You shouldnothearanynoisethroughthe speaker. If you do, press N and a FAILED message will appear. If the speaker is silent, press Y and a PASSED message appears. The prompt moves to the next line. 0 Tones (31) at speaker: The prompt shows “PASSED? (Y/N/R).” You should hear 31 tones ..-.- . . _ . . (. Page 1-12
INTER-TRLPRACTICES IMWGMX 256/832 ATTENDANT COMPUTER CONSOLE SPECIFICATIONS & INSTALLATION Issue 1, November 1994 . .._) 0 0 0 . ._ 0 0 played over the speaker. If you wish to have the tones play again, press R. If you do not hear the tones, press N and a FAILED message will appear. If you hear the tones, press Y and a PASSED message appears. The prompt moves to the next line. Speaker volume adjust: The Prompt shows “PASSED? (Y/N/R).” You should hear a single tone, that increases in volume, over the speaker. If you wish to have the tone play again, press R. If you do not hear the tone or if the volume does not change, press N and a FAlLED message will appear. If you hear the tone increase in volume, press Y and a PASSED message appears. The prompt moves to the next line. System beeps at speaker: The prompt shows “PASSED? (Y/N/R).” You should hear a single beep. If you wish to hear the beep again, press R. If you do not hear the beep, press N and a FAILED message will appear. If you hear the beep, press Y and a PASSED message appears. The prompt moves to the next line. Dial tone at handset: The prompt shows“PASSED? (Y/N/R).” You should hear dial tone over the hand- set or headset. If you do not, press N and a FAlLED message will appear. If you hear dial tone, press Y and a PASSED message appears. The prompt moves to the next line. Silence at handset: The prompt shows “PASSED? (Y/N/R).” You should not hear any noise through the handset or headset. If you do, press N and a FAILED message will appear. If ine handset or headset is silent, press Y and a PASSED message appears. The prompt moves to the next line. Tones (31) at handset: The prompt shows “PASSED? (Y/N/R).” You should hear 31 tones played over the handset or headset. If you wish to have the tones play again, press R. If you do not hear the tones, press N and a FAILED message will ap pear. If you hear the tones, press Y and a PASSED message appears. The prompt moves to the next line. Handset volume adjust: The prompt shows “PASSED? (Y/N/R).“You should hear a single tone, that increases in volume, through the handset or headset. If you wish to have the tone play again, press R. If you do not hear the tone or if the volume does not change, press N and a FAILED message will appear. If you hear the tone increase in volume, press Y and a PASSED message appears. The prompt moves to the next line. MODEM test -Responding: This test runs auto- matically. If the modem passes the test, PASSED ap pears on the line. If not, a flashing FAlLED message appears. The prompt moves to the next line. A win- dow appears that asks if you want to “Check the single-line port.” Press N and EATER if there is not a single-line set connected to the console, or Y and ENTER if there is a single-line set. If you select N . the test ends. If you select Y, the prompt moves to the next line. Ring SL: The prompt shows “PASSED? (Y/N/IQn The single-line set connected to the console should ring. If it does not, press N and a FAILED message will appear. If it rings, press Y and a PASSED mes- sage appears. The prompt moves to the next line. SL Hook Status: A box at the end of this line shows “On Hook” or “Off Hook” to indicate the present sta- tus of the single-line set. The prompt shows “PASSED? (Y/N).” Ifthe box does not show the cor- rect status when the single-line set hookswitch is pressed and released or if the test times out and you hear a beep, press N and a FATLED message appears. If the status changes correctly, press Y and a I PASSED message appears. 5.21 When the test is complete, “Press any key to con- tinue” appears at the bottom of the screen. Note which tests, if any, failed. When you press a key, “Clearing/Re- setting modem” appears momentarily, and then the Uti- lities window (shown on page l-11) returns. 5.22 If the Interface Card test failed: Turn off the console, open the PC, and verify that the Interface Card components are seated properly. Then, reassemble the console and run the diagnostics test again. Ifthe test fails again, contact Customer Support for assistance. 5.23 If any of the speaker tests failed: Turn off the console, open the PC, and check the speaker connec- tions. Then, reassemble the console and mn the diagnos- tics test again. If the speaker fails again, contact Cus- tomer Support for assistance. 5.24 If any of the handset tests failed: Remove the handset or headset and install a new one. Then run the diagnostics test again. If the handset or headset fails again, contact Customer Support for assistance. 5.25 If the modem test fails: Turn off the console, open the PC, and verify that the modem parameters are set correctly, as listed in step 4 on page l-5. Then, reassemble the console and run the diagnostics test again. If the test fails again, contact Customer Support for assistance. 5.26 If either of the single-line set tests failed: Remove the single-line set and install a new one. Then run the diagnostics test again. If the single-line set fails again, contact Customer Support for assistance. Page 1-13
SPECIFICATIONS % INSTALLATION Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 256/832 A l’TENDANT COMPUTER CONSOLE 1. DOWNLOAD .27 The download option is used to test the modem ard installed in the Attendant Computer Console by erforming several downloads. It tests the modem card x compatibility with the Attendant Computer Console nterface Card and tests the performance of the modem. .28 When “Download” is selected from the main uti- ties window shown on page l-11, the following rindow appears, showing the modem parameters. Multiple Download Parameters: CR for next field, ENTER to accept, ESC to exit Baud Rate: 1200 Modem Number: 2600 Comm Port Number: 2 Delay Time (Sets): 10 Repeat Count: 20 Initialization Wait Time (Se@: 30 .29 Perform the download test as follows: (1) Set the download parameters. press RETURN to move among the fields in the parameter list. 0 Baud Rate: get this to the baud rate of the modem. Default is 1200. l Modem Number: This is the extensionnum- her of the modem on the telephone system. It defaults to 2600. 0 Comm Port Number: This identifies the serial port of the modem. It defaults to 2. (2) (3) (4 Delay Time: This is the amount of time, in seconds that will be allowed to elapse be- tween downloads. The default delay is 10 seconds. Repeat Count: This determines how many downloads will be performed. The count de- faults to 20. Initialization Wait Time: This determines how long the Attendant Computer Console &ll wait, before the first download, for the telephone system to acknowledge that the Console is on line. It defaults to 30 seconds, but can be set higher or lower depending on system activity and the number of stations in do-notdisturb or forward mode. When the parameters are correct, press ENTER to begin the test. A message about the initializa- tion appears on the screen, followed by the num- ber of downloads being performed. Modem sta- tus messages appear at the bottom of the screen. If an error occurs, the test stops and a message appears. The modem is either incompatible with the Interface Card or it is not functioning proper- ly. In either case, your must replace the modem card. Zf the test is succe.r~JX, turn off the Attendant Computer Console and then turn it on again. Repeat steps 2 and 5 two more times to fully test the modem. ,l... ;, ‘: ,,’ “., ‘, .! Page 1-14