Inter-Tel Glx Installation And Field Maintenance Manual

INTER-TEL PRACTICES 
GLX INSTALLATION h MAINTENANCE TROUBLESHOOTING 
Issue 1, November 1985 
FIGURE 52. 
INTERCOM TROUBLESHOOTING CHART (CONTD) 
SYMPTOM PROBABLE CAUSE 
Data noise 
System does not 
heard through have an isolated, 
speakerphone dedicated, AC 
or handset outlet 
Defective or 
loose cable 
connections Check for loose, open, or 
crossed wires, and correct. 
Station cable 
exposed to 
interference Ensure proper station cable 
runs. Refer to page 3-6. 
Defective keyset Replace keyset....

INTER-TEL PRACTICES 
GLX INSTALLATION h MAINTENANCE TROUBLESHOOTING 
Issue 1, 
November 1985 
FIGURE 5-3. C-0. LINE TROUBLESHOOTING CHART 
SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION 
C.O. lines will C.O. ring dura- Attach a linemans test set 
not ring for tion timer is to one of the lines at the 
incoming calls set too long RJ connector. Place an out- 
going call that will ring in 
on the line with the test 
set. Check for ring signal. 
If you hear ring signal, set 
the timer to a shorter dura- 
tion....

INTER-TEL PRACTICES 
TROUBLESHOOTING 
GLX INSTALLATION & MAINTENANCE 
Issue 1, 
November 1985 
FIGURE 5-3. C.O. LINE TROUBLESHOOTING CHART (CONTD) 
SYMPTOM 
PROBABLE CAUSE CORRECTIVE ACTION 
Cannot place C.O. line uses 
an outside 
dial pulse signal 
call. C.O. 
dial tone is 
present and 
intercom 
works. 
Keyset is toll 
restricted (key- 
set option 6 
enabled) The system is compatible with 
DTMF signal C.O. lines unless 
a DTMF-to-rotary converter is 
installed on each of the C.O. 
lines. 
Check the...

INTER-TEL PRACTICES 
GLX INSTALLATION 6 MAINTENANCE TROUBLESHOOTING 
Issue 1, 
November 1985 
FIGURE 5-3. C-0. LINE TROUBLESHOOTING CHART (CONTD) 
SYMPTOM 
PROBABLE CAUSE 
Outside call 
User error (line 
dropped upon key pressed 
answering or after initial 
during 
connection is 
conversation made) 
User error (digit 
key pressed after 
connection is 
made) 
Data base error 
Defective keyset Replace keyset. 
Defective Expan- 
sion PCB Replace Expansion PCB if the 
problem occurs on C.O. line 
4, 5, or 6,...

INTER-TEL PRACTICES 
GLX INSTALLATION h MAINTENANCE TROUBLESHOOTING 
Issue 1, 
November 1985 
FIGURE 5-4. 
SYSTEM MALFUNCTIONS TROUBLESHOOTING CHART 
SYMPTOM 
All keysets 
in the system 
are inoperative. 
No LEDs light 
when a C.O. 
line key is 
pressed. PROBABLE CAUSE 
KSU AC power cord Plug cord into isolated, 
is not plugged in dedicated, AC outlet. 
Dedicated breaker 
has tripped 
AC fuse is open 
Station fuse(s) 
are open 
Defective Main 
Control PCB 
Defective power 
supply CORRECTIVE ACTION 
Reset...

INTER-TEL PRACTICES 
GLX INSTALLATION & MAINTENANCE TROUBLESHOOTING 
Issue 1, 
November 1985 
: -, 
FIGURE S-4. SYSTEM MALFUNCTIONS TROUBLESHOOTING CHART (CONTD) 
SYMPTOM 
PROBABLE CAUSE 
(2.0. line is 
Defective C.O. 
inoperative 
line from central 
throughout 
office 
the system CORRECTIVE ACTION 
Attach a linemans test set 
the line at the RJ connector 
and check for C.O. dial tone. 
If not present, contact the 
telephone company. 
. . ._ 
:; .:: 
C.O. lines mis- 
wired Check C.O. 
line connections...

INTER-TEL PRACTICES TROUBLESHOOTING 
GLX INSTALLATION h MAINTENANCE 
Issue 1, November 1985 
FIGURE 5-4. 
SYSTEM MALFUNCTIONS TROUBLESHOOTING CHART (CONTD) 
SYMPTOM 
PROBABLE CAUSE CORRECTIVE ACTION 
Radio frequency AC power cir- Refer to page 3-3. 
If cor- 
interference 
cuit is not rectly grounded, unplug AC 
(RFI) or elec- 
grounded power cord from.outlet and 
tromagnetic 
properly insert a ground isolation :. .: 
::. 
interference plug into outlet. Plug AC : :. 
(EMI) present 
power cord into ground...

INTER-TEL PRACTICES TROUBLESHOOTING 
GLX INSTALLATION h MAINTENANCE Issue 1, 
November 1985 
4. CUSTOMER SfiPPORT DEPARTMENT 
4.01 If problems persist, contact Inter-Tels Customer Support 
Department for assistance. They can be reached between 8:00 AM 
and 5:00 PM Mountain Standard Time (MST) at 602-961-9000 or 
l-800-523-8180. 
4.02 For emergencies only: After office hours and on weekends, 
call 602-961-0277 and leave your message with the operator. A 
Customer Support Product Specialist will return...

INTER-TEL PRACTICES 
GLX INSTALLATION h MAINTENANCE TROUBLESHOOTING 
Issue 1, 
November 1985 
(8) 
w 
(10) 
Enter your distributor code (Inter-Tel account number as 
it appears on your monthly invoice) and press RETURN. 
Your terminal will print WELCOME TO ISIS, followed by a 
series of menus that will guide you to the information 
you need. 
When you are finished, 
select EXIT ISIS (option 
the main menu and terminate your call according 
instructions for you modem. G) from 
to the 
NOTE: If you have...

INTER-TEL PRACTICES 
REPLACEMENT PARTS 
GLX INSTALLATION & MAINTENANCE 
Issue 1, 
November 1985 
REPLACEMENT PARTS 
CONTENTS 
PAGE 
1. INTRODUCTION ............................................. 
6-l 
2. 
ORDERING PROCEDURE 
................... ../ ................. 
6-l 
3. REPLACEMENT PARTS LIST ................................... 
6-l 
4. RECOMMENDED SPARE PARTS 
.................................. 
6-l 
1. 
INTRODUCTION 
1.01 This section provides 
the information necessary to order 
replacement parts...