Inter-Tel Glx Installation And Field Maintenance Manual

							Part Number
612.6001-o
GLX
INSTALLATION AND
FIELD MAINTENANCE
MANUAL
Issue 1, November 1965
Copyright Inter-Tel, Incorporated 1995 Litho USA 1185-3500 
						

							INTER-TEL PRACTICESTABLE OF CONTENTS
GLX INSTALLATION 
h MAINTENANCEIssue 1,November 1985
TABLE OF CONTENTS
PAGE
TABLE OF CONTENTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
LIST OF FIGURES.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Vl
FCC REGULATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..~xii
UL REGULATIONS.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1x
WARRANTY...*................................................. Xl
OVERVIEW....................................................l-l
1.INTRODUCTION............................................l-l
2.HARDWARE SUMMARY........................................l-l
3.INSTALLATION AND MAINTENANCE SUMMARY....................l-l
4.FEATURES SUMMARY........................................l-2
SPECIFICATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-l
1.INTRODUCTION............................................2-1
2.CABLING AND THE MAIN DISTRIBUTION FRAME (MDF)...........2-2
3.KEY SERVICE UNIT (KSU)..................................2-3
4.KEYSETS.................................................2-9
5.OPTIONAL EQUIPMENT......................................2-12
INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-l
1.INTRODUCTION............................................3-2
2.PRE-INSTALLATION PLANNING...............................3-2
3.MOUNT THE MAIN DISTRIBUTION FRAME (MDF).................3-5
4.STATION CABLING.........................................3-6
5.CONNECT THE C.O. LINES..................................3-10
6.UNPACK AND INSPECT THE KSU..............................3-13
7.INSTALL THE EXPANSION PCB INTO THE KSU..................3-15
,
Page iii 
						

							INTER-TEL PRACTICES
TABLE OF CONTENTS
GLX INSTALLATION 
h MAINTENANCEIssue 1,November 1985
PAGE
8.MOUNT THE KSU...........................................3-15
9.COMPLETE ALL CONNECTIONS FOR THE KSU
....................3-17
10. INSTALL THE KEYSETS.....................................3-18
11. INSTALL A HANDSET AMPLIFIER
.............................3-20
12. CONNECT THE EXTERNAL MUSIC SOURCE
.......................3-20
13. CONNECT THE EXTERNAL PAGING EQUIPMENT
...................3-21
14. INSTALL BATTERY BACK-UP EQUIPMENT
.......................3-22
PROGRAMMING.................................................4-l
1.INTRODUCTION............................................4-l
2.PROGRAM PLANNING SHEETS
.................................4-l
3.OUTLINE FOR PROGRAMMING NEW SYSTEMS
.....................4-4
4.INITIALIZE THE SYSTEM...................................4-4
5.PROGRAM THE SYSTEM AND KEYSET FEATURES..................4-5
TiOUBLESHOOTING.............................................5-l
1.INTRODUCTION............................................5-l
2..DEFECTIVE UNIT RETURN POLICY............................5-1
3.TROUBLESHOOTING.........................................5-2
4.CUSTOMER SUPPORT DEPARTMENT
.............................5-16
5.ISIS....................................................5-16
REPLACEMENT PARTS...........................................6-l
1.INTRODUCTION............................................6-1
2.ORDERING PROCEDURE......................................6-l
3.REPLACEMENT PARTS LIST..................................6-1
: “:.
t
4.RECOMMENDED SPARE PARTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Page iv 
						

							INTER-TEL PRACTICES
TABLE OF CONTENTS
GLX INSTALLATION 
& MAINTENANCEIssue 1,November 1985
PAGE
FEATURES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..*...................7-l
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
INTRODUCTION............................................
SYSTEM FEATURES.........................................
KEYSET FEATURES.........................................
INTERCOM CALLS..........................................
OUTSIDE CALLS...........................................
CALL WAITING............................................
CONFERENCE CALLS........................................
PAGING..................................................
DO-NOT-DISTURB..........................................
CALL FORWARDING.........................................
7-2
7-2
7-7
7-15
7-18
7-26
7-27
7-29
7-29
7-29
Page v 
						

							INTER-TEL PRACTICESLIST OF FIGURES
GLX INSTALLATION 
& MAINTENANCEIssue 1,November 1985
LIST OF FIGURES
FIGURE 
NUWBER
SPECIFICATIONS
TITLEPAGE
Figure 2-1.
Key Service Unit (KSU)
.........................2-4
Figure 2-2.Main Control PCB...............................2-7
Figure 2-3.Expansion PCB..................................2-8
Figure 2-4.GLX Executive Keyset...........................2-10
Figure 2-5.GLX Standard Keyset............................2-11
INSTALLATION
Figure3-1.System Layout..................................3-2
Figure3-2.Terminate Station Cables at the MDF............3-7
Figure3-3.Keyset Modular Jack Assembly Wiring............3-9
Figure3-4.C.O. Line Terminations from RJ14 Jacks.........
3-11
Figure3-5.Modular Jack Assembly Wiring for C.O. Lines....3-11
Figure3-6.C.O. Line Terminations from an RJ21X Block.....3-13
Figure3-7.KSU Component Locations........................3-14
Figure3-8.Install the Expansion PCB......................3-16
Figure3-9.Wall Mount the KSU.............................3-16
Figure3-10.Complete the KSU Connections...................
3-17
Figure
3-11.Wall Mount the Keyset..........................3-19
Figure3-12.Connect the External Equipment.................3-21
Figure3-13.Ins*tall Back-Up Batteries and Charger..........3-23
PROGRAMMING
Figure 4-1.Program Planning Sheets........................ 4-2
TROUBLESHOOTING
Figure 5-1.Feature Failure Troubleshooting Chart..........5-5
Figure 5-2.Intercom Troubleshooting Chart.................5-8
Figure 5-3.C.O. Line Troubleshooting Chart................5-10
Figure 5-4.System Malfunctions Troubleshooting Chart......5-13
REPLACEMENT
Figure 6-1.
Figure 6-2.PARTSReplacement Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Recommended Spare Parts........................ 6-2
FEATtiRES
Figure 7-l.LED Indications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-9
, ..::.
,
Page vi 
						

							INTER-TEL PRACTICES
FCC REGULATIONS
GLX INSTALLATION 6 MAINTENANCE
Issue 1, November 1985
FCC REGULATIONS
IMPORTANT:
1.
2.
3.
4.
Customers connecting this equipment to the telephone network
shall,before such connection is made, give notice to the
telephone company of the particular
line(s) to which such
connection is to be made,and shall provide the telephone
company with the following information:
- Complies with Part 68, FCC Rules
- FCC Registration Number, BE287V-15678-KF-E
- Ringer Equivalence Number, 0.2A
- Type of jack to be ordered from the telephone
company, RJ14 (C or W) or RJ21X
The telephone company should also be given notice upon final
disconnection of this equipment from the particular line(s).
It is also the responsibility of the customer to provide the
telephone company with registration numbers of any other
devices which are configured for connection to the telephone
network.
It is prohibited to make connections to party lines.
Under certain circumstances the telephone company may tempo-
rarily discontinue service and make changes in facilities and
services which may affect the operation of this equipment;
however,the customer shall be given adequate notice in writ-
ing to allow the customer an opportunity to maintain uninter-
rupted service.
Users should not make adjustments or repairs or attempt to
service this equipment.In the event that a problem origi-
nates,contact the local authorized factory service repre-
sentative.
In the event of trouble with the telephone line(s), this
equipment must be disconnected from the telephone line(s).
If trouble ceases,
the equipment must be repaired by an
authorized factory service representative.If the trouble
continues to occur with the equipment disconnected, the tele-
phone company should be notified that they have a problem.
If this is the case,repairs or adjustments made by the tele-
phone company will be made at their expense.
NOTICE
THIS SYSTEM INCLUDES HEARING AID-COMPATIBLE HANDSETS THAT ARE
IN COMPLIANCE WITH SECTION 68.316 OF THE FCC RULES.
Page vii.’ 
						

							INTER-TEL PRACTICESFCC REGULATIONS
GLX INSTALLATION 
& MAINTENANCEIssue 1,November 1985
IMPOiiTANT: ’
This equipment generates and uses radio frequency energy and if
not installed and used properly, that is, in strict accordance
with the manufacturers instructions, may causeinterference to
radio and television reception.It has been type tested and
found to comply with the limits for a Class A computing device in
accordance with the specifications in Subpart J of Part 15 of FCC
Rules,which
aredesignedto providereasonableprotection
againstsuch interference in a residential installation.How-
ever,there is no guarantee that interference will not occur in a
particular
installation.If this equipment does
ference to radio or television reception, which can
by turningthe equipment off and on, the user is
try to correct the interference by one or more of
measures:
- Reorient the receiving antenna.
causeinter-
be determined
encouraged to
the following
- Relocate the KSU with respect to the receiver.
- Check that the KSU and receiver are not on the same cir-
cuit:the KSU must be powered from an isolated, dedicated,
AC outlet.
If necessary,the user should consult the dealer or an experi-
encedradio/televisiontechnicianfor additional suggestions.
The user may find the following booklet,
prepared by the Federal
Communications Commission, helpful:
HOW to Identify and Resolve Radio-TV Interference Problems
This booklet (Stock No.004-000-00398-5) is available for approx-
imately $5.00 from the U.S.Government Printing Office, Washing-
ton, D.C. 20402.
If radio frequency interference (RFI) problems persist, refer to
page 5-15 in the TROUBLESHOOTING section of this manual.
Page viii 
						

							INTER-TEL PRACTICESUL REGULATIONS
GLX INSTALLATION 
t MAINTENANCEIssue 1,November 1985
UL REGULATIONS
**********************************************~******************
* At the date of this publication,Inter-Tels GLX System was *
* in the process of applying for a UL listing.
If your GLX KSU *
* has a UL label,
this indicates izhat the system was approved*
* after this publication date.
If you receive a GLX System*
* prior to approval,you may call Inter-Tel at a later date to *
* inquire about the final date of approval.Contact the*
* Customer Support Department at (602) 961-9000.*
**
* BEFORE INSTALLATION, CHECK YOUR LOCAL ELECTRICAL CODES FOR*
* INSTALLATION OF TELEPHONE AND ELECTRONIC EQUIPMENT.*
************************************~**************************~*
The following safety information is reprinted from the Underwriters
Laboratory specification governing telephone equipment.
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment,basic safety precautions should
always be followed to reduce the risk of fire, electric shock, and
injury to persons,including the following:
1.
2.
3.
4.
5.
6.
7.
Read and understand all instructions.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do
not use liquid cleaners or aerosol cleaners.
Use a damp cloth
for cleaning.
Do not use this product near water, for example, near a bath
tub,wash bowl,kitchen sink,or laundry tub,
in a wet basement,
or near a swimming pool.
Do not place this product on an unstablecart, stand, or table.
The product may fall,causing serious damage to the product.
Slots and openingsin the cabinet and the back or bottom are
provided for ventilation,to protect it from overheating; these
openings must not be blocked or covered.The openings should
never be blocked by placing the product on the bed, sofa, rug,
or other similar surface.This product should never be placed
near or over a radiator or heat register.
This product should
not be placed in a built-in installation unless proper ventila-
tion is provided.
This product should be operated only from the type of power
source indicated on the marking label.
If you are not sure of
the type of power to your home,consult your dealer orlocal
power company.
Page ix
:: .,...~. I.“.
; -:! :...’:,.z,: :,. 
						

							INTER-TEL PRACTICESUL REGULATIONS
GLX INSTALLATION 
& MAINTENANCEIssue 1,November 1985
8.
9.
10.
11.
12.
13.
This product is equipped with a three-wire grounding type plug,
a plug having a third (grounding) pin.This plug will only fit
into a grounding type power outlet.This is a safety feature.
If you are unable to insert the plug into the outlet, contact
your electrician to replace your obsolete outlet.
Do not defeat
the safety purpose of the grounding type plug.
Do not allow anything to rest on the power cord.
Do not locate
this product where the cord will be abused by persons walking on
it.
Do not use an extension cord for the products AC power cord.
The AC outlet for the product should not be used for any other
electrical equipment.
Never push objects of any kind into the product through cabinet
slots as they may touch dangerous voltage points or short out
parts that could result in a risk of fire or electric shock.
Never spill liquid of any kind on the product.
To reduce the risk of electric shock, do not disassemble this
appliance,but take it to a qualified serviceman when some ser-
vice or repair work is required.
Opening or removing covers may
expose you to dangerous voltages or other risks.
Incorrect re-
assembly can cause electric shock when the appliance is subse-
quently used.
Unplug this product from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
A.
B.
c.
D.
E.
F.
When the power supply cord or plug is damaged or frayed.
If liquid has been spilled into the product.
If the product has been exposed to rain or water.
If the product does not operate normally by following the
operating instructions.
Adjust only those controls that are
covered by the operatinginstructions because improper ad-
justment of other controls may result in damage and will
often requireextensivework by a qualified
technician to
restore the product to normal operation.
If the product has been dropped or the cabinet has been
damaged.
If the product exhibits a distinct change in performance.
SAVETHESE
INSTRUCTIONS
Page x 
						

							INTER-TEL PRACTICESWARRANTY
GLX INSTALLATION 
& MAINTENANCEIssue 1,November 1985
ONE-YEAR LIMITED WARRANTY
For a period of one (1) year from the date of shipment to
Buyer,INTER-TEL warrants the Equipment (except for fuses
and lamps) to be free from defects in material, workman-
ship or both,and to comply with specifications for the
Equipment,as set forth in the GLX Installation and Field
Maintenance Manual.Buyers sole and exclusive remedy for
breach of this Limited Warranty shall be to have the de-
fective Equipment (or parts) repaired or replaced.
Ship-
ping costs incurred returning warranty work to INTER-TEL
shall be paid for by the Buyer.This Limited Warranty
extends only to the Buyer, not to any customer, user, or
third party.This Limited Warranty does not apply to
Equipment (or parts) damaged by improper handling, normal
wear and tear, accidents, lightning damage, negligence, or
improper use or maintenance,and does not apply to Equip-
mentaltered without authorization by INTER-TEL.
This
Limited Warranty does not extend to any claims, suits,
damages,liabilities, costs,and expenses arising from any
act,action,or inaction of Buyer.Although the Moss-
Magnuson Act should not apply, in the event that it is
held to apply by a court of competent jurisdiction, the
implied warranty of fitness for a particular purpose shall
extend for the one-year period from the date of the Equip-
ment shipment to buyer.
-THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRAN-
TIES,EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.THERE ARE NO WARRANTIES WHICH EXTEND
BEYOND THIS LIMITED WARRANTY.IN NO EVENT SHALL INTER-TEL
BE LIABLE FOR LOSS OF ANTICIPATED PROFITS, INCIDENTAL OR
CONSEQUENTIAL DAMAGES,LOSS OF TIME OR OTHER LOSSES IN-
CURRED BY BUYER IN CONNECTION WITH THE PURPOSE, POSSES-
SION,OPERATION,OR USE OF THE EQUIPMENT, SUCH CLAIMS
BEING EXPRESSLY WAIVED BY THE INSTALLING COMPANY.
j ._’ . .
i :,.
Page xi